City Moving

This company is morally bankrupted! Make a lot of nice promises on the phoneuntil they get your deposit. They play the blame game. They are not a moving company they basically book incompetent non English speaking carriers where you would have to pay the initial fee and pay the carriers once they pick up and when they Deliver. They were 6 hours late for my pickup and no call from company or driver. Promised too deliver 2 days later, no call and no show. No updates. One driver with delivery of major appliances and my brother had too be called from work to assist with downloading for my 77 year old mother who waited for 2 weeks on needed appliances. I paid 2k from TN to SC for expedited service and this has been a nightmare. This man downloaded the three appliances, did not unwrap or hookup appliances as per contract. I called them all morning, phone rings for ten minutes and I called 3 times. This is customer service on Friday morning. I am disputing a portion of charges or taking to court. They won’t entertain a partial refund. That is when they get defensive and play blame games. DON’T BOOK THESE SCAMMERS!!!

Move size: Partial Move Service cost: $2200

From the first interaction to the last, Miguel and Andrea of City Moving were excellent. They stayed in touch and kept us informed on the status of the move. The pickup from our AZ home on 3/14/2022 was on-time, professional, and fast. The delivery to our Kaneohe condo on 4/11/2022 was amazingly fast, and the guys were strong, friendly, and courteous. I have an extremely heavy industrial sewing machine, and they were able to get it down a tight staircase and into a 2nd bedroom without any damage to them or the machine. Extremely pleased. We will definitely use City Moving for any future moves!

Move size: Partial Move Service cost: $10391

City Moving moved our household goods from Lahaina HI to Wickenburg AZ. From Mike in Sales to Richard in Customer Service to Joe who delivered our boxes, all had great attention to detail, were very helpful, and were accommodating. For example, Joe knew that we were under a tight timeframe to get our stuff unloaded and he really hustled to get the unloading done quickly. We’ve moved several times in the past with other movers and City Moving gave us the best overall experience by far.

Move size: Partial Move Service cost: $3500

We just made a huge move from the Big Island of Hawaii to Oregon. The City Moving crew were respectful and care our household goods when it was loaded from Hawaii and very efficient. When it arrived in Oregon, the drivers were also organized and unloaded our goods into a storage unit.

We think the cost was reasonable and competitive as well.

We shipped about 200 cu ft of goods for a cost of $3,700 which seemed fair and would recommend City Moving for a move from Hawaii to the US mainland.

Move size: Partial Move Service cost: $3842

We had a great experience using City Moving from CA to HI! The moving truck showed up at our mountain home in CA and it was a welcome sight! Within a few short hours, all of our boxes were packed and loaded and off they went. Our shipment arrived about a month later but we were not in a rush. The box truck pulled up to our driveway but could not make it up the steep driveway so the two young men parked the truck at the base of the drive and hand carted all of our shipment up the hill into our house. Thank you Ryan, for starting the process. Thank you, Ed, our personal shipping consultant who kept in touch with us and kept us abreast of the date of arrival of our shipment. We are so appreciative of the fine service that we received from your company: City Moving, we highly recommend you!

Move size: 3 Bedroom Home Service cost: $5200

We just moved from California to Hawaii and had City Moving ship our cars and personal belongings.

From start to finish the service was excellent! The prices quoted were competitive and within our budget. Ryan, Danny and Mike were attentive to all our needs, keeping us informed all along the way. The instructions given were easy to follow and the whole process proceeded smoothly. Our shipment arrived intact and on time to our door. Our Autos arrived within the timeframe quoted. I would highly recommend City Moving for their professional and efficient service.

Move size: 3 Bedroom Home Service cost: $5600

Great customer service. Polite and courteous throughout the process. I moved from Honolulu to Scottsdale. Bidding was straight forward and changes proactively addressed for a very efficient loading in Honolulu. Unloading in Scottsdale was same. Very well handled. No damage to speak of from start to finish. Communication was frequent and consistent every step of the way. Teddy, Ryan, Kona, and all the team members were engaged, made me feel importance as a customer, and made the relocation move one without concern.

Move size: 2 Bedroom Home Service cost: $5000

I had a very easy move using City Moving. We moved from Eastern Oregon to the big island Hawaii. I checked into two other moving companies before getting a quote from City Moving. I'm glad I called them. The experience I had with the first person I called with them was very friendly, thorough in explaining how the whole move would work. We seemed annoyed at first when we were asked to give exact measurements on certain large items instead of just guessing but he explained that it would give us a more accurate quote. That way we wouldn't have any surprises later as to an updated extra expense with the actual items. They checked back with us a few weeks before the actual pick up date & welcomed us to call at any time if we had questions, which we did & got friendly help with our questions.

We originally were going to have them box many items up for us but decided on doing most of it ourselves using sturdy 27 gal totes with zip ties to secure them.

My husband was amazed how fast, friendly and accurate they were to itemize our totes as they packed them into the trucks. We had extra big & awkward sized items that they had to pack, bundle & secure since hubby was moving his woodworking stuff, machinery & many toolboxes!

I had a full set of china, service for 12 that I had packed away 30 yrs earlier in a double box with only Styrofoam peanuts & newspaper. I had moved from Canada 30yrs earlier & didn't know at that time that I wouldn't be unpacking my china for 30yrs. I didn't dare open it before the move, fearing the worst that many were broken from my flimsy packing back then. So I just put that whole box of china inside a newer box & took the risk.

When we got our stuff in Hawaiʻi, I noticed one of the guys had loaded that box on the bottom of the handcart with 2 totes on top of it. I only knew what was inside that box because I had marked it with an X for my own reference & wrote "kitchen" on it. The next day after the movers had brought our stuff to our new home, I decided to open my china box. I couldn't believe that every single piece of that large set with extra serving pieces was in perfect condition, even with my flimsy packing of years ago!

These guys had no idea what was in that cardboard box other than "kitchen" written on it. So I know that each time the movers handled that box, they had to have been very careful, not even knowing it was fragile. I was impressed. There were 3 men who unloaded or stuff into our new place in Hawaiʻi. They had truck troubles that day so the company used a rental truck that was smaller so they had to make 2 trips from Kona to our place. This made for a long day for the 3 guys. They had an exhausting time with my hubby's heavy stuff & packing +30 totes of mine upstairs to my sewing room. No one complained & they were very friendly. We were impressed!

I was already here in Hawaiʻi when they picked up our stuff in Oregon but my hubby told me that they used 6 men there & we only had 3 men unloading all that same stuff here, so these guys got a workout. I never heard any grumbling but saw they were tired when they left. The follow up from the company a few days after the move, was nice to hear from them. I was able to tell them what I liked about the great employees they hire.

Our stuff was picked up 9/24/22 & delivered to our destination 11/14/22. It was about 51 days. We were told they would try to get it to us the earliest as 30-45 days but possibly up to 60 with extenuating circumstances. They wanted to bring it on 11/10/22 but I had a cat recovering from a major surgery from 2 days before that date & didn't want her to get spooked while feeling bad so that's why they came on the 14th. I don't know what else to say, other than I'm very satisfied with our move with City Moving. They took a lot of the stress out of this move and I recommend them!

Move size: 4 Bedroom Home Service cost: $29445

I have moved with City Moving about 4 different times. Every time I have had a great experience and the movers, drivers have always been very polite and helpful.

The sales person and coordinator, Mike and Miguel have been on on top of my moves. Always alerting you what needs to be done, prior and post move.

They always called after the deliveries to make sure the move was on time etc.

Yes, will use them again.

Sylvia Bishop

Move size: 1 Bedroom Home Service cost: $2900

I'm very happy with the service I received from City Moving. When I was first researching companies and reached out, they didn't pressure me to commit to going with them. Once I decided, they were responsive to any questions I had and on moving day, they arrived on time, worked their butts off to get everything packed and loaded. At the destination, my household goods were unloaded efficiently. I also went with them to ship my car and that also went smoothly and they called me right away when my car arrived a few days early.

Move size: 3 Bedroom Home Service cost: $12500

Packers were excellent - Isaac and Rene; I knew I didn’t have a full container, so knew shipping would be delayed - James called frequently with update, which was much appreciated. Mike, Ryan, and Miguel all friendly, understanding and professional.

Delivery was discouraging - had damage to my bed, trash can totally demolished, and 2 containers damaged beyond repair or use.

Delivery persons did not introduce themselves.

Of course, there is no way to know when damage occurred, so cannot justify putting in a claim.

Overall, I will give 4 stars out of 5. Thank you.

Move size: 1 Bedroom Home Service cost: $5440

My elderly parents are moving from the big island of hawaii to los angeles and hired City Moving ( 6319 Colfax Avenue. Los Angeles, CA 91606) for the move. From the get go, the communication with them are spotty. they gave my parents too early of a shipping date, claiming that they need at least 2 months to ship their belongings. sure enough, their belongings only took a month to ship to the mainland and now they've charged my parents (who are retired on a fix income) "storage fee" for another month or per their customer service "they can move it themselves", literally holding their belongings hostage. Fast forward to their moving date (august 1st) they called city moving to confirm that they can deliver their belongings as agreed upon (something they've been communicating with them for the past three months, they have the email thread to prove this) and a person from their customer service and logistic (Jose:323-908-2132 ext.8177) said that they now have to wait two more days to get their belongings delivered, "maybe two days or more", as they just got two crates on the port that they have to unload, how does this concern my parents? who have now,not only paid extra in storage with money they didn't have, with the promise of at least getting their belongings on time? my mother, even pleaded with this guy to get their belongings at least thursday (aug.2) as she has chronic pain and need medical equipment that's on the cargo, but all she got was a "well, we never guaranteed that we can deliver on time" Now my parents are forced to sleep on the floor with no mattress, my mother has rheumatoid arthritis, in so much pain all the time and my father has a recurrent back pain. they did not ask for this, it sounds to me like City Moving got their money and now they don't care to deliver. My parents were literally at their mercy.

Move size: 3 Bedroom Home Service cost: $10000