City Moving

DO NOT USE City Moving. I have moved domestically, and internationally multiple times, and this is the worst company I have encountered. You will end us spending so much more money$$ with them.
1. Pick-Up was scheduled between 9a.m. to 1p.m., but the movers did not show up till 7p.m. My building charged me $300 for moving during permitted hours.
2. It took 2 months from the first available delivery date to deliver
3. They held my stuff hostage until I agree to pay them extra shuttle fee that was not in the contract. Otherwise, they will put my stuff in storage and I will have to pay for storage fee, too.
4. Customer service are robotic and poor attitude. Everyone including the manager argues with customers with poor attitudes.
5. Delivery window is vague, and the driver will just call and say he is there tomorrow morning.. how do I take time off work for this?

In summary, I did not received my items for three month from Hawaii to the East Coast, and encountered an addition $1000 fees directly and indirectly from City Moving. I don't even want to know what kind of loss and damage I have in total.. Go with a nation wide reputable company instead.

Move size: 1 Bedroom Home Service cost: $3500

Lied to me repeatedly about how my goods were charged and promised I would not have to pay one more cent to get my things. Kept increasing the piece before they would give us our stuff. Jose the manager lied to me numerous times and put in writing that I wouldn’t have to pay anymore. Then would not release my items to me until I paid another 1200 items with not guaranteed date of delivery. Dropped my stuff off to another company they never told me about, said I changed my destination which I did not and proved in Writing. Then I had to pay the company they dropped my stuff off to another $1800 to get it to my location and then another $400 to get it to my house. So much for “Door to door guarantee.” WORST CUSTOMER SERVICE EVER. LIARS. I have moved several times before and never had issues like this.

Move size: 3 Bedroom Home Service cost: $12000

It’s hard to find a good and affordable mover these days. My neighbor recommended City as he had used them before a couple years ago. I sold my house and was moving to a smaller condo in Palm
Springs and have City a call.

The process was quite simple and I am happy with the job they did. They really went over and above what I expected.

I needed to have the things I sell or give away wrapped and moved carefully to my new home.

There were no issues along the way.
Recommend.

Move size: 4 Bedroom Home Service cost: $11000

City moving only set one old man to complete a full-service move at my home in Florida. He dropped an antique cedar chest because he was too good to use a ramp. He did not wrap the furniture, including my mattress which was shoved in the back of a dirty moving truck. He asked my 65-year-old mother to help move items.. 65-years old, full- service move..

When all of the above and more was brought to the companies attention, they dropped off the face of the earth. They could never tell us where our items were and the condition.

Finally 2 months later after hours and hours of wasted time and money, a van shows up where the drivers forgot to lock the back of the truck, luckily nothing fell out. My paddleboard was attached to the outside of the truck though its bag was not rated for external carry, and there were mat knife holes in a brand new bag.

Unprofessional, nonexistent communication, and a rip-off. I have pictures and evidence if anyone wants more information. you're better off selling your items before letting them touch them.

Move size: 1 Bedroom Home Service cost: $3700

City Moving, while nice, were overall not good at their job of moving our stuff from A to B.

Overview: Movers were fine, nice and fast but had minor damage on a few things. Customer service was an absolute mess. They failed to change vital information despite repeated attempts do so including not updating half our estimate and trying to charge us $2,300 more because of it, and almost sending our things to the wrong address (that was misspelled to begin with). Overall, I'd choose someone else. Further details below.

The deets:

The movers were on time, nice, and professional. They also slightly damaged our most-prized piece of furniture among other things. It happens but that side gets a 3/5 - they're cheaper and we can repair most all the damage.

Customer service was horrid. They were kind, but unfortunately ineffective. We had to change our destination for the move, and had to inform City Moving five times because, despite telling them on the phone, in print, and through their official forms, they never changed the address until the day before because I asked them about it. If I hadn't, there's a great chance our things would have gone to the wrong place.

The estimate process was another headache. When calling for an initial estimate, the rep said all that was needed was a rough estimate and the large pieces of furniture - *this is false* - be very thorough as every sq. ft. not in that estimate will be 2x as much day of. This would have been fine, except I had tried to update our estimate when we found out we had more to pack. They never updated the estimate and I only avoided paying an extra $2,300 because I had in writing that I had been trying to update it - so *get everything in writing*. This, paired with them downplaying the importance of the estimate initially, comes off as a bit shady. If I were being ungenerous, I'd suspect that they were trying to trap us into paying a higher price by getting us to leave things off the estimate. Though, I am sure it was just one of the many errors on their end.

They also showed up a month after our initial pickup. This was the limit of their allowable time. Not a big deal, just something to be aware of. If you need your stuff fast, choose someone else.

Heck, overall, I'd choose someone else.

Move size: 3 Bedroom Home Service cost: $4500

City came through for me and my family during a fairly last minute move last week. We had an entire household and two vehicles to move as my husband got a job transfer to Honolulu. One issue we had was initially two fewer movers arrived at our property on the day of packing and moving but that was quickly rectified when I contacted the Parke they manager. She sent out two additional movers to assist right away. The cost was fair and we would recommend their services.

Move size: 3 Bedroom Home Service cost: $11500