Charter Van Lines Inc.

I was hired for a new teaching job in May and would need to make a state move. I’ve hired a moving company for a shirt move, basically 20 minutes away, but it was needed since I was single at the time. This time I was moving as a single mom and needed the help, especially since I was moving from Georgia to Alabama. This would be my first time moving to another state! I was nervous about having to talk to the movers AND keep my daughter out of the way. I just knew it was going to be a disaster! Little did I know, the day would end up being awesome! The movers got there and easily picked up our things and loaded them up. They were cordial to my daughter and I. So cordial in fact, one even gave my daughter a My Little Pony coloring book to color while I helped to direct them what rooms to go to and which boxes were going in my car vs. the moving trucks. It was SO easy for me and my daughter, it made our move to Alabama a piece of cake. If I have to move again, I’ll definitely be using Charter Van Lines because of the attention to detail and the family oriented workers!

Move size: 3 Bedroom Home Service cost: $1986

I spent weeks online looking for a moving company. As many of you know moving across the state is tough, however Charter Van Lines made the experience so much easier! Firstly the guys came in on time. Secondly, they were were very friendly and helped me disassemble my furniture and safely load it onto the moving truck within thirty minutes. Then the movers packed all my other items safely into the moving truck. When my stuff arrived at the new house I was surprised to find them in excellent condition. Nothing was scratched or broken. Choosing the right movers is a big and tough decision. I have to say that the movers from Charter Van Lines were all very efficient and professional. I am very glad I choose them.

Move size: 3 Bedroom Home Service cost: $5000

We used Charter Van Lines to move our home and business from Florida to Tennessee. Our quote was so easy to request and an answer came back really fast. We were pleasantly surprised to learn that even with a lot to move and do, their price was still really affordable.

On the big day, the movers were prompt, they were thorough, and they were careful with everything they did. They disassembled any furniture that needed it, carefully packed our flat screen TV, hand wrapped my porcelain doll collection, and gave me total confidence everything would arrive in one piece. Everything during the pack up went off without a hitch.

When they arrived at our new home, just as carefully as it went in the truck, it came out. They reassembled anything that was taken apart, and they even hung our TV for us! I recommend this company to anyone who is looking for a stress free move across state lines, and will definitely be calling them the next time we make a big move.

Move size: 4 Bedroom Home Service cost: $2500

Me and my wife recently moved to California. Spend days searching for the best moving company and I am happy we found Charter Van Lines. They were on time and careful in handling fragile things. They made moving a seamless and stress-free experience. Workers were extremely friendly. I also want to mention the company's website, it is very well made and simple to navigate.

The best part was how cheap the move cost me. I expected it to be more, simply because I don't trust online quotes but it was very accurate and they gave me a great deal for what I needed! They’re a fantastic choice for anyone moving on a tight budget

I will definitely be recommending this company to my friends and relatives if they have a big move! Thank you Charter Van Lines.

Move size: 2 Bedroom Home Service cost: $2650

I recently hired Charter to handle my move from Tennessee to Indiana. I was warned about using a moving broker versus going directly to a moving company. What started on a good foot quickly turned into a nightmare. After completing a visual through estimate of my using pictures of items to be moved the estimate was off by almost 40%!! I can understand being off by 10 maybe even 15% at most but this was a case of poor estimating. Secondly, the moving company MIdWest Movers that were hired did a poor job packing items. Opening boxes I was shocked at how fragile items were "carefully packed" by the movers. Too much to go into detail for this review but I knew this would not be good when boxes clearly marked fragile were being being used to support other boxes and being tossed around during the unloading process. Needless to say I have damaged items and furniture. Again I could go on about this experience but hopefully this testimony will save you from this nightmare of a move that I encountered. After this experience there is no way I would recommend Charter to anyone. I should have listened and hired a moving company and not rely on a moving broker.

Move size: 4+ Bedroom Home Service cost: $9000

Charter Van Lines is a moving broker who contracted another (awful) company for my move out of NYC. I was told one thing on the phone when booking the move, and when the movers showed up the entire opposite was true and they tried to charge me $1k more. Of course I when I emailed Luke, who scheduled my move, to tell him they need to understand how the moving companies they are contracting to ACTUALLY work and bill, I got no response. They'll say anything to get you to sign that contract and then it's all out the window. What a shame. Your deposit goes right to Charter for doing nothing and falling off the face of the earth, and then you pay another moving company on top of that. Just be aware!

Move size: 1 Bedroom Home Service cost: $1800

If you are looking for a moving company that has little to no integrity will say anything to get your business and not do anything they commit to.. you found them. Charter Van Lines is quite possibly the worst service provider I've dealt with in my entire life. They are liars.

I moved from NYC to Nashville. On the first call with the salesman (8 Weeks before my move), he told me there was a partial load coming out of NYC (8 million people so seemed reasonable to assume this possibility) going to the same state I was the week I wanted to leave and he could get me on that truck as a partial load and by doing so it would save me money. He told me a specific day that I would get my pickup and so I proceeded to schedule my entire life around this day. The only caveat was if the truck were to breakdown or act of god then they would then need up to 48hrs to get a replacement pickup. Well, that was all complete BS used to get my money. I was also told that the move would take 3 days unless there was an issue but no more than 5 days. I planned accordingly.

A few days out from my move I became concerned because I hadn't heard from the company confirming my final box count and schedule for the move. I had to reach out to them to get this done and I come to find out there isn't a truck I'm scheduled on as a partial load and in fact, I'm not scheduled on any truck and I won't know till the day before my supposed moving date who would be moving me (surprise it's not Charter its some fly by night subcontractor who is barely in business).

My mover was finally scheduled days after the date I was told I would be moving and come to find out they tell me that the move is going to take at least 7 days and more likely 10 (not 3 like I was sold). They had me hostage. Charter van lines took my money already and I couldn't afford to flush thousands down the toilet and suddenly switch to a more reputable company.

All I wanted was the truth. I didn't get it from charter van lines and I certainly didn't get it from anyone they were affiliated with. The communication was horrible. Whenever I finally got a hold of someone (because they would never call you back) the story just constantly changed. The date always moved and the excuses were endless. Charter themselves will simply ignore you and become unresponsive once the subcontractor is booked. (Not their problem anymore right?)

It took nearly 4 weeks for my belongings to show up(not 3 days as quoted). I had to live in my new house out of a carry on suitcase and on an air mattress with my wife. It cost us over 10,000 in the end in loss of business not having our office equipment to operate our business.

Please avoid Charter Van Lines at all cost. They will lie to you. They can't be trusted. They don't deserve your business or care about you at all.

Move size: 2 Bedroom Home Service cost: $3605

If you are planning your move and are considering using Charter Van Lines, there are a few things you should know.

1. They are ONLY a brokerage company and are not the ones delivering your stuff.

2. They will give you a low quote to get your deposit and when you get your call to confirm your shipment the price will double. We were quoted 2200 for our move which included 35 boxes. We removed the boxes completely and our order still increased by 150 dollars. Why, because they did not record the measurements of the furniture correctly.

3. They assure us that our furniture would be there with in 5 -10 days. However when we called to see when it would be delivered after the 5 days were up, we were informed that they had 35 business days to deliver our stuff.

They say they are a 5 star company but they are not.

Do not use this company. You've been warned.

Move size: Partial Move Service cost: $2500

All these horrible reviews you read about are true! They get you with all kinds of sale pitches of great service and they are only nice on the initial call. I had to cancel services a month after I booked them when I no longer needed it but I got no response after 4 attempts. I finally called them and ended up being verbally harassed by the manager on duty. He kept telling me he was trying to help me but wouldn't give me a refund.So I'm unsure how he was trying to help me. He basically called me difficult, a liar, and a brat because I wasn't getting what I wanted. I ended up filing a claim with my credit card but Charter claims I never requested a cancellation so my refund was denied. They state I have until 5/28 to get full refund but how do I get refund of they don't respond? I guarantee you that they will avoid all calls and requests so that it will pass the deadline to get a full refund. It has been a total nightmare dealing with them. I am still trying to get my refund of almost $2000 since first week of January.

Move size: 4+ Bedroom Home Service cost: $7230

There are no words to say how amazing Charter Van Lines Inc was. Justin and Jose moved me from California to New York, and it went so smoothly. They had my apartment loaded up in less than 3 hours. I was shocked that they worked so quickly and efficiently. Then at the other end, same thing, super quick, professional and really nice guys. I just don't know how they do it so quickly and nothing was damaged in the process, I did have everything quite organized for them, but they had to pack it in the truck. It will be tough to find a company as committed and passionate about their work as Charter Van Lines Inc.

Move size: 3 Bedroom Home Service cost: $2900

Let me tell you, they were so late that we literally moved almost everything we could, ourselves. We even had all the items they needed to move, out in the garage already. Should have been the best move ever.. but a far cry from that. Once they finally called to say they were indeed coming we had to wait even longer. We called them to get a new ETA and they had stopped to get something to eat. Unbelievable! We did not pay for these services, aside from the $50 deposit, which I will be filing a claim with my bank to get back. I have pictures, before and after of everything, luckily, because I had just purchased them.

Move size: 2 Bedroom Home Service cost: $8700

I recently moved a 1-bedroom apartment from NY to FL. This was my first move ever, so I was very nervous. There are a lot of negative reviews or seemingly fake positive ones, so I wanted to post that I had a very positive experience with Charter Van Lines. My move went smoothly and all according to plan. I worked with Shawn K. and Alexia J. who did a great job answering all my questions and delivered on all their promises. The company they hired to perform the move did a great job as well. None of my belongings were damaged, the movers showed up when they said they would on both days, and I did not experience any added fees or charges after the deposit was made. I would highly recommend going through Charter Van Lines if you need to move a small number of items and are on a budget.

Move size: 1 Bedroom Home Service cost: $1800

DO NOT USE THIS COMPANY!! They share a quote with you and later give you 4 times the original price they gave you! I tried to cancel via writing and phobe after reading their reviews within 24 hours. I spoke with my husband, thinking they were Van Lines (a very reputable Company we used for a job relocation), I tried to cancel. They reduced the price and BEGGED us to stay with them and the price will not changed. When they are sued for this bait and switch - they will be out of business. They kept my $400 deposit and lied to my Bank stating I never put anything in writing. That was a LIE. Please, please do not use this company!! It’s not worth it.

Move size: 3 Bedroom Home Service cost: $1167

-They are a BROKERS only.
-They give you a low quote get your deposit $$ & then double price when they call to confirm shipment.
-Your broker is MIA once he/she gets deposit $$ No one can answer your questions and if you do get a hold of someone RUDE & UNPROFESSIONAL (alexa jennings)
-If you plan a weekend move they fail to tell you they are closed on weekends so there is NO ONE to call if a problem occurs and YES there will be MANY PROBLEMS
-They make FALSE PROMISES They promise a specific day for pickup unless extreme emergency, act of God or mechanical breakdown.You schedule your life around this day & they change the day with no reason.
-They give you a quick turn around time (7-10 days) only to find out 1 week later my furniture is still 1500miles away waiting for the truck to be filled.
-Totally blew us off with our car move. No one called No one showed up & where is my deposit??
-They are a less than ONE STAR company.
-DO NOT USE THIS COMPANY!!
*I would move myself instead *.

Move size: Studio Service cost: $2700

My daughter used this company to move from Michigan to Florida, Charter Van Lines in Florida, brokered out the move to Household Hauling, Instead of transporting her furniture to Florida. They put her belongs in a storage facility. and then took from April 28 to June 5 to deliver her furniture, She made multiple multiple inquiries about when she would get the furniture and was given excuses. We contacted the BBB as well as the attorney general in both Michigan and Florida and was told that there were 93 complaints on file. And were encouraged to file a complaint.Be extremely careful to read the contract, before you sign, charter Van lines in Florida told us that we could do nothing because of item number 8 in the contract.

Move size: Studio Service cost: $1300

Did NOT know they were a broker! No one mentioned that while in negotiations for booking them. Fast forward Moving arrived. Once all items were on the truck, the foreman handed me an envelope with some numbers on it and told me that he estimated more stuff than my counted items and increased the price to $7700.00. Original estimate came in at $4900. He then told me that he had to charge me a bulk fee of $395. I had no "Bulk" items as listed on their website. When I questioned it, he told me he would remove the charge if I gave him and his 2 guys $100 tip each..which I did, but was not happy about. I felt like it was a shake down. Receiving the goods, they told us they would be there at 8:30 on a friday..but the truck never arrived cos they sent it to Houston for another load. No call from the company till 9 pm that night stating they were in the area. We had no one available for the delivery at 9 pm as I was still at the old house and my daughter was at work. When I refused delivery because I had no one in Texas to pay them, the supervisor was rude, cursed at me and threatened to charge me $250 a day for storage. I asked to speak to his supervisor. He gave me a bogus phone number to call. When the gentlemen answered he said he wasn't from any moving company and I had the wrong number.Saturday morning my daughter went to the house with her friend at 8:30 am. The truck showed up shortly thereafter. The helper got out of the truck, took payment and handed her a receipt. Shortly thereafter a man arrived in a Ford Explorer who knew the helper and then another kid named Ben who answered an ad from Craigslist for the job arrived shortly thereafter. ( the company stated that ALL movers would be licensed and bonded..this kid clearly was not.) the helper and his friend moved a couple of boxes then told my daughter he was going for water at the store. He jumped in the car with his friend and took off. The driver called in a robbery, three cop cars showed up and took a report. The driver then called Alex the supervisor to tell him what happened and Alex got on the phone with my daughter and told her she paid the wrong guy and told him that they ( my daughter and himself) needed to unload the truck. My daughter, her friend and the kid of Craigslist, whom WE PAID, then unloaded our stuff and put it in the garage. Alex was incredibly rude and the moving company didn't provide any HELP in unloading the truck. My daughter and I have collectively paid this company $7,745.10 to move, unload and reassemble our furniture. That did not happen. Additionally, I have had to lay out an additional amount of $100 to Craigslist Ben and hire local movers to carry the furniture up the stairs at an additional cost of $200. I am out over $8000.00. I attempted to talk to Customer Service, but was told that she's worked with Alex for years and has never had a problem I asked to speak to the manager in charge of customer Service and was given a bogus name of Jon Edwards and a Bogus email address to send him my complaint, photo's and videos. Additionally, items were broken ( all my fine china and stemware and stolen ( TV, Clothes, Hand cart) Do NOT use this company..they assume no culpability for their services and refuse to provide you with anyone in authority to remedy anything.

Move size: 3 Bedroom Home Service cost: $8045

While all my things arrive in tact the experience was horrible. I needed my stuff to arrive on a certain date and at no point did they tell us that it could take up to a week for my stuff to arrive PAST the date we had originally said I needed the stuff to arrive. Customer service representatives were mean and [EDIT] when I called to talk to them which I did several times during the whole process. While it was in the contact that we signed at no point in the process or during the numerous conversations did they mention that in some cases it could take UP TO 20 DAYS for my stuff to arrive due to the distance. I am not faulting them for what is in the contract but I would have been able to plan better if they had just been upfront at the beginning about that the time period I wanted was unreasonable. They left a lot of things unmentioned and then got mean and snippy when I asked about why these things where not mentioned beforehand. I would not use them again and I would suggest you don't either.

Move size: 1 Bedroom Home Service cost: $1400

Charter Van Lines was great! They gave me a reasonable price for 3 movers and their truck. They showed up on time, and got started quickly. The guys made quick work of my furniture, appliances and boxes. They had my townhouse packed in a little under 2 hours. They then drove about 30 mins to our new house and proceeded to unload everything in about an hour. Whole move took a little less than 4 hours. I had invited a couple friends to help move, and they said this was the easiest move ever. They didn't have to do anything but help us pack up all the small stuff I didn't want the movers to worry about. Highly recommend Charter Van Lines! Effortless move! Great and efficient movers!

Move size: 2 Bedroom Home Service cost: $3100

I was quoted a very reasonable rate for my studio move out - but it came in over 4x what was quoted! Then, my items were held hostage because of their "very expensive blankets," so I had no choice but to use them for my move to my new apartment. The rate for that was half what I paid for the move from my studio, which was great and all - but it just confirmed how badly they overcharged me on the initial move.Then, they lost pieces of my furniture and damaged the wall in my new apartment in 2 places, only to have the movers tell me they weren't dealing with it. 2 weeks later, they put the repairs on a third party company who demanded I take off work to get them to repair the wall.

Move size: 3 Bedroom Home Service cost: $7800

This was my first time using movers and I'm so pleased I chose Charter Van Lines! No fuss with renting a truck, mileage, or refueling. Melvin and his team worked hard and got my move done an hour ahead of schedule. I was nervous about damage to my belongings, as anyone is, but after seeing how carefully they handled and moved my belongings, I knew I was in good hands. Thomas responds to messages quickly, was on time, reliable, worked hard, and friendly. Thanks for taking care of me and making my move so much easier!

Move size: 2 Bedroom Home Service cost: $3100