City Moving Group LLC

Working with this company was a NIGHTMARE from start to finish.

TLDR; gave great initial quote, hiked up price by almost double 6 days before pickup, multiple broken items on arrival.

I was allured to this company based on a quick timeline and a reasonable quote. They also seemed to have good reviews online, and like many, I ignored the very legitimate warnings from others to avoid this company. I originally spoke to a Josh King. I walked through all the items in my house, leaving out a couple pieces of furniture that I wasn’t sure I was going to bring with me from my move from Texas to California. He gave me a quote and I signed the contract after reviewing the items. I was told I should receive a phone call again to make sure that all the items were up to date.

Six days before my pickup window, I received another phone call with Michael, one of the managers who had me again walk through the items in my house. He began nit-picking on the items saying “Oh Josh put those chairs down as chairs but they are really ‘Everyday chairs’ which adds some square footage” and that “large bin is actually a plastic wardrobe” etc. I did also add my outdoor patio furniture but ended up not taking a whole living room dining set due to the increase in price. With the addition of my patio furniture and all these little changes, Michael increased my quote almost double. I’m sure they are going to respond that I had multiple items added and the square footage increased yadda yadda yadda (this was led by their first person giving an inaccurate representation of my goods). At this point, they knew they could because I was military and needed to PCS to my next duty station. And it would be impossible to book with another company on that short notice. Michael had a violent lack of empathy and even stated “yea did Josh do the best at estimating your stuff? I agree probably not.” But I’m the one who got rolled by it. It is clearly a pattern that they do to draw people in and then bait and switch close to pickup to increase their profits.

Anyway, I ended up signing the updated contract because I was honestly backed into a corner. They sub-contracted out to a local San Antonio company Jackson Movers, who was also a nightmare to work with. No one explained the insurance options to me and many of my expensive items were broken to include my 70 inch TV and my mattress (I didn’t even know you could break a mattress but here we are). The insurance also defaults to 60cents per lb which is ludicrously low.

Lastly, It really doesn’t make sense to use this company. There was a HUGE brokerage fee which could be avoided by just choosing a reputable local company that can VISUALIZE your stuff in person and give you a locked in quote.

The actions of this company were nothing short of predatory. So in short, AVOID AT ALL COSTS.

Move size: 2 Bedroom Home Service cost: $12000

I am not typically one to write a review however my goal is to save another family from having the same experience. We were initially quoted about 4k from City Moving Group who connected us with Great American Van Lines for a move from Massachusetts to Colorado.

Our quote then doubled with the final inventory list which seemed unfortunate but not unrealistic given the size of our move. However, once Oren (Great American Van Line) and his crew showed up at our house, the truck was loaded they demanded an additional 4k in CASH. We were charged multiple additional fees which were not disclosed by City Moving Group after an itemized and accurate list was finalized by this company including fuel charges, a shuttle service that was never used, wrapping fees and bulk items surcharges. I wish I could remember the name of the owner who spoke with my husband and I on the phone because we were VERY MISLEAD. Total our move cost about 12k and we had no indication to think our cost would TRIPLE or we would have rented a uhaul and done it ourselves

Once the movers arrived in Colorado they unloaded the truck while drinking beer (then driving again to their next location) tried to give us items that were not ours, my husband had to go through the semi-truck himself to make sure items were not lost and still some were. The items in the truck were absolutely destroyed. The response from the movers was "what do you expect." Complete disregard for customers paying thousands expected to get their items safely moved. This is a complete bait and switch organization and complete scam artists.

OVERALL AVOID THIS COMPANY AT ALL COSTS

Move size: 2 Bedroom Home Service cost: $12000

This "company" gave me a quote of $3,482.

After booking and paying a deposit with them, a representative called me 2 weeks before my move date to go over final inventory.

When going over the inventory, there were several things the first representative missed.

There were also discrepancies with how the items were listed.

For example,

The original quote listed a small kitchen table with 4 chairs.

On the final inventory, the rep said, "4 chairs for a small table? A small kitchen table wouldn't have 4 chairs?"

My smaller sized kitchen table does in fact have 4 chairs.

The rep said that it would need to be listed as a large table.

The first rep listed the table as a small table!!

The quote then changed to $6,627.

That is $3,145 more than the original price!

Being that the original price almost doubled, I asked for my deposit back.

The rep kept talking about the market and how they would fill the space really fast, however they would not be giving me my deposit back.

After going back and forth, they said they might be able to give back $150 to $250 of the original deposit. The original deposit was $1,362.

The dishonesty is baffling.

Move size: 2 Bedroom Home Service cost: $6700

I never write reviews but I had to write one for this company. If possible, avoid at all costs. They charged me nearly double after arriving to my apartment and loading their truck, claiming there were more items than I originally stated. This was not true. After they loaded their truck with all my furniture, they had me sign contracts and gave me information about the drop off. When I got to CA to be there for the delivery, they told me everything was sitting in a warehouse in New Jersey and that I was not allowed to ask the carriers information about the delivery, even though they were sent by the company to pick up my furniture and deliver it. After being roughly 2 weeks late with the delivery, they brought my furniture scratched, and the base board for the bed was entirely missing. They brought me someone else's base board, which clearly was too small, and when I stated this wasn't mine, they told me to file an insurance claim and they just left the board on the grass outside.

They also charged me an extra fee per stair after arriving in CA, even though I repeatedly stated multiple times that there would be stairs. They asked me a bunch of questions during the initial signup process but it feels like they didn't actually take note of anything and then they just charged me for everything on the spot when it all should have been included in the initial quote. Do yourself a favor and find a different mover

Move size: 1 Bedroom Home Service cost: $4992

They are terrible! They are a scam- Customer service is terrible! Do NOT use them. They will destroy your belongings. Charged me $16, 900 to move from NC to SC(300 miles). They will charge you extra for stairs in the house, they are scammers! They take no account of the way they treat you. When you give them your inventory they will quote you a price (mine was $8700) and then they call you 3 days to confirm your inventory, they will double the charge. Mine came to $16, 900. You are stuck paying it because you have already paid them a nonrefundable deposit and you have to have all your belongings out of your home to close on your house. They are a nightmare. No return calls if you leave a message- You have no recourse!

Do NOT use them, there better movers out there!

Move size: 4 Bedroom Home Service cost: $16900

We have not often regretted doing business with a company so much as i do with city moving group.  From the always increasing prices to poor communication, we feel horrible about giving ANY money to this company and those associated with the company.  We truly would have been better off paying thousands more with a company that provides smooth and effective customer service - from the bottom to the top.  Movers - the labor - barely communicate and when so, ineffectively.   Our delivery movers were abusive, threatening, and vulgar. Once the mover got up in my face, puffed out his chest and said "I am from New Jersey! I have no problem driving away with your stuff. Try me. " - the guy was within 2 inches of me shouting. They made inappropriate remarks to my girlfriend - out of the blue asking her "Why don't you smile?". CityMovingGroup offered a $400 credit, but in the confusion I had with their emails and the stress of the move, I missed their arbitrary deadline to accept the offer. Now they flatly refuse because 'doing the right thing' has a time limit. TERRIBLE EXPERIENCE - and I've moved 17 times in 35 years; even international 4 times and nothing has been this bad. Please, please do not use this service.

Move size: 3 Bedroom Home Service cost: $7500

I reached out to CMG to move my family from TX to FL, the gave me a quote over the phone, then 4 days before to arrive called and we went over my goods, they now doubled my quote and now not able find a new mover! Then day of the move, Jackson Movers shows up and tells me will cost me even more. Jackson Movers whom they raved about were not very professional, I paid for a full pack, for them a full pack was taking wardrobe boxes and just dump as much as they could in each and on to the next. Please, do not use this company EVER!

Move size: 3 Bedroom Home Service cost: $21000

In the previous couple of years, I engaged City Moving Group for three different relocation. They do a fantastic job with every element of our relocation, and each and every one of their personnel has been really professional. As opposed to simply putting the boxes in a room and calling it a day, as many other moving firms do, the workers appear to care about where we want the boxes placed. I would suggest them to anybody looking to employ excellent movers, even if we plan to not move again very soon.

Move size: 2 Bedroom Home Service cost: $4000