Beacon Moving and Storage

Worst moving company experience ever! Extremely poor customer service; unprofessional; not efficient company.  The absolute worst customer service experience I have encountered in years.  Liars and used combative conversations to force us to pay their final cost which was $1,000 more than they wrote our estimate for before finalizing our deal.  We had numerous items broken and trashed.  Nobody EVER took ownership of our concerns or even attempted to help satisfy anything.  They demanded cash for their inflated final price or "we won't ever deliver your stuff."  The supposed supervisors are horribly inadequate excuses for leading by example.  There are so many negative aspects to our experience that I could not even begin to list them all here on this site.  STAY AWAY from this company.  Many other truly professional movers out there. .

Service cost: $2846

Worst experience ever. Do not ask for their services. At the time of setting up the move, Beacon Rep. (Stan) was so friendly, helpful and promising of the excellent commitment. By the time they charged the deposit, Beacon Rep. Disappeared. They were late for collecting the item, rude attitude, and unprofessional. Delivery was promised with 1-2 days from Cleveland to Boston, that's why we asked for the service after Stan assured the delivery window. By the date of delivery, called and emailed Stan with no luck. Even though left so many messages. I called the services receptionist to check status and found out delivery will be in 5-7 business days!! Tried to send a complain to their website, the link is working, but error when you send as if the address does not exist! I have to extend my stay at a hotel waiting for my stuff to arrive! Will never ask for Beacon services in future.

Service cost: $1300

I chose beacon because of the wonderful sales girl Tatiana. She was very professional and informing, as well as a great conversation. Beacon moved me from California to Brooklyn New York. The day of the move I had 3 men come to my place and wrap all my big furniture and also had some of my kitchenware packed. I was a bit scared because I heard of prices going up but that was not my case and I was so happy I got to keep the price that I was promised. Delivery took about 11 days and once I got all my items back I inspected everything and my furniture and everything else was delivered in the same condition as when it was loaded on the truck. I am super happy and will be using beacon again for my daughters move to Washington. Thank you Tatiana and the wonderful beacon team.

Service cost: $2856

The estimate given to us was $1700 for a 2 bedroom apartment after giving a detailed list of items to ship but were charged $3500 after things were loaded in the truck. The delivery from MA to TX was promised as 10-14 days maximum, reached us on the 31st day. I paid $1467 plus $513 upfront and then $1527 at delivery time. Pick-up date: 11/08 Delivery Date: 12/09. My goods arrived 31 days from the day of pickup. The entertainment center, mattress foundation and the dining table are severly damaged. One huge box of glassware (microwave safe cooking and storing utensils) is lost.  Very poor customer service, rude and inappropriate responses over phone, did not furnish us with true details of the move. When I started retaliating for the injustice they stopped answering my phone calls. They are just brokers, they arrange truck companies and storage companies to finish the move. Very unprofessional and completely dishonest. The goods have been loaded and unloaded at least a few times since it was loaded and taken away from our house in MA. The wear and tear on the brand new moving boxes and spills and stains clearly indicate that. Also it must have been handled by many people who had handled the loading and unloading activities so badly. I've filed a complaint with BBB and I'm waiting for some appropriate action.  I have a strong feeling that the good reviews posted here were by their own people and are not legitimate. Please do not be misled.       .

Service cost: $3500

DO NOT USE THIS COMPANY
THEY ACTUALLY STEAL MONEY FROM YOU

BBB SAID THEY AGREED THAT BEACON OVERCHARGED ME 1495
BUT BEACONS DID NOTHING

IF YOU TALK TO A SALESPERSON NAMED JOE, HANG UP THE PHONE
HE IS POSSIBLY THE BIGGEST LIAR I HAVE EVER SPOKEN TO
VERY NICE TILL HE GETS YOUR CONTRACT, THEN HE NEVER ANSWERS AN EMAIL OR RETURNS A CALL

When they picked up my load they said I had 400 too many cubic feet and said if I did not pay them an extra 1495 they would not deliver my furniture
Delivery was guaranteed 4 days later----received 18 days later and only received the original 1400 ft of furniture agreed to

They are simply crooks!!

Service cost: $5000

I have only relocated twice and used two different moves each time. In my most recent relocation from New York to Michigan, I hired Beacon Moving. I did everything online. I started by filling an online inventory after which I was sent a quotation. It was relatively affordable, but we still negotiated on it. After finalising everything, their sales person promised to send a crew in the morning on the agreed date. Just as agreed, the relocation team was at my former residence in good time and they did the work perfectly. I couldn’t do anything but smile. I do not have a reason for hiring another relocation company next time when they still exist. I will always want that feeling they gave me to remain with me each time I am relocating. They departed leaving me a happy man. The stress that I had expected to be associated with the relocation wasn’t evident. Instead, it was all fun and I loved every bit of it. The driver engaged me in a conversation as the dedicated crew got the work done. I got to learn more about the company which further strengthened my belief in them. They are the best.

Move size: 4 Bedroom Home Service cost: $3200

We made a terrible choice in using Beacon. Price quoted at 800.00 and hijacked our belongings and demanded payment of 2,800.00. No option but to pay.Delivery was 10 days late. Antiques glass China closet was broken as well as several other pieces. Rude abrasive customer service. I can not say enough NEGATIVE things about them. Use at your own risk! I can only imagine any positive reviews are created by Beacon themselves. Just absolutely horrible people. Driver who delivered barely spoke English and shrugged his shoulders as a reply.

Move size: Partial Move Service cost: $2800

I thought Becon was an old trustworthy moving company. However, this is far from the truth. They are most unprofessional, rude, crooked movers I have ever experienced. I have moved across country several times and Becon is the worst movers I have ever used. I was also told that I would have one month free storage. That was a lie also.

I phoned Becon in June of 2018 and gave them a list of all of my household items. The sales person Kristopher Brown took down all of my information and sent it to me. I reviewed it and it looked correct so I signed the contract to move my apartment furniture and boxes for $2400. Somewhere between me signing and the list being turned over to dispatch, pages were removed. Almost half of what I told him was no longer there. I did not see the redone list until the movers came to the my apartment on July 30th later than we agreed. The movers were horrible. One of them reeked of achohol and cigarets, his name was Alex the other worker could not speak English. However, he managed to tell me that the main driver was not a good person. Upon arrival we agrued about the list and the amount that I was charged and signed for.

Alex call the manager Bryan and he knew that I was stuck. I had already given them $800 deposit. They told me that they were not going to honor the $2400 and that I would have to pay $2600 to have my furniture delivered. Total $5,000. I told them that I did not have that kind of money. They told me that they would leave the furniture at my apartment and keep the $800. I was devastated. A rock in a hard place. This is what these movers are doing now. I gave them $1600 that day which totaled $2400. The other $2600 would have to be given to them in cash or post office money orders when the furniture arrived in Houston, Tx.

On July 19th I called them to give them the address of the storage company I would used in Houston. They asked me when did I plan to be in Houston. Now, based on the free month storage, I told them my plans were to be in Houston by September 1st. They said "Oh No" we can not hold your furniture that long. I said "you told me that I had a free one month storage. They said we don't give a full month storage. We have up until the a month to deliver it. They are crooks. Bate and switch. No good. Totally unprofessional. I was told that a truck would be leaving on August the 23rd and that I would have to be in Houston no later than August 27th. I quit my job a week early and started preparing for the drive back to Houston by myself. My friend that was going to fly into Houston could not change from August 31st to August 24th. So, I had to drive from Ohio to Houston alone. I could not afford to leave my furniture in their storage for 2 more weeks until the next truck left, per Becon, that would have cost me $450 more. I am writing this review on August 28th. I called their head quarters and was told they still could not give me a date. Only that the driver would call me when they were a day away. Now, understand I have paid for a storage unit in Houston based on the information they gave me. This is horrible. They are horrible and should not be allowed to continue doing business in the US.

Move size: 2 Bedroom Home Service cost: $5000

I have emails confirming they could deliver my furniture on day requested that day and 3 more weeks have gone by. I was told I would get 24 hours notice for delivery as I would need to drive 300 miles to get there. They said I should not have been told the guaranteed day because they have up to 21-30 business days to deliver after the first agreed day. I would not have signed on if that was the case. So I was told at 6 p that they would be here the next day between 9 and 1. I was then called at 9 p that it would be between 9a and 10a. So, I get up and drive at 4 am and still no truck after 1p. They don’t care that they are inconveniencing the customer, they don’t have any customer service skills. The woman always says the same thing.. I was about to call you.. total Lies. Now they are supposedly broke down and there is no plan other than a waiting game. They have no problem lying to get business, and treating customers like dirt and inconvenient. I am just hoping the stuff is in one piece when it gets here because at this point I have no faith it will be.. I recommend someone, anyone but Beacon.

Move size: 1 Bedroom Home Service cost: $1300