Christian Brothers Moving and Storage

Christian brothers actual working movers were very courteous except for a person named Chief.  He asked me if I wanted to protect my floors and I said "yes".  However, they damages my wood floors and refused to fix it.  They also damaged my furniture and refused to fix it and their owner called my home phone to harass me not to contact the company regarding fixing my floors and furniture.  I contacted and filed a complaint with BBB.  Christian Brothers is very dishonest and will not hold up to their accountability to fix my floors that they damaged, my dry wall, my staircase, and my furniture.  My house is brand new construction and they have caused damages to my house and furniture and will not hold accountability for it.  I would highly recommend that you review all comments and background on Chritian Movers before using them.

Service cost: $2000

DO NOT ever use Christian Brothers Moving and Storage. Everything that could go wrong with a move went wrong with this company. For starters, I moved 3 blocks, less than 1/2 of a mile, and yet it took 2 days for the truck to deliver my possessions. The 2 movers stopped for lunch between the two locations and for some unknown reason decided to check the load. Yes - just 2 blocks from the original destination they decided to open the truck in a Safeway lot. When lowering the lift, the hydraulic broke and the lift fell to the ground so the truck was essentially stuck. There are only 2 reasons the movers would check the load after 2 blocks - either they heard something fall or they were planning on taking something. So, they had to move the furniture to a new truck and deliver my items the next day. No apologies from the company. Once the items came off the new truck the next day, nearly every piece of furniture was damaged. The mattresses were not covered as they promised, resulting in the delivery of dirty and torn corners on every mattress. Boxes were damaged with holes, plastic containers were scratched. Furniture was scratched and/or broken. Kitchen goods were shattered. They clearly did not load the truck in a professional manner.
Further, I had received a coupon for $500 off boxes after I booked the appointment. Despite this, and having an email to prove it, the movers continued to try and charge me for each box and told me there was no way I would get $500 off as that would be enough boxes to move an entire neighborhood. They eventually gave up after reading the email and discussing with management. This is the type of attitude I dealt with all day both days. A 3rd mover showed up the morning of the second day who gave me even more attitude when I requested that he not walk on the new carpet with his shoes. He left immediately and took off running through the neighborhood which was quite strange. I have no clue where he ran off to without a car. As I had to monitor what was going on inside my new place, I had friends and family come over to watch the truck outside to ensure he did not come back to steal anything.
I discussed the many issues with the office manager, Sabrina, the following Monday and she offered me a lousy 2 hours off the move. Again, no apologies. Not wanting to deal with the headache of litigation, I suggested 4 hours despite the fact that this did not come anywhere near the additional cost I incurred from the delayed delivery and negligence of the movers. I never heard back regarding this generous settlement which means I now have to pursue with litigation.
Lastly, I was never given a claim form for all the damage after requesting on numerous occasions. All claims must be submitted within 10 days and they likely were hoping I would fail to submit within the proper time frame without the form. I could go on, but I'm sure the point is made by now. This is the absolute WORST moving company I have ever dealt with and I highly recommend avoiding them at ALL COSTS.

Service cost: $1400

DON'T TRUST YOUR BELONGINGS OR WASTE YOUR MONEY.

I hired CB Moving to move my home into a storage unit while I was displaced for about a year and having my new home constructed. There's a list of issues.
1. The day of the move NO ONE SHOWED UP. I called in a panic, it was a Saturday, and the possession date on my home that I was selling was Monday. This got resolved and a team was sent out for Sunday. It was some miscommunication on both sides myself included.

2. Sunday, I was told to expect my movers by 8:00..they weren't there at 8, they weren't there at 9..I called in a panic, obviously given the experience the day before. They showed up at 9:30. (BTW they charged me at the end of the day since 8:00 am citing drive and prep time even though my move out location was no more than a 10 min drive from their location).

3. During the move at my property and the loading the the truck, two of the three guys started fighting at each other, swearing and and getting heated. In front of my then 3 and 5 year old daughters.

4. During the transfer of the move the movers all stopped for lunch. Fine..eat, take a break, but they tried to charge me this time as well. At $190 an hour, I am not paying for that..that pay rate falls to the company in ANY move.

5. During the move into the storage unit and emptying the truck, I caught their guys doing a "lookout" while loading my items into storage. I originally left while they were putting my belongings because I don't believe I should have to look over their shoulder. When I returned through a different entrance into the facility, 2 of the men were sitting in the truck, while the third was standing at the end of the aisle peaking his head around looking for my truck to return. Once they saw me, he came running back to warn them.

6. THIS IS THE WORST PART. My items were moved to storage as many people do when they relocate, or are in transition. As I stated I was having a home built. I recently just emptied my storage, not using CB understandibly because of items 1-5 with my move out process. The movers I used pointed out things as they were pulling them out of my storage before moving them, to show the damage to verify they hadn't done it. Custom furniture ruined, cracked door on my washer, ruined dressers, this list goes on and on.

Of course these items being damaged weren't caught until recently. They've been sitting in storage untouched the last year. When I contacted the company the only thing they said was, "You have 10 days in your contract to file a claim" and basically had zero intention of looking into it, or doing anything about it or trying to even talk about it. Their answer was simply "You Signed a Contract, and the Contract said 10 days"

So, therefore my options are to file a claim in civil court for these items. Something I fully intend to do. But be warned all. THE DO NOT UPHOLD ANY CHRISTIAN VALUES THAT THEY CLAIM BASED ON THEIR NAME.

If you value your belongings DO NOT USE THIS COMPANY.

Move size: 4+ Bedroom Home Service cost: $1000

We had a positive experience with our movers and our move was not an easy or simple one. Cisco, David G, Justin S, Daniel C were fun and easy to work with. They did lose the screws to the treadmill, but partially our fault too since we don't remember where the mover told us he was taping them. Hopefully, they will appear as we unpack! The guys worked their butts off and we will use them again and ask for the same guys. They even responded with "see you next year"! :).

Move size: 4 Bedroom Home Service cost: $5600