Charter Van Lines Inc.

Simple. Transparent. No Hassle.

I'm absolutely shocked about these 1-star reviews! My experience with Charter Van Lines was professional and efficient. I'm surprised by how well these guys took care of me.

I accepted a job offer in NYC last minute and had to quickly move out of my apartment in Florida so that I could work. I was stressed out of my mind because I didn't know which company to trust. A relative recommended Charter Van Lines to me and I'm glad I listened to her advice.

My favorite thing about this company was that the Charter Van Lines crew was very transparent and eager to make this move as seamless as possible. There were no hidden fees or any sketchy behavior that I've experienced with other moving companies.

The packers that came to move my stuff were friendly and took care of my stuff (other moving companies used to move my stuff with no courtesy whatsoever).

I'm glad I took my cousin's advice and chose Charter Van Lines. They made the whole moving process easy for me! I will definitely suggest them to my friends!

Move size: Studio Service cost: $3200

DO NOT USE THIS COMPANY AT ANY COST! We should have gotten a uhaul and hired day packers even with a newborn and two dogs to move from Philadelphia to Florida. Eli S will be pushy and unprofessional. To be honest, they all are. They will tell you what you want to head and when you raise any concern they get an attitude. They tell you 10-14 days well we’re going on 14 days and our stuff is still sitting in Maryland. Charter is a BROKER they will run around this and state things like, “my guys will take care of everything;” completely evading the question. Let me break down how everything went:

Moving day:
-no phone call about what time the guys were going to be arriving
-we had to call and we were HUNG up on by the dispatch
-the company they hired from MD has one moving truck and they were ill prepared. So, I’ll prepared that on a hot day didn’t even have water.
-they were unprofessional and cursed the entire time, played loud rap music, and almost broke our couch trying to get it out of our rowhome door.
-we were not provided with an inventory or any paperwork
-we were told we could wire transfer that wasn’t the case they wanted a 7% surcharge. When I spoke to Alex from One way moving company he had an attitude and wouldn’t let me do a wire transfer.
-our 1408 sqft home took 6.5 hrs to move ~800cft of items


Since then.. fast forward to today (still no stuff and still in MD)
-called to follow up with our move spoke with Jordan she was rude. Spoke to her in regards to not receiving paperwork and previous days concerns. (May 30)
-called June 14 were told our stuff would be here early this week
-called Saturday to follow up since we didn’t have a phone call was informed our stuff was en-route and they would call 24 hrs prior to delivery and we would receive a later today or Sunday
-called Monday because no phone call.. Deena told us that our stuff should be here in 3 days. That it is, “in our contract they have up to 21 business days.” That we had to understand, “other people are on our route and it’s a busy time of year so sometimes, most of the time customers can bump your dates.” “It rarely happens that it’s a full 21 business days.”
-call today to find out where our stuff was and if we’d be getting a call soon.. we were told: “you will receive and email in the next day or so and your stuff will be delivered in 2-4 days. You’ll be notified via email.”
-We then verbalized and I mean strongly verbalized my displeasure with this procedure, level of professionalism, and they’re poor and I mean EXTREMELY POOR communication. I requested to speak to a manager- “there is no supervisor present at this time. If you want to call the dispatch of the other company I will give you the number.”

So, I took the number and called Ryan at One way Van lines who reported our stuff is still in Maryland it would be loaded tomorrow and we would receive our things in 2-3 days.

I will update this on how the actual end of the move goes and when we actually get our stuff. Pray that we get our stuff in one piece and it won’t be too much longer. Our poor newborn just wants his stroller. But save yourself the hassle and go with someone else. Also, do yourself a favor and do what Eli suggests read the reviews. They will also tell you they do 1000s of moves so of course they’re going to have their bad reviews. But, I’ve worked and had interactions with 1000s of people if I had a some of the reviews that they’ve gotten I wouldn’t have a job.

Some of the reviews that are good on here are fake.

Move size: 3 Bedroom Home Service cost: $2580

AVOID CHARTER VAN LINES! We did not know they were a broker. They gave us a price, required a deposit (which reputable moving companies do not do), and we were set. You cannot get your money back if you’re within 7 days of the move so they wait until then to get a final update on what you’re moving. Then they jack the price up knowing you’ll lose your deposit if you back out. Plus, once they weigh the truck, it will go up further. Also within the week of your move, the actual moving company who bid the lowest will call. Ours called and couldn’t speak English! Plus he said they’d take our belongings to storage which was NOT agreed on. We canceled in the last week because Charter would NOT help us fix the situation. They also require payment by money order. Half at pickup and half at delivery. Definite red flags. Might lose our deposit but at least we haven’t lost our belongings. Do yourself a favor and read the fine print! Also compare to reputable movers.

Move size: 4 Bedroom Home Service cost: $15000

I am really unhappy with the Charter Van Lines.. First of all they are brokers and they don't provide us with the correct details of the terms and conditions about the packers and movers that they assign. We are currently moving from Houston and California and we signed up with them with the agreement that it should be delivered to us on July 2nd. With this agreement we even paid the advance. When the packers and movers arrived to pick up our luggage, the first thing they have to say is it would take 45 days for them to deliver our stuff in California. 45 days ? Seriously ?. This was never told to us and when we contacted Charter Van Lines, we were told that they are ok to cancel our moving agreement, we have already paid 520$ which is non refundable. With no option left at the last minute we requested the packers and movers to deliver our stuff as early as they could. Now with 2 young kids we are really worried about our luggage and we have no idea when our luggage will arrive. We really feel cheated and cornered at the last minute. Please try not to use this service anymore.

Move size: 2 Bedroom Home Service cost: $520

I worked with Brian from Charter Van Lines to coordinate my original moving quote. He was responsive, nice, and easy to work with but when I asked for someone to come to my 1BR apartment he assured me it wasn't necessary and they don't usually go out to 1 BRs. The reason I wanted someone to come in the first place was to avoid any 'hidden or additional' fees that may show up and even though I told him every large piece I had, I ended up going over my quote by almost $2,500. This is what I tried so hard to avoid, but in the end it was useless.

Also, it should be noted that Charter is an agent and not the moving company so it is up to their discretion who they hire within your city. I was moving from Chicago, IL to Denver, CO and they chose a not so great company in my opinion (Best Price moving and storage) and I will write a review about them as well.

My advice is to try to find a company that isn't an agent and does the move themselves because I believe there were mis-quotes on the pricing between the agent and the movers themselves as Charter told me it was the number of items and the movers said it was by cubic feet. I went over by 8 cubic feet and owed an additional $900 just for that small of a space and then they used MULTIPLE rolls of tape on specific items and I had to pay a lot of extra money for the 'supplies' used.

Move size: 1 Bedroom Home Service cost: $6000

Stay away from this company!
they took $1002 dollars of my hard earned money. On May 23rd I scheduled a move. they sent a company by the name of Budget Van Lines who tried to charge me an additional 2000.00 to move my items. I refused. I tried to contact charter van lines and no one would answer. I tried to get my deposit back and there telling me that I forfeited my deposit. The person who answers customer service will not here you out. I filed a complaint with the US dept. of transportation /FMSA.

Move size: 1 Bedroom Home Service cost: $3000

My mom had a signed and paid contract with Charter Van lines to move her household from Michigan to Oregon. They were scheduled to pick up on 6-4-2018. After waiting for two hours the driver called and said the truck was full and he couldn't pick up her stuff. On 6-5-2018 she got a call saying they would reimburse her $50 a day until they could get a truck to her. On 6-6-2018 they called and said they didn't have a truck making that route and the PAID contact was cancelled. Her house closed on 6-7-2018 this leaves her stranded paying for a hotel, an extra month for storage, rent on a house she can't get to in Oregon and an extra $900 for another moving company to move her on short notice. After calling and calling and calling as well as emailing all we get is "Sorry it's a shame but no extra costs are our responsibility". She wouldn't have these extra costs if you would have fulfilled your PAID contact! We did call the credit card company and had the moving charges removed but this doesn't help her much with all the extra charges coming in because of you.

Move size: 2 Bedroom Home Service cost: $750

This company does not even deserve one star. First of all they are a broker a third party . They will not inform of you this when you call for a quote . They hire cheap moving companies to move your stuff. In my case they hired Ocean Movers and Storage . What was originally quoted to me was $2,100 and at time of pick up was charged an extra $800 plus elevator and stair fees of $75 every 12 steps. It took them two weeks to have my stuff delivered . They were informed that I was living in an apartment inside a gated community. They arrived in an 18 wheeler truck that could not fit through the gate . They then informed me I had to pay an additional $500 to have my stuff transferred to a smaller truck . Once my stuff was transferred they told us it was up to us to move our belongings ourselves. This was not in the contract ! This company cost us $3500 Do not go with this company !!

Move size: 2 Bedroom Home Service cost: $3500

Moving.. perhaps the most haunting word in my vocabulary. In the past five years, I have moved out-of-state now four times which has been a huge pain as you can imagine. There is so much stress when it comes to vacating your home and making sure that everything is in order for your new living situation. Normally, the movers I have worked with have only increased my headaches with a series of inefficiencies and miscommunications. It wasn't until my most recent move from Miami to Tucson that I used the services of Charter Van Lines. They were recommended by a friend to me, and well everything he said to me made it seem like it was too good to be true. From the moment that their representative picked up the phone, I could feel the difference between them and other moving companies. The associate on the line was so friendly and caring that I really couldn't believe it (talked for about 5 minutes just asking me questions about my daughters). Everything from that point on just continued to blow my mind. I would say that the excellence they carry themselves with is truly unseen in this industry (or any industry for that matter). When I opted for full-service, I anticipated minimum involvement which still meant a considerable amount of time with other companies; but not with them. With Charter, full service means full service. I truly feel like they handled everything, and I didn't have to use a muscle. They eliminated my headaches and got everything to Tucson exactly how and when they said they would. From now on, I will never be crazy enough to pick another company for out-of-state moving. Congratulations to Charter on truly 5 star service.

Move size: 2 Bedroom Home Service cost: $5600

I tried to cancel 2 days later after reading the reviews of this company stealing clients money and changing their name every few years. Now my deposit of $610 has officially been taken from me and there is nothing I can do about it. The rep Eli Shimoni laughed at me and said I would never see that money again when I canceled, and he was right. Please be smart and read all the reviews before you sign. I’ve also learned that REAL moving companies don’t require deposits. They make their money in a shady low life way, and I hope that the karma is not to harsh on them in the long run.

Move size: 2 Bedroom Home Service cost: $610

I used Charter Van Lines for a partial move from Ft Lauderdale to San Francisco. The salesman, Eli S could not have been more solicitous or helpful. When I asked for his phone number, he said that he could be reached through the switchboard. The job was farmed out to Ocean Movers and Storage of Pembroke Pk, Fl w/o my knowledge--Ocean did a marvelous job carefully packing. Ocean was told and recorded in writing the fact that I would not be home over a three-day period. When Alexia from Charter's dispatch office called about delivery she said that she thought the shipment would arrive before the three days when I would not be home. Well, wouldn't you know it? When I was out of town, I received a call and was told that the delivery would take place when I was not scheduled to be home. I called Charter and spoke to Leanne who refused to connect me with either Alexia or Eli S saying that "they no longer had the paper work." She said I would have to pay a $300 storage fee and a new delivery fee. She was rude and hung up on me twice. Subsequently, I heard from the trucker, Sandro Rivera, of Preferred Expediters of Miami FL who understood that the delivery could not take place as ordered by Charter and saw the written order not to deliver during the said three-day period. Sandro did a workaround without any additional cost. The off loaders at the San Francisco end used the utmost care. In short, all ended well but there was enormous angst because Charater's gatekeeper Leanne refused to try to help. I have high praise for Ocean Movers and Preferred Expediters but NOT for Charter Moving due to the rudeness and obfuscation of Leanne.

Move size: Partial Move Service cost: $2049

A friend of mine recommended using Charter Van Lines for my recent move from Indiana to Georgia. I don't write reviews often, but I was so impressed with the guys who came and helped that I wanted to thank the company and encourage anyone else out there to use them. Moving is such a pain.. Honestly, it is the worst part about moving. Charter Van Lines made the whole process simple and easy though. None of my furniture was damaged, no items were lost, and I really felt like the movers cared about taking care of my stuff as much as I do. I will definitely use them again in the future and you should too.

Move size: 2 Bedroom Home Service cost: $700

Every move has challenges, or so I thought! This last summer, I had family heirlooms and priceless furniture that needed to arrive without a scratch from Walla Walla, WA to Tucson, AZ. I was stressed, on short notice, and expecting disaster. I chose Charter Van Lines because everything was included in their quote—no hidden mileage or gas charges.

On moving day, the Charter Van Lines team delivered outstanding white-glove service. To tell you the truth, moving can get a little crazy sometimes, but Charter Van Lines delivers on their promises with professionalism: Not one scratch appeared after a multi-state move to the Southwest.

Overall, my experience of a multi-state move was made truly positive. They assembled my priceless furniture on-site with great care; and, I was ready to settle into my home within minutes. If I move for work again, I will choose Charter.

Move size: Studio Service cost: $2601

I don’t typically write reviews, but I am so satisfied with my experience that it is necessary! Using Charter Van Lines to help me move my home has been the only stress free part of my move. Thanks to them I feel like a load has been taken off my shoulders. From the moment I spoke to them on the phone to the moment we arrived in South Carolina, the customer service has been superb and I couldn’t recommend them enough. Thank you again for making our lives a little easier, will be using you for all future moving needs! Would recommend!

Move size: 4 Bedroom Home Service cost: $2000

When I made the decision to move out of my hometown it was a huge deal for me. I've lived in the same neighborhood my entire life and the farthest I have ever had to move my stuff was a few miles. This was a whole new monster that I was not prepared for. Well if this move was a monster then Charter is a dragonslayer haha! They made the entire process of getting everything moved so simple that it ended up being less of a hassle than moving a few miles had been for me in the past. They were easy to work with and their prices were very low considering the distance covered. I know if I ever decide to go back home or to make another long distance move my first step will to be to give Charter a call.

Move size: 2 Bedroom Home Service cost: $5500

I was offered a new job 3 states away. To say I was excited is an understatement. Then I heard those words, "Can you start in 3 weeks?" Panic set in and I looked around and realized how much work I had to do!

My friend recommended Charter Van Lines to me and I decided to give them a shot. The woman I spoke with on the phone was polite and helpful; she walked me through the whole process and reassured me the whole way. On the day of the move the guys showed up and got right to work. They knew just what to do and how to get it done.

Now, here I am 3 states away and I started my new job. All of my belongings made it intact and I'm almost done unpacking. Thank you Charter Van Lines!

Move size: 2 Bedroom Home Service cost: $698

I recently had the biggest move of my life, from the Northeast to Florida. I was lucky enough to find Charter Van Lines, and they could not have made it more easy! Their website made it simple and efficient to get a quote, which is important to me as I am very busy. Their connections amongst local movers in my new hometown made the move that much more efficient, as they connected me with quality personnel close to my home. Furthermore, as my move was many miles south, Charter Van Lines assisted my move by equipping me with storage facilities along the route when I needed them. After my experience with Charter Van Lines, I can attest that they are the number one trusted moving company in my new home state of Florida. I can't thank them enough for their diligent service and assistance in this trying time in my life!

Move size: 3 Bedroom Home Service cost: $8500

Charter Van Lines has been the worst experience ever. I move every 2-4 years and have never had so many issues. I moved from Florida to Seattle. Unbeknownst to me, they subcontracted to Unique Van Lines, who further subcontracted to NuLyfe Moving. During delivery, one of the guys robbed us of our hidden valuables that we had transported ourselves, which resulted in a 911 call and police report. We got our valuables back but later found out that he also stole 4 checks (he successfully withdrew money using 1 check), and made a copy of my credit (tried to use it unsuccessfully in another state)! Further, they lost 1 TV, 1 box containing electronics, and other items. As if that were not bad enough, they damaged 75% of our furniture! Finally, they overcharged us by $250 for a shuttle. Bad luck or "experienced" operation?

Seven weeks later, there is no resolution. Staff will not provide answers or allow me to speak with a supervisor. Good luck filing claims. The paperwork is intended to scare people off because they require sticker numbers from the missing and damaged items, original receipts, weight, and other detailed information that most homeowners would not have readily available. No word or comments on their part regarding the robbery. They will not acknowledge it! Based on my experience, I would not recommend Charter Van Lines, Unique Van Lines, or NuLyfe Moving.

Move size: 3 Bedroom Home Service cost: $5000

I moved from Tulsa, Oklahoma to Columbus, Ohio and Charter Van Lines got me there easily, affordably and most of all very friendly customer service. The stage from quote to action was a pleasant transition. The movers were a great combination of friendly and interpersonal to professional in their communications and actions. I find these combined traits hard to find nowadays. These movers made feel like I was more than just some person moving they made me feel like I was the only person they had ever moved. When the time comes for me to move again which there will be Charter Van Lines will get the job. They live up to their promise of the best in the moving industry. Thanks Charter Van Lines for the experience of feeling like a unique and valued person and not just another customer.

Move size: 4+ Bedroom Home Service cost: $2026

My husband and I decided to relocate to Centerville,Ohio last year. We found this beautiful house that was just the right size for the two of us now that the children have moved out. We couldn't have chosen a better company. They took the time to walk us through the process until we had a game plan everyone could follow. On our moving day, they were on time and took great care of our furniture. Our new house was three hours away from the old one and traffic was pretty backed up that day. I actually got a little bit lost since we were new to the area, but we were able to find our way eventually. They met me and my husband at our house and listened to our directions on where to put the furniture. I don't know if we'll be moving again but we had a great experience with the movers.

Move size: 4 Bedroom Home Service cost: $4000

When I found out I had to pick up and leave my life behind I wasn't too excited about it. I recently moved to a city i'd never been to before and to be honest, these guys made the transition a lot easier for me. I have a lot of stuff, and most of it is pretty easy to break or damage, so putting everything that's mine in the hands of someone else is not the easiest for me, but the care and attention to detail they were willing to take really put me at ease during my travel. Very professional people familiar with the pitfalls of relocating across a broad distance, as that is their specialty: out of town moves. Still feeling a little homesick but I can always get my guitar out and strum a few chords, since Charter Van Lines didn't get a scratch or a ding anywhere even NEAR it! I'm so grateful :) if you've gotta bring everything you own to a new city, I recommend them. They're FIVE STARS for taking extra special care of my stuff in transit for me :) :) :).

Move size: 2 Bedroom Home Service cost: $3500