Condor Moving Systems

Be very careful when using condor moving systems company. They trick you with an initial low price and then double or triple the final cost. For me they doubled the "binding" estimate! And added a $450 shuttle fee and violated the delivery range by more than 16 days and after total 33 days they delivered my stuff. So choose wisely and avoid this company if you can. The only thing they were not too bad at was securely wrapping my furniture, so at least after more than one month and paying a lot of money, my furniture is not broken!

Move size: 1 Bedroom Home Service cost: $3250

Our initial “guaranteed” estimate was between $9,000 and 10,000. When they picked up our things the bill of lading said $13,000. We questioned this and were told that the actual items packed and loaded onto the truck were more than the estimate. We told them we’d dispute this amount. We had no idea that they would take our things to a warehouse where they would sit for over a week. 15 days later a truck arrived with our things. The driver sat in the cab most of the day sleeping while two very nice guys brought everything in. At 5 pm the driver took off without even affording us the opportunity to check paperwork to see if everything had arrived. A few days later upon unpacking artwork we discovered 4 pieces were missing, one of which was a signed print by a well known artist. There were several pieces of pottery and glassware that were broken as well. All in all the damage and loss was in excess of $5000. We disputed the charges with our credit card company but when they contacted the company they were told that we signed paperwork stating we received everything in good condition. We never signed any paperwork because the driver of the truck left and left behind the two guys to finish bringing in items into the house. This is the most unprofessional company we have ever dealt with. From the other reviews I am reading it appears that there is an initial bait and switch with a low ball figure and then when they pick you up increase the amount considerably. For us it was an increase of 43% over the original “guaranteed” estimate. In addition no one disclosed that we would be charged an additional $146 to put the charges on a credit card. This move was booked through Northern Moving Systems who hired Condor to do the move.

Move size: 2 Bedroom Home Service cost: $13400

I made sure i waited until all of my things were delivered and in good condition before i posted this. And i will post it everywhere that will allow me to. There’s no way this place could possible have an A rating on BBB. Dealing with them has been a complete nightmare. They will get you in the beginning. DUSTI (fitting name) is so sweet and attentive in the beginning. She answers all calls and communicates well in the beginning. But let something go wrong. She ignores calls and then when i finally reach her (using a different phone number) she says “sorry i have covid” only after i got in her bosses ass and the boss made her call me back smhhh. The most unprofessional shady SNAKES.

The driver comes over 6 hours late to pack my things then waits til everything is on the truck to DOUBLE MY FEE. Then the boss in the warehouse that sounds like tony soprano is trying to strong arm me and tell me i have to pay that extra money....DOUBLE what the original estimate was.

Then all of a sudden your calls are being ignored and no one is in the office. No one answers calls but as soon as i send a text saying i need the updated invoice then three minutes later i have an email. A bunch of people who don’t want to face their crookish ways when someone calls it out. I WENT AS FAR AS TO DOWNLOAD AN APP TO CREATE A FAKE NUMBER. AND THATS WHEN THEY PICKED UP. I ended up being charged 2000 on an original 1500 estimate after i raised hell about being charged 3000 and he straight STUTTERED when i asked him to explain the extra charges. Then DUSTI lies about how long it will take. She tells me 10 days but on the invoice it has a ridiculous range of days that we never discussed. And they ended up delivering my things LATE ANYWAY. When the driver called me yesterday he said my balance is $2100 after i had already spoken to the company. I tell him i am not paying that and he shows up the next morning anyway with an attitude like “it’s not my job to call the company”

THEN!!! The people moving my belongings are. A WHOLE OTHER COMPANY! Condor lied and said they were not brokers! This is the worst and most stressful experience of my life. I have been living in this new city sleeping on an air mattress and recycling the small amount of clothing i was able to pack in my car because i gave them everything else. Shame on this bullshit ass company for treating people like this who spend their hard earned money with them. THIS COMPANY IS DECEITFUL AND JUST WANTS YOUR MONEY. I’d trust the homeless man on the street before i trusted these people.

Move size: 1 Bedroom Home Service cost: $2000

I wish there was a way to report minus 10 stars. This was the worse experience we have ever had, especially for the amount of money they eventually charged us. We were moving from Texas to Kentucky and selected Northern Moving Systems to do the job. After doing a walk thru on camera with Mike Cohen,

Senior Moving Coordinator, an estimate was given and we paid the deposit of well over $3,000 with instructions to pay 1/2 of the balance due upon pick up and the remaining 1/2 due on delivery. A few days later received a call from someone in the service department letting us know that we have possibly not reserved enough room on a truck for our home and that we should go ahead and send an updated list of inventory. Which was done and we had to pay an additional $1,700. When the truck showed up on the pick up date, we were shocked to see that Northern Moving Systems is merely a broker and sent the job to Condor Moving Systems. We were not aware that this was being brokered out as the contract was with Northern Moving Systems. The movers were awful (1 supervisor and a 2 man crew), we had a majority of the house boxed up and it still took them approx 8 hours to put everything on the truck. The supervisor of the move had no idea how much he was supposed to collect so we paid $2,500 just to keep the contract valid. There were some delays on our closing date of our home purchase in Kentucky but we were finally on the schedule to have our household delivered on Christmas Day. When the truck showed up, we were told we had to pay the balance of over $6,000 before he would even open the doors to the truck. There are items missing, furniture broken and/or scratched, boxes that were soaking wet with the items inside ruined. They did not reassemble our furniture correctly, did not hook up the appliances, and left the trash from the move in the garage for us to dispose of. The truck driver was extremely rude to both of us, although the crew he hired did a great job considering it was freezing outside and it was Christmas Day. There was not an accurate list checked off by the truck driver. I was actually given the list to write down the box tags as they were unloaded and as mentioned above, there are items missing. As we have been unboxing, we have determined that Condor Moving Systems, went through our boxes and repacked them. Some boxes looked fine until they were opened, only to find the contents inside were soaking wet, covered in mold/mildew and ruined. We have left several messages for Northern Moving Systems to contact us so that we could report the damages and submit a claim (since the contract did include extra insurance for potential damages). I have a ton of pictures and have had to replace items that were broken or missing. There are some personal items that cannot be repaired or replaced. I really need someone to be held accountable and will tell everyone I know about this horrible experience. I will be posting reviews about both companies wherever I can!

Move size: 4 Bedroom Home Service cost: $11000

Condor Moving Systems was hired to move my family out of one property on January 29, store our items for 2 months and move us into our new property on April 9. We completed the quote process and stressed the point that we have been underestimated in the past. We asked how often their quotes are missed and we were ensured that it is rare and the miss is usual a few hours of labor. We were quoted $2,188 and estimated $476 in storage. We were charged 13 hours more! The final price ended up $3,751.57 and storage at $754. There was a lack of communication between the sales team and dispatch as they were not prepared to move us out. The extra hours are not accurate. We brought this up with the office and they stated that we were charged for the actual hours used. We have email, text, phone calls and video from our security system that shows we were over charged labor hours. This has been brought to Condor’s attention and they have been argumentative, unprofessional and disrespectful to my wife and myself. We have been blamed every step of the way and Condor has not taken any ownership of their errors. They have blatantly over charged us and their reasoning has been they used more people to complete the move. Even being charged the rates for more people, we would still be over charged. We have asked twice for documents or video to support their claim of the hours used and they will not provide. They continue to argue and take zero accountability. This is part of the last email we received, “…I’m really not sure what is it you don’t understand or what are you upset about the job was done and done well.” We were over charged, the move was two days late, walls/door trim scuffed/damaged and items dropped during loading/unloading. This not a job “…done and done well.” Item are broken but will receive the usual regurgitation of their claim policy. The paperwork was asked to be completed before the move was compete which makes it difficult to notate anything that happens during the move. We also received someone else’s items. This concerns us on how our items were stored. We asked for an explanation but never received one. Horrible experience and we regret hiring this company.

Move size: 4+ Bedroom Home Service cost: $4000

DO NOT USE. I have filed a complaint with the BBB. They charged over double what was quoted and added many charges after paperwork was signed. They would not return phone calls or emails. Very unprofessional, I am shocked they are still in business. Once the truck finally arrived (took over 3 weeks), they didn't show up the day scheduled and didn't call to let us know they weren't coming. It took an extra 3 days afterwards with no notification. Avoid at all costs.

Move size: Studio Service cost: $4000

Condor Moving Systems threatened us, lied to us, tried to charge us $1600 extra for items we didn’t have, and broke, lost, or - we believe - stole over $1000 worth of our possessions. I cannot warn you strongly enough to stay far, far away from this company.

On pickup, once the truck was packed, the crew chief, David, came to us (myself and my partner) to review the inventory he'd created on a tablet/iPad, as well as the revised estimate and bill of lading. When we looked over his inventory, we found many items on his list that we didn't have. (Most notably, he had claimed on his inventory that we had 5 air hockey tables. We do not have any air hockey tables.) We asked him why he had listed the air hockey tables, and he said he did not know. We asked him why he put things on our inventory if he didn't know why they were there, and he said he didn't remember why he did that.

He then asked us to sign the revised estimate and bill of lading. We reviewed these and found that he had said we used 272 cu. ft. beyond our initial estimate, yielding a total of 1,150 cu. ft. This yielded an additional charge of $1,632. We pointed out that by his own calculations, we had used 874 cu. ft., not 1,150. We asked him to explain the discrepancy on our revised estimate; he became angry, and threatened to take all of our items off of the truck if we didn't sign the documents. We were, at this point, less than 5 hours from the end of our lease, and obviously had no other way to move our items if David and his crew carried out their threat.

Over the next two weeks, we called Condor Moving Systems repeatedly, informing them that their representative had threatened us unless we signed a false estimate. First, Condor’s customer service representatives told us that it didn’t matter if the estimate was false, because we had signed it. (This is not true: a signature obtained under duress is not legally binding.)

Condor's representatives then said that our item count was higher than initially projected, and that this was the reason for the extra charges. However, the paperwork provided to us by Condor was very clear that they bill by the volume of goods, not their number, and when we mentioned this, Condor's representatives admitted that the number of goods has no impact on pricing. Condor’s representatives repeatedly tried to justify their inflated pricing by claiming that their price structure worked differently than it actually does.

On delivery, we found that over $1000 worth of our belongings had been either destroyed or lost. My camera tripod, valued at $550, had disappeared entirely. We suspect it may have been stolen, since it was the item with the highest resale value. My fiancee's bed frame, worth $291 at purchase, had been smashed to pieces with a hammer.

In short, we lost over $1000 of our valued belongings, and we only avoided paying $1600 in fictitious charges because of our own persistence and careful documentation of Condor’s behavior. Do not hire this company, and do not allow a moving broker to hire them on your behalf. They are not trustworthy or reliable, and your move will not be in safe hands.

Move size: 2 Bedroom Home Service cost: $6000

1 rating as i do not have a zero. Please do not move with condor moving. The first dishonest or unprofessional company i have experienced in this country in my 8 years here. They are really frauds and should be thrown out of business. To start with the quote and the actual bill was close to double. Then when i called and complained about the over charge i.e. the number of boxes listed vs billed then they refunded me 300. But eventually i paid for the service of packaging as i had a infant and wouldn't be able to do it. That was a blunder. The guys who packed eventually used all large boxes and filled most of them half empty. When i complained about it. I was asked to take a video upon delivery. Which I have taken as well but no action for that. The item was promised to be delivered in a week but took more than 6 weeks to deliver. A compensation of another 1100 was made for that. But unfortunately my company pays me only for the billed amount and so bi literally went through all the pain for nothing. The highest level of unprofessionalism was on the delivery. They damaged the apartment walls, did not reassemble any of the items even though i paid for that service. They delivered me some others belongings and said me i can keep it which i refused and sent back. They lost my head board and damaged many of my items. They also forced me for a $150 tip. Which i didn't have cash and do a money transfer. I was scared that they would do something bad if i do not pay that as they were rude. When i contacted condor moving about my missing items and them delivering some others items to me they were last bothered and asked me to file a claim for my damaged and missing items. I did find a claim but for a kid and damaged or $1800 they are offering me to pay only 350 after a 500 detectible. I really don't want to waste my time any more talking to this company about this unfair business which they are doing. I do not want to file an arbitration and waste further money and time for these frauds. So just want to caution others and move on.

Move size: 1 Bedroom Home Service cost: $3500

Before choosing Condor Systems as your mover, I must strongly (STRONGLY) urge you to reconsider. As background, I recently selected Condor to move me from Texas to New York.

The moving crew comes a couple days later and loads everything on the truck. When it comes time to pay a portion of my balance, I get hit with an extra $1000 charge. Despite having done multiple facetime walkthroughs and doing a thorough inventory, my cubic feet in the truck was 50% higher than what I was originally quoted. I assume this is fairly standard practice in the industry, but be warned – whatever they quote you, add at least 30-40% on top of that to be safe. They throw out low quotes to get you hooked, then add on the fees (more on that below).

Condor picked up on a Friday, and then the real problems started. On Monday, I got a call from Emmett asking me if I wanted to ship my stuff that day. Obviously I said yes, at which point he says that in order to ship I need to pay an additional $1200 shuttle fee. For those of you who do not know, the trucks that Condor uses to ship across the country are not allowed in Manhattan. Instead, the trucks unload onto a smaller ‘shuttle’ truck to deliver in the city. That is fine, that is the law of New York City. However, I told Condor a month earlier I was moving to Manhattan. Why would they not include the $1200 in the quote when, by law, they knew they would need a shuttle? The answer is simple – they quote you a low price in order to get you to use them, then they charge you more (more additional fees described below, but so far we’re over $2200 over the original quote). After much wrangling I was offered a $500 discount. I took it because I was literally homeless by then and all of my life’s possessions were in their hands. They know they leverage they have over you and the exploit it 100%.

Please, please do not use Condor for an out-of-state move. While they use their own crew for Texas, they contract with local partners in the city to be delivered. The crew they sent me was offensive. First, it starts when I was told they would be making the delivery on a Thursday. So, I fly into Manhattan Wednesday night and stay at a hotel. Thursday comes around and the team hired to the delivery, led by a man named Sergio, refuses to answer my calls. After about 2pm I had given up hope, then Sergio calls to tell me that he can’t make it that day. Turns out it was because there was a light rain – so I had to pay several hundred dollars for an additional night in a hotel.

The next day, Sergio comes around 2pm. It is just him and one other man in his 60s, who was actually just the truck driver. It took Sergio an hour to find parking, and he was nervous about getting a parking ticket. So, he said I had to wait in the driver’s seat of the truck to make sure he didn’t get a ticket. I forgot to mention, I paid $1500 for the ‘white-glove’ delivery service – Sergio and his team were supposed to rebuild all furniture that was disassembled during the move, put boxes in the appropriate room, etc. Instead, I literally sat in the moving truck for over an hour until he found a new spot to park in. Also, despite parking approximately 10 feet away from my building, I was charged an additional $500. This was because the actual number of steps to the elevator was more than 100 feet (he counted everyone), and, to top it off, there was a $120 ‘elevator fee’. Keep in mind if the apartment was a walk up there would have been a stair fee. Again, clearly they knew when I gave them my delivery address that included ‘apartment 16D’, they were either going to charge a stair fee or an elevator fee (how else would you get up to an apartment?), but that did not appear in the quote. They lure you, then stack fees on top of fees.

With a crew of only two people, it took them over 7 hours to deliver everything. In Manhattan, movers technically not allowed to move after 5pm – they made the entire building staff stay until nearly 10pm on a Friday. They did not build a single piece of furniture (what in the world did I pay $1500 for?). They threw everything in the living room. If my wife and I didn’t simultaneously move the boxes or unpack them, they would have run out of room; we essentially became persons 3 and 4 of their moving crew that we paid for. They left trash everywhere, the whole thing is nightmare.

In sum – whatever Condor quotes you, they will add thousands more in fees that they know about. Their whole business model is to put you in a very vulnerable position, then wring you for everything your worth. I cannot emphasize enough that these people are borderline criminals. I’m fortunate that I had enough money to cover the additional amounts, but I cannot help but think about a scenario where I didn’t – they have everything you own, and they make sure you know you have no power but to pay.

Move size: 2 Bedroom Home Service cost: $7000