Condor Moving Systems

Worst Moving Company EVER! The only good thing about this company is MARIO, but then after that process its horrible. My contract says they were to be picking my items up on Sunday, they wait three days before my move to tell me they can't on Sunday when I specifically told them it had to be Sunday because my lease ends Sunday. The operations manager JESSE was the worst and sarcastic. He gave me no option or even tried to fix the issue. I was surprisingly told to ask the front office if I could extend one more day or I would have to find a different company even though I put a deposit down. None of those options were helping me only them, I finally talked to my front office into extending one more night and they said yes but there would be a charge. so I called the company back and they said they could only take 40 off but anything higher would have to go through approval?? I called several companies and no one could send out a truck a short notice. THREE DAYS and especially before a weekend is unacceptable. JESSE was rude and quick to cancel my move ready to leave my stuff outside due to I had no one to pick it up or no other movers plus I am pregnant so I could not do any heavy lifting. they were suppose to call the next day with a time on Monday and never did so I went ahead and canceled and even after the whole thing they still refused to reimbursed my deposit regardless of how much they screwed up. at the end I think I dodged a bullet with this one, so everyone watch out they just seem pretty scamming to me.

Move size: 1 Bedroom Home Service cost: $1185

We used them to move from Dallas to Colorado, very sad we did.

They started by arguing with us that they could fit our stuff in a smaller truck then we requested. Come to find out, that is the only truck they own, and they didn't want to rent a bigger truck.

So they show up, 3 hours late, with a crew of 4. One of which never got off his phone, causing arguments between him and the crew chief, delaying work more.Took over 7 hours to pack the house, previous 2 moves were done in 4 hrs. They excessively used cheap tape on everything, including sealed boxes and sealed container, but don t worry they will bill you for it. Then took everything we owned out of the shade of our garage, and moved the same piles in the blazing sun, to sit. They then tagged literally everything with another sticker with a number. Why is my stuff baking for more stickers? Why am I paying 4 guys to tape finished boxes for hours? Oh so I could pay them for supplies that weren't needed, but there, so they had to use it right?

In the end we had to leave two items, pack items in our vehicles, because literally packed floor to ceiling, front to back they didn't have enough space. The truck extended 3' but they didn't have the proper cover with them.

We had to have our mother in law come watch them finish as we had 5 hrs to drive an had expected to leave hours earlier. Also had to pay the cleaning lady more as even she had to leave and come back she was so tired of waiting.

No communication from driver till we called. Find out he is south of us, fined for being overweight, and not allowed to drive. He sneaks out later, literally snuck out, drives to the Springs, but couldn't get a hotel room?? So they drove two hours south?? And yes we got charged mileage for that..Then driver claims never updated phone, so called us an hour after they we supposed to be unloading, to tell us they were still 2 hrs south. Odd, my cell phone updated all on its own..

Then they arrived with only 2 of the 4 crew and proceeded to unload for 8 hours. Yes charging is OT, but we were promised 4 crew??

I started unloading just to get them out of my house for crying out loud.

Damaged the master bed, master dresser. Items of both our kids. Every picture with glass, no longer has glass. Still swear we are missing 2 boxes, at least 1. We had non hazardious liquids in several boxes smashed and leaking. My grandmas severing bowl passed down to us, was crushed by a packing strap that was crushing the box.

We tried to reach the company by phone, email, smoke signal, carrier pigeon..but not a single person has shown enough respect to answer ANYTHING, not a single responce.

You want to be lied to, over charged, have your schedules ruined, stuff broke, tapped, and stickered..this horrible excuse for a moving company is your pick.

To add to the enjoyment you'll spend months in arbitration and hours fillling claims to fix your life. And everywhere you look you'll have little yellow stickers to remind you of the horrific move.

Move size: 3 Bedroom Home Service cost: $9700

I don't know where to start. The owner of the company came to give me a quote. He seemed very nice and personable. He assured me that his company would take care of me and my family and gave me a very reasonable quote. We talked about our things arriving to our new home (from Dallas to VA) 3 days after being loaded onto the truck. The day of movers were on time and absolutely wonderful. Unfortunately, that's where the service STOPPED.
We were first told that the truck would be a day later than originally anticipated. It was then that I learned that they put our things on a semi loaded with others' belongings. This was never discussed with me the day of. Had I known, I would NEVER had hired this company.
We were then told it would be a couple MORE days because the truck broke down. Meanwhile, we are in our new home in our new state with NOTHING- with our two young children. No cookware, no beds, no towels, no lunchboxes for school, no school clothes, etc.
THEN we were told (by the driver) that he would be even more late because he was delivering other things to other people in other states. Probably with our stuff on the back.
THEN I was told that the truck was broken down still. The stories did not add up and Condor continued offering false promises and apologies and excuses.
NOW, the delivery driver is refusing to give me ANY updates as to the whereabouts of our things or even a possible delivery date. No responses from Condor. No answers. Just excuses.
This has been such a nightmare and has put such a stain on this entire move. I have no idea if we will ever see our things again. Some of my items belong to my late husband who died in the line of duty. I had planned to pass them down to our son. Now I may never have the chance. Think twice before you hire this moving company. LOOK AT EVERY WORD IN THE CONTRACT.

Move size: Partial Move Service cost: $5200

We contracted with Condor Moving Systems in November of 2017 for a move on December 27, 2017. We were guaranteed by Condor Moving Systems that the furniture would be pad wrapped; furniture that was disassembled would be reassembled by the movers; custom boxes would be used for the artwork; and the floor would be covered with a special covering so the marble would not be damaged. We were billed a total of $3,584.50 to move 1.2 miles.

We notified the moving company immediately via email on January 2, 2018 that they had not fulfilled their contractual obligations and detailed the damage and listed the missing items from the shipment. We were billed $1,780.00 for custom boxes for our artwork, which we did not receive and, even though we have requested reimbursement for that charge, we have received none. We were billed $389.00 for special floor covering to protect the marble floors. However, they didn’t cover the area to the garage where they transported the boxes nor part of the master bedroom. We requested a 25% reduction in the amount we were billed but have not received anything to date. The furniture was not pad wrapped and several items were damaged in the move.

The missing items total approximately $382.99 and Condor Moving Systems refused to pay for them. They even refused to look for them on the truck they had used to transport our household goods. The total amount of our claim is $5,178.93. Anthem Claim Management offered $123.00, which even if we agreed to it, would not even cover the cost of the missing items. Anthem also states that there is no guarantee that Condor Moving Systems would even pay that paltry amount. Anthem states that the weight in pounds of our shipment was 205 pounds. However, the shipment was not weighed leaving or arriving at the final destination. How they arrived at that figure is not noted. When we notified Condor Moving Systems that the settlement amount was unacceptable, they simply responded by writing "We understand your frustration and apologize for any inconvenience; however, all claims are final." It is obvious that Condor Moving Systems is not a legitimate business enterprise given the fact that they would not even reimburse us for items that were damaged by their movers or for the missing items. They abdicated total responsibility for non-delivery of services, missing and damaged items to Anthem Claim Management. We have been advised that even if we were to take Condor Moving Systems to small claims court, it is doubtful that the company would abide by a judge and/or a mediator's decision. We hope this complaint will save others from a disastrous and very expensive nightmare. Consumers should read the reviews carefully before making any decisions with regards to selecting a moving company. Two words sum up this company: breathtakingly dishonest. There have to be some legitimate companies in the Dallas area. If only we had found one before contracting with Condor Moving Systems. We will be posting a review on You Tube because, as they say, a picture is worth a thousand words.

Move size: Partial Move Service cost: $3584

Words cannot express how grateful I am to the team at Condor Moving systems. The whole team of guys did a marvelous job in moving all of my belongings carefully and efficiently. There are times that it hurts shelling out money to pay a move or tip movers, but not this time. It was worth every penny and perhaps more.

I have moved multiple times - Colorado to Houston, then back to Houston from Colorado - and this was by far the best experience. They didn't stop. The team were like an army of ants that swarmed my apartment, grabbing anything and everything in sight. Everything was packed quickly and efficiently, but delicately if there was a fragile item. You could tell they know how to work hard and not stop until the job is complete. Yet, they are cheerful, pleasant to be around and while extremely hard working, had fun with each other.

Thank you Condor Moving Systems for making this moving experience so effortless and phenomenal. Great company to work with if you’re looking for a true team of experienced professionals!

Move size: 4 Bedroom Home Service cost: $2450

Nobody likes have to moving, but I’ll be damned if Condor didn’t make it a surprisingly easy affair! Offering professional moving crews, reasonable rates, and a helpful home office (thank you Mario!), Condor saved my butt when it was time to move from Texas to Massachusetts. They showed-up on time, did everything faster than they estimated, and had my entire life safely packed up and transported halfway across the country. My best advice? Make it clear what you’re looking for when you talk to them. Condo can scale to meet your demands, so if you only need to move a few rooms, let them know and they can accommodate that! Need to move a whole house? They did that too! Definitely would use again!

Move size: 3 Bedroom Home Service cost: $2100

Just moved home to West Virginia after years of living in Texas. Leaving the big city, there was a part of me that was afraid it would be hard to find a moving company that could find the address. Condor Moving Systems made the whole process easy and fearless. They got us all packed up and helped situate us in our new home. There was a small hiccup when the drivers reached an area with no cell service or GPS, but we were able to get the issue resolved. My only complaint was that they tracked in a little mud. It was raining when we arrived, and they put down a mat to walk on, but some of the mud still got on the floor. Better than waiting an extra day to unload, though.

Move size: 4+ Bedroom Home Service cost: $2500

DO NOT use them! They are the WORST moving company out there. The pick up drivers were MIA the day of pickup the home office couldn't even find them they showed up 3 1/2 hours later and the lead told me he had just gotten up. During the 5 1/2 hours they were there all the lead did was complain about EVERYTHING. Every trip to the truck he took a smoke break. The other guy with the lead asked me to give him the tip and not the lead since he was the only one working since the leads was always either smoking or on the phone. This was a 2 hour job at the max since we barely had items. The heaviest items were washed and dryer. A few days after the picked up took place the guys that were going to make the deliver called me to schedule the delivery, that is when I find out that I still owed $1600 at time of delivery. However the quote provided to me was $1300 and I had already paid close to $700 between deposit and another amount I gave the pick up guys. The home office states that I had a "L" shape desk that was not originally in the quote and the were charging me $900 for it because of the weight. This desk cost me $99 at IKEA and I use to pick up this desk on my own with no issues. The home office looked into my issue and noticed the driver put that my items weight more than they really did and adjusted my invoice. However at the end of the day I still paid $300 for the desk to be moved. They also noticed the driver charged me for some packing items that I had packed myself and not them. Be aware they charge for EVERYTHING but do not tell you about it during the quote process. They had to wrap and secure my dresser mirror which they charge $30 for that I knew and agreed to. However later they charged me for the tape, wrapping plastic and the blankets they used separately. Well what is the $30 for then since you are charging me for the materials separately?? The delivery guys were fine, even though they DO NOT work for Condor as the sales lady told me " Everyone that comes in contact with your items is a Condor employee we do NOT use third parties". I brought this up to the home office and they stated that they are their contractors so that means they are employees of theirs. As a VP of HR I felt the need to educate them on the difference of a 1099 and a W2 employee. Last but not least my headboard never made it to the truck according to the delivery guys. My dresser and footboard are damaged. I put in the claim and was told it could take up to 90 days so in the mean time my mattress is on the floor. I have asked home office if they have found my headboard at the warehouse and the answer is NO. I told them about having my mattress on the floor and their suggestion was that I "could get a metal frame since they are not that expensive". The deductible on the claim are RIDICULOUS $500 which means I will come out of pocket for the mistake of hiring them no matter what. Do your self a favor do not hire them, they will be one of the best quotes you receive but you will pay a lot more at the end with all of the hidden fees and the damages. It is best to pay a little more to another company and not have to go through this headache that I have and endure. Very dishonest company!!

Move size: 2 Bedroom Home Service cost: $1365

The final drop off was a mess. The company originally told me I could pay with credit card, then the guy dropping my stuff off told me they only do cashier check or cash. Additionally the guy gave me a 4 hour window for drop off and then canceled at the end of the window saying he wouldn't make it. The next day the guy said his tractor trailor wouldn't fit into my apartment complex, so he made me go rent a uhaul and meet him at a Walmart. At the Walmart he started with having me sign the paper work and asked me whether I would be tipping. Also, he told me there was a $100 dollar waiting fee for me to get the U-haul which I am sure he pocketed since on the paperwork he never documented it. Then the guys unload the truck into my U-haul, and they lost an ottoman! I mentioned this and said that is there any paperwork that needs to be signed. They said give it a few days they needed to talk to their manager. Then they left! I had to take the u-haul to my place and unload all my stuff my self. I had a king size bed! Later on when I went to file a claim for my stuff, they denied it saying that I signed the paper work! I had to fight for weeks to end up only getting a $24 check. My company will never use them again.

Move size: 1 Bedroom Home Service cost: $4500