Complete Vanlines LLC

They gave us a date for pick up and didn’t show up. We waited TWO days, they gave us estimated dates and still, they didn’t show up. Their excuse was that the truck broke down and they weren’t able to call (Big BS right there), so we rescheduled it for another week, made us wait those 5 extra days before they called us and cancelled. We could’ve booked a moving company if they only told us sooner. This is the WORST company ever created and would not wish it upon my enemies. Giving them one star is mercy, I would definitely give them zero if I can. It is almost impossible to get ahold of their customer service, it says that the customer reps are busy taking other calls which I highly doubt because who would want to hire the WORST moving company EVER? I regret even wasting my time. This pushed my moving plan WAAAY back because of how USELESS, STUPID, and UNPROFESSIONAL this moving company is. They should just shut down their stupid company.

Move size: 3 Bedroom Home Service cost: $500

This company took my deposit, never showed up to pick up our stuff 2 times! Then once I finally got to talk to someone they said "if" they can pick up our stuff it will be 3 times the amount we were quoted. We stated we could not do that and they just gave a bunch of rude excuses on why it was going to now cost a ridiculous amount. The man on the phone said he would issue us a refund for our deposit since NO services were provided. He then hung up on me!! I called back to find out if we were indeed going to get our refund and he hung up before even speaking that time. Then I called again and talked to someone else and they literally defended the other employees actions. I said I just wanted to know if my refund was being processed and this man also GUARANTEED me that we were being refunded and then he also hung up on me! 6 weeks later we have NOT received our $800 deposit and they will not answer the phone or return our messages. They are criminals and at this point I am going to take legal action to get me money back and try to help future people from making the same decision to use their company. As if the world isn't hard enough these days then you have people like this that literally steal your money! No services were provided, give me my deposit back!!

Move size: 1 Bedroom Home Service cost: $6500

Don’t even know where to begin. PLEASE look them up on BBB and FMCSA! We called to have a wood shop/art studio/ tools moved. They contracted a company called Leadership Logistics inc. who DOUBLED the price to over 13,000.. The movers said the brokers gave them NO info about the tools we were moving and that they were told it was just basic house stuff. Like others we were suckered and out of time and had no other choice but to pay them. After pick up the movers ghosted us. Our things are missing- when we called to get info about the moving company we’ve been given the run around. After the first two weeks of being ghosted CVL told us they spoke to the driver of Leadership Logistics and our things are on their way. Two weeks later we were told the same. We’ve been told this for a month! We have no idea where our things are. The LLInc. Movers WILL not answer our calls and the office phone listed is disconnected. Again- tried to explain this to CVL - that we have seen and are in contact with over 8 people this is currently happening to- thinking maybe CVL is not aware- but they said they do business with them all the time and never had a problem. No managers available no supervisors available. And sadly, aside from filing a lawsuit, no recourse. Also if LEADERSHIP LOgISTICS shows at your door-do yourself a favor and just throw your money and items in the trash. You’may never get them back and if you do they’ll be damaged.

Move size: Office Move Service cost: $13848

This company is incompetent and completely unprofessional. DO NOT DO BUSINESS WITH THIS COMPANY. We scheduled a cross country move, paid for the move and the move was not performed as they did not show up on the move date, nor did they offer a rescheduled time. They did not respond to calls, voice mail, and never called back to resolve. The dispatcher eventually gave us the contact information of their subcontractor who told us they could not schedule a move until a week later and since it was schedule driven, we should cancel. We found an alternative mover last minute who was able to accommodate us at our own expense.

Still no refund from Complete Vanlines for the services they did not provide. They take no responsibility for not performing their obligations, perform no services, and still take your money. Rude, incompetent customer service, terrible management, no follow up when they do not meet their obligations. The worst moving company I have ever experienced over 5 cross country and two international moves. Do not waste your time or money with this company. There are good ones out there, but this is not one.

I would give them a zero star rating if it was an option.

Move size: 2 Bedroom Home Service cost: $3000

Anthony lied to me from the get go. I gave them a deposit then i seen all these bad reviews about their company and even called him back thinking about a refund within the alotted time frame but Anthony assured me they hire 4 or 5 really good moving companies to move me. This was my response from a direct question, Are you a broker?. Then i was worried about a week into it I had alot of boxes and I told Anthony that i was gonna have alot but called him when i knew about how many more.He redid my so called contract which,I know now is not a contract its just an estimate. They can sugar coat it anyway they want but I am an exprerienced mover and had told them everything I had and no way should the movers show up and charge me 6000 more to move my stuff which i had no choice but to pay it. Anthony gave me what they call an estimate and i told him everythin I had so 6,000 with all the experience he had with the company is a lot far off. so dont tell me oh nothing to worry about they wont show up and charge that much more if they did. Its not like it would be thousands of dollars or anything. usa logistics did a good job packing and unloading its just the lies in the middle. Also i had no communication about where my stuff was for at least a week. That was sad. Anyway they are indeed a broker so just me the truth about my price,Anthony,remember, I told you at least 2 times how I hate surprises.

Move size: 2 Bedroom Home Service cost: $12500

When I booked with Chris, I informed him that I needed my items delivered within the next month before I left for my wedding in Mexico before I booked. I was moving across the US before my wedding, and couldn't take everything I needed with me on my flight. Chris ASSURED me that everything would get to me within plenty of time before I left. I was considering using PODS, but Chris said they deliver items within 7-10 business days. He never told me that they brokered me out, so he had no idea how long it would actually take. Flash forward to the time frame Chris said it would be delivered in, and not word from them. I called and emailed so many times with no response. I finally got my dad in on it and after being on hold and having to recall for 2 hours, he got ahold of someone. They informed him that they had no idea where my things were, and that they had no control over when it would be delivered (then why tell me in the beginning you did???). I reminded them of my situation and that I needed my things before I left for 2 weeks FOR MY WEDDING. They never got back to me after a week. 5 days before I left, my dad finally got them to admit that my things wouldn't get there in time, and they still had no idea where they were. They were just not going to tell me!!! So I had to repurchase all new clothes, shoes, makeup, hair supplies, etc. for my wedding 5 days before I left! I have never been more stressed in my life and they didn't help one bit. Luckily they finally got me in touch with the actual moving company who had my things (Van Lines Express Brand LLC) and they were very helpful. The rep Becca told me they should have given me their number from the very start, and was amazed at how awful the situation was. Please please please save yourself the struggle and stress and DO NOT BOOK WITH THEM! I would give them -100 stars if I could.

Move size: 1 Bedroom Home Service cost: $2500

I have been using this company for a few years now, and every move that I have coordinated with them has been a pleasant experience. They are all about customer service. Their timely manner of communication and flexibility to make changes are excellent. I never worry about timeliness the day of the move or care of my items. They go above and beyond and go as far as checking your preference of using previous staff if the experience was good. I will continue to use them.

Move size: 2 Bedroom Home Service cost: $4875

How disappointing.. PLEASE save your money! Everything is fishy here.. Tons of bad reviews where people seem to have a hit or miss experience and this is something I'm NOT taking that chance with. I put down my 1st payment and after that communication has stopped. No one will return my calls/emails, no one is picking up the phone, other websites show 1 star average reviews, etc. I changed my move to a state over 1000 miles closer and got rid of some big pieces so I needed to adjust my rate and when I got someone on the phone 6+ months ago I was told "one person handles it who isn't working, they'll call you back", etc. but as I said, nothing.. they also mentioned the address was already changed in the system so someone saw my email and didn't respond BUT there was also no change in the price! BS, horrible first move experience - hoping I can get someone to refund me but seeing the reviews, I doubt.. I've never left a bad review as I shrug most off but this is a pricey important thing you have to trust someone with, and I don't trust them.

I hope this helps someone.

Move size: 1 Bedroom Home Service cost: $2100