Cardinal Van Lines

My plan was to move my dad from Florida to NY and decided to use a company named Cardinal Van. Once the paperwork part was complete I was given a 3 day window period as to when the movers will be arriving. So I received a call that the moving truck will be arriving July 28th between 9am-12pm. Its was 12:30pm that day and NO one called me including the driver to tell me they were going to be running late. I called the company back and was told he will be arriving in an hour. Unfortunately, I had to leave for work. My dad who is 83 yrs, then waited by himself for the truck to arrive. My dad calls me at 2:30p and still no truck. I call the moving company again to find out what the delay was. I was asked "Did you speak with driver?" I said no and that he did not call me all day today to update me. Again I was told by the employee, whose name I think was Brianna, he should be there in an hour. I asked why the driver has not called me since 9am and its now 2:20pm. She says he is busy driving, its raining and there is a lot of traffic. Due to this he can't drive the truck and make calls at the same time. I have used many movng companies and never seen one person come to load the truck. When I asked if he is the only person coming to take payment and load the truck, she says "Hold on I'm going to call the driver." I can't believe what she said. Why is it that she can call the driver while he is driving, and I can't. One minute ago she told me he can't drive and be on the phone at the same time. I spoke with another customer service rep and asked if I can speak with or email the owner of the Moving company whose name is Thomas Moore, her answer "He does not speak with cliental." I'm saddened by this experience and went on to cancel my move with Cardinal Van.

Move size: 1 Bedroom Home Service cost: $2675

I had a contract with Cardinal to deliver our stuffs from Washington to Florida after their sales agent named Jason gave us a reasonable quote. He even sent me a text stating I can contact him if I need anything. The contract was 4-21 days after pick up. After payment for deposit, I was on my own. The delivery until now is undetermined, it's already 40 days. I tried to contact Cardinal Customer Service and I couldn't get any response. Even texting Jason, no response received. At least by writing my review, I can share my experience and warn potential customers.

Move size: 2 Bedroom Home Service cost: $12000

This business has been reported to CONSUMER AFFAIRS DEPARTMENT.

I spoke to Natalie, a manager, mid June to set up a move for August. Before signing the contract she assured me that she would call dispatch and driver to narrow down the delivery window. She informed me that the movers would get there on a specific date, a total of 15 days after pick up. I signed a contract with a pick up date August 4 or 5th. And drop of August 19. Yaniv, their dispatch, called on August 2nd to inform me that they were coming to pick up my stuff a day earlier. Told him it wasn’t scheduled to be picked up until 24 hours later, he said, “well we are here now. So if you miss us we’ll be gone and can’t move your stuff.” Um… anyway. I said, I’m already packed so it’s not a big deal, but can we make sure stuff gets dropped off on time? Yaniv said I ask too many questions and he didn’t like that. Then said do you want to move or cancel? And before I could answer he hung up on me. Called their customer service — after calling for HOURS and no one answering — and finally Rachel, a customer service rep, picked up and told me my stuff would be at least 3 weeks late. She was very nonchalant about it, like switching the dates of a dentist appointment, and not playing with the livelihood of a human being. She too told me if I didn’t like it I could cancel. The stress they put me through, during high moving season one day before the move, was ENORMOUS. No one needs to go through this, moving across country itself is stressful enough. After the way I was treated, I woke up the following morning determined to find new movers, even on short notice. I was successful, and if you are still reading this: do yourself a favor and save yourself from HUGE drama, disrespect, awful business conduct.

Move size: Studio Service cost: $2000

What can I say? My experiece with Cardinal Van Lines was horrific to say the least. They come on all nicey nicey, but when the rubber hits the road it is another experience. They make promises and commitments that are not kept. They don't readily respond as a pickup date approaches, but they are good at notifying you of delays at the last minute. To keep the process going a "driver" will call to confirm inventory and guess what - the initial quote is significantly increased. The "scam" continued when I finally got through to a representative in the morning a couple of days after scheduled pickup and I was told a truck and driver was set up. Several hours later I did get a call from a driver saying he had just been contacted to pick up my load. Several hours later????? Timing??? That driver guaranteed he would be at my house two days later, unless he had a breakdown. Guess what, the morning of the pickup I got a call from the driver four hours away saying he had had a breakdown and it would take three days for the repair. I fired them on the spot, notified Cardinal through text and email as nobody answered their phone. I got a Penske truck and went through the inconvenience of doing the move myself, but ultimately saving quite a bit of money and eliminating the uncertainty of whether Cardinal Van Lines was going to show up or not. I had a hard departure date that I had to be out of my house on the pickup end. . Moving is stressful enough but to add the Cardinal experience on top of it... From my experience Cardinal Van Lines is dishonest, disengenuous - a scam. I did get my deposit back ( even from a debit card) through using the fraud department of my bank. Whatever Cardinal Van Lines deal is I don't know??? From my experience I would run as far away from them as you can. The positive feedback you read I would be suspicious of it. I am supposed to enter a star rating of 1 to 5. I grudgenly entered a 1 because there is nothing lower!!!

Move size: 2 Bedroom Home Service cost: $10000

HUGE SCAM!! I paid a deposit for a move from San Diego to Boston and received a 2-day window for the pick up. The night before the second day of the window, I received a call from the movers saying that they needed to delay for a day. This was already a huge issue, as my flight to Boston was on that day. Then, they called each of the next 4 consecutive days, telling me that they could not pick me up until the next day. Finally, I was put on a schedule 4 days after my scheduled move window. That morning, I was called and told that there was a mechanical failure, and they'd come the next day. The next day, they never called or showed up. I was able to contact the driver, and he told me that I was never put on their schedule. For the next 3 days, they called again to tell me that they needed to delay for another day. Finally, I was put on the schedule AGAIN, and the truck never showed up AGAIN, despite my calling the movers and Cardinal multiple times throughout the day and receiving assurance that the truck would come. Cardinal then assured me that they could get a truck to me early the next week, and they never even called me back. I asked multiple times for a refund on my deposit so I could hire movers that would actually show up, and Cardinal refused because their movers were still "willing to do the job." Yet, they continuously never showed up or contacted me. 1 month later, Cardinal is still telling me that I can't get a refund because the movers are willing to do the job. But my lease expired 3 days after my SCHEDULED pickup window, so obviously I had to hire new movers. Do NOT book with them if you actually want your stuff to be moved. They did absolutely nothing except cost me time and money.

Move size: 1 Bedroom Home Service cost: $6000

Out of 20+ moves, this company was the worst by far. They damaged or destroyed over a 1/3rd of my possessions. 90% of the boxes were crushed. I know how to pack boxes for a move and I used the same techniques I've developed from the last several moves. They managed to break a 1-1/2" thick solid wood plank on a bookcase. They broke the wheels off and bent the legs of a Weber grill. They threw bed casters owned by someone else into the broken box of my gold foil-covered theater light and damaged it. Many irreplaceable items were destroyed. They assured me adequate insurance would be available via a form the movers would bring with them. The movers that arrived said it was too late to buy that level of insurance. Their support people were as unhelpful as they were unfriendly. I was in a hurry with this move and didn't research this company adequately. I'll regret it for the rest of my life.

Move size: 1 Bedroom Home Service cost: $4000

They farm out to secondary moving companies without vetting them. Resulting in lost, broken, scratched, disassembled items missing parts. Extremely poor communication between Cardinal and their contractors about dates and manpower to deliver your mishandled and destroyed furnishings and unreplaceable memorabilia. They accept no responsibility for their shoddy practices with pat emails of apology and absolutely no action. My only recourse after contacting the BBB is to warn everyone on social media. Beware of them!!!!

Move size: 3 Bedroom Home Service cost: $18000

I used this company to move form CA to GA.

They are a broker who had my move handled by Sky Van Lines... I expected to be working with them and choose them based on their reviews but I was WRONG. They farm out to 2nd parties with out vetting them and then accept NO responsibility in the shoddy handling of your items, or the poor communication on what is expected of the secondary moving companies.

I was also criminally under quoted, when the movers came they demanded +50% or $2000 more!

Please stop giving your business to fraudulent companies. My stuff was picked up on 8/11 and as of 9/15 had YET to leave California. I was sleeping on the floor for a month. It was just delivered on 9/26, with missing and broken items.

This company is a scam that demands large cash payments and will tell you what ever you want to hear to get your business. They are not legit. Do not use them!

Move size: 1 Bedroom Home Service cost: $4500

Cardinal Van Lines is a Scam and they are not moving Company. They are broker which is very important to know. They don't own any trucks and not responsible for anything. Their deceptive business practice was to give you an estimate way under to lock you in to pay down deposit. Once you pay deposit, you won't be able to get your money back. In addition, they will say to do another check closer your moving date. Then, they will jack up your estimate right before you move. You can't even take your money out. On your moving date, their subcontracted company will come and even up their cost. By then, you really get stuck and have no way out if you are required to move out of your house. On the date that we moved, we have less times than the original estimate, and our costs went up by 9K. The original estimate was 6K, and we ended up paying 19K at the end. We fought and they agree to give us rebate for 1K, after two months, still haven't got the money yet.

Also, all the reviews were fake.

Move size: 4+ Bedroom Home Service cost: $19000