Cardinal Van Lines

If you want to be told one thing and then experience something completely different from what you were told, then this is for you! "It's in the contract" is my favorite customer service response to being told one thing and having them continually add on fees when we were told the price was locked in and accounted for the overage. If the inventory is not exact they will charge more even though the sales rep assured otherwise because..., "it's there in the contract". Well, I want to do business with people that do what they say and don't mislead you. So they got our money this time but will never get it again and we will never recommend their service

Move size: 2 Bedroom Home Service cost: $6000

Company gave us an est of $1994.43 for small move from Mo to Va.We added 20 boxes and extra charge of $600. Showed up after 5pm on a Fri.Wanted to charge 80 Cu feet for a dryer and a small book shelf(acc 12 cu ft) and upped the cost to over $5300.We sent them packing (found them sleeping at end of our driveway) My 2 sons and I loaded a 16 ft U-haul (I'm 71 yrs old) with space left over approx 600-650 cu feet total.This Co is terrible and I think they write their own positive reviews. They are TERRIBLE and would NOT recommend them to anyone.Won't return my calls or answer my e-mails either and are refusing to refund my daughters $600 deposit. These are the kinds of business's that need to be closed down and ran out of our country !!!!

Move size: Studio Service cost: $5300

I would give 0 stars if I could. I was originally told that they would arrive Friday or Saturday. They came on Thursday. They also upcharged me significantly even though I had exactly what was on my inventory list. They also said they don't accept credit cards and asked me to us Zelle. Felt strange to Zelle a "reputable" company. More problems arose when I tried to figure out when my stuff would be delivered. The reason I chose this company was because I was originally told I could expect my items 5-7 business days from pick up. When I called later I was told 7-14 business days from pick up. Someone else told me 2-10 business days from the date I put on the form as first possible delivery date. They also don't know where my items are. They keep saying "a secure warehouse" but it seems like they just don't know. I feel lied to and manipulated into giving them my business.

Move size: Partial Move Service cost: $1800

This is a broker and not an actual moving company. They should have told us. They then use moving companies that do the actual moving with bad reviews so once the get their cut they are no longer as helpful and when they do finally answer they blame the other company though they were the once who made all the promises. Stuff got their eventually but not when promised so we just sat around waiting for 4 days. This is a bait and switch so beware. You get what you pay for as they say

Move size: 1 Bedroom Home Service cost: $2300

DO NOT BOOK WITH THESE CRIMINALS! This was booked through a third party, and they would not give their name to me prior to the move which should have been my first red flag. I was quoted $1,600 for a very minimal move across NYS. They arrived earlier than anticipated and was strategic so their office or the broker was not open yet to call while they scammed me. As the main mover walked around my apartment hey would said Hey, this is really nice, how much is this costing you? and taking inventory of my items. He Assured me before they loaded my items that it would be the same agreed cost and I would get my items the next day. After my items were loaded and he kept pushing how much do I pay in rent which I did NOT give up, he then charged me 2X!! $3,200 unless I tipped him and his 2 workers $75 in cash. They took 3 loads to the truck and worked for 20 minutes. I told him I was NOT comfortable with that and he held me, hostage, in my apartment while I had to walk around town as he demanded more and more cash on the spot. He was so degrading and condescending and completely scammed me. He held me and my items hostage until I could come up with the cash and would not leave my apartment until we agreed to his terms. When I finally got him to leave and made his demands, his company did not answer the phone for a week and told me I should have called the police and confirmed they were AOK hiring criminals. When my items did arrive, it was if a different truck they showed up at 10PM without warning and all of my boxes were completely crushed and damaged. They had so many hidden charges and fees for the police coming and moving the truck which were never disclosed. I WISH I COULD GIVE THEM 0 STARS! TERRIBLE SERVICE. I feel totally violated I was scammed, screamed at, and taken advantage of. These people need to be out of business.

Move size: 1 Bedroom Home Service cost: $3600

I found out after that they subcontract your move other companies. I had Instamove from Birmingham Alabama.

I was called and was asked if they could pick up my furniture, put it in storage in Florida (where it was being moved to) and it would be brought to me within 3 days of being called for. As a courtesy to them, I allowed it. I had paid Cardinal 30% already. When the moving truck arrived I was told I needed to pay about %30 percent more than I was quoted. I really had no recourse but to do this as I was already put over $800. My house was closing on 3/31. I repeatedly called Cardinal for days before to tell them to please deliver on the 31st or 04/01. They would never answer. Finally, by a miracle, I got an answer. I was told my furniture was still in Birmingham and I had to wait for a truck heading here before they would load and deliver it.

It arrived on 04/18. We had to buy a futon just to have somewhere to sleep. My furniture was squashed and wedged in the middle of the truck. It was pulled out with no real regard for its care. I found 3 broken items and a missing part of a bed fram before they left. Now every day I find cracks or chips on multiple items. I was so completely stressed out by this move I did not take the time to carefully inspect each and every item. I have moved multiple times and this is by far the worse move I have ever had.

Move size: Partial Move Service cost: $2400

Feel as though I have been completely taken advantage of by this company and could not recommend them to anyone. Whenever I booked my move, I was told it would be $1500 and three to four days before I receive my things for a Pennsylvania to Florida move. Now, after paying double than what they said I would be paying, I am told it could be up to 14 days before I even receive my things, and that’s only after they picked everything up.

Scott Thomas on the phone only told me what I wanted to hear, took my money, and has been unhelpful since. They contract your job out to another company and after they get their deposit, they don’t care to deal with you at all. They didn’t ask for the size of my boxes so because of this, the movers said I would be paying extra. Another thing I was never told about was that I needed to have CASH or VENMO ready for when the actual movers arrived. If I had planned on using a credit card, I would have been completely out of luck.

And now it is incredibly difficult to get anyone on the phone with the status of my belongings and it is now days after my projected delivery date with no word from them without me calling relentlessly. Every time I get someone on the phone, they say I will receive another phone call later in the day to discuss my issues and that never happens. I am being given the runaround while this company refuses to tell me where my belongings are and when I will get them. The non transparency of this company is appalling and I have only been treated terribly by them and receiving no help in regards to all of the items they entrusted me with that is apparently now in a warehouse somewhere and not even on its way to me.

I was supposed to start working a few days after arriving (as soon as I had my things delivered to me), but I was never told that could be up to two weeks from my pickup date and now I am left without a way to make money seeing as they have all of my equipment (I’m a massage therapist and they have my table.) Considering their lack of concern about my timeframe, my money, and all of my things that I entrusted them with, I am honestly very worried about whether my items will arrive to me in decent condition now. Friends of mine had a job booked with them a week after me but after they saw how unprofessional Cardinal Van Lines is and how dishonest they were about price and time frame, they were able to cancel their job and receive their deposit back as this company KNOWS they are making promises they won’t keep.

Please save yourself money and peace of mind and do not use this company. They will rip you off and then say everything was only an estimate. Guaranteed all of these wonderful reviews are bought because both myself and my friends experienced nothing but terrible service from them.

Move size: 1 Bedroom Home Service cost: $2910

I was given a quote over the phone with a list provided to the company. I ended up getting charged DOUBLE what the original quote was and they told me there was nothing they could do about it and I would lose my $1100 deposit. Absolute worst customer service; have not heard one word since reaching out multiple times. The movers ended up losing some parts of my headboard for my bed and I called many times to ask if they left it in the truck and no response. I DO NOT RECOMMEND USING THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $4000