Christian Brothers Moving and Storage

DO NOT USE THIS COMPANY. We had our goods stored with Christian Brothers for over a year, May 2011 to June 2012, while our new home was constructed.  I was fine with the situation for the first several months.  I was fine until I went into their climate controlled vault to get something out of the storage.  That was when I found that our belongings where separated from others by a couple strips of packing tape.  A couple strips of packing tape, for heaven's sake!  I remember thinking inwardly that that was a true recipe for loss or theft. Now,, Come June 2012 and finally our new home is complete.  I was so excited to call and schedule the delivery of my goods.  The delivery arrived later than I anticipated and we all were anxious to get the truck unloaded and our stuff into the house or the garage.  The truck left and all seemed fine.  Then we started up truly look at our goods and to unpack the boxes.  We found that the arms of the sofa were crushed by weight that had rested on the arms for those many months.  We found abrasions on several pieces.  And worst of all, at least one box is MISSING!!  That box contained our part of our wedding china and other special dishes and plates.  These were gifts from people, most of whom are long gone, as we have been married for 39 years. When talking to Christian Brothers I was told that we could file a claim and receive $0.60/pound for our loss.  That would equate to less than the cost of one of the lost plates.  I share some of the responsibility for our loss, in that I did not purchase the extra insurance.  However, there was a severe break-down in communications.  Christian Brothers in no way indicated that my "Renter's Insurance" would only cover theft and not loss.  Even in the event that I filed a claim, after filing a police report, my deductible would be more than the loss. I am going to file a police report for theft.  My wedding china went into their vault in May 2011 and was not found in June 2012.  My only conclusion is that the box/boxes were lost, theft due to lack of protection, or actually stolen.  Either way, I do not have my wedding china. You ask, would I recommend Christian Brothers?  Not on a bet!  Not a single person from Christian Brothers has called, or visited us, to express regret or to say that they were sorry for our loss.  Their attitude has been, "TO BAD, SO SAD!  GET OVER IT AND GET ON WITH YOUR LIFE!" LOOK FOR ANOTHER COMPANY, THERE ARE A LOT OF OTHER COMPANIES IN THE MARKET PLACE. Jack Plummer                .

Service cost: $1018

Christian Brothers Moving & Storage did an excellent job moving us from Spring, TX to The Woodlands, TX.  It wasn't a far move but everything was handled very professionally and the movers were very careful with our belongings.  They are contract employees but we found them to be very good and they were prompt in getting to our house early and getting us moved all in one day.  We found all items in good shape and nothing broken.  Also, they were very conscientious when unloading at our new home.  There was not one scratch or bump on any of our walls and we were expecting to do quite a bit of touch up work after the move, but none was necessary.
Thanks to Tyrone, Johnny and Jose.

Service cost: $1632

I don't normally share my reviews, but this was the best moving experience I've ever had.  The overall process was great.  It was great to have Shawn involved in the entire process.  The hit their estimated hours exactly.  I enjoyed having nice people in our home.  Shawn and Justin were very careful packers, nothing was broken during the move, not even a scratch.  Shawn, Justin and Benny were very efficient loaders and just nice people to have in the house during the loading process.  And then Shawn and Thomas did a wonderful job on the move and unloading.  I've done five or six interstate moves and this was the best for sure.  As I mentioned nothing broke and I havent' even found any scratches to mention.  I'd recommend Christian Brothers and this crew in particular, to anyone looking to move!  Thanks for the wonderful experience.  - Ryan .

Service cost: $5340

Overcharge by 40% and refused to respond to concerns about tickets signed on moving and delivery days.

Significant damage to goods. Used only 16 moving pads for two large trucks. movers said there should be 80 pads per truck.

They offered 2 hours of in home repair then withdrew it because I complained to the Better Business Bureau.

They had their attorney contact me for pictures and information. Six weeks later when I called to ask for the response, the attorney told me he had been replaced as their attorney but never officially notified.

When I contacted the insurance company rgistered with the Colorado PUC, the insurance company declared that they were only in an application state.

I wrote directly to the CEO but he refused to respond to me.

A very sad and disappointing move with a company that by the Better Business Bureau recommendation, we had high hopes.

Service cost: $3000

Christian Brothers Moving and Storage recently did a move for us. They did an absolute TERRIBLE job. They were late showing up the day of the move, they damaged furniture, broke pictures in their frames, and broke several dishes. They were stacking boxes that I had marked fragile. They clearly did not care about what they were doing and were very inexperienced. I took pictures of everything that was damaged and when I contacted the manager to talk to him about everything, he was VERY rude and would not listen to what I had to say. I called the main office where the owner of the company is located and once again dealt with VERY rude people who would not listen to what I had to say. I would not recommend these movers to anyone for any reason. They are not responsible for their damages and have horrible customer service.

Service cost: $3000

Rates were competitive to other companies, I chose Christian Brothers because sales person was nice and made extra effort to earn our business. Unfortunately, when things didn't go smooth and we called to express our dissatisfaction he turned and was rude loud and refused to compromise. We called the corporate office and received the same attitude. Each individual we spoke to, locally and at Corporate, claimed to be the highest level of management and we would not change their decision. it is what it is was their response.
The packing was rushed, furniture was not covered, had scratches, walls were scratched and dented and floor scratched. The overall attitudes was "it's not that bad".
I understand minor things happen during a move but the no care attitude and being yelled at by Mangers is not good business.

Service cost: $3700

The owner gave us the initial quote & called it firm for our move to Texas. We stored our furniture with them for a year.The price changed when we called about it - doubled. We were willing to pay the extra gas fees but, we felt like hostages & the owner wanted nothing to do with us. The office manager said none of their quotes were binding, even if signed by them and us.
When we received our furniture they used trailers with no suspension. A $4,000 Travertine coffee table was shattered, treadmill cover in pieces, weight machne rods missing along with many, many other broken and missing items. It was truly a terrible experience which went on until 9 at night. We had 2 movers plus one man picked off Craig's list down here who could not read the boxes. Do not use them for anything. Everything we packed ourselves came thru fine.

Service cost: $12

"All 4 guys kicked [EDIT] and worked hard. Got everything moved really quickly and were careful

while moving. I highly recommend these 4 guys if you go with Christian Brothers make sure to

ask for this crew (Thomas, Jesse, Albert and Jason)."

This what exactly what I wrote the day of the move and I stand by that. ALL the movers themselves were hard workers and were very nice. The only issue I had with them was when it came time to billing. It only took them 1.5 hours to unload both trucks at my hosue during the move which is awesome. However, they said that it took them 6 hours to load the trucks that morning saying they started at 7am. I find that a little hard to believe that it took 4 times longer to load the trucks then to unload especially since our storage spot was very close to their loading zone. I also found it weird given they didn't call me until around 9:30am so I was assuming that was when they started loading. When I questioned them about it after the fact they said that they indeed start at 7am. If you use Christian Brothers I would recommend going to their facility the morning of the load just to make sure you know exactly when they start loading.

I didn't find it odd that we had to pay for drive time but I did find it hard that we had to pay for their lunch time. The movers told me they were done loading the truck at noon and it took them 30 minutes to drive to my house so that would mean I paid for an hour lunch.

The overall cost included of $4,200 included moving out of our first house, storing our stuff for 4 months, and then moving it back into our new house.

Overall I would recommend these guys but just make sure you monitor them closely so you do not get charged for hours they do not work. They only broke a few items (ping pong table, desk chair wheel, and 1 vase) which I think is pretty good given we had 2 truck loads full of stuff.

Service cost: $4000

Would not come out and give an estimate prior to the move, did not provide a written tabulation of how many boxes or packing material used,  no inventory sheet of boxes and furniture. We were forced to decrease the move by one day late in the day. Over $2,000.00 in documented furniture damage (some permanent), only 4 pieces of furniture moved were without some damage. To my knowledge used no pads on furniture only wrapped in plastic. Broke stair banister moving furniture into new house, damaged walls and wood floor, did not pack or move all of the belongings at old house, broke glass table top, damaged upholstery on chairs and an antique sofa and numerous friction mars and chips on furniture due to poor protection and how it was packed in the trucks. At 1 AM, end of move, she gave me a written invoice and received payment in full.
Did not pay the damage claim in full, even though estimate and pictures of damage was submitted by a professional furniture repairperson. I discussed this with her, she said the claim I originally filed was a lesser amount. I resent original email documents and pictures.   She then deducted for "extra boxes" a total of almost $400.00 from the damage claim. The first mention of this was when I was  of trying to collect the damage claim.
I was not at the old house during the packing and move. I would have definitely stopped the moved, if I had been there to see how everything went on the truck. They are the worst moving company I have every used or heard of.  Even though they appear to be nice people, they do not possess the ability to move any furniture or belongings of value. They definitely do not know the value of what they are moving based on how the boxes were packed and the furniture prepared. In some cases different items were just placed all together in an open boxes without any packing material.  I have moved many times using all types of companies. I have never experienced as much damage and lack of care or concern, as was demonstrated by this company in this move. Buyer beware.  .

Service cost: $5000