Best Rate Removals Ltd

I would totally recommend Best Rate. Good communication from Ivan who was our contact via emails and phone. His quotes were clear and was very flexible with costs and time of moving.

It was all very straightforward on emails and Ivan was able to quote us from the descriptions we gave.

On the day the guys picked me up from Surbiton and was 10mins early. They were polite and professional and were really quick at loading up the van. We then got to my girlfriends place in Westbourne Park and their service was still just as good here. We then get to our new home in Richmond and even though they had to park on a very small street during a rubbish day for weather they didn't complain and again were quick at moving our stuff.

Moving is such a personal affair so to have faith and trust in removal guys is very very important and Best Rates helped us feel reassured throughout. The quote was also really good and exactly what the estimate was thanks to Ivan.

Service cost: £246

Best Rate removals gave us an excellent, efficient and cost effective service. From booking to collection and delivery all the personnel were helpful and polite. Pre removal boxes etc arrived on time, collection and delivery to the new office address was perfect.

Movers were patient and polite when delayed by access and delivered all our equipment without breakage.

We hope we don't have to move again for a long time but if we did we would certainly use Best Rate again!

Service cost: £263

Despite appalling weather and a hold-up with the solicitors on the day of our move, I was very impressed with the service I received from Best Rate Removals.

The staff were punctual, polite, helpful and patient. My move was awkward because access to the pick-up property needed to be pre-arranged (and hence the removal van had to be exactly on time); because the pick-up property was a fifth floor flat; and because of the aforementioned solicitor issues.

However, Best Rate were as professional and helpful as one would hope in the circumstances. Recommended.

Service cost: £426

The movers came diligently (were in fact an hour earlier than needed!) which was fantastic. They moved all our items carefully and were friendly and helpful throughout. This should give them a 5 star review.

But there were a few issues:
- Neither of the movers spoke English much at all so was very difficult to communicate anything but the absolute basics. This was annoying when trying to explain to them for example what to do when they got to the destination before me.
- The original quote they gave was for 2 hours for the whole move but just moving all our packed boxes into the Luton and then out at our destination itself took 2 hours. In total everything took 4 hours. I think they should have realized based on what we told them over the phone how long this would take. I feel like they purposely gave us an unrealistic time in their original quotation so it would appear cheaper than competitors.
- They didn't seem too organised in their office either. They tried charging me for an older more expensive quotation than the one I had sent them a written agreement on. I felt a little unsettled that they weren't very organised in their back end and felt I had to double check everything to not get ripped off.

That all said though, just the fact that everyone in the office as well as the movers were very friendly and helpful is enough of a reason to recommend these guys. Their prices were still competitive even though I had to pay for an extra 2 hours and they were prompt and brought in a Luton that could easily fit everything in with lots more to spare.

Service cost: £296

I would like to thank Best rate removals for the incredible service I received before, during and even after my move.
Straight from the initial response to even communicating with me with hold ups on route.
Great can do attitude and really put a smile on our face. The guys packed everything very well and thought about where everything should go.

I would personally like To mention Jack he was an absolute pleasure to deal with.

Great value for money, couldn't recommend them enough and will definitely be using again.

Thanks.

Service cost: £500

My names Max I'm 32 from London. This was the first time I've used Best Rate Removals as they were suggested to me by a friend. Me and my wife Jess were living in Chalk Farm and had found our family home in Earlsfield for£325. I must admit I was a bit apprehensive as we had a lot of things and brand new furniture to welcome our baby who's due in November, but the service with BRR is fantastic they handled everything with care and were very respective of ornaments and fragile things. Not only were the guys at BRR friendly they worked extremely hard to get the job done on time, even at the other end they placed and unpacked our belongings carefully and everything was put in the right part of the house which saved a lot of hassle. Im sure in future I'll be using BRR again and in future I would happily recommend them to our friends.

Service cost: £325

I was really happy with best rate removals, they were extremely fast at sending me a quote and when it came to the job I was really pleased about the timing and the service best rates provided. The guys spoke good English and the guys at the office were just as helpful. I suppose the clue is in the name! Best Rate has been the best removal company I have used very respectful and knowledgeable ! I have already started recommending to friends and family!
Thank you.

Service cost: £660

I had my move with all my valuables to a new house in London. I had their help moving from an old flat to storage earlier this year. I swear it's like they play Tetris for a living, I don't know how they managed to store everything so effectively, but after removing everything for my next move, everything was in perfect condition. I didn't hesitate to use them for my move to my new house, they are just too good at what they do. They are extremely polite and professional on the phone. I've dealt with multiple moving companies in London, but this one felt leaps and bounds beyond all the others. I'll definitely use them for any future moves.

Service cost: £137

Used Best Rate Removals recently. Very professional and efficient. The guys came well before the scheduled time allowing to sort out parking and ready to start moving our stuff on time. They never stopped for a drink till all our belonging was safely moved to our new flat. The communication between myself and the Best Rate office was very straight forward and the rate I was getting from them really lived up to their name.Overall good experience in the extremely stressful time of moving flat. I would recommend anytime.

Service cost: £178

Best Rate Removals were just that ! The overall service was excellent, top to bottom. They came to our property and did a very thorough walk through to give us a fixed price quote. I got four other quotes and immediately threw out the bottom two (they were £1,000 cheaper but had done a poor estimating job). The top three quotes were within £200 of each other and BestRate gave me a small discount when I asked, so they got the job. The crew were great - they worked hard over four days - packing us up Friday, moving our house Saturday and then packing and removing our (very large) storage unit on Sunday and Monday. Everything was done exactly as and when they said it would be, no issues, no breakages or damages, very efficient. As such I would have no hesitation using them again or recommending them to anyone else looking to use them.

Service cost: £3500

When I decided to use this company's services I been told on the phone that all I have to do is just simply relax and let them take care of entire moving. This is exactly what happened.
All job from beginning till the end been done stress free. They moved my free bedroom apartment entirely in less then 4.5 hours. I thought it's going to take at least 6 hours, because so much staff I accumulated in last 10 years. Me and my family are very happy with the quality and efficiency that Best Rate Removals demonstrated.
By the way, I am very happy about the price they gave to me. It is easily affordable for my middle class family.

Thank you so much.

Service cost: £297

We recently used Best Rate to move from a second floor flat to a house in the London Borough of Ealing. I found the communication and flexibility offered during the booking process extremely helpful, as our move date was not confirmed until the day prior. I was offered the flexibility to postpone the service, at no additional cost, if I our move was delayed by a week or so.

Ivan and his team spent a morning packing our belongings the day before we moved; they were extremely punctual and extraordinarily hardworking - I was astonished by the speed at which our things were packed up, but also pleased with the care they took packing breakables, and in ensuring things ended up in the correct place. I felt confident that everything would go smoothly on moving day, and it did.

Again, the team were very punctual; the ease and humility with which they emptied our flat (which was on the second floor and had no lift!) and garage was commendable. Best Rate had taken care of parking at the onward address and so everything went smoothly; all of our belongings arrived in perfect condition and a Best Rate employee returned a number of times to collect the packing boxes.

Overall I was very pleased with the service and feel the price I paid for the quality of service was very competitive in the local area. I would not hesitate to recommend Best Rate, or to use them again in future.

Service cost: £1200