Coastal Moving Group

My disappointment and upset cannot be overstated. I did my due diligence when searching for a mover of my stuff from storage in MA to NM. I specifically asked each company (7 in total) that they were the only company handling my things, because I didn't want to end up have to file claims /solve problems with more than one company. After asking Coastal several times about this, their agent absolutely lied and stated that the admin, movers, storage etc was their private company. Of course after the fact when the problems started I found out they are only an umbrella company. Had I known this I would have gone with someone else. There were also issues with when the truck was weighed and the actual weight of the goods.

I find it strange that a couple of movers can look at a load and state its exact weight at the moving location without doing a scale weight. then when the truck is weighed (not the same date and out of state) that the weight was exactly the same as the visual estimate to the pound.

There quote they provided was 50% of the total cost and was completely underestimated, leaving me agast at the final costs. They charged me a different rate (%=$0.75/lb ) for the weight overage and state they will only reimburse for lost goods at $0.10/lb) So I paid $375 for good that they lost and they will only reimburse for $50, and not the goods themselves.

The movers (Century Moving, NJ) lost 500 lbs of my stuff in the week that they had it after picking up and moving it into storage and then into another truck for delivery. Coastal has been unresponsive and Century isn't much better. Now I'm supposed to provide a comprehensive claim to a third party. I cannot even tell you want exactly was in many of the boxes and there is no way I can account for the clothing lost either.

I placed 2 calls about the missing goods within 10 days of the arrival. I was promised a call back. At 90 days, I called back again only to be told. the notes say they couldn't find my boxes. No one even attempted to call me. I've escalated this up the change of command, but I don't feel confident. Because of the handling of this, I may very well, dismiss arbitration and go right to an attorney in the family.

We purchased over 60 plastic bins for storage and moving knowing we needed the extra protection. Move than 2 dozen of these bins were broken beyond use or resell. Boxes and bins were crushed. I've had to spend over 15 hrs photographing and documenting the damage.

Do not use these movers unless you want to lose your things and have your stuff broken.

Dont feel taken care of at all. They lost my things, they overcharged me, they are unresponsive.

Move size: 2 Bedroom Home Service cost: $6163

Moving from CT to FL I booked them and from start to finish was a nightmare. I was passed around to three different representatives, the last one being "on the other line" every time I called and did not call me back. When I first called I told Cody that I wanted to have my house packed and moved for me and for them to handle everything. I never spoke with him again although I left him messages. I was passed finally to Steven who called me back to confirm the inventory list the week before the move. He stated that the order was not for packing and I would have to pack it myself. I readjusted the order with him and agreed to a higher rate to cover packing and a few items I needed to add to the inventory. CMG dispatch called and said they would be there between noon and two the following day and never showed up. When I called Steven he did not call me back and the dispatch center stated they never told me that even though I called the same number they called me on and spoke with a person by the same name! The movers showed up 3 hours later than they stated the following day. They were in an unmarked white moving van and from United Moving. They said CMG outsourced the move to United Moving who showed up without packing supplies and said they would need to use any towels I have to pack the boxes. When I refused and called Steven (to get his voicemail only) they went to buy the supplies and charged me $300 for about $90 in supplies. The packers with United were rude and unprofessional and arguing with each other and I had to contact CMG during the packing because they kept demanding cash from me. They left items from another delivery address at my house and never came back to get them when I called them. During the trip down, I attempted to keep in contact with CMG and was sent to different people in different dispatch centers who called me back with conflicting information about my delivery schedule. When delivered, most of my items were scratched and broken. Items in boxes were just thrown in there. Many boxes were wet and had holes in them. The boxes marked "Fragile" were partially crushed and upside down. Some packing materials were used but I found boxes where they also used my clothing and towels I had packed separately. The delivery arrived a week later than they reported. The ending balance was higher than was listed on the invoice I signed and they again stated I would need that in cash or they would refuse to drop my things off. When I began researching moving companies I did not go with a major company because thrir rates were much higher. By the time this was done with CMG I paid more than if I had taken the locked in quotes with Mayflower or Allied. I am happy to answer any questions and provide information to anyone that finds this review helpful. Moving is such a very exhausting experience and this all made things much more difficult and stressful for me.

Move size: 1 Bedroom Home Service cost: $3000

Let's just start with putting your name and phone number online to get an online estimate was a lot to take in. Calls came in from everywhere and non stop.

Coastal Moving was the first to call so naturally I answered the phone, during that call I had one 800 number call me so many times I was having trouble speaking with the moving coordinator, "Cody". He gave me the best advice ever by simply saying to answer the phone and let them know "I wasn't moving." The calls stopped immediately.

We went over a very thorough list of everything I was moving, 4 bedroom house, and within a few minutes of discussing when the truck would need to arrive I was able to get an amazing rate. Thousands less then a previous move! When I told him I needed to speak to my fiancé before spending this kind of money there was no pressure, he being married actually encouraged me to talk everything over with her first. We set an appointment to speak again the next day.

When I called back ready to pay for the move I was informed only a deposit was due at the time of booking and the remaining balance was even split into two separate payments, which to my surprise was the best news as it is not cheap to move. We went over every detail of the move and it was very simple and clear to understand.

Now getting close to the move my fiancé and I started getting a bit nervous, obviously. We received a call from a Quality Assurance specialist about 5 days before we were scheduled to be moved. We went over all of the details of the move: phone number, addresses and inventory going on the truck, lets just say this guy knew exactly what we needed. We had missed so many things from our original estimate that we had just over looked and of course having 90% of our home in boxes at this point realized our count was way under! He adjusted our initial deposit to accommodate for the additional space we required in the truck and informed us of the new total.

Now when the truck arrived it was a crew of three men, at first they were quiet and just came in to breakdown our furniture and started blanketing our stuff to be placed on the truck. These three guys must've been working with each other for years, they had the funniest stories to tell us about all the homes they've seen and everywhere they've moved them to.

The delivery of our home went just as smooth as the pickup, we had labeled all of our boxes with what rooms they belonged in and the guys didn't even blink an eye to reassembling all of our furniture exactly where we asked and placed all of the boxes accordingly.

These guys made everything so stress free it was worth every penny. We actually recommended them to my cousin who was moving half way across the country and she is currently en route to her new home! Everything went so smoothly.

Move size: 4 Bedroom Home Service cost: $7400

I usually am not one to post on social media or reviews bashing a company for poor service but this is a circumstance where I simply don't want anyone else to have to experience what I went through during my move. I had a set moving window that was agreed upon, I flew back to the area to make this window. The communication between them was horrendous I was told multiple times that I would receive a call as to a time frame when pickup would happen. This was not the case I called multiple times requesting call back and more info only to be lead astray. The pickup window was not upheld and when I did receive a call back it was to only tell me that it would be a week later for pickup. I had to fly back home to work the entire next week. They informed me again that I would receive a call 24-48 hours from pickup date. I AGAIN never received notification. I myself had to call and inquire on what was going on. I finally received a call at 10:00 PM stating they would arrive between 9:00 AM and 11AM the next morning. My wife "who was approximately 2 HRS away" left at 6:00 AM to make it there and have the home ready for the movers. The movers never showed. Called multiple times for updates only to be told "We're checking on it we will call back" they never called back I finally heard word that they wouldn't be showing up until 6:00 PM That Evening. Moving truck showed up with entirely wrong paperwork and estimate requesting that we pay that amount before they would load anything. I called the dispatch manager Eli the dispatch manager called. I informed him of the previous issues hes answer Quote "Well it's not our fault you're in the middle of Kansas it's not an easy place to get to, you should have been in Kansas city or
something." An absolutely unacceptable response. Long and short of it I was ready to cancel the move and do it on my own. Coastal is extremely unprofessional and simply should not be doing any sort of business with the public.

Move size: 2 Bedroom Home Service cost: $2400

Coastal Moving Group was INCREDIBLE! My wife and I moved From Mass to Florida, we got several quotes and my personal moving coordinator , CODY went the extra mile! He was spot on with my estimate, he made sure there weren't any surprises, gave me enough cushion so I wouldn't be charged more on my estimate, even gave me a call after my move to make sure everything went smoothly. I gotta say I have never received this type of customer service in the moving scene ever! They made sure to handle any and all issues for me and were the liaison between me and the driver. In the past, I used a company that the drivers were rude, foul mouthed, uncaring, about my items, the other companies didn't care as long as they got paid, but Coastal Moving Group made sure I didn't have to deal with anyone else. Thank goodness I used them, my move was so much less than the huge companies quoted, and much more personable TRUST ME there are a lot of bad movers out there, we have had to move quite a few times because of work. The best part of my experience is that Coastal Moving Group sent my wife a mother's day card and put the biggest smile on her face! We received it yesterday. That was very kind of your team to hand write a mothers day card and say thank you, it is few and far between anymore. We appreciate everything!
-EG.

Move size: 2 Bedroom Home Service cost: $2000

I have my own small company I travel for work and have my office in my home we had to move from NV to OK because my husband is in the military. The military always moves our stuff, but last time we moved a lot of thing ended up broken and I didn't want that to happen again so we got with coastal moving group and went step by step on how the processes works on them moving our house hold stuff. I am very happy with the staff and Blake took the time to explain it all to me. They gave me a quote on how many days it would take for my house to be moved, it was much faster then the military too. Moving is always a stressful time for anyone but when everything was said done and in my new house I am so happy that I went with this company. I am hoping I don't have to moving again any time soon But if I do I am calling them to move my life.

Move size: 3 Bedroom Home Service cost: $3100

I recently just moved back to West Palm from New Jersey where I was for work. Coastal was very polite and helped me with all my questions and kept in contact with me throughout the whole process. The movers were fast, efficient, polite and professional. I was able to keep in contact with the driver throughout the transit of my personal belongings and he was very efficient on letting me know about any possible delays due to the crazy weather we had in the north. They yet still arrived on time and showed the same professional attitude that they had when the picked my stuff up. I would recommend them to all my friends and family, if I ever have to do a long distance move again I will be calling them first!

Move size: 2 Bedroom Home Service cost: $1500

My move from Ann Arbor, MI to Avon Park, FL in July 2017 has been exasperating and frustrating. They contract out their trucks so one team picked up and another delivered. I am missing six items that include an under the bed shoe storage that contain shoes that can't be replaced, black antique piano stool, Ricca vacuum cleaner, an 8 ft. x 5. ft. Native American rug, black floor lamp and desk chair. I have called the company who scheduled the trucks and they said they would look for my missing items because they think they might be in the Chicago warehouse where they must have unloaded the truck with my items but nothing has been resolved. I even have a claim number. They are not returning my phone calls and I have been left on hold for 20 minutes. Upon receiving my furniture I was told that I was overweight and owed them another $647.20. The total move cost me $3,665.33 and was not worth the missing, broken, damaged and lost or stolen items. I am still very upset about this and also the fact that no one has really tried to help me in trying to locate my things. I even sent a list of the missing items and pictures of all the damage including broken antique bowls from family members, broken leg on armoire, broken trim on curio cabinet, etc. I still have all the broken dishes, pictures of damaged furniture and damaged boxes for inspection.
Next time I move I will rent a U-Haul truck or use a POD where all of my things will be in one place and not moved from one truck to another. They don't seem to be organized and are very careless. I paid them to move me not lose my belongings. I have already contacted an attorney.

Move size: 1 Bedroom Home Service cost: $3665