Cardinal Van Lines

Find Another Company

Cardinal Van Lines is not the moving company. They serve as a middle man for other moving companies, at least they did in my case. They outsourced to “unlimited moving” which had worse reviews than Cardinal. Cardinal did not tell me that before after I signed the contract. That created more problems than I can describe, going between two different moving companies who do not care in the slightest about your move. My delivery date that we agreed upon was 10/1- 10/3 because that was the date we closed on the new house. Cardinal said they would not be a problem because of the size of our move and it would not take longer than five days to get to our new home.

Once I signed the contract and set up a time for them to come pick up my possessions, Cardinal would not take my call nor respond to messages. Which I found odd because I thought they were the ones picking up my stuff. Come to find out, it was another company that showed up on the moving day. Which was very concerning and upsetting. Like it was a scam. The scam came an hour later when that moving company charge me an extra $6,200. They said although the itinerary was 100% accurate, cardinal underestimated the cubic footage of…

Don’t Expect a Refund

Booked this company over a month ago with a $1300 deposit. Called and emailed to cancel and no response.

STAY AWAY!!

DO NOT USE THIS COMPANY. There is a good reason that they do not allow you to cancel after 72 hours. The movers they hired trashed my property with other people trash and belongings because their truck couldn't fit some extra boxes. The movers never said it would be a problem other than increasing the price which I expected. They then held my items hostage for 3 weeks and no one would answer the customer service line and the salesperson went MIA. Turned out the third party movers were waiting for more money from me but no one let me know that. Our items were damaged, dirty and missing. I cannot warn you enough. DO NOT USE CARDINAL VAN LINES.

SCAM

DO NOT use cardinal van lines. They are a scam. They gave me a quote of $3,500 and said I’d have a full 26’ truck for all my stuff. On my sheet it even says that they’d be moving 30 boxes, 3 dressers, 2 dining tables, 2 book shelves, a large upright freezer,and2couches.They get there and say oh for the whole truck it’s going to be an extra $5,000 and wouldn’t be delivered until 2 weeks after the agreed upon date. When I tried to cancel they said I’d lose my $1,600 deposit. DO NOT USE!

Terrible customer and moving services

If I could give negative stars, I would. The company grossly underestimated the moving cost. When the movers got there, they packed up one room and then quoted that the rest of the house would cost double that. We paid for full service, what we got were 3 men in a Ryder truck with no level of experience packing items. Nothing was labeled, items were haphazardly packed, and even worse, we never received half our items upon delivery. They require a deposit, then the movers who packed our stuff and the ones who unloaded it both required checks or money orders so there's no way to file a dispute (probably because this is their usual mode of operating). When we call the movers and broker, no one is taking accountability for losing our items so we can't even file an insurance claim. Do not go with them under any circumstances. We're currently exploring legal action against them.

Worst company ever

STAY AWAY!!! Company is a rip off ! They are a broker ! Once you sign there is nothing you can do about it. They gave me a low estimate in beginning then it increased 3 days before the move then when movers came it increased again!!!!! These people are scammers and very disloyal !