Homesafe Transit

I planned on moving from Utah to Illinois. It was a pretty big move. I paid a portion up front and later found I was not able to move at that time. I called the company and asked to be refunded. They said that I could be refunded only a portion of what I had paid, which is fine because I agreed to that, however they told me I first had to write an email to request that my move be canceled so that I could get a voucher for a move later on. I did what was asked and spoke and called them back. Then they told me... "You canceled your move. sorry we cant do anything for you." so the kept my money (hundreds of dollars) and refused to give me the voucher that they had promised me once I wrote the email I was TOLD to write. They are LIARS and I am reporting them for theft. I have the contracts that say I am able to get some of that money back. I have nothing but time.... I will continue to pester them and make reports. Their management is rude and disrespectful.

Move size: 4+ Bedroom Home Service cost: $10000

Moving can stress anyone out especially moving from Oklahoma to Florida. My agent Jordan Mason was amazing with getting everything set up with my move. The professionalism and courtesy that I received was above and beyond what I could imagine. This company is God sent, everything went smoothly with the move from packing to set up and I can’t thank them enough for making my move literally stress free. I definitely recommended this company and I definitely recommend working with Jordan. I would give y’all 10 stars if I could. Thank you and your company for all you do.

Move size: 4 Bedroom Home Service cost: $4807

FYI Homesafe Transit is a broker company and not the actual company that will move your stuff! I got a quote to move from CA to NY. Initial quote on 11/06 from sales person Jarrod Crooney was $3060.01, on 11/13 I received a call from Homesafe Transit’s "quality assurance" person (Camron Smith) and was told we have enough space on the truck so add all item you think you might want to take, and we can remove them during moving if need be. The original items given to sales person Jarrod were all changed to XXL by Camron and the new price became $8199.99! I told Camron to cancel my order, and I was told I can't and would have to forfeit my deposit of $1104.99 made on 11/06. I called their office as soon as they opened on Monday 11/15 and after several calls, and false promises to call back with a resolution, I finally called them after waiting for hours, and was told by (Grace, claimed to be supervisor) they will not refund my deposit! This company is a total scam. If you are moving, save yourself the headache and either sell your stuff or rent a moving truck and move your stuff yourself!

Move size: 1 Bedroom Home Service cost: $8200

This company is making money scamming you they quote me a price than movers finished put my things on the truck. The head guy Joe told I have over 535 cube feet. My storage was 10 by 20 he’s telling I had over 2000 sq ft of storage. Well that was not true My house was only 1700 sq ft. I told Joe I didn’t have another $1600. That what he wanted to charge me. I end up giving him additional $500. There was three guys on the truck it took them 2.5 hours to take my things out of my storage. I had movers to put my things in and it was only 2 guys it took one hours for the. TheMovers didn’t have any covers for the furniture they had nothing? On Monday Joe calls tell me he needs me to call weight station. The reason I had to call None of three people had a driver. I was told by Supervisor it I don’t get my furniture he has everything I need to file a report with the police. Against this company. I believe they quote you on cube feet. Than when movers get there they charge more money and I really think Jessica and the movers work together and split the extra money. I gave them a list with all my thinks they don’t by that list at all? They only used cube feet Not by my inventory.

Let’s talk about office personnel “Jessica” she took my order and told me I can call her she would be there from the beginning to the end AS OF THIS DAY SHE HAS’NT ANSWER ANY OF EMAILS OR CALLS.. THE CUSTOMER SERVICE IS ALSO BAD THE GIRL ASHLEY IS SO RUDE. SHE TOLD ME TODAY SHE CAN’T CONTACT DRIVER TO FIND OUT WHERE MY FURNITURE WAS. She claims she can’t contact them everyday I ask Why? she was Rude saying if I told me last week my furniture between Monday & Wednesday of this week. SHE CLAIMS I SHOULD HAVE MY FURNITURE BY Wednesday 12/8/21. They also advertise they are on call 247 that’s a HUGH LIE “SCAMMERS” I tried calling it goes to some man answer machine I never heard from anyone who works for this company.. I’m either on another call or I’m away from desk.

If you are looking for a Mover PLEASE PLEASE DON’T GO WITH THE HOMESAFE THEY ARE SCAMMERS!!!!

Move size: 2 Bedroom Home Service cost: $3800

They sent me a quote for $1670 and two days before my move, increased it to $3300. John Miller was the person who provided me the estimate and then Camron Smith comes up with the new amount of $3300. Multiple calls and emails were sent and made to reach John Miller but he did not respond and Camron tells me that me that he cant let me talk to John and he can solve. My deposit of $700 is gone and they don't want to return that. I'm looking for a lawyer to take legal action against these thieves. PLEASE SAVE YOUR MONEY AND DONT GET INVOLVED WITH THESE LIARS

Move size: 1 Bedroom Home Service cost: $3300

I got the run around trying to find out when movers would arrive. When I was finally able to update my inventory I found out that Dominic had entered some of our items as smaller, like our living room furniture was listed as patio furniture, which then increased the size and cost of our original quote. I ended up paying almost $2000 more. But by the time I was able to talk to Eric I was 2 days from our out of state move and backed in to a corner.

I was told movers would be at our home Friday afternoon, they didn't show up until 7pm. Like I'm not in the process of moving and have nothing else to do but sit at home waiting for movers to arrive. The movers told me they would arrive at our new home Monday at 3 pm, they didn't show up until the following Friday. We slept on the floor for a week with 2 small children. No one returns phone calls.

When they did finally come they had broken my husband's dresser, dinged up our brand new $1300 wooden bunk beds. I asked them to wrap them and was told they don't wrap beds. Broke my heirloom jars. I've moved these items myself before and never broken anything. They must have been really tossing things around to do this much damage.

I was told by the guys that delivered our items I had 30 days to file a claims form then he ran out the door as fast as he could. No one set anything up or put any of our furniture back together, staging was something we were promised in our " full service" moving quote. We did not receive full service what so ever.

I paid this company $5000 to break my things and give me the run around. I don't expect to get a claims form at this point. It's been over a week, the carrier company doesn't exist in a Google search, no one responds to emails and the phone number disconnects if you don't dial an extension, which I don't have. This is all very shady, I'm surprised I recieved any of our things at all.

Definitely do not recommend.

Move size: 4 Bedroom Home Service cost: $5191

These people picked up my things on November 21st as of this date December 16th my furniture was to be delivered on DECEMBER 2nd I still don’t have my furniture every time I called they tell they would I to contact the drive and never call me back. This woman name [NAME EDIT] was very rude. I’ve never been about to speech to a supervisor or dispatch concerning my things. The person who picked my furniture up claim I had 2200 sq ft of furniture. My things where in storage which was a 10 by 20 =200sq ft. They did not bring any blankets nothing to protect my furniture. The guy who was in charge said I owe another $1600 dollars I told put it all back he said I would loose my $1654.96. He said I will charge you another $1000. So I gave him another $500. When the movers when through weight station they were flagged because none of them had a driver license. So the Supervisor called and asked did know these people yes. He said beware you might not get your furniture. He told me if I don’t to call him back and he will help me he has all of their information. I was told my [NAME EDIT] I would have my furniture by December 6th through 8 of December.. I still don’t have my furniture. On Monday December 13th [NAME EDIT] called saying my furniture will be there in 7 to 10 [NAME EDIT] days..please please do not use this company they are scammers.. I asked this woman who worked the company [NAME EDIT] would she help me or be there she said to the end of I’ve email I’ve called to speak to her and I always get [NAME EDIT].

PLEASE PLEASE PLEASE DON’T USE THIS COMPANY THEY CLAIM THEY HAVE BEEN IN THE BUSINESS FOR 50 YEARS AND THEY ARE THERE FOR YOU 247 WHEN I CALLED ON THE WEEKEND NO ONE ANSWER THE PHONE.

Move size: 2 Bedroom Home Service cost: $3680

I will keep the facts simple. I called for a quote, realizing it was a broker and thinking that they would shop around for a quality good cost contractor to move about a 1500 square-foot home.

I reviewed the contract, signed the contract, and asked for a specific date a month in advance for pick up and delivery. I realized I would have some more but nothing unreasonable as far as the amount after packing. When I finally reached a customer service guy at the company, he sent me a text I told him I had some revisions which I knew would increase the price some. He asked me to text it I did no response so I emailed it still no response I emailed the second time is now we are only a few days out for pick up but no response with the increased price would be. To my complete surprise it was almost double what I was quoted on the phone but not double the price.

The company agreed I could pay credit card on the front end & the backend with no additional fees. The movers showed up on a Saturday at 5 PM (which was four hours later than they originally said ), told me that I had way more stuff that it was heavy which is not true( I had no fridge, w/d, heavy sofa etc) And that they needed to charge me a bulk price in addition to the extra poundage, when they arrived late in the evening one was sick so that left one person to load. The truck did not have a ramp. They advised I had to pay the credit card fee . But at this point I’m now committed because the company has my deposit and I need to move out of my rental house. The truck itself was in poor shape with a tail light broken and the workers were rude and very unprofessional. I had to call Candace read at the Homesafe Transit company . At that point I should have just paid another months rent but I figured everything is loaded will get it moved. They called me two weeks later on a Friday night at 9 PM saying they would be delivering on Sunday which was Mother’s Day. I had to renegotiate a different date as I was not in town. When they arrived A day later than they agreed to, they were five hours later than they said they would, they wanted the balance paid to them in cash. Which I refused. They actually only had half of my load and told me they were doing me a favor that they weren’t going to charge me a repacking fee since I wasn’t available on Sunday for delivery. I refuse to pay cash at first but they had all of my furniture and half of the down payment.

I Paid half the balance in cash they unloaded things mainly the boxes. It’s at that point I realize none of my furniture was actually in their van. It was not a moving truck. Again they were unprofessional and rude. They continuously told me that if anything might be damaged it was my fault on packing, which is not true because I have packed many times many things without them being broken. They promised they would be back the next morning at 8 AM. They didn’t arrive until 1 PM. I had to pay rest of the cash before they would even open up the truck. I called their parent company long distance van lines a.k.a. prestige moving. I told him that I felt like I was being scammed and that they were lacking integrity. They told me well they’ll just pack up and keep the rest of my stuff. Almost every bit of my furniture was damaged once it was taken off they offered me a very small less than $200 discount for the hassle and broken things. And they were in a rush to leave the house. Because they were so late and I was still working the next day when I started checking my furniture and belongings and noticed it was all damaged I called home safe transit no response. I called the driver and that parent company for prestige movers and no response.

I believe this is part of their scam and the bait and switch is that they are late they have your stuff it’s hostage by the time it gets there after they’re so rude and unprofessional and they get it all in the house then you’re just ready for them to be gone and then when you check things out they are non-responsive at all.

So do not be fold by any of the positive reviews that are on any website for this company. They are a bait, switch, and scam company. They take advantage of the fact that they reel you in then you pay higher prices then quoted( even taking into account the fact that you always know you’re going to pay a little bit more because you don’t pack exactly accurately) then when you have a problem or a complaint, you are SOL as they have your money your household goods and no way to seek restitution for the damage that they caused to your household goods. I am not an angry nor unhappy person and I did my research on the front end but save yourself the hassle and go with a reputable high class company that allows you to pay by credit card and will do a virtual or on site walk-through of all of your household goods prior to a contract

Move size: 2 Bedroom Home Service cost: $10000

Don’t do it…cancelled at the last minute...services not rendered...difficult to get a refund.

U-Haul was wonderful! Homesafe Transit...not so much. Why U-Haul? Because Homesafe Transit cancelled the evening of pickup...you read that right, they cancelled. We were forced to get two U-Haul trailers, load, and tow. In the long run, U-Haul was less stressful, much more dependable, and considerably less expensive.

Here is the sad saga of our ordeal:

Ordered service on the 22nd of February with a 2-day envelope for pick up on the 14th or 15th of March. This was not a large move, only personal boxed items, odds and ends that amounted to the size of a normal garage bay about 4 feet high (we sold our house turn-key including furniture). Drop off was a storage unit. Easy. Michael Romero was great, explained everything, assured me that all would go well, and he would be available throughout the process and took a deposit of ⅓ of the proposed bill via credit card. Keep in mind that when/if they ever do pick up and drop off you will have to pay the pickup and then the delivery portions of the bill in cash. Michael was responsive and available...that was until moving day. We were supposed to get a call 2 days before pickup to go over the list and the final price from Eric. Crickets. First red flag.

Since they hadn’t called, I called Michael two days before the scheduled pickup. He was surprised that we had not heard from the coordinator and contacted him (Eric Martin). Eric eventually called me, and we went over the list, price went up considerably (we did have more, but not a significant amount more - but what choice did we have at this time?), and he tried to defer the pickup date. Two more red flags. I could not change the date. We had escrow closing based on their 2-day pickup envelope. I couldn’t negotiate pricing; we were contractually committed, and it was all scheduled, not like I could cancel them, right?

Eric said he could pick up on the 15th between 3 and 6 pm. Pick up time of 6 pm rolls around...crickets. I called Michael when the pick up didn’t occur, and his line was disconnected. I tried Eric on his line, and there was no answer. I then called the main line, and Eric answered. Eric said that he could not be there, and he cancelled. This is about 6:30 in the evening. No thanks to Homesafe leaving us stranded, we were left to scramble and figure things out on our own. Enter U-Haul.

Eric stated that he would send an email confirming the deposit refund. I didn’t get it until I called the next day and insisted on it. Eric said it would be processed in 7 to 9 days. Didn’t happen. Had to call again. Eric stated that he would look into it and asked for 48 hours. I immediately called Michael who was back in the office and was not even aware that the company had cancelled our pickup. Michael apologized profusely and got the refund issued. I just got an email indicating that it is being processed (credit card statement indicated processed on the 31st of March).

This note came along with the refund notice...

Your refund is being processed in the amount of $XXX.XX if you have any questions queries or concerns feel free to call anytime.

PS: Please leave a review on your experience from our initial hello up to this point, we would appreciate if you can leave out that we refunded you. Our policy is strict on refunds. :) This will help our business and also help you by entering your name into a lottery for a $500 visa card on 4/01/2021.

To repeat:

Don’t do it…cancelled at the last minute...services not rendered...difficult to get a refund.

Move size: Partial Move Service cost: $3495

Booked homesafe for a cross country move. They made the whole thing sound too good to be true, and it was.

They quoted me 2500 , which was really cheap comparatively speaking..of course on the day of the move that nearly doubled, because "I had too many boxes" meanwhile I was told on multiple occasions leading up to the move that "as long as you don't add a grand piano, you'll be fine" they also told me I'd have my stuff in a week or two...showed up today 6 weeks later. The company they outsourced my move to was also awful.

Repeatedly saying "we contractually can do this, and contractually Don have to deliver for 30 business days"

I tried talking to homesafe multiple times these last 5 or so weeks, and apparently my problems were above everyone's pay grade.

Absolutely horrible company, pay for professionals. Avoid at all cost.

Move size: 3 Bedroom Home Service cost: $4900

1. HomeSafe purposefully underquotes you to secure your contract: I ended up paying 36% more than I was originally quoted - even though I didn’t end up bringing some of my biggest furniture items on the truck (two dressers, nightstands, and bookshelves). They have an incentive to underestimate how much space you will take up on a truck, so that they can outbid other moving companies and secure your initial deposit. This means that you will end up paying much more than the quote that HomeSafe gives you. Be prepared for an increase in thousands of dollars.

2. HomeSafe works with sketchy and unprofessional carriers: We were not given information about our carrier until the day they showed up. The carrier we were assigned has notoriously negative online reviews, which they lived up to in our experience. The carrier added on hundreds of dollars of unexpected fees, and the movers tried to make a deal with us that they would waive the fees if we tipped them directly. They also broke multiple pieces of our furniture.

3. HomeSafe’s customer support is unreliable and rude: After our totally unprofessional and disappointing moving experience, I tried multiple times over the course of weeks to reconcile the situation with HomeSafe’s customer support team. The staff was dismissive, rude, and eventually stopped answering our calls.

HomeSafe Transit is a fraudulent company that needs to be investigated by the Better Business Bureau and the Federal Motor Carrier Safety Administration.

Move size: 1 Bedroom Home Service cost: $5400

The worst company and service ever!! Do NOT hire this company, they are full of scams and "hidden fees" and will leave you stranded to pay for everything last minute and say "there is nothing we can do". I was given a quote and they day of the pickup I was charged almost $1000 extra. Does not make any sense bc I actually ended up not taking the largest furniture items. After trying to contact the lady who I had been in contact with up until the pick up date, she mysteriously disappeared, there was no way to contact her via email or phone... 1st red flag. After multiple attempt to fix this issue the "manger" tells me the quote was so much different bc many items, that I KNOW I reported on my estimate, where apparently not on their estimate. This lady deleted several of my items just to give me the price I was looking for. To make matters worse, a day before my delivery, the third party calls me to tell me that there will be a $300 fee bc they are coming in a full-size 18-wheeler and will need a "shuttle" to move all the stuff. THAT IS NOT MY FAULT. I called Homesafe Transit and they wiped their hands clean and said they were not paying that fee. It has been a nightmare dealing with them! HORRIBLE, AWFUL CUSTOMER SERVICE! DONT EVER HIRE THEM!!

Move size: 1 Bedroom Home Service cost: $2900

This is a scamming business. Very surprised that they have a DOT number and are being allowed to scam people day in and out. I was told someone would call me a day or two before to confirm the move - no one called. Tried to reschedule and was told there will be a rescheduling fees. I flew in from out of state for this move and no one called even the day of the move. Left several messages on all their numbers and e mails - got a call at 2 pm in the afternoon saying the movers were stuck in bad weather and they will get back with a new mover. No one called back despite the fact I informed them I had a flight back that night. Called them several times after I returned. It has been impossible to speak to a manager - VERY RUDE agent- Grace said she will let the manager know and never called back. Sent them several e mails asking for a refund since their movers were a NO SHOW. Got a response saying -Billing is looking into this.

Have not heard back. They are clearly scammers. Will report them to the DOT.

Move size: 1 Bedroom Home Service cost: $2800

This broker gave me a great price forour move from CA to NC, so we didn't go with anyone else. The Rep I was dealing with contacted me for months before my move giving me more and more discounts every time. The day before pick-up Home Safe called to "adjust" the estimate and it was double what they told me from the beginning. We were stuck at that point because the move was scheduled for the next day. The movers showed up and loaded the goods. There were a few items left and plenty of room on the truck, but they refused to take the items. We were told they would store our goods at a warehouse in CA (would not tell us where). They told us to call them 3 weeks before we wanted the goods delivered. We gave them 6 weeks notice. We wanted the goods delivered on Feb 1. They took this as first delivery date and it doesn't look like goods will be delivered until end of Feb. Read the fine print people! They won't tell you anything to be helpful.

Move size: 3 Bedroom Home Service cost: $12000

I would give them zero stars if I could. The movers got her and quoted me it's going to be $3k extra for our stuff! He only had 3 cubic feet for us!! Kimberly who I set this up with told me she added extra for our needs and we had 90 cubic feet! Called to resolve this issue and the woman was extremely rude! No help. Said it's out of her hands and now have to deal with the movers directly!? Insane! On top of being rude we asked to speak to a supervisor and she hung up on us. This has to be scam. I have never dealt with a company so unprofessional, rude, and unorganized. They were quick to take the $700 but couldn't help us with the part they messed up on with was under estimating our stuff.

Move size: 1 Bedroom Home Service cost: $5500

DO NOT use this company for your move. I scheduled this move on Jan. 20th of 2022. I was given a 48 hour window to be moved on Feb 13 or 14th. I called them on Feb. 12th and I was told that movers would be at my house on the 13th between 9am and 3pm. No show or no call.

I called customer service on Monday the 14th. She gave all kinds of excuses on why they may not have shown up.

I asked for a refund on my deposit and she told me that I could not get a refund because I signed a contract.

I have reported them to the BBB where they also have horrible reviews.

How they are legally able to stay in business is beyond me.

Move size: 1 Bedroom Home Service cost: $2213

My husband and I were desperate for last minute movers due to our previous movers cancelling on us. During the initial phone call, we were assured by Angelo that there were movers available near us that day, so we signed the contract and paid. Several hours go by without a phone call from whoever was supposed to move out belongings, so we reached out. We reached Samantha in customer service who was extremely rude from the beginning and told us we were never told that the move would be happening that day and the earliest was the following day. We attempted to get into contact with Angelo who said he'd "figure it out", which apparently just meant transferring to someone else who had no idea what the problem was or who we were. Nice to know that this company makes a living on scamming military families who have no choice in when they have to move.

Move size: 2 Bedroom Home Service cost: $2171

I spoke with TJ Roger's from Homesafe Transit regarding a move from DE to IL, choose them because of being a veterans company. I was quoted $2239.00. The day the moving company came I was told the price is now $3486.00 due to the amount of cubic feet my things will take up. I actually had to leave behind 10 bins, my dresser, patio furniture, 2 utility cabinets & elliptical. The elliptical was an extra $150.00 simply because it was an elliptical, which TJ wrote on my contract as exercise equipment. When I called Homesafe Transit I was not very nice so it took 4 phone calls for me to calm down enough for someone to talk with me, for that I did apologize. I asked what I paid Homesafe $937.00 for since I had to give the moving company $1475.00 in cash in DE then another 1275.00 in cash in IL. I was told by a lady that I don't remember her name thou I know it wasn't Tatiana, it was for everyone who touched my file...apparently I'm in the wrong profession. I explained my dilemma. First thing she said was that I missed a quality call/text that I never rec'd, TJ wrote the elliptical up incorrectly and they use a standard DOT software program that doesn't always state sizes correctly. I gave TJ the measurements of my boxes & quantities. She told me she would look in to it and get back to me. It's been 14 days, no call backs, no cc reimbursement of any amount and I truly don't think there will be. LESSON learned the hard way. CONTACT the moving company directly NEVER use a broker for a household move.

Move size: 1 Bedroom Home Service cost: $3484

DO NOT USE HOMESAFE !!!!!!

The coordinator's quote was over $1,000 off. So instead of spending less than $2k, I spent over $3k. When I called to complain they just kept passing me around and connecting me with someone different. When I spoke with Dispatch, he said he would call me back the next day with our next steps but didn't... so I had to call him. The lack of communication is sickening and their inaccuracy with the quote cost me much more than I budgeted for.

Additionally, the movers they hired to move my stuff, broke my couch, lost a piece of my nightstand, and ignored my calls for 2 weeks. I have been trying to file a claim about my damaged and missing furniture but can't even get a hold of them. Disgusting. They do not deserve anyone's business.

Move size: 1 Bedroom Home Service cost: $3100

I received a quote to move my stuff 400 miles. The estimate was for 880 cf, and was going to cost just under $5000. I put down a $1700 deposit as was required. Within a couple hours I received another estimate that was cheaper for more space. I reviewed the contract and then notified Home Safe in writing that I was terminating the contract. Three and a half weeks later I have yet to receive my deposit back. I have contacted the company however I get the run around and they keep telling me they need more time to close my file.

Move size: 2 Bedroom Home Service cost: $5000

If u could give them zero stars and leave a comment, I would. They lie. They quote you for the minimal to take your high deposit & then when the drivers/movers arrive they increase the move entirely by $3k-$4k. Unfortunately after explaining every detail of items to move to Jordan Mason, he quoted me, he proceeded to say “you’re getting a big truck so don’t worry about it”. First hiccup was the movers arrived a day early with no notification at all, while we had company over for the last day in the house. They left & returned the actual scheduled day, and jacked up the cost to over $3k!!! After speaking to the horrid manager named Eric, when I initially got on the phone with him, he was very defensive and did not let me explain what all happened that weekend, he kept interrupting me, so I already knew what type of company and person I was about to deal with, of course in defense mode I asked him to let me speak, he did not. He said my money was absolutely not refundable & in fact his sarcastic words were “did your husband even read the little terms and agreement by the little box before he checked it?”. Professional right? He proceeded to get unprofessional, I apologized several times and said I know it’s not exactly his fault, then when I got upset after he got extremely ghetto, he threatened to hang up on me. Instead of sitting on the phone arguing with him, I straight up asked can you refund the money? He said “ABSOLUTELY NOT”, I said well then what am I on the phone for? He is completely unprofessional. Save the headache because his exact words were “no move is not stressful” excuse me sir but your website says you’re suppose to make it stress free!!!!

Move size: 2 Bedroom Home Service cost: $2893