Condor Moving Systems

Worst long-distance moving experience ever. I was assisted by an employee of the company who was very helpful, kind, and knowledgeable of the policy and guidelines. After agreeing to accept the service “ paying the deposit". Unfortunately, the employee who assisted me days later was in a car accident which then lead me to be assisted by the front desk to assist me further. I was quoted $1,519 originally and was ensured the carriers could meet my requested pickup date. Which due to the weather was extended days later. “ Understandable “ due to weather conditions. During this time I then expressed I would be removing/selling items from my inventory. I was advised by both employees that would be more than ok and it would then change my cubit feet usage and lower my cost.

After updating the employee who was replaced by the original adjuster who was in an accident. I was sent an updated binding estimate. Days later I was called by the Business owner who was unbelievably rude, aggressive, and unprofessional explaining she will not change my cost and I would be charged the original price despite me not utilizing the space. “ Fraud “ she then proceeded to “ negotiate “ half the amount I should not have been charged for and then explained my delivery date will not be met. I explained that I was told differently by the two other employees who assisted me. She then explained she cared less and refused to honor what I was originally told. Not to mention the day she rescheduled my delivery date for was a holiday January 1st which then didn’t allow me to have secondary options for transporting my things. Which also caused me to pay an additional $300 to the company for transporting my items. I paid $2,000 for a move I was originally quoted $1,519. All the employees were helpful, kind and assisted me with the policy and guidelines however the owner was unfair, rude, aggressive, and fraudulent. I truly regret choosing this company. Save yourself the headache with this company.

Move size: 1 Bedroom Home Service cost: $2000

Our recent inter-province move was handled expertly by the mover. All of our items were immediately and meticulously loaded up on moving day. He was quite accommodating in setting up storage for a lengthy period when our plans altered. Everything arrived on time and was unloaded into the desired rooms when we were ready to accept delivery. I had great faith in Condor Moving Systems the entire time, and I wouldn't think twice about using them again. There were no unstated costs or additions that we hadn't previously approved.

Move size: 3 Bedroom Home Service cost: $4000

This was my second time using Condor Moving Systems and the experience was awesome. They were all super flexible to my questions and very helpful in working directly with my building to provide them with the compulsory insurance paperwork. On the day of the move these guys arrived 10 minutes earlier than scheduled!! This was very accommodating since I had the moving elevator booked for only a short while. They were very professional and very careful with my furniture and electronics items. Would definitely recommend them again in future.

Move size: 3 Bedroom Home Service cost: $3600

These guys from condor moving system were great!!! No BS. Honest and hard working guys that went above and beyond for me when I was moving apartments. They handled my fragile items with extreme care and did so in a timely manner. The owner was very helpful as this was my first time using movers and he was very straight forward, honest and did me a solid by willing to send his team a little further to accommodate my needs as a client. This was a great first time experience.

Move size: 3 Bedroom Home Service cost: $3800

We contracted Condor through a moving broker for a 1000 mile move in June/July 2023. They lost at least 4 of our boxes (and we suspect a fifth was stolen someone at pick-up and not included on the inventory). At delivery, the driver had no helpers and took ALL day. He did not properly reassemble most things that had been disassembled. He charged us an additional fee for moving a piano that was already included in our payment. He tried to give us someone else's table even after we told him it was not ours, and he only reluctantly took it back with him. Condor lied to us that we would be able to pay over the phone by card before delivery, but they didn't call beforehand, and the delivery driver only called the day before, which was July 4, and told us we would have to pay him in cash or cashier's check. We were barely able to get enough cash from the ATM since banks were closed due to the holiday.

We went through the claims process for our lost boxes. Condor representatives had told us specifically to list all of the contents and find price estimates to submit under the Full Value Replacement protection. We did so, and it took a long time to compile it all. Our conservative estimate was approximately $2000 worth of possessions were gone. When their supposedly independent claims management company Anthem sent us the settlement amount, it was, after deductible, a paltry $190, saying essentially that the contents of the boxes did not matter since they could not be verified. This means that Condor knowingly told us to waste all of that time itemizing the contents and estimating their value. At their behest, we made a good faith estimate of the full replacement value of our lost items, and they completely ignored it and offered no good faith counter-estimate.

At that point, we posted negative reviews, and Condor responded telling us to contact them so they could make things right. We did so, and Condor representatives wasted another month of our time. We would call them, explain the situation afresh, only for them to repeatedly promise to get back to us with a resolution by a specific date and then never do so. At last, we were able to communicate directly with their Partner/Director Nisrine, who then told us that, actually, we were not even covered by the Full Value Replacement protection, and as a consequence she completely dismissed all of our issues without a thought. Anthem (somehow independently) increased the settlement offer by $69.00. The $69.00 was, allegedly, all we were entitled to under the minimum coverage level, yet the original $190.00 (that we were not entitled to) was still being included for unclear reasons.

Nisrine justified this with a blatantly cropped screenshot from our original estimate with the moving broker that included a line that said $0.00 for $0.60 per pound coverage. She had cropped the document right before it went on to say that we would select our actual level of protection at pick-up on the Bill of Lading (where we had clearly chosen Full Value Replacement protection). She also blatantly ignored the in-person superseding estimate that was signed by Condor's own foreman Jessie on the day of pick-up that also CLEARLY included Full Value Replacement protection. That Condor's own Partner/Director would make this blatant misrepresentation, and their supposedly independent claims management company Anthem would go along with it, speaks volumes to both companies' lack of ethics and lack of respect for their customers. We are now awaiting the outcome of the arbitration process, but we are skeptical of it.

Condor is dishonest. Condor employs and contracts dishonest individuals. On the phone during and after the move, their representatives will act like they want to help, but their only goal is to get you off of the call so they can ignore you.

Move size: 3 Bedroom Home Service cost: $7720