Century Moving Services

Beware this company, during pick up they told me the truck broke down and they again had to delay pick up 3 more times after that (and I heard from another client the "truck broke down" story is common)

I was told I would get a discount since the third time they moved pick up messed up my travel plans, which they later retracted and when I asked to talk to a supervisor to find out why they said no I can't talk to him.

I was told my furniture would arrive within 10 business days, the drop off day just like pick up day kept getting delayed, and then on the 10th business day after I called to find out where my stuff was they said "oh it's going to be 30 days now"

I tried to pull up the contract to reference to them why that was not okay, and lo and behold the link where the contract was now disappeared and was replaced with a website that said "This Job is Booked"

I still don't have any of my furniture, they won't tell me when it will come, and they won't let me talk to the supervisor when I call.

Stay away to avoid stress and wasted time and money .

Move size: 1 Bedroom Home Service cost: $1500

Using this company was the biggest mistake ever - no, actually not reading the reviews on YELP first was our biggest mistake. Do not be fooled by any nice or professional sounding employees who might happen to answer the phone during your initial call. Just about everything they initially told me was a total lie, they hold your belongings hostage & do not give you an exact delivery date! I could go on & on, but to save myself & anyone who is even thinking about using this "company", please read the reviews & do NOT!!

Move size: 1 Bedroom Home Service cost: $975

This company refused to offload my belongings from their truck until I paid an additional $350 above the quoted amount for the service "in case the offload time took longer than the original quote reflected".. of course I paid because what else could I do, and I paid in cash because there is a 6% credit card fee.. and then they left without refunding the money despite the service taking one hour less than the quoted time. They left without even speaking to me "we're just going to check the truck for any last boxes" and never came back. The whole experience was unbelievable, and despite multiple calls and emails they still have my money.. oh, except I was verbally abused by their customer service representative when I asked for the $350. NEVER USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $1200

First warning flag: they gave me a 3 day window but said (on the phone - we’ll come back to it) they’d honour specific dates if I had parking or building restrictions. I sent an email an hour later, having booked special parking but didn’t get a written response. Instead, my partner was assured (over the phone) repeatedly that my chosen date was fine. Morning of move date, at 9 a.m, I get a call starting with ‘looks like there’s been a misunderstanding and we can’t move you til tomorrow’. I’m furious, so I say ok and put the phone down to calm down. Call back and explain to them the whole process only to be told that in the written contract it always said 3-day window and it’s in the contract and it’s not their problem what someone may or may not have said.
Second warning flag: they offer to come next morning at 6 to avoid traffic, but don’t show up until 9. At this stage I just want to get it done so I’m like whatever. I watch as two of the guys carry things down and one basically sits in the truck. My boxes, even the ones marked FRAGILE are thrown in with zero care.
We get to the other side, and they spend 30 minutes saying they might get a ticket if they park where I want them to park and I’d have to pay for it. I say fine, but they decide that one guy will stay in the truck and the other 2 will unload. All my belongings are now sitting on an NYC Street, about 200yards from the entrance of the building, and no one to watch over them (I only find this out when I come back from buying them lunch and cold drinks as it’s a hot day. More fool me). Once everything is unloaded, one guy starts driving the truck around the block ‘to avoid a ticket’, which I would have been charged anyway, leaving two guys to do the work. Even though I’m paying for 3 men per hour, not 2.
They break the elevator. We spend an hour waiting for the repairman (again, I’m paying for the time, remember), who comes and says that their pushing on the door unhinged the wheel and he doesn’t have the part.
Now the head office says that if I want them to keep working I’ll hve to pay extra for the stairs and the extra time it will take. I point out it’s their fault for damaging the lift and I get told to pay $1,400 for ‘time already spent’ (even though a good 2hrs at this stage have been just not doing much and the guy in the truck has completely disappeared), threatening to leave my belongings on the street if I don’t pay up.
So I pay, using a credit card I keep for emergencies and which I haven’t used in a few months. One of the movers reads the card details over the phone, which no one questions even though it’s illegal as they shouldn’t accept it other than from the card holder.
Couple of hours later, head office calls again and says they’ll charge me another $400 upfront for the next few hours and if it takes less time then tough, but if it takes more time they’ll charge me again. Again they threaten to dump my things on the street if I don’t comply. Again my card details are given over the phone to someone I don’t know by one of the movers.
Meanwhile I’m carrying my stuff up the stairs to try and get things moving.
Two hours before they finish, the third guy shows up again, says hey should leave my stuff and they can come back tomorrow, but luckily the other two are nice kids and say no.
Finally, 10 hours after the first arrived that morning, they leave. No one walked through with me to make sure everything was accounted for and not broken (spoiler: things were broken, including a sofa), received no receipt for what I paid, nothing.
So I’m disputing the charges, but between the threats, outright racketeering, waste of 2 days’ work for me, an apartment in shambles (everything was just dumped in, furniture was left unwrapped and sitting upside down or on its side), oh and missing a close friend’s funeral thanks to their shenanigans, frankly even if I get some of the money they extorted from me back, I will still feel traumatised by the experience.

Oh and all this was for a move of less than 5 miles by the way. $1,700 and 10 hours. Let that sink in.

Coincidentally, a few days later, two fraudulent charges of over $500 are made on this credit card. The one I had used for the first time that year with them. The one whose details were read to persons unknown who also had my full name and address. I’m not accusing anyone, but make of that what you will.

Bottom line: these people are aggressive, unprofessional, will gouge you for money by threatening to withdraw their services once they know you have no other option, will threaten you, will overcharge, will charge for work not done (the third guy who I was paying apparently but who disappeared for hours, leaving me to do his work and thereby also extending the number of hours they charged me for), and break your stuff.
Do yourself a favour and hire someone else.

Move size: 1 Bedroom Home Service cost: $1700

My husband and I moved from Philadelphia to Lacombe, LA and we would never use this company again. Their customer service rep was rude when I called to pin down our delivery date, as they were late for our pick up. Boxes clearly marked as fragile were crushed under the weight of boxes on top of them. The glass on many of our pictures was broken despite being wrapped in bubble wrap. When they arrived at our street to unload, they discovered that their truck was too big to back from the street into the driveway. Any smart mover would think to look at Google Maps and see that the street was narrow. We booked this move through a third party and I will never use this company again.

Move size: 4 Bedroom Home Service cost: $5800

We recently hired this company to move us from Virginia to Iowa.
I think it would have been better if we had just rented a truck and moved ourselves.
First, they quoted us one price, then after they saw our stuff, quoted again. No big deal, that's normal. The drivers and movers get there. They say they don't have enough boxes and they will have to charge us more for more materials. Turns out the company misquoted THEM so they didn't have the right materials to move us and would have to charge us more. They quoted us nearly $2K lower than what we actually ended up paying total. We were told by the driver "no longer than two weeks" for our stuff to arrive at our new place. The two-week mark comes and still no calls at all from the company so we call them. The lady on the line is very friendly and says she will look into it and call us back after the weekend (we called on a Friday). Tuesday comes and no call so we call them again. What the driver was apparently supposed to tell us was "14 business days" which he most certainly did not. A week later, our stuff finally does arrive. Move-in goes well enough. Now we are unpacking our stuff and realizing just how much of our items were destroyed.
Signed posters, hand-built models, a bottle of bleach that they didn't secure bleached a hole into a bag, and that is just the surface.
I will say this now: if you collect pop figures, pack them yourself with extra protection. They will be smushed into boxes by the movers and subsequently dented. If you have irreplaceable posters or paintings, pack them yourself. A couple of my posters were from special events that were SIGNED by the artists performing that night. They had no care for it whatsoever. It looks like they rolled it up before shoving it into the box to have more things thrown onto it. Folding it would have provided less damage. They did not bother to wrap models that had hours of building time put into them.
Overall? If you have things that you value, find someone else or pack it up yourself first with extra protection. Make sure to get their quotes in writing or record all of your phone calls with them. They will bleed as much money out of you as they can by writing different numbers than discussed over the phone.
Also, note that YOU will be in charge of the tape and other packing materials at the end. Boxes, paper, tape, and anything else they use to move you will be your responsibility to throw out. They didn't tell us this until they were unloading our stuff, so be warned lest you get a lovely garbage ball surprise like we did.

Move size: 3 Bedroom Home Service cost: $4000

I hired Century to assist us with our office move to an new office in Midtown Manhattan.

The Century team project managed the planning and move tightly and well from the start. We had over 50 people to move which included their files and work stations.

There were no issues or delays.

My team told me how impressed they were with the move and I plan to recommend them to my colleagues in the industry for their upcoming office moves.

The cost was fair and there were no additional costs or fees.

Move size: Office Move Service cost: $26000