Christian Brothers Moving and Storage

I have never left a review like this, but felt compelled to do so in this instance given the lack of competence of Christian Brother’s Moving and Storage. The company packed and moved my house and given my experience, I would STRONGLY urge you to find another of the many movers in Denver. In their haste, the packing team failed to pack two entire bathrooms and two closets, which I made them aware of the day of the move. They nearly left without packing these rooms and it required multiple requests for them to get the remaining items. Unfortunately, because my kitchen was completely full of boxes, I didn’t realize they also failed to pack everything in my island, as well as all my china. I didn’t realize this until they had come and gone and it required me to spend three hours and make two trips to and from the house at midnight that night, barely beating our deadline to get out of the house. The movers also broke a chandelier while moving a mattress. With plenty of clearance, this was simply them not paying attention. I was told by the company that glass is not covered under their policy. After pressing them, they finally gave me the number of their 3rd party insurance vendor. I have currently sent them multiple emails and left multiple messages, but have not heard back from them. Next, the movers failed to plug in my garage refrigerator/freezer. Two days after the move, we realized this as thawed meat was running down the sides. Needless to say, we had to throw out a couple hundred dollars of ruined product. Lastly, I was charged for 11.5 hours for the move. The movers showed up at my house at 8:45 and were gone from the new house at 4:45. They claimed they started the day at 7 to get the truck ready. My house in 25 minutes from their office so apparently it takes over an hour for six guys to throw a few blankets on the truck and 2 hours to make the 25 minute drive back to the office at the end of the day. Realizing a clear padding of hours and in an acknowledgment of their grievous mistake, the company credited me with one hour, though this still leaves two hours unaccounted for.

The movers worked hard, at least while I was there, but neither the packers nor the movers took their time to make sure things were done right and complete. My biggest complaint is the office staff. While trying to rectify the situation, I was talked to in a condescending manner. I was basically called a liar when I told the office staff their packers had failed to pack my island and china. I was eventually provided a solution that was completely unacceptable and then was hung up on when I pushed back on their proposal. I spent over $5,000 on the move and expected far superior service. As noted, I would strongly advise against using Christian Brother’s. From misspellings (both my wife’s name and our street address were spelled incorrectly, a precursor of the company’s shoddy work) and bad math that I had to correct on their original quote, to multiple concerns with the actual pack and move, and terrible customer services from both the company and its insurance provider after the fact, I am sure you will be able to find plenty of other movers that operate with far more integrity and provide far superior performance. I should have heeded the warnings of all the other negative reviews out there on this company, hopefully you will learn from my mistake.

Service cost: $5000

Before contracting with Christian Brothers Moving I would check with other moving businesses for  price and customer service. Just contracted with them for storage and already a substantial price increase and received no notification of increase. Read your contract before you do any business with this company. First I had to call the company when I notice a price increase. Before that time I always would receive an e-mail or written letter when I first contracted with them. I never received any communication that the company was looking to increase storgae price and give me the option to make other arrangements. After doing some research there are other moving companies that are more reasonable and do business the right way.

Service cost: $1650

Move day started with the movers hitting up my wife for tips. Credit where credit is due they worked very hard and efficiently. They did damage the walls and a door in the home we we're moving out of. My wife suggested we tip them so I bought the team breakfast and gave each mover $20. Behind my back one of the movers went to my wife and said the $20 was an insult. He failed to confront me. Upon delivery to the new home lamps broken, vases broken, disassembled furniture not assembled (as was promised), and they broke our treadmill. They actually had the nerve to hit my wife up for tips again..
If you want to make an already stressful activity worse, hire these morons!

Move size: 3 Bedroom Home Service cost: $5000

Not a very “Christian” way of dealing with customers. AVOID!
They over-billed us more than $900 in falsified services. After a very painful, five-week process, I finally agreed to a $777 refund. I had to put a $1,000 dispute with my credit card company. This might have helped my negotiation. I have subsequently filed a complaint with the Colorado Public Utilities Commission (PUC).

Christian Brothers Moving and Storage eventually acknowledged that they over-billed us but has deliberately failed to follow through on the requested refund. They are apparently dragging this process out to avoid or delay repayment. According to our contract, we must go through arbitration if they failed to respond.
Sabrina was my main contact, post move, regarding the poor service and fraudulent billing practices. The painful process of getting Christian Brothers Moving & Storage to refund the over-billing was further exacerbated, by Sabrina’s dragging this out by failing to respond and failing to provide complete information to reconcile. She would frequently take a week to reply to an email and she never returned a phone call.

Problem details:
1. Damage to basement door in new house. I pointed this out to Mariano, the supervisor. One of his workers suggested taking to door off the hinges earlier in the day but Mariano decided it was not necessary.
2. The movers disassembled a recliner couch from the upstairs Bonus room, in the old house, to make it easier to carry. They reassembled half of the recliner couch in the new home and left the other half and the bolts on the floor next to it.
3. The movers took the feet off a club chair to make it easier to carry. They brought the chair into the basement, as directed, but they did not reassemble. They left one of the feet in the garage. We have been unable to locate the second foot.
4. A file cabinet was damaged / dented in the move and DR hutch ws damaged
5. So far, we have found over forty boxes that were delivered to the wrong rooms. Most of these were placed in the basement storage area of the new house when they were clearly marked for upstairs rooms. This meant that we must now carry them up two flights of stairs. NOT HAPPY!
6. At times, your team was laid-back, unmotivated, and unenthusiastic. There were frequent and extended breaks during each of the three truck changes. I had to look around to see that no one was working on multiple occasions.
7. I was very disappointed when Mariano reviewed the final bill with me that showed 14 hours of labor on a 10-hour estimate. At the beginning of the move the supervisor pointed out that we were exceptionally well prepared for the move with virtually everything boxed, guest bedroom bed disassembled, wall unit disassembled, and all boxed clearly labelled. Why was your estimator off by more than 40%? (Well, he wasn’t because they over-charged us by 3 ½ hours)
8. Mariano (working supervisor) expressed his annoyance with the $120 cash tip that I gave him and his team during the final bill signing. He stated that this was way too little, and I could add more to the bill, by credit card, if I did not have any more cash. I chose to stay with $120. We also provided your team a $150 Chick-fil-A lunch, at our expense. They thanked us for lunch.

Time/Hours Reconciliation: 3 ½ hours overcharged out of the 14 hours billed on a 10-hour quote. So, after the refund, I paid for 11 hours on a 10-hour quote.

On a positive note: Their furniture repair guy was great. He fixed a ding on our dining room hutch and fixed the hole in the door.

Move size: 4+ Bedroom Home Service cost: $4300

I had to reschedule a local move several times with Christian Brothers and they were always friendly, professional and accommodating. When I finally was able to nail down a move date the movers showed up right on time and worked extremely hard and efficiently. I could not have asked for better movers. They placed all my furniture in the new location and everything was handled professionally. The work crew did such an outstanding job!! I highly recommend Christian Brothers.

Move size: 3 Bedroom Home Service cost: $1500

We recently used Christian Brothers Moving and Storage for our move from Colorado to Kansas. The employees in the office were very helpful getting us started. The packers/movers (AJ, Steve and Joey) were great. AJ, the lead, communicated clearly what to expect and the expected timeline. They worked fast and efficiently, and were so courteous. The move went faster than we expected and the guys performed above and beyond our expectations. We will definitely recommend this company when the opportunity arises!

Move size: Partial Move Service cost: $5000

From the start, Christian Brothers Moving was great to work with! My first call was with Sabrina. She answered all my questions and got me a quote within an hour. We setup the move for March 26th and were going to store our belonging in their warehouse. With the crazy hot real estate market in Denver, plans changed 4 days before the move. We found a house and were able to move in very quickly. I called Christian Brothers and asked if they could take our belongings to a house vs their warehouse. I also asked if they could move some stuff out of a storage locker as well. They said they could accommodate both requests. There was a small change in the quote, due to the extra stop at the storage locker. The day before the move, Christian Brothers contacted me to verify all the info, time, and addresses.

The morning of the move, AJ called me and said they were heading our way. He also asked if we needed any last-minute boxes or other items. Once they arrived, AJ introduced the team (Joey, Jeremiah, and Alex), explained that they were employees of Christian Brothers (not day workers), went over the paperwork, clearly stated what they could and couldn’t move (propane tanks, chemicals, firearms\ammo), then asked for a tour of the house. In each room, the team asked questions about items moving\staying. We were told to take it easy and not help. They were here to do the move for us. Then they got to work. They protected the big items and shrink-wrapped items not in boxes. Within a few hours, the house was packed. They went to the storage locker and cleaned that out as well. When they got to the new house, AJ asked if someone would sit next to the front door and direct where boxes went. They set up our beds, table, desk, and hutch as well. At the end of the day the team had worked 9.5 hour and the quote was for 10 hours. AJ added everything up and the total bill was lowered to 9.5 hours of work. This was the easiest move I had ever done! Next time my family moves, we will call Christian Brothers moving and recommend them to anyone needing to move.

Move size: 3 Bedroom Home Service cost: $2100

Maria at the moving company mislead me when I tried to obtain a certain day for my move. She assured me that after taking my information and giving me a quote that an assessment would be made by a department and she would get back to me by email to state all was approved. I never received an email. When I called the next day, I found out the slot was given to someone else. I was furious with their poor customer service. I spoke with the manager Sabrina who was understanding, but could do nothing about it. I asked her to reprimand the employee so this does not happen to someone else. I do not recommend anyone using this company.

Move size: 2 Bedroom Home Service cost: $169