City Moving Group LLC

DO NOT USE THIS "MOVING COMPANY!" My husband spoke to the representative Dan who LIED to us and said that we would recieve our delivery 4 to 5 days after our move from NY to FL. He Guaranteed that we would recieve it by then. HE ALSO LIED BY SAYING THEY DO NOT USE A 3RD PARTY OR BROKER AND WE HAD TO FIND OUT FOR OURSELVES ON THE DAY OF THE PICKUP THAT THEY USE AN OUTSIDE MOVING COMPANY!!! My husband and I had to schedule time off from work just for them to not deliver it AND DIDNT EVEN NOTIFY US. We've called over 50 times and still have not recieved our furniture and it's been OVER A MONTH SINCE THE DISPATCHER PICKED UP OUR STUFF AND WE STILL HAVENT RECIEVED IT! WEVE SPENT COUNTLESS HOURS REACHING OUT TO THEM AND ALL WE HAVE GOTTEN ARE THEIR VOICEMAIL MESSAGING BOXES FOR THEM TO NOT EVEN CALL US BACK! I'LL BE REPORTING THIS COMPANY TO THE BBB. It is ridiculous and their customer service has been TERRIBLE WHEN WEVE SPENT OVER 10K FOR THEM TO MOVE OUR STUFF AND HAVE BEEN BUYING ESSENTIAL ITEMS OUT OF POCKET BECAUSE WE STILL HAVENT RECIEVED OUR ITEMS. WE DESERVE A CREDIT FOR THEIR POOR SERVICE!!! SAVE YOUR MONEY AND WELL BEING AND DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $9000

My elderly trusting in-laws were moving from PA to San Diego to live with us. They arrived today!

The salesman sold them a fair price or at least that is what they believed.

When the guys got there to load they went gangbusters: so fast that they couldn't keep track of what was going on. They were given an inventory that you can't read because it didn't transfer via carbon copy.

After they left my Father-in-law called and told me to watch for a small toolbox because when he went out to ask about the location of it and the sticker: the guy acted like he didn't understand English and ignored him. The toolbox in question never made it to our home.

There were also 2 jewelry boxes one cherry wood and the other my wife had hand-painted a month ago when she helped them pack, It never made it either.

We are also missing 2 pieces of precut p[lywood for the bed which did make it.

My inlaws had also agreed on the delivery date to be either before the 13th of Feb or after the 21st of Feb since we would be out of the country. Well, they showed up on the 15th while we were out of the country.

We asked them to wait and deliver at our agreed-on date. They told me NO, it would cost us more than 700 extra!

We then wasted half a day asking our friends to lend a hand to take delivery and get the cash for payment.

We got that arranged, then we got another call saying they couldn't get up our driveway even though we showed a picture and we warned them that it was steep. Now that would also be another 700!

I am so disappointed they took advantage of my trusting parents!

We will see if they get her jewelry box and toolbox back. I am a contractor so the plywood isn't anything other than an inconvenience. They did have insurance so we will see.

BE VERY CAREFUL of these people! The person we kept talking to was Daniel and all she could say was the salesman was new and didn't know what he was doing. All at our expense.

Move size: Partial Move Service cost: $6900

This was the WORST moving experience of my life. I was moving from Ohio to Illinois, and at first this seemed like a reputable company. However, this is a broker... not an actual van line, which means when there are issues with anything you spend your day trying to get ahold of ANYONE who knows anything. City Moving Group says they have an after hours customer service line (BTW... they close at 6pm, and aren't open on the weekends), which consists of nice agents who can't tell you anything other than send an email to the main office that will then be addressed the following business day.

My pickup was scheduled for a Friday... they didn't come until Monday. Mind you, I was suppose to be out of my house by Saturday, and ended up having to pay a late move out fee. My final cost was 3x more than my initial quote. Which, I understand a final cost being slightly more than the quote, however 3x more is ridiculous. I followed their packing instructions, yet was charged $500 by the van line for moving supplies ($100 for saran wrap - WHAT???) This whole experience was laughable honestly. I couldn't believe what was going on.

The worst part of all of this... is that no one from customer service cares to respond or help me. They constantly say they are looking into and will get back to me, yet I have to keep following up, and haven't heard anything for a month. I WOULD NEVER RECOMMEND THIS MOVING COMPANY. I have never been so stressed in my life. Save yourself the battle, and find a mover that is NOT a broker to ensure you receive better customer service.

Move size: 1 Bedroom Home Service cost: $6000

My experience with this company has been a nightmare. My furniture was to be picked up on March 4th with a two-day window. The day of the move I received a text that the movers couldn't make it, "they backed out" The move was from Vermont to Florida. I purchased a round trip ticket to meet the movers, rented a car, took vacation time from my job, and rented a hotel room for two days. All of this was done for nothing. When I was told they would not be able to make it, I called them to try to get my deposit back and I was told it would have to "go through review". Today is March 9th and I still do not have my belongs, nor do I have a new scheduled day or my refund back. For those of you who are not aware, there is a federal company that oversees companies like this. The name is FMCSA, Federal Motor Carrier Safety Administration. 877-688-2984. Think long and hard before using this broker, who by the way is NOT a moving company, but finds movers for you

Move size: Studio Service cost: $2900

I hired, one of my biggest mistakes, to move my family from CA. to NM.

It was a nightmare from the beginning.

Cheryl wouldn't let me speak to a supervisor on numerous occasions. When I hired the company I didn't know we're moving to the mountains.

Up to 2 days before moving. Nicholas called to go over the items to be moved. The movers said they couldn't read the list. I asked Nicholas multiple times that I had wood that was in a box but couldn't be sealed. "Sure, no problem." I explained about my workbench needing to have the top protected.

Moving day, the contract company couldn't read the list. The list wasn't modified according to Cheryl. Then Riley tells me here's the notes and read it back.

So they can't even get their story straight.

I also told Nicholas that I had a band saw, scroll saw and table saw that couldn't be boxes.

The movers said EVERYTHING HAS TO BE IN BOXES. So, I call Cheryl, "well, the contract agency knows what the regulations are, we just make a list. We don't know."

The workbenches and saws were left behind. It would cost me 1,800 for me to rent a truck and drive those items out.

I would not recommend this company to Putin, that's how horrible they are.

Move size: 3 Bedroom Home Service cost: $6200

This is a No No No company to work with! After they called you 2-4 times a day to get you as a client, once you are trapped in the situation, they abandon you! They are liars! They NEVER tell you EVERYTHING you will go through with the moving company… They don’t do refund (just a portion) You don’t know when you will receive your stuff either. We ended up paying over $2000 more because they say we had more stuff than we said to them over the phone, when I remember exactly asking her the question because they don’t send anybody to your house to see what do you have. Just because this broker lie to us. I would not recommend anybody to do business with them. They just want to get clients and then leave them on their own. Casey was the associate that harassed us with calls, trying to get us and then she never picked up my calls or replied my text when I was in the situation. Thank Goodness I know now so nobody else around us would get in touch with them when they need a moving service.

Move size: 2 Bedroom Home Service cost: $9000

I would like to reiterate some of the other negative reviews about City Moving Group. I also had a very bad experience with this company. They are not reputable.

I had placed an order with them with a July move date. The salesman then passes me to their dispatch person to confirm. After some discussions about the duration of the move due to the long distance involved, I requested and earlier move date in June instead of July of which they agreed to.

On the date of the move June, they did not show up so I call to check on the status since there is a 3-day window. They mentioned that their system still have the move date of July. So I still willing to go work with this company and requested an earlier move date of which they then denied. I subsequently requested to cancelled the order and requested the deposit to be funded since the fault about the move date was with them.

They refuse to provide the refund and only refer to the original agreement with the salesman instead of the June agreement with their dispatch personnel.

I then asked them to review the call recordings since it contains the facts of the matter. What happened next was more appalling. They lied and said they had reviewed the recordings but then later admitted the call recordings are for training purposes only.

So when there is a dispute, they will not accommodate nor do any investigation to find the truth.

I'm still in the process of trying to get the deposit refunded.

Move size: Partial Move Service cost: $4900

JUST DONT DO IT, ILL KEEP IT SIMPLE and short for you.

1.NO FOLLOW UP. you will have from this situation it would be only to close the contract and probably to be contradicted from your experience on the comments. took me 1 month to make some time after the terrible experience to share this comments, just to avoid to you future moving the frustration.

2.PAY MORE MONEY. Get ready to pay extra 1650usd that you didnt have under consideration from the full total of your contract. im sure money is not important for you after all moving expenses you know keeps adding up and this will make an special nightmare for you.

3. FRUSTRATION YOU ARE NOT IN CONTROL OF ANYTHING. You will be in a nightmare that you have to surrender and be on the mercy, probable from the mover, who at the end didn't have to do anything with the company, cause this company knows about selling you the idea you are covered, but will not try to assist you.

4. EXTRA CHARGES AND LOSING PART OF YOUR MOVING. Was charge extra for stairs when this information was shared from the beginning, was charge from overweigh and was charge because a big trailer had to move my stuff and NO i dint move a house just simple and small studio.

Note. incredible thing is stuff of my own I never got to receive, oh but i do have a very nice carpet and some steel bars that are not mine and im sure will belong to someone else, if you got my TV, bed frame, personal photos and some other stuff you don't recognize, please let me know so we can exchange pictures and figure it why you don't have your full moving and have stuff from someone else and remember you pay for over weight!! haha

You put yourself in the knowledge and experience of movers, you dont know shit about moving and you are trying to keep yourself under a budget, because of course you have other expenses, so me having to put extra money is nothing else that my fault , I always was wrong and yes again im not and you are not experience.

NY to San Francisco

jesus

Move size: Studio Service cost: $5000