Brightline Moving & Storage

With our cross-country move, we did a virtual walk-through (due to COVID policies) and the estimated volume of our move was 668 cubic feet. Once the movers arrived, they said the new estimate was around 1200 cubic feet, and that the price would be increasing from ~$11,000 to $16-17,000. While I don’t think that the movers were attempting to bait and switch, that is certainly how it appears. Regardless, Brightline clearly made no effort to provide an accurate initial estimate to enable us to budget accurately for the move. A $5000 to $6000 increase in price (30-40%) the day of the move is careless at best, dishonest at worst, and definitely manipulative.

Move size: 1 Bedroom Home Service cost: $17590

They are 100% scammers. During my initial call I explained every single thing that I wanted to take with me. All the way down to exact measurements. The rep added everything up and gave me a price and after reviewing the list I noticed it had "King Bed Frame" so before paying any deposit I explained to the gentleman that I had a head board and foot board on all of my beds. He responded saying "oh yea its no worry, the movers will just disassemble it and load it up, its not a problem." I made sure he was certain that it wouldn't be an issue and he reassured me that it wasn't. Today I received the call from the quality reassurance people to finalize everything that I was needing to take. He started by going over the list and specifying things like "Does the computer table only have legs" or is the vanity chair and "Accent Chair" and finally we got to the beds and he asked if they had head boards and foot boards, so I said yes and he said that we needed to add them. I explained that during my initial call I said that I had head and foot boards and the rep assured me that it wasn't an issue. He said the rep must've missed it. The cubic ft jumped by 200 which changed the price by almost 2000 dollars. I was furious. I asked to cancel my order and he pointed me to the part of the contract that states "If you cancel your move after 72 hours of placing it you only receive 50% of your refund." Also, if you cancel your move within 48 hours of the estimated pick-up date, your refund will be provided as a credit for the company needing to be used with 1 year." Guess when I received my quality assurance call?? This gentleman, out of his own mouth explained to me that they make money off of commission when people add on items and so does the actual movers. So they can arrive to your home and do whatever they want and you won't have any choice other than to lose your deposit. Their scheme is for the original call to be generic so that when the quality assurance call happens they will specify and your cu. ft. will change drastically. Also, you won't receive that call until at the very least you'll lose 50% of your deposit. Please be aware.

Move size: 2 Bedroom Home Service cost: $3760

This company is bright line moving same company they tried to change the name. Look at all the negative reviews on that site.

In my opinion these guys are no different than street thugs. These are the facts: I contacted this company to move some items from Los Angeles to Florida it was important to me that it go non stop because I had artwork and didn’t want the trip to go through multiple hands. When I explained this to the representative at bright line he ( Paul) assured me that the truck would take it directly from my house to Florida. He also said to me they were filling up and I needed to sign a co tract. About 4 days later I called the office because when i tried to contact Paul the agent I did not get a response. to confirm the reservation. When I contacted the corporate office they informed me that they subcontract with other companies and they don’t even know who and that my items would go to a warehouse and some other company will be picking it up and taking it to Florida. They don’t know the name of the company and that it was unacceptable. They basically acknowledged that they represented that to me and they said even though that is what they represented that they said I committed fraud this was the manager at the corporate office. She called herself mere. I called the credit card company immediately. Stopped payment on the credit card. I received an e mail from the company and they sent me an e mail representing that the co tract had been cancelled. That was one week ago then today I was notified by the credit card company. They the moving company used my credit card info to recharge my credit card without my permission.

If this is the entanglement you want then use this company otherwise my advise is to stay away as far as possible.

Move size: Studio Service cost: $2400

My family and I made a cross country move. When I contacted Brightline I felt confident that things would go well. Their representative Lindsay put on this act like she really cared and that I was in good hands. When i didn't contacy her right away to make a commitment she sent me a harassing voicemail and unprofessional email. I should have dropped them after this but went forward with them as they offered a lower cost. After I paid my deposit I never heard from Lindsay again. She didnt respond to any emails or texts. I was then put in touch with their QA rep named Zac. We had an appointment to speak at 900 on a Saturday. I waited until 1100 and never received a call. He then calls me Monday and says everything is on track and I would be accommodated. 20 mins later I get a call saying truck is on the way. They brokered me off to an unprofessional clown operation called Express Van Lines in Nevada. Lindsay and Zac never informed me that they were going to send my business elsewhere. After this they completely dropped me. It all resulted in a serious hike, a debacle of final payment process, and me unloading the truck with one guy when I as told it would be a 4 man crew. They did not unpack, unwrap, or stage anything like the contracted stated. I was left to unwrap their 3 layered wrap job on everything including blankets (more material more money) and a ton of material that I have to dispose of somehow. It was a nightmare and I highly suggest that others do not choose Brightline in Riviera Beach, Florida or Express Van Lines in Henderson Nevads. Do not buy the bill of goods like I did.

Move size: 4 Bedroom Home Service cost: $7820

You've heard of 'the one who got away' right? These are the movers I should have booked. I originally set up a quote with Lindsey but I wanted to save $200 bucks so I went elsewhere... BIG MISTAKE. The other movers ignored my calls , did not call when they said they would, lost my mattress. Meanwhile when the other movers did not reply, Lindsey at Brightline, was able to find me a truck on the fly and offer a refund if I had to cancel. Honestly, I kick myself everyday for not having chosen Brightline because they have the vertical supply chain (movers, trucks AND STORAGE [so they would be less likely to lose your mattress and make you sleep on the floor ;) ]). For my next move, I know the ONLY number I will be calling!!!

Move size: 2 Bedroom Home Service cost: $4500

This company is a scam. They will sweet-talk you into using their company and give you a good price. However, they will miss out on the scheduled collection day and then when they finally do arrive, they will charge you THOUSANDS more than they quoted, even if you specify exact dimensions and give them photos of all the items. Your items won’t arrive in a reasonable time and if they’re broken, that’s not their problem! They are not reputable, and I sincerely hope if you’re reading this review that you will choose someone else. I don’t want other people to get scammed by them like I did. Also, when considering reviews, look at how generic and suspicious the good reviews are. They are obviously fake. The bad reviews seem to be real experiences. We should have listened to the bad reviews.

Move size: 1 Bedroom Home Service cost: $3800

A $2,998 bid for a 1 bedroom apartment move from LA to Chicago turned into $5726 because of this company. They promised a delivery date of 8/4/21 and said my son's furniture needed to be ready for pick up 2 weeks from my call, which would give the moving company (a different company) time to get it to Chicago. I provided a detailed list of every piece of furniture, the estimated # of boxes we'd pack and a list of what would be left for the movers to pack at the time of the estimate. I asked about the history of the company and, though only 5 years old, they said they relied on good reviews to brand themselves, and added they tried harder. This is why I've written my first review ever. They deserve this 1 star review.

4 days before pick up they asked for more detail. It hadn't changed and we weren't fully packed. I called the next day to add more detail and it was an unpleasant talk where I was told we wouldn't have an accurate bid. I thought I had an accurate bid given my previous conversation with Brightline and emailed list of everything in the apartment. I'd been told the contents were "standard."

When the movers arrived they wanted $2600. more. Very stressful and my husband negotiated it to $1,000 more. However once our furniture was gone, the movers wanted $3200 more for an expedited fee to have delivery on 8/4. Our son was starting med school and needed to be moved in and ready to go, not waiting for their apparent right to hold the furniture for 21 days before delivery. After days of back and forth, that was negotiated to $1920 more w/ an 8/4 guarantee. It did not arrive on 8/4 but was delivered on 8/5 and we were reimbursed $192. I am not upset with the movers, unbelievably. They were within their rights and did an excellent job. I am angry with Brightline for unprofessional underbidding and outright failure to inform us that the moving company would require far more money not only to pick up our furniture but to get it to Chicago in time. Brightline acted as a broker, said whatever they could to get the job and were then out of the picture. Do not trust them!

Move size: 1 Bedroom Home Service cost: $5726

Please do not trust this company. Do not pay any amount upfront. They'll low ball you. My move was contracted to a company XYZ, I check their reviews and it was terrible. I decided to cancel it. The call was directed to their QA team who misguided me into putting the move on hold else lose 100% money. When I went back and read the contract, I was eligible for 50% refund. I write an email asking for cancellation, get a response back saying we got your email. I call them asking for refund, they said, it needs to be approved by the supervisor. Couple of days later they said it's approved. When I call them now, they say I'm not eligible. The customer support team is adamant in getting me connected with the supervisor. Feel totally cheated!!!

The customer service team threatens me NOT to leave a bad review. It seems this is one of the points mentioned in the contract. Wow!!

Have been following up every day to get at least 50% of my hard earned money back. But they don't seem to care. Poor customer service!!!

Move size: 1 Bedroom Home Service cost: $2300