Coastal Moving Group

They didn't tell me their company doesn't do the actual moving before and after I signed the moving contract. The Executive Moving and Storage delivered my stuff to us with damages on almost all the furnitures, and most importantly. 2 of my most valuable and most important items are missing! I have been anxiously waiting for them to search for those missing items for 3 weeks, I made many calls and sent many text messages, NOBODY knows where they are so far! They are big, they can't be missing!

Move size: Partial Move Service cost: $1500

DO NOT book your move with Coastal Moving Group under any circumstance. Coastal Moving Group may seem like a good option, because their representatives are so fast to respond to your initial request for movers. Don’t be fooled-they’ll only pay attention to you when they’re trying to get your money. In fact, if you’re reading this review after having paid their initial fee, do yourself a favor and cancel within their 72 hour grace period. Trust me-it’s for the best.

This company provided no benefit to me, and caused me and my husband a lot of stress and inconvenience. Their disorganization and utter callousness made my eighth month of pregnancy a living nightmare. Here are some things you should know about Coastal Moving Group:

1) Coastal Moving Group does not actually participate in your move, and will give you no say in who will actually move your belongings. Instead, they will book your moving contract with another company, and then ignore you. In my case, they picked a company that was rated F by the better business bureau, which I would never have selected on my own based on their rating. I left several phone messages with Coastal Moving Group trying to discuss their “carrier” selection with a human being, but no one ever called me back. This speaks to their unwillingness to discuss their service with their customers, unless they’re trying to get your money.
2) Coastal Moving Group does not provide an accurate estimate of the costs of the moving service-you will pay a lot more than expected in the end. I found out after booking with their company that it is best practice for a moving company representative to visit your home to prepare an accurate set of moving costs. Instead, Coastal Moving Group prepared one over the phone. When the actual movers arrived, they packed all our things in their truck and THEN told us that our actual moving costs should be double the original estimate (SURPRISE!). Since our apartment’s lease ended the next morning, and our stuff was already in their truck after hours of packing, did we really have a reasonable response other than to pay the increased price??
3) Coastal Moving Group did not tell us how to fill out the moving company’s form to have our belongings shipped in any reasonable amount of time. On the mover’s sheet, there was a box labelled “first available delivery date”. When our belongings were picked up on August 9th, we put the first day we would be available in our new city to receive our belongings, like any reasonable person would (August 28th). Coastal Moving Group waited until 2 days after we filled out the form to inform us that our belongings would be held in the shipping state (in our case, California even though they started in Oregon….), then arrive at the destination WITHIN 5-21 business days AFTER THAT. Yup-you read that correctly. For my eighth month of pregnancy, we slept on an air mattress, with no dishes, microwave or coffee maker, and nothing to do in our new apartment in a new city where we didn’t know anyone. The company that Coastal Moving Group hired as our “carrier” turned around and booked movers from A DIFFERENT COMPANY to pick them up. That’s right-Coastal Moving Group hired a carrier moving company to move our belongings, who in turn is actively trying to hire someone else to do the job (we had zero say in selecting either company). Where is the accountability?? Who is responsible for our stuff? Not even we know…
4) Coastal Moving Group truly does not care if or when your belongings arrive, and will do nothing to help you learn where they are, when they will be shipped, or when they will arrive. After they received their money, the very rare time that they answered their phone, they told me they didn’t know anything, wouldn’t help me, and that I should phone the carrier directly instead. The owner of the carrier moving company answered my phone calls about once a week, and always said the same thing “I think a truck with some movers is coming soon, I’ll give you an update, call me tomorrow”, but never gave any updates or answered my follow up phone calls. When I explained this to a Coastal Moving Group representative on the phone, they told me they could do nothing, and told me to keep calling the owner and that eventually he would answer the phone. Our belongings finally began moving from L.A. to Massachusetts the day they were required to be delivered by law (Sept. 26th), and arrived on Oct. 4th. Coastal Moving Group did not offer to compensate us in anyway for their extremely late delivery, and their poor customer service.

In Summary: Coastal Moving Group will give you an unrealistically low estimate for your moving costs, while initially seeming very responsive to your phone calls. After the 3 day grace period, you’ll find out that they selected a low-quality carrier to actually move your belongings, give you belated instructions on how to fill out forms related to the move, ignore most of your phone calls, and brush off any questions or concerns you have your move. Do NOT accept a contract with Coastal Moving Group under any circumstance.

Move size: 1 Bedroom Home Service cost: $4000

I used Coastal Moving Group to move from Massachusetts to Florida in 2017. I have moved many times with many companies and this was the most horrible experience I have ever had. The company that picked up my goods insisted on more money after they loaded the truck in spite of the fact that I had a guaranteed price. Conveniently, it was after hours and no one at Coastal could help me other than to tell me to give the movers the money and they would sort it out the next day. They never did, claiming that I gave up my rights to recourse when I gave the driver money. The moving company lost many things, including irreplaceable antiques and family treasures. Coastal was of no help in trying to resolve anything. It has been two years and I still get upset everytime I miss something that was important to me. I wrote a review right after I moved but it seems to have been taken off the website.

Move size: 1 Bedroom Home Service cost: $5200

THESE PEOPLE TAKE ADVANTAGE OF DISABLED PEOPLE!!

What an atrocious sales team. These people were so pushy with getting our deposit even after me clearly telling the lady no I don't want to pay it today. She insisted if we put the payment in a certain way that the money wouldn't come out for a few days and sure enough it came out sooner than she said even after we had contacted the company to cancel services because we had changed our mind on the whole move together. This led to overdraft fees on top of everything. After I email them irritated that the money was taken out in the first place 2 days after I tried to cancel they responded with oh our policy states if moves are canceled withing 14 days of the move the deposit is not refundable. Definitely explains why the lady so pushy and insistent that we give her our bank info right then and there. This woman knew My boyfriend is legally blind and I was in a car trying to get my friends dog to the vet so we obviously couldn't read this policy right then and there but was fully aware that no matter what this would be an easy pay day for her. My boyfriend had recieved a call from someone when we wanted to cancel and the man told him he didn't want us to get stuck with a non legitimate company so he called to clarify what that would be since apparently taking a disabled man's money is legitimate the woman informed him that it was the 3rd line in the cancelation policy my boyfriend asked her "well im blind so how does that do me any good?" Her response was getting fussy telling him well I can't help you and hanging up on him. This was a disgusting example of how these people manipulate and steal from disabled people I can only imagine what they get away with with poor elderly individuals. Sure they say that with the deposit we can reschedule the move withing 12 monthes but not only are we not moving anymore there's no way in hell I would ever trust these people with my belongings and would never give them more money that's for sure.

Move size: 1 Bedroom Home Service cost: $1740

Coastal Moving Group was one of the many moving groups I contacted about moving from Fort Myers to Orlando. The sales representative was great and found me discounts to make the move cheaper than other movers. He even was able to get some of my large items scheduled for donation at no cost as it was to benefit the community. Those reasons alone are why this has earned two stars.

It was all downhill from there. We were told multiple different stories on how payment worked day-of. One story was only cash, money order, cashier’s check, or Zelle. Another story was Venmo being accepted at both pickup and drop off. Another was a combination of both.

Four days before the move, I was contacted via phone at 4:45pm while I was unavailable. This was to confirm the inventory list, which had changed since the initial quote. I also received a follow up text, which I replied to shortly after, indicating I was available the entire next day. I received no response. I then attempted to call and leave voicemails the next two days, until someone finally answered the night before the move, telling me it was too late to change anything.

Day-of (at 4:15pm) an enterprise truck showed up and another company that mainly spoke German came out to complete the move. They came inside and immediately sat down on my furniture (without asking), used my restroom that had just been cleaned, and began taking measurements. They also told me that it would be a large upcharge to take the furniture to donate. They then told me they wouldn’t help me take it to the dumpster either. One even asked me if they could keep it for themselves (which was the only way for them to take it out of the apartment).

They then told me the cost would be $1,200 more expensive (I had 15 boxes more than quoted) and asked me if I was okay with that. I told them I had no choice, but that I would call Coastal’s dispatcher to discuss it. No one answered, even though their documents list this number for day or communication. I called all other numbers I had, no one answered.

They moved the items to their truck, and they assured me they would complete the move that day, even though my ETA to the new home was 10:30pm. I arrived and moved items from my car. They showed up at 12am and struggled to pay as I didn’t realize that Zelle only allowed payments of $1K per 24 hours. They would not take Venmo. So I had to go find an ATM at 12am. They then rushed through the move of the items (I also rushed them as it was very late). They left furniture wrapped and cracked two dressers.

I called Coastal back the next business day and of course got a voicemail. I have not heard anything back.

Move size: 1 Bedroom Home Service cost: $2600