Cardinal Van Lines

If I could give negative stars, I would. The company grossly underestimated the moving cost. When the movers got there, they packed up one room and then quoted that the rest of the house would cost double that. We paid for full service, what we got were 3 men in a Ryder truck with no level of experience packing items. Nothing was labeled, items were haphazardly packed, and even worse, we never received half our items upon delivery. They require a deposit, then the movers who packed our stuff and the ones who unloaded it both required checks or money orders so there's no way to file a dispute (probably because this is their usual mode of operating). When we call the movers and broker, no one is taking accountability for losing our items so we can't even file an insurance claim. Do not go with them under any circumstances. We're currently exploring legal action against them.

Move size: 2 Bedroom Home Service cost: $9800

Cardinal Van Lines is not the moving company. They serve as a middle man for other moving companies, at least they did in my case. They outsourced to “unlimited moving” which had worse reviews than Cardinal. Cardinal did not tell me that before after I signed the contract. That created more problems than I can describe, going between two different moving companies who do not care in the slightest about your move. My delivery date that we agreed upon was 10/1- 10/3 because that was the date we closed on the new house. Cardinal said they would not be a problem because of the size of our move and it would not take longer than five days to get to our new home.

Once I signed the contract and set up a time for them to come pick up my possessions, Cardinal would not take my call nor respond to messages. Which I found odd because I thought they were the ones picking up my stuff. Come to find out, it was another company that showed up on the moving day. Which was very concerning and upsetting. Like it was a scam. The scam came an hour later when that moving company charge me an extra $6,200. They said although the itinerary was 100% accurate, cardinal underestimated the cubic footage of my stuff.

I was told I would have a truck to myself because we had so many items in our two-story house, and it would be a semi truck. Unlimited Moving showed up in a large budget truck and said they would have to bring another large budget truck the next day to finish up the load. To be fair, the loaders were very hard working and professional. When signing the paperwork, I noticed that it said our stuff would not arrive for 2 to 3 weeks after the agreed-upon date of arrival. I shared with them what cardinal promised me and they said they were sorry but that is how long it takes. And that our stuff will just sit in storage until they could find someone to drive it to our new home.

We moved from Illinois to SC. It was a two story house with a finished basement. They updated quote with all our items (including 94 boxes of stuff) was $17,200. When the movers from Unlimited move-in got to our house, our final price went up to $23,670. Again, I asked how that could be and what could be done because the list was 100% complete and that’s not my problem. And they said to move forward with the move and for them to move my stuff, they had to charge me that much or not move me.

Several expensive items were damaged or missing despite our several hundred dollars worth of bubble wrap, foam padding and heavy duty boxes. Even things such as our $500 smokeless fire pit, which is metal. There are three HUGE dents on all sides, like they purposely threw it down stairs.

Our stuff, including my 1 year old’s stuff was 2 1/2 weeks late. They finally showed in two large trucks again. One was a day late despite following the first truck. How does that happen??

Anything that can go wrong with these companies, happens. Try to find any other moving company.

Move size: 4 Bedroom Home Service cost: $23700

This company is deceptive in their how they operate, what they say they will do, and how they present their services. Horrible mistake to use this company. William was person I spoke with. Disappeared after initial contact. Stay as far away from this company as possible. If you use them or the companies they foist you off on, you will regret it. Be particularly vigilant regarding their supposed insurance coverage. Just as worthless as the company. It's what they don't tell you that will cost you in the end.

Move size: 4+ Bedroom Home Service cost: $38000