Charter Van Lines Inc.

I moved my whole life across country, Florida to New York, which was one of the most stressful event of my life. Charter Van Lines made is so much easier, and relaxed how whole process. I couldn't believe how easy they made it. And when I had questions or concerns, they answered right away. They answered in such a nice and understanding tone. And when I had problems, it was fixed right away. Everything was moved very carefully, as if it was their own stuff! I didn't have to worry about anything getting destroyed or damaged. I didn't have to worry about anything! They took care of all of it and i'm so grateful!! The best part though was the price, for such a big move and amazing care, i'm surprised it didn't cost more!

Move size: 2 Bedroom Home Service cost: $200

I was visiting my sister in Texas. She mentioned that she needs help moving her piano to her sister in law who lives in New York. My friend from college reccommended that I use Charter Van Lines because she had a good experience. So, I told my sister about my friends experience. We decided that we should give it a try. I called them up. The man who answered the phone provided excellent customer service. I said that my sister and I need a paino moved from her home in Texas to New York. They gave me a affordable quote. I gave them all of the information. On the day of the move. The two men showed up on time. They carefully wrapped the piano and moved it to the truck.They locked it up. We feel so relieved we had a great service!

Move size: 3 Bedroom Home Service cost: $300

I have had nothing but a bad experience with these people. They waited till last minute to tell me furniture had to be wrapped in plastic. The customer service is rude and they don't care about their customers. I was moving from California to Texas and I have been in California for almost a week and my stuff is still in California hasn't even left yet. I'm living in a motel room with my 2 year old daughter waiting on them to bring me my house so I can get out of the motel and the only excuse they gave me for their disrespect and the wait time is well we have 21 business day to deliver ur things. They were set to arrive to pick up my stuff on a certain day and did not show up. Told me I had to wait till next day. After I had made arrangements to turn all my utilities off and had to call them all back and turn everything back on. They have done nothing but make things 20 times harder on me and my baby girl. This moving company is horrible. DONT USE THEM! They don't care. They take ur money and tell u how u feel don't matter and that ur stuff will get delivered when it gets delivered. I will NEVER USE THEM AGAIN EVER! ABSOLUTELY HORRIBLE SERVICE.

Move size: 2 Bedroom Home Service cost: $2300

I had a wonderful experience moving from Virginia to Oregon with the help of Charter Van Lines. They were accommodating and polite, and all of my things were moved without any issues. I was thankful that they could accommodate all of my needs within a relatively short timeframe, and they were able to deliver everything on time. They promptly answered all of my questions and walked me through the moving process. They helped to make my move less stressful by packing and taking inventory of all of my items, and after we arrived at my new home, I was able to make sure that everything arrived unharmed. They were professional and respectful of my different requests, and the cost was an excellent value for the wonderful experience that I had moving with them. Charter Van Lines helped make my move easy and stress-free, and I would recommend their services to anyone!

Move size: Studio Service cost: $1100

I recently moved from California to Oregon. The task of finding a moving company was a bit daunting. I found Charter Van Lines Inc online and gave them a call.

They were easy to schedule with. Since I am getting up there in age, moving for me requires a lot of special help. They reassured me that they could assist me in packing and that my things would be handled with the upmost care. I was nervous about having valuables break or get lost in the shuffle.

I was so happy and relieved to arrive in Oregon without any lost or broken items. The movers themselves were very pleasant and professional. They quickly helped assemble my bed and china cabinet something I definitely could not do myself.

Many thanks!!

Move size: 2 Bedroom Home Service cost: $3200

My family of three (plus three pets!) recently moved from Virginia to Florida. We were overwhelmed thinking about the process, but Charter Van Lines put our minds at ease! Everyone we interacted with was polite and friendly. It was obvious that they take pride in what they do. They treated my family’s possessions as if they were their own—with care! They even installed our TV on the wall in our new place!

I was also surprised that their services are offered at such reasonable prices. If you are worried about the expense of moving, definitely save yourself the stress and time of looking for quotes and just go with this company.

If anyone ever asks for a reputable, affordable moving service, I will definitely be recommending Charter Van Lines! You won't be disappointed.

Move size: 3 Bedroom Home Service cost: $3200

This company specializes in hiring other companies to move your stuff. They took the hassle and stress out of searching and evaluating which moving company was the right fit for me. When I was moving from Colorado to Illinois, I was stressed about trying to discern which moving company was trustworthy and honest. So I contacted Charter Van Lines, and they took care of hiring the right movers. The movers they hired were wonderful. Moreover, Charter Van Lines kept me informed every step of the way about where my stuff was and when it would arrive. It took a total of two and a half months for all my stuff to arrive. My experience with Charter Can Lines was a positive experience and I would use them again.

Move size: 1 Bedroom Home Service cost: $2699

This company really came to my rescue when I needed to suddenly move half way across the country. Theres nothing worse than having to look for a moving company you trust at the last minute, but Charter Van Lines really eased all my worries. They were prompt with answering all my inquiries and got me a quote right away. The movers were wonderful, everyone was very kind and took care of all my belongings as if they were their own. Everything arrived on time and as expected and it was truly a great experience for my entire family, when it otherwise was a stressful time. I highly recommend Charter Van Lines if you have to move across state lines, they truly helped my situation and I couldn't be more thankful to everyone I worked with at the company, thank you!

Move size: 3 Bedroom Home Service cost: $3200

I used Charter Van Lines to transport my car from California to the east coast and could not have been happier with the level of service I received. I spent hours getting quotes from multiple companies and Charter was by far the lowest with no surprises or hidden fees. The vehicle was picked up in a timely fashion, the driver was courteous and professional. The car arrived at the destination without incident and in pristine condition. This was my first time shipping a car long distance, so I was a bit anxious, but Charter made the process as smooth and pain free as possible. They provided me with great service at a reasonable price and I would not hesitate to use them again in the future.

Service cost: $1200

When I found out I would have to move across the country for my job, I was pretty worried about the actual moving process. I had moved from state to state before but never this far. I knew I couldn't do it on my own so I had to hire some help. Luckily, I found Charter Van Lines. After talking to them about the move, they seemed like the best fit. Everyone I talked to at Charter Van Lines was very knowledgeable and helpful too. They had given me a reasonable quote and were easy to communicate with. When my belongings arrived at the destination, they were in perfect condition. The movers seemed professional and responsible. The entire process went very smoothly. I can't think of a single complaint!

Move size: 2 Bedroom Home Service cost: $3000

Usually I wouldn't ask for help moving. But I had to move cross-country on very short notice for my job. I looked into different companies, and found that Charter Van Lines had a lot of good reviews. I called to talk to them about the move, and their patiently answered my questions. They were also happy to accommodate me on short notice, and gave me a reasonable quote.

I was nervous when all of my belongings were packed up, but when I opened them I found that nothing had broken. My plate-ware, instruments, and furniture had all survived a cross-country move, which is really a miracle.

It's difficult to find a reliable moving company, but Charter Van Lines is definitely one of the best in the business. I would suggest them to any friend.

Move size: 2 Bedroom Home Service cost: $6000

This site has a list of tips to know you are headed for a scam. This sales guy did everything they warned you about: 1) he gave me an estimate over the phone based on my description of the room, 2) he wanted me to put down a $2K deposit to hold the truck and dates, and 3) he offered me a "book it now" price and offered a coupon because I used AT&T. Oh, and the best part..I am expected to wrap my own mattresses. All I had to do was give him my credit card number. Apparently, I fell off the dump tuck yesterday.

Move size: 3 Bedroom Home Service cost: $7000

Under no circumstances should you hire this organization. I could go through and discuss how terrible my move was, but much of what this organization did has been covered by the other reviews. I will be brief and say that this is not a real mover, but rather a moving broker. They set me up with a mover called State to State Movers. When I called the Better Business Bureau, the person with whom I spoke stated that State to State Movers is a "rogue mover". It does not provide quality service or respond to Better Business Bureau complaints. It then sets itself up under a new name after a few years. When moving, always try to get a referral from a friend and check with the Better Business Bureau.

Move size: Studio Service cost: $2600

I recently hired Charter Van Lines to help me with a move. I was feeling overwhelmed, as I was nervous about hiring someone to help me move to another state. I was afraid it'd be expensive and difficult. I did some research on several companies, and decided to take a chance on Charter Van Lines.

I called them up to get some information. They were polite and informative from the get-go. I think they could tell I was nervous, but they answered all the questions I had. Great customer service and patience! They helped me set up the move and offered me a fair quote.

When we arrived at my new home, the team unloaded everything and helped me get it in order. All my belongings were undamaged. I was so relieved and pleased with all the hard work they did.

Thank you to this efficient, professional team. You made a scared first-time mover into a calm, happy customer! I highly recommend their services.

Move size: 2 Bedroom Home Service cost: $5000

Charter Van Lines exceeded my expectations!
As a Customer Service Training & Development Coach it is uncommon for me to be impressed with a Company's Customer Service. From my initial call through the entire process I was treated with respect, thoughtfulness, and courtesy.

The Movers took excellent care of my items and treated them as if they were theirs. It's hard to trust strangers with your sentimental items but Charter Van Lines took extra time to wrap and pack each item and never made me feel like they were just throwing things in boxes to get the job done. I was extra nervous since the move was from Pa to Ohio.

Unfortunately, my plans did not go as I initially anticipated and when I called in to see if I could change the arrangements I was pleasantly surprised at the eagerness they portrayed to help me. The Representative never made me feel like I was a burden & even went above and beyond to make things as easy for me as possible. She could tell I was overwhelmed with the whole moving process and she did everything she could to make it go as smooth and convenient for me as possible.

With the change in plans, I was under a super tight time frame. I was so appreciative that the Guys were on time and went straight to work. When I explained my situation they did everything possible to meet my schedule without jeopardizing the care needed to ensure my property wouldn't be damaged.

I will forever be grateful.

Move size: 4 Bedroom Home Service cost: $2500

I would give this company zero stars if I could. I understand they are a middleman for moving companies, but what they promised and what followed are unethical and extremely poor business practice.

"Mac" their salesman was super nice, explained how they worked, and indicated a 2-9 day delivery from Michigan to Florida "because we are located there and drive there many times every week". He also guaranteed only the movers would touch my stuff at one end, and the same company would unload at the other end and it would never be in storage or handled by others "because they move this route every day". After contracting with them, Mac could never be reached again. This is probably a pseudonym for all of their phone contractors.

The move was picked up on time by Midwest Movers - one of the lousiest moving companies in the business and have had their BBB membership revoked (I later found out). The moving guys themselves were super nice I have to admit.

Then the nightmare began. First, they upped the charge by over a thousand dollars and my gross weight and volume was LESS than what had originally been quoted.

Then it SAT IN STORAGE somewhere in limbo for 78 DAYS --- yup you read that right. Contacting Midwest movers was met by one excuse after another, and at one point they asked "what month where you picked up". What MONTH??

Charter and Midwest Movers clearly hadn't communicated well because then there was a fight over how much I was owed back for such a delay -- 30 dollars per Day according to Charter in written format and in response to the BBB filing I made on both these companies. Midwest Movers paid 30 dollars per Business Day and made shady references to holidays and other things -- NOT AT ALL what Charter had indicated to the Better Business Bureau. I have of course claimed reimbursement from Charter and will surely get a run around that will require legal action.

The guys who delivered were of course super nice. Everything was in good condition. A few bankers boxes were broken but that's to be expected with stuff changing hands and locations over and over and over. Still, the men themselves were awesome.

The problem here is not the movers employees -- its the actual company, their rude phone customer service skills, their refusal to allow me to speak to supervisors, their curt and meaningless responses to the BBB open case inquiries (which they dismiss as "complete" as soon as they send their one-sentence reply) and not a SINGLE apology from anyone there. The customer service rep even HUNG UP ON ME on two separate occasions, and I am a polite kind person. They just didn't want to answer my questions nor help any further once it was out of their hands even though they hold ultimate responsibility.

Never use this company. Seriously. The worst company I have ever worked with in my half dozen moves, and in 40 years of dealing with service industry companies at work and personally. I've never dealt with a worse company from top to bottom.

Move size: 2 Bedroom Home Service cost: $3190

If you value your personal belongings this is NOT for YOU. Oh, there very nice when planning your move but then it goes to a unknown outfit that has no accountability. Our furniture was in storage for a period of time and that my have been a factor in how so much was damaged, stolen and treated badly, looked like the storage place had a flood, was NOT climate control as promised. Buy the time we got our belongings the manifest showed 27 boxes to be missing, movers that unloaded the truck could care less. There is a process to file a claim but its so complicated with unreasonable requirements you know there's no hope you will see any fair resolution. Find a way to use a pod so you can secure your stuff, To top it off they stole the big TV, ( packed in a TV box) yahama sound bar, dyson cordless vac etc, looks like they dug thru looking for stuff packed in original boxes..I have moved many times and no move is without some problems but this is criminal behavior.

Move size: 4 Bedroom Home Service cost: $7451

Wow. Charter van line is a brokerage
company that uses pressure and fake bids to get business. Our contract was turned over to Midwest Movers who evidently felt no obligation to follow the contract rules. I had the same experience as every other reviewer. 1. Given a price, but upon pickup told I owed $500 more. 2. Although contract says delivery between 1-21 days after notification, it was 35 days. 3. Limited contact with responsible party. 4. Had to purchase multiple items to make do in an apartment sleeping on a blow up mattress. DO NOT HIRE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $1950

This is a review of Charter Van Lines, 21301 Powerline Rd. Suite 106, Boca Raton, FL 33433. They arranged my move from Wisconsin to California, and hired Encore Moving and Storage, 202 Berg St., Algonquin, IL 60102. DO NOT USE THESE COMPANIES.

I will list a few of the worst aspects of my experience and strongly advise you not to hire this company.

1. The movers arrived a whole day after the 48-hour window that had been planned far in advance. They gave no notice at all of when they would arrive until the very last minute, despite my repeated calls.
2. I had arranged the move far in advance with the broker. We had agreed on a detailed inventory, and I asked very specific questions and received specific reassurances, in writing, as to the "binding" cost of the move. I had the dollar amount ready in a Postal Money Order as specifically instructed by the broker. But when these movers arrived, they acted as if there was no prior agreement at all, and proceeded to recalculate everything from scratch, stating that the broker "has nothing to do with this." They came on a Sunday, so there was no recourse to the broker, who was closed for the day.
3. When I tried to hold my position about the price, they repeatedly threatened to cancel the move. At one point, even after they had loaded the truck, they threatened to unpack and leave my property on the sidewalk. This is truly extortion. Like most people who are moving, the stakes were high for me because I needed to be at my destination to start a new job on a certain day. Also, my lease was up and I had to get out of my apartment on a certain day. Any change in this careful plan would come at significant expense to me, which of course they knew very well, but this is how they roll! Their message to me was: "You do it our way, you pay what we tell you, or we're leaving. We don't care about your agreement with a broker, this is what we're charging you now. Pay it, or you're on your own." Of course at this point I really did have no choice, and I had no way to evaluate their charges, though I repeat: I had been quoted a firm price based on an actually inventory, and I had been assured this price would not change. This was in a written contract. The movers simply acted as if this contract was meaningless.
4. In the end, they added almost $1300 in fraudulent charges to the "binding" price I had been given by the broker. They made it crystal clear, with their threatening and bullying tactics, that I had absolutely no choice but to pay it.
5. But that was not all. I missed 2 days of work at my new job and had to reschedule flights several times because they did not arrive when they said they would and did not provide any info about when they would arrive so it was impossible to anticipate what would happen next. And..
6. Even worse, although I had done a careful inventory with the broker -- so I know for certain we had an accurate estimate of the size of the move -- they arrived with their truck already so full that they could could not fit all my property, leaving me with no choice but to take a total loss on several items they left behind (not to mention the serious inconvenience of unexpectedly having to get rid of them when I was already 2 days behind schedule thanks to them). The total loss of property was approximately $2000 -- on top of the fraudulent "up charges."

I wrote a detailed complaint letter to the broker, and they were able to get the mover to reimburse me for one charge of $450 for "crating a grand piano." This was related to a Yamaha electronic keyboard. Besides the fact that an electronic keyboard is in no way shape or form any kind of "piano" at all, as far as moving is concerned (never mind a "grand piano"), I had carefully packed the keyboard myself, and it arrived exactly as I had packed it, with no additional "crating" of any kind. In any case, this one reimbursement took many weeks of back and forth and was only the most obviously ludicrous of the many extra costs. No one at the broker or movers ever responded to my other detailed complaints.

Avoid these two companies like the plague. There should be laws protecting consumers from this kind of fraud and abuse. Until such protection exists, we have to take care to avoid these companies and, no doubt, many others like them in an industry where taking advantage of vulnerable consumers seems to be the order of the day. (I can't tell you the number of friends and family who related similar experiences when I told them what happened to me.) Definitely if I had it to do over I would never again use a broker at all if there was any way around it. That was my mistake. If possible, make sure the company that you are making an agreement with is the same company that is actually doing the work. Otherwise, like me, you will have no way to evaluate in advance the people who are actually doing the move. Unfortunately this broker model is apparently quite common. I was suckered into it when I did an internet search and found a website offering "free moving estimate." Immediately my phone started ringing off the hook. The guy who called me from the broker (Charter Van Lines -- notice the misleading name, since they aren't doing any moving at all themselves) was so nice! But it didn't turn out that way. I hope this review will help keep you from making the same mistake.

Move size: 2 Bedroom Home Service cost: $3600

I have never felt the need to go online and give a bad rating until I did business with Charter Van Lines. Facts : they are not movers but actually brokers. Their business model is to give you cheapest quote and promise you their best in class moving service based on their so called 5 star rating on multiple sites. They ask you to pay a third of your quote right when you book them - a non reimbursable money !! So you would pay $1000 in advance for a move of $ 3000 BEFORE you know your actual mover. Here comes the scary part - they assign you the cheapest mover with horrible reviews online to do the move for you. And with $1000 deposit, you are left with only two choices - loose that big money or be ready for the ordeal. The attitude on my requests to provide me with a reasonable mover was - phone hung up on me!! I had to collect online reviews to convince them of poor rating of the movers assigned to me but they wouldn't care. I couldn't trust this company any further with their bad attitude when they had $1000 from me. All I could do was to cut my losses and save myself from crying after they would have had more of my money and all of my stuff. Do yourself a favor and DO NOT work with this company. The last thing you want is a bad mover when starting a new chapter in your life.

Move size: 2 Bedroom Home Service cost: $2850

If I could give zero stars I would. They hooked me by saying the could pick up on Friday and since they had a truck that needed to pick up an hour away from our new house then my belongs could be delivered on Sunday. I went ahead and booked and they said I could cancel until 7 days before my move. Well 5 days before the move they called to say that they’d subcontracted our to a different company who had awful reviews and is infamous for holding your stuff hostage for months and then overcharging. They wanted me to pay the remainder in postal money orders .. too late to cancel of course. Then the “dispatch” called at 4pm the day before they were supposed to show to tell me that now they wouldn’t come until Sunday between 10-12 bc of “delays.” Again, too late to cancel for a refund of my deposit and too late to hire a different company anyway. On Sunday the pickup window came and went with no sign of the movers. By 1:30 I started texting the driver (I had received his number on Saturday) and my husband began calling repeatedly. They kept saying they were coming. Finally three hours after the pickup window they showed. They didn’t come in a company truck but a rented Penske truck. The man promptly told me that my inventory would cost more than quoted but “wouldn’t know how much until it was loaded.” When I refused he threw out a number of $1000 extra. When I asked if my stuff would still be delivered today he said, “I don’t know. I don’t know if they’ll have me drive it up or switch drivers. Probably they’ll have me just drop it st the storage garage.” This was all so sketchy that I promptly cancelled. At this point the “dispatch boss” started to call and harass us and kept asking us “what’s your deal?” Of course charter was closed so I couldn’t call them to complain. All future emails and voicemails were left unanswered. They refused to respond to me but fought my dispute with the credit card company to get my deposit back because “they were willing to offer me a service.” Of course their offer didn’t meet the contract but apparently that didn’t matter.

Move size: 4 Bedroom Home Service cost: $5500

I can only say never use Charter. Total disaster. They contracted out the mover to another company. Took 42 days to deliver from Maryland to Florida. They used the oldest scam in the moving business, "you under estimated that amount, and it will cost you more than $3200 to have us deliver your goods. If you don't pay, we will place your goods in storage and charge you storage fees." When the goods finally arrived (after I paid the scamming fee which I am now suing to get back) every single carton/box was crushed. Many items did not show up, including chairs, coffee tables, sterling silver pieces, lamps (desk and floor), many more pieces were destroyed ranging from crystal, to glass shelves in a china closet, to a king size mattress, flat screen TV to name a few. Finally, many other items were damaged, some beyond repair but maybe a few may be able to be repaired. Total damage so far is estimated to be over $10,000 dollars. If you use them, you do so at your own risk; don't say you haven't been warned.

Move size: 3 Bedroom Home Service cost: $7000