Condor Moving Systems

Give zero stars..having moved over 10 times in my life this was the most outrageous movers I have ever had the misfortune to encounter.  First, when I book the movers and received the estimate I was clear that I wanted to use my credit card for tax purposes.  I was told this was fine.  When the movers arrived to my home to collect my belongings, everything went smoothly.  I had no additional fees for stairs.  I lived on the 3rd floor.  No additional charges for hallways.  I paid with my credit card.  The mover gave me a total and I paid half of the bill and told him I would pay the other half upon arrival of my things.  Two days later I receive another email with additional charges over the bill that was given to me for over 200 additional dollars over the binding contract I had signed upon collecting my belongings and that the balance must be paid in cash.  I didn't question the additional charges and prepared to pay them in the requested cash.  Upon the delivery of my items the movers called me several times asking for more money.  I live in a building that is adjacent to a grocery store with a loading dock in which 18 wheeler trucks frequently load and unload.  The driver insisted that I pay him more money so that he can unload and load my truck to a smaller rig because he said the 18 wheeler would not fit on the loading alley.  A blatant lie!!  I agreed to pay the fee and asked if that was the total fee that I should pay on arrival of my things because I didn't have any additional money.  The driver told me yes.  He asked me if I had stairs and informed me that I would have to pay an additional 75 dollars per flight of stairs.  I told him no..he said that is the total fee.  He arrives to my apartment then proceeds to tell me that he forgot to tell me that if I had to pay him to bring my belongings from the elevator to my apartment because the hallway was long.  He said that I would have to pay 75 more dollars in cash again to move things down the hall.  I said I didn't have the money and he yelled at me to call the company.  I called the moving company and they waived the fee but the operator was extremely rude to me.  He yelled at me and stated I waived the fee but do me a favor "read your contract".  A binding contract can't be changed after it is signed and a person has to agree to the changes.  I didn't agree to these additional charges! Finally, the movers began to bring my belongings into the apartment.  Every box that I had so meticulously packed was smashed!  Not one..or two..every last box! I had a rolling desk and it was completely broken..the base and legs were completely broken off!! Continuously during this delivery I made to feel like the driver would leave my belongings anywhere if I didn't pay the extra money as though my belongings were taken hostage. This was the most stressful outrageous movers I have ever encountered in my life.  I am reporting this to the BBB and the Department of Transportation and Federal Motor Safety Carrier Administration.

Service cost: $2000

I was referred to condor moving systems by one of my colleague who had used their services earlier. When I contacted them, the salesperson very attentively listen to my requirement regarding movement and he also explained the whole scenario of his company with the services they can offer. I had moved with condor from CA to Minnesota last month and this movement cost me $382 ($362  & $20 as tip to crew members). They have reached my relocated place quite early as they have told me at the starting of contract that  the crew might take 1 week to reach. But they reach with in 4 days inspite of so many tolls in the route. They have loaded and unloaded my house goods quite safely and we are satisfied by their work. We will surely recommend condor to our friends, infact we have done to one.   Dean.

Service cost: $382

I've moved over 5 times in my life thus far at reasonable prices and this company by far is the worst I've experienced! They lie about what they can do when setting up your move and kick you in the face upon pick up! My move was totally confusing! I explained what I needed in the beginning and was quoted one price and now it's 2k more! I needed storage for five months then delivery they quoted 500.00 a month for their storage unit! Who do they think they are, Fort Knox? U-haul doesn't even charge that for the largest unit they have. The driver tore down a tree limb and one of the packers broke my trim on my hardwood floor and didn't tell me! They wanted me to pay them when delivering to my own unit and then a whole new contract to come back and pick it up once I'm ready for delivery! Are you serious? The only way to keep that from happening is to use their 500.00 dollar a month storage unit! Total that would cost me over 10k for a local move in Texas! Don't use them guys they are full of it!

Move size: 4 Bedroom Home Service cost: $6000

This company is something else. They overcharged me by One Thousand Dollars saying my items in storage weighed more than what was listed.  The delivery times and dates changed several times. It took the movers over an hour to locate my things on the truck before they started to bring them into my house.   After I contacted BBB and let the Sales Director know my concerns, the response I received was unprofessional. They responded in all caps and with exclaimation marks. No concern or care.  This move with Condor was the worst mistake I've made in a long time. .

Service cost: $2008

The worst mover I have ever used by far. Broken items, deeply scratched furniture, sounds of breaking glass and marble as they loaded items into the truck. Everything they touched was broken and it was sickening to see them load and unload. They don't show up on time, and they way underestimated the amount of time it took to do the work. Claims were not paid. They offered $600 less a $500 deductible for over $3,000 in damage. Do not use this place if you care are all about your stuff.

Service cost: $13

Condor and I entered into a contract that required a 10% deposit on signing and 50% of the remaining balance upon pickup, which, I paid early. The contract was signed and a pick up date established. Less than 24 hours before my move was scheduled, Condor called to cancel. Because it was not cost effective for them to come to San Antonio to get my stuff, even though I paid an additional $100 surcharge for this, which, was added after the original quote. My house was packed, the trip planned, I was due in VA in 5 days to start a new job and my movers, who I paid and had a contract, refused to move me. Furthermore, they told me I had not yet been charged, which I had. I have begged for communications in writing and have begged for the owner to contact me and no one has done either. I spent the entire day in tears and collecting outrageous moving quotes because I need to move in one day. Condor completely took no responsibility and has completely put me in a panic. So, if you like stress, crying, panic and an utter sense of helplessness, please use Condor. Also, the internet is full of warnings, I only wish I had read beforehand.

Service cost: $1100

I don’t even know where to begin in this total nightmare. We hired Condor Moving Systems in Arlington, TX. to move us from Texas to Oregon. When my fiancé called, she talked to a guy named Mario. While discussing our options, she specifically told Mario that we had heard that some moving companies are actually brokers and do not own their own fleet of trucks. We did not want our belongings to be switched from truck to truck simply because the more it is handled, the more likely it is to get damaged. Mario told us that they were not brokers and that the 18 wheeler that showed up at my door would be the same truck that would carry our belongings to Oregon. We continued calling moving companies and getting estimates but we kept Condor Moving Systems in our minds as an option. Mario had specifically asked us if they would be able to park an 18 wheeler outside of our house. We said, "Yes." That question led us to believe that an 18 wheeler would be showing up at our door. We were shocked when a 26 foot truck showed up at our door. This truck would go & unload our belongings to another facility where they would be unloaded and then reloaded onto the 18 wheeler heading out to Oregon. We were never told that this would happen. We wouldn't have agreed to having our belongings switched from truck to truck. The Guy that arrived with the small truck (and his crew) have so far been the only people at Condor Moving Systems to follow through on their promises. My fiance called Condor Moving Systems nearly every day to check on the status of the truck because they would not call us with updates. Every day she got a different eta on when our belongings would be put on the truck for Oregon. After several days, we were told that Condor Moving Systems would be sending our belongings on an 18 wheeler all to themselves. Our belongings wouldn't have to share the 18 wheeler with anybody else's belongings.
A few days after pickup, we received a call from Condor stating that we owed them more money because our load weighed more than THEY had estimated. This left both of us scratching our heads. We had already given them a complete list of what they would be picking up. We even called them back several times to edit the list because we sold some things before we moved. We reviewed the list and respective weights prior to pickup and we quickly noticed that almost every item was logged as weighing more than it actually does. We were satisfied because that meant that we were “covered” because many of the items weighed nowhere near what they had estimated. This was good. It was determined by Condor that we should have about 80 boxes, aside from all the furniture and other items already on the roster. When it was all said and done, we ended up with about 136 boxes. We were told that this is where the extra weight came from and that Condor’s shipping software has built in weight for items and  box size. What is an average box? Well, let’s go back to grade school for a simple refresher in mathematics. 136 boxes minus 80 boxes leaves 56 boxes. Take the amount we were overcharged (approximately $2500.00) and divide by 56. This gives you a weight of about 46 pounds per box over. Having previously owned a swimming pool, I am all too familiar with what 50 pounds feels like because that is exactly what a canister of chlorine weighs. These boxes did not weigh 46 pounds each. Did we have other items? Of course we did. In fact, we had a total of about 205 pieces total. 136 were boxes and most of the rest was what they gave us an estimate for prior. There were other light weight items as well. Such as plastic vanity waste baskets, 2 aluminum ladders, ice chest, etc. The majority of the weight was pre-determined. Mario gave us a  “max” monetary figure that we were told would be the absolute worse case scenario. This far exceeded that. It became clear that Condor was out to cheat us and having read others reviews about this company, our suspicions were validated. It seems this bait and switch scam has been in practice for quite some time at Condor. All the way back to 2009 to be exact. The common denominator in almost every complaint is this scam. They are nice and friendly up front and give you a quote based on your inventory and even give you a maximum amount as a worst case scenario. The scam comes in to play when they give you a lowball estimate to get you to commit and call after they have your goods stating that you owe more money because they lowballed the estimate to hook you. If there were just a few isolated claims, I could see where there may have been bad communication or a misunderstanding. However, there are a multitude (many, many) of complaints about this company all over the web and nearly all of them involve complaints about this scam. You also find out after the fact that your belongings are not insured if you pack them yourself.
We were told that we could be present during the weighing of the truck. What they do not tell you is that your belongings are on the same 53’ trailer as the belongings of four other poor cheated souls in other locations. So, it is impossible to know what “your” section of the load weighs unless you unload the entire truck, leave & weigh it, and then come back and reload and go  weigh again. The driver that delivered stated that he was not told to weigh the truck before coming to deliver. Since they arrived after dark, there was no place to take it to get it weighed.  He also would not take a cashiers check. This,  after Nisrine stated very clearly that she called & told him to accept it. So, the driver refused to unload our belongings because it would get him in trouble with his boss, neither of which are employed by Condor. At this point, we were at our wits end. We were so sick of having to continually re-live this ongoing nightmare with this company. After about an hour of trying to reach someone at Condor, we finally just left a message. Jessie called back and asked to speak to the driver. Twenty minutes later, we were back on track. The driver insisted that Nisrine had not called him with instructions to take the check. Someone lied. The driver showed us his call history and guess what? There were no calls from any Arlington based numbers. The drivers also come unequipped. No tools…nothing. They wanted to borrow our tools to do their job. I told them they were out of luck because my tools were packed on the truck. After getting the truck unloaded and furniture assembled, the driver insisted that we sign off on the paperwork even though boxes were missing. He said if we did not, he would get in trouble with his boss. We signed it, but we also got a signed affidavit from him stating exactly what happened. We mentioned in conversation to the driver what Condor had done to us in regard to the “overweight” boxes. He made the comment that our items were light in weight & weighed nowhere near 46 lbs. per unit. He also stated that he & his assistant were horrified as they witnessed the way in which Condor employees loaded the truck. They could not believe what they were seeing. Throwing boxes & stacking light boxes under heavier boxes which led to a lot of our damage. Aside from the boxes, we were also missing a 20 foot extension ladder and a professional grade aluminum dolly that I used in my previous line of work. The drivers finally left our house at 2am exhausted, as were we.
When my fiancé contacted Condor about the missing items, she talked to Nisrine. Nisrine promised us reimbursement outside of their 3rd party claim office for the ladder & dolly because of all the grief we had been thru at this point. As of today, all we have received is the money for the ladder. I talked to a guy at Condor about the dolly. He was very condescending and insinuated that I had picked out this particular dolly because it was one of the upper end dollies & was more expensive. He said it seemed odd that I picked out such an expensive one to be reimbursed for. I could not believe the audacity in this statement! I told him that the dolly costs less now than when I bought it years ago. So, if my intention was to cheat him, I would have claimed what I paid for it, not what it is selling for now. He tried to lowball me citing depreciation issues. What does depreciation have to do with them losing my dolly? He also stated that he might get in trouble if he paid me the full amount. He stated that he would look into it further & call me back. Two weeks passed and you know what? No one ever called….as has become expected at this point. I emailed Nisrine because no one wants to talk and asked her about the status of my dolly because the guy never called me back. She emailed back and stated she would have to inquire about it. After not hearing back from her, I emailed again the next day to which she replied,”After speaking with Emit you need to go ahead and send a claim for the dolly with items that your fiance had said she was filing a claim for.” I could not believe what I was reading! We do not have a problem filing a claim for all the items that your people damaged or even the items in the boxes that are still missing. Our problem is that this woman promised us reimbursement and has failed to follow through. So, yet another empty promise. You know what? You should not have misplaced it!  While we are on the subject, how does someone misplace a 20 foot extension ladder and a 4 foot tall aluminum dolly? In retrospect, after reading a multitude of negative reviews, it seems that my ladder was not the first ladder that got “misplaced”. Bicycles seem to mysteriously disappear with this company as well. I strongly urge any prospective customers to read reviews for Condor Moving Systems before committing. It is absolutely appauling reading about the horrible things this company has done to its customers!
I really wish we had done better research and had seen all the horrible reviews before we committed to use this company. We both regret using them now. There is a reason why this company does not have a BBB (Better Business Bureau) logo on their website. They have not earned it. I urge you to go and read the complaints there. Their stories are nearly identical to ours.

Service cost: $5500

They lied to us from the beginning - they damaged and destroyed and lost many of our belongings.  When confronted they were vicious! I have photographs of everything and can take and will take a polygraph against them as to the truth.  They are a crooked ruthless company!  Wolves in Sheeps clothing! I am filing against them with the PUC and every other protection agency and filing suit. There was too much devastation to be able to put it all here.. we will be filing suit against this crooked abusive company as well. I am sure that any good reviews are written by the owners their family members and friends. The bad reviews fit what we experienced at their ruthless hands!    .

Service cost: $30