City Moving

We chose City Moving based on a recommendation from a friend who was happy with their services. She moved from Los Angeles to Hawaii, we were moving from Hawaii to Texas. In the beginning, we were able to reach customer service without issues. Once we were booked there were some communication issues but nothing too severe or that held up the progress. The pick up went smoothly but over two weeks after our items were picked up, they contacted us reporting they did not have the delivery address, resulting in a reset of the 45-day mark and a delay in the delivery of items. Anyone who has ever moved knows the multiple headaches that come with not having your essentials over a long period of time.

Upon the arrival of our items, the motorcycle, which we paid $400 to crate, was not in a crate. There was damage to the body and the windshield was broken. We were informed by the 3rd party delivery man that it was in this condition when he picked the bike up and it had not been in a crate. Upon going through our boxes it was immediately apparent that a large number of items were missing which included a bunch of tools, men’s leather boots, electronics, watches, and a Canon Rebel Camera. Even stupid things like the rope handles from our cooler, which we didn’t notice until much later. They claim they will safely pack your larger photo frames but there was damage to one of custom framed pieces. We also noted and reported a missing box and receiving a box that was not ours. Throughout the process of the claim there was poor communication. A request for information regarding the claim’s process was shut down, we requested updates, and got no response. We felt there was minimal support to resolve the losses and damages. We were told the claim review process was to take up to 120 days, we did not hear anything from the claims department until we followed up. In the end we were told there was no proof of our stolen items, no proof of theft, and they would do nothing for our missing items. The box which we claimed was missing has not been addressed so we followed up. There was no report of a box being found so nothing was done. We were told we would be reimbursed for the crating fee and .60 cents per pound on the bike. We were told the claim reimbursement would take approximately 30 business days for the payment to go through. Again we had to follow up after the 30 days had passed to get the payment. The amount of stress and anger brought on by this situation was, and continues to be, overwhelming. I would never utilize this company again nor would I recommend this company to anyone else.

If you choose to go with City Movers, learn from our experience:

-Do not assume they have all the information they need to complete your transaction.

-Double and triple check that have all the information from you about pick up and delivery.

-Secure your belongings with tape, zip ties, locks, etc. Do not trust that all those who come in contact with your belongings are honest and trustworthy (this was our mistake).

-Take photos of the loading and unloading of your items, your boxes, and, the items in the boxes.

-Number all your boxes

-If you have a lot of valuables, consider the insurance even though it is incredibly expensive. Apparently you have to have insurance to protect you from theft of YOUR property by City Moving employees.

- If they tell you to file a police report, don’t bother because there is nothing the police will do or can do due to the unknown information about where items went missing.

-Do not expect strong customer service, assistance with any grievances, or timely action to complete the minimal processes.

Move size: 1 Bedroom Home Service cost: $4700

We moved from LA to Hawaii with another company and everything was perfect. Moving from Hawaii to Idaho was a disaster. I opted for the 100% insurance coverage just to be sure. We were given written instructions on how to pack. No problem, we used lots of good packing material. Aside from being late, all of our boxes arrived crushed, all our dishes, glasses, anything breakable, broke. Our metal bed frame was bent, our computers and monitors were smashed, I took over a hundred photos of the damage. We were then told that they are denying any liability because we packed our own boxes- as they instructed us to do. When I produced the instruction sheet they said the best they could do was refund our insurance premium. I got my premium back but suffered easily $15,000 in damage. They did give me $32 for our $2500 memory foam mattress that was soaked in water like a sponge.

Move size: 3 Bedroom Home Service cost: $13000

City was prepared on how to make our move as easy as possible from

When we first called them. We were moving from Palm Desert to Las Vegas and really needed a reliable moving team that wouldn’t cost too much or be overly complicated to deal with. City met our needs well and worked with us closely during the process to make sure everything went smoothly. The cost was fine considering the personal attention and the care they showed with moving our things. There was no loss or damage or any other issues during the process.

Move size: 1 Bedroom Home Service cost: $5250

If you want your things lost, if you want to be lied to on a regular basis, if you want to lose money because you were counting on the shipped items to rent a condo you had purchased, then these floosies are your company. I was promised at every phone call that it would take 3-4 weeks for my things to arrive in Honolulu. It was double that time. Then they lost a mattress, and an antique bed footboard which was irreplaceable. And if you call them to find out what is going on, they ignore you and don't get back to you. 1) They have your money. 2) They have the small print the absolves them of any wrong-doing, they can blame any number of other entities for their incompetence, and 3) they will not help you through the stressful process of moving once they have your money. That's all they want: the money. And then you can go take a flying leap because they will not be there to help you. They will ignore you and they could care less what happens to you and your stuff. They, in effect, are giving you their middle finger.

Move size: 3 Bedroom Home Service cost: $4800

WORST MOVING EXPERIENCE AND CUSTOMER SERVICE. TRAUMATIZED. ANY GOOD REVIEWS LIKELY FAKE. YOU WILL REGRET IT. I value my anonymity but also really want to protect others from this company. Sort reviews by "Lowest" and you will clearly see a pattern. We moved from San Francisco to Honolulu in May. They promised the world before they locked down our business and indicated that they would deliver our things by a certain date. Once they had our deposit and furniture, they could have cared less on their delivery date and instead started to refer us to the buried fine print. It took a couple of weeks longer than expected for our furniture to arrive which forced us to spend money on temporary provisions. They had offered a $500 discount, and now, months after delivery, they are trying to invoice us for the discount that they apparently have retroactively decided not to honor and is calling a mistake (even after we provided all documentation). There is no reasoning with the customer service agent [NAME EDIT]. She constantly gaslights us every time we have a conversation with her. THIS IS A PLACE OF BUSINESS?! How are they legally still allowed to operate? So much time and energy wasted over email and over the phone communicating with unreasonable people. Not to mention they accidentally delivered someone else's box spring when they did eventually deliver our furniture. We contacted them more than once and they never came back to pick it up. We had to call the city to remove it off our property. It's clear that City Moving only cares about getting paid and have absolutely no regard for their customers' property or timeline.

Move size: 2 Bedroom Home Service cost: $5608

We moved from Honolulu to San Diego and the move was horrible all around. Picking up our stuff, the movers showed up 5 hours late and could’ve cared less about our belongings. Then we were mislead about when we would receive our things. When we tried to call to check where our stuff was, no one would answer or we would get sketchy answers like, “It’s in the warehouse, you will get it soon.” Finally, our stuff arrived almost 2 months after being picked up. Our belongings were gross, covered in dirt, broken, and we had almost $1,000 in missing items. They claimed to have “found” our missing items and were supposed to ship them to us, but we have yet to receive them. If you value your belongings at all, please don’t use this company.

Move size: 2 Bedroom Home Service cost: $4500

This company is morally bankrupted! Make a lot of nice promises on the phoneuntil they get your deposit. They play the blame game. They are not a moving company they basically book incompetent non English speaking carriers where you would have to pay the initial fee and pay the carriers once they pick up and when they Deliver. They were 6 hours late for my pickup and no call from company or driver. Promised too deliver 2 days later, no call and no show. No updates. One driver with delivery of major appliances and my brother had too be called from work to assist with downloading for my 77 year old mother who waited for 2 weeks on needed appliances. I paid 2k from TN to SC for expedited service and this has been a nightmare. This man downloaded the three appliances, did not unwrap or hookup appliances as per contract. I called them all morning, phone rings for ten minutes and I called 3 times. This is customer service on Friday morning. I am disputing a portion of charges or taking to court. They won’t entertain a partial refund. That is when they get defensive and play blame games. DON’T BOOK THESE SCAMMERS!!!

Move size: Partial Move Service cost: $2200