Beacon Moving and Storage

I gotta say this first when I went on to this site Billy.com I didn't expect to get bombarded and harrased with a dozen phone calls and hundreds of emails but I guess that's what happens when you go to the world wide web and put your name and number out there for the whole world to see. Anyway I recieved plenty of prices and quotes and emails from all types of companies. I got so many emails that my inbox started to crash everytime I opended it up. I spoke to a guy named Joe over at Beacons and he sold me on the company and their guys services, I told him I was worried about delivery time as long as I got my stuff safe, well he assured me I'd get my things within a week and that everything would stay on the same truck they came out with. He wasn't lying the guys showed within 6 days from pickup to my new home in Long Island. I was happy everything showed up and in one peiece nothing was broken nothing was damaged ( I got a nice TV that I was a little worried about getting screwed up) they did some nice packing for me in Dallas that made everything secure on the truck. I would like to say these guys are hard working and didn't complain about the breaking stuff down or wrapping or packing up the truck. They came out and did what they had to do and did it good. I want to thank Joe & the Beacon crew that came out for everything they did for me. I'm happy I went with my initial gut feeling cause I couldn't of asked for a better move.

Service cost: $2950

My Fiance' and I are planning a move to Georgia, among many of the calls and estimates we received we went with Becaon b/c their estimate for what we had seemed reasonable. We spoke to Chenee who seemed nice enough when they were trying to get our card info, after giving them our card info to hold and not charge (until we called back with an exact amount of things we'd be taking) we noticed that they had already charged us! And after thinking it over, my fiance and I decided that we didn't even need a moving company b/c all we had we could fit in our car. We called them back and spoke to Chenee who gave us a major attitude then cold transfered us to Joe who refused to refund our $270.00!! Despite the fact that we weren't even going to be using them. He then spit at us that they cannot contractually refund our money BUT WE NEVER SIGNED ANYTHING!! We asked for his managers name who he stated was named Bill, anyway we're not letting this go we WILL GET OUR MONEY BACK! But word from the wise DO NOT USE BEACOM MOVING AND STORAGE for your next move find someone else anyone else these people are only trying to get your money and once they have it they will treat you like garbage.

P.S these people don't even have their own trucks they are a Broker.

Service cost: $270

I used this company because I was promised service for the dates I needed. The cost was very reasonable. On the day they were supposed to pick up my household goods I was called and told they would not be able to be there and they would come the following day. The following day no one came or called. I called the office and was told there was an issue and they did not know when my stuff would be picked up. I explained that they had to come because I was now renting a hotel room waiting for them to come. They actually stopped taking my phone calls and no one would call me back. I had my son call them and he got through to them. It was 3 days after my promised date that they came. The movers did not speak english and they told me I would have to pay more money than I was quoted to   have my stuff picked up. What choice did I now have. It was 10:30PM.
When I was called for delivery of my things in New York they were 3 days early. Luckily I could get into my apartment. Again the movers did not speak english. My dresser and a cabinet were missing. Stolen. Some of my dishes were broken in the containers. I called the office and was told someone would call me back. I never, ever heard from anyone. This company is unprofessional. They don't care. Do not use them.

Service cost: $1000

My wife and I recently completed a move with Beacon Moving & Storage from Boston to Miami. We did a Google search for movers in our area and found 5 different companies that we asked to give us estimates. We complied all the quotes from the companies and started to do our do research, we ended up between Beacon and one other company. We called each company and ask our concerning questions. We decided that Beacon answered our concerns honestly and efficiently. We are very happy with our move; they did a great job moving everything out packed everything up nice on the truck and didn't break anything. The key was that everything get picked up and moved down in a timely manner. We received our things within 4 days from pickup. Upon delivery we checked our items against our itemized inventory everything was accounted for. We checked for damages and we had none but one little scratch on a leg of one of our chairs. A very nice guy on both ends we would definitely recommend Beacon to our friends and family.

Service cost: $1890

The movers held our load hostage until we paid them an extra $500 by money order.  They said our items would not all fit in one truck an the extra money was to rent another truck. When I told the dispatch agent this was a scam and they had a complete inventory list and weight so they should know what size truck they needed. He immediately starting yelling and cursing at me and said he would leave 1/2 our things in Richmond unless we paid. I can't even begin to tell you how rude and unprofessional that call was. I called the salesman immediately at Beacon and left a message about the demand for more money.  My calls were never returned.    NOTE:  They delivered in ONE truck that also held another household's items. We paid the fee just to get our things.
They delivery was by another company though Joe at Beacon told me they would be delivering in their trucks and using their own staff. I asked specifically if Beacon was a broker and he told me NO.  Our items arrived three days late and many of the boxes were soaking wet on the bottom and had come un-taped.  Items had fallen out of the damaged boxes and were broken.  The movers had shoved the items, including the broken ones, back in the boxes and re-taped. This was obvious because many of the items were no longer wrapped and the paper was loose in the box. There was mildew on some of our linens from the wet boxes.  Overall there were 34 broken items and two pieces of furniture damaged.  Our 1 year old mattress and box springs was missing and they left an old dirty set instead.  We had a complete inventory list with the number of boxes and furniture being moved.  There are seven boxes missing and Joe at Beacon will not return our calls nor have we received any insurance reimbursement for the damaged items.     
It has been five months since the move and we have yet to hear from anyone at Beacon. Joe was pleasant and helpful prior to the move but once we had problems he, nor anyone with the company, would take my calls or respond to my emails or letters.  My husband and I have moved numerous times in the last thirty years and we have never had such a bad experience with a moving company. Actually we had more items broken on this move than any the previous moves combined.
I wish I had read all these bad these reviews before hiring Beacon but  I hope his review saves someone else from going through what we did.
The funny thing is that this company was no cheaper than the others I contacted and actually more expensive after paying the hostage fee. We paid $4300 for the move from Virginia to Florida and lost approximately $3500 in damages and missing items. 
 
 
 
  
 
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Service cost: $4300

Very misleading and unprofessional company.  A course in customer service is much needed from the Supervisor to the truck drivers. They promise you a date and can't deliver. READ the (a very costly mistake that I own) contract carefully before you initial and sign.  I've worked in customer service for over 25yrs and had never spoken to a customer inappropriately. They are all about getting the money and not about good service.  I waited 2-1/2 weeks while they went up and down the state of Florida making deliveries before my furniture was delivered after Xmas. I requested delivery before the New Year. I was told, I have to look out for my guys who are out on the road and I have them working on Xmas, but I can't have them working for New Years.  What about the customer who has paid you over 60% of the fee and you tell me you're more worried about your drivers than the customer. Wasted one entire week listening to a driver promise delivery and he was a no show, no call and no apology. All I received was, he shouldn't have said that and I will speak to him. Back and forth conversation with (Mike G.) the supervisor and he is one RUDE person. What a sham of a business they run. Do yourself a favor and stay far away from this company. The actual money you think you're saving isn't worth the headaches you'll receive.  BTW, my furniture was put into storage while I was on my way home. I was told that once I made the payment, I could pickup the storage key at the desk. They threw the key to the storage into the unit, instead of leaving it with the office as promised. I paid an additional $25 to have the lock cutoff.    STAY AWAY FROM THESE PEOPLE..THE AGGRAVATION AND FRUSTRATION ISN'T WORTH YOUR HEALTH.  NEVER EVER, EVER AGAIN.  If you can, rent a truck and move it yourself.  (I had a 5x7 storage unit moved)  .

Service cost: $1050

It was a small move: a set of master bedroom furniture (king bed, mattress, box spring), large dresser w/ attached mirror, and two large nightstands. I was giving this furniture to my son and daughter-in-law. My biggest complaint is that the furniture was delivered at 10:30 at night on a Sunday night; the movers were unapologetic about the time, were noisy, were careless (dropped items twice); they woke up both children, one of whom had to go to school the next day. Two items were damaged. When I called Beacon to complain, I was referred by three different people to their supervisor; when I left him a voice message, he never replied. Finally I wrote him a letter and he called me and said he would find out why the delivery was so late at night; five days later he has not called me back, although I emailed him a reminder two days ago.  Also, I was supposed to get a phone call when the furniture was 24 hours from its destination; I never did. When I did speak with the supervisor, he told me it was important to him to improve customer service, but I have certainly not seen any evidence of that.

Service cost: $1200

I have only relocated twice and used two different moves each time. In my most recent relocation from New York to Michigan, I hired Beacon Moving. I did everything online. I started by filling an online inventory after which I was sent a quotation. It was relatively affordable, but we still negotiated on it. After finalising everything, their sales person promised to send a crew in the morning on the agreed date. Just as agreed, the relocation team was at my former residence in good time and they did the work perfectly. I couldn’t do anything but smile. I do not have a reason for hiring another relocation company next time when they still exist. I will always want that feeling they gave me to remain with me each time I am relocating. They departed leaving me a happy man. The stress that I had expected to be associated with the relocation wasn’t evident. Instead, it was all fun and I loved every bit of it. The driver engaged me in a conversation as the dedicated crew got the work done. I got to learn more about the company which further strengthened my belief in them. They are the best.

Move size: 4 Bedroom Home Service cost: $3200

We made a terrible choice in using Beacon. Price quoted at 800.00 and hijacked our belongings and demanded payment of 2,800.00. No option but to pay.Delivery was 10 days late. Antiques glass China closet was broken as well as several other pieces. Rude abrasive customer service. I can not say enough NEGATIVE things about them. Use at your own risk! I can only imagine any positive reviews are created by Beacon themselves. Just absolutely horrible people. Driver who delivered barely spoke English and shrugged his shoulders as a reply.

Move size: Partial Move Service cost: $2800

All of the negative reviews for this company are accurate. This company overpromises and underdelivers. Once your stuff is in their possession you have no control. It’s taken almost 3 weeks for my stuff to be delivered from NYC to DC! 3 weeks. I could’ve moved the stuff myself for that amount of time! Do not, use this company just because of the price, it’s not worth the headache and going without your belongings not knowing if they are safe and secure or in one piece. The customer service Dispatch line is absolutely rude. Make sure you document everything that takes place when speaking to them. They will try to recant telling you a certain date, then preach the legal (21-35) days timeframe that they claim is on yor contract.

Move size: Studio Service cost: $800

I have emails confirming they could deliver my furniture on day requested that day and 3 more weeks have gone by. I was told I would get 24 hours notice for delivery as I would need to drive 300 miles to get there. They said I should not have been told the guaranteed day because they have up to 21-30 business days to deliver after the first agreed day. I would not have signed on if that was the case. So I was told at 6 p that they would be here the next day between 9 and 1. I was then called at 9 p that it would be between 9a and 10a. So, I get up and drive at 4 am and still no truck after 1p. They don’t care that they are inconveniencing the customer, they don’t have any customer service skills. The woman always says the same thing.. I was about to call you.. total Lies. Now they are supposedly broke down and there is no plan other than a waiting game. They have no problem lying to get business, and treating customers like dirt and inconvenient. I am just hoping the stuff is in one piece when it gets here because at this point I have no faith it will be.. I recommend someone, anyone but Beacon.

Move size: 1 Bedroom Home Service cost: $1300

The WORST .. BEWARE!! This company needs negative but I have to give it a star to do the review. BEACON is a BROKER NOT A MOVER!! They use the name Beacon to make people think they are the moving company that has been around for decades with the same name.
I specific ally asked them if they are moving brokers or a the moving company itself and they lied right off the bat and said they were the company. I did NOT want a broker!! When the truck arrived it was a different name. When I asked why the name on the truck isn’t Beacon, I was told it was the same company. Lo and behold I ended up with a nightmare of a moving company that took two weeks to bring my things, half were lost and the other half broken. That is just a summary of the horrific experience I had with the moving company I never hired but ended up with. Beacon was just as horrific and I did call the state to file a complaint against Beacon but did not follow through as I had other things going on and in all honestly couldn’t deal with the lying cheat owner. He was despicable!! He lied to me and told me he owned the moving company when in fact with all of my research with the BBB I found out that he only owns Beacon, a moving broker and the moving company was not associated with him. Beacon is a sleazebag and only deals with sleazebag moving companies. Stay away from Beacon !! They should be shut down!! Don’t know how these scumbags sleep at night!!

Move size: 3 Bedroom Home Service cost: $2900

I would not recommend beacon moving to anyone! Save your money and your aggravation and Run the other way!!They gave me a "flat rate" of $2500 and said that I would not be charged more and if there were any issues with the movers giving me a different price to contact customer service because I have a "binding contract". Of course moving day comes along and what do you know.. they charge me an additional $500. I tried contacting customer service and all I kept getting was a voicemail and when I finally got a hold of someone they said they'd have someone call me back to which surprise surprise they never did. I was also promised I'd get my items in 5 to 7 days. So of course I didn't pack much for my journey to my new home state (mind you I have an infant). I didn't get my items in over 3 weeks! Absolutely ridiculous. Not only did I pay them $3000 but they also cost me 1 months rent at my new house to which I haven't even been able to live in since they have all my furniture. Any time I try calling them I have to make several attempts at it because no one answers the phone. This horrible experience is like the gift that keeps on giving. My items FINALLY arrived yesterday and of course destroyed! All my bins were completely broken and covers were practically non existent. My boxes were all upside down and looked like they've been through a war. Most of my furniture has arrived broken I was practically kn years and the movers were so unprofessional and had no remorse. One of the guys even made a remark and said to me "wait till you open your box and find your chandelier broken". At this point I wanted to punch the guy because I knew he just didn't care about anything. They also made it sound like the company wasn't going to even reimburse me for my broken furniture! I guess I'll find out today when I call them to put a claim in. Stay far far away from this company is all I can say. Horrible service throughout!

Move size: 3 Bedroom Home Service cost: $3000

This company was very nice during the sales process but that ended upon pickup. To start with, they were a day later than promised on pickup. Before they were even done loading they told me the cost would be much higher than quoted. We had a detailed inventory for the quote so I asked the driver to show me what was different but he couldn't. He just said he was in a hurry and I had to sign so he could get moving. It has now been two weeks since pickup. We have called numerous times to different company numbers asking for an update and we never get a call back. This is not a standard moving company where the truck that picks up your stuff is the one that delivers it. Beacon is basically a broker and farms out the move to unaffiliated 3rd parties so no one takes responsibility. The driver who picked up our stuff flat out told me he was taking it to a warehouse to unload and that some other truck would be hauling to the new location. There is no reason Beacon can't return a phone call and give an update at some point over a 2 week period. Horrible! I would not recommend them to anyone.

Move size: Partial Move Service cost: $3500

I was moving from Georgia to Ohio and Beacon quoted me at a price I couldn’t pass up. I signed the contract and packed everything. They were supposed to come on a Saturday at 8 AM - I had to call them the Friday before to see if they were coming. I was finally called around 6:30 to be told that they wouldn’t be there because a van broke down, but would instead be there Sunday or Monday to get my stuff. The man on the phone he would
call me no later than noon on Saturday to give me a day and time they would for sure call. I NEVER received a call on Saturday. I called several times myself on Saturday and no one picked up. I knew they didn’t have hours, but I thought at least a dispatch would be there since I was told you could call anytime to see where your items were. I continued calling Sunday and was finally told someone would be at my apartment between 10-12 on Monday. Then I was contacted by the driver who said 3. They ended up getting there around 6:30 PM. They also told me that they would send 3 people because of the delayed pick up. Two men showed up. I showed them everything that needed to go. After about 4 hours they were “done.” I walked out of my room to see my couch, ottoman, and tv stand which were on my list of items I had given them ahead of time. I walked down to see the truck and they had closed it. I told them they had to take the couch, ottoman and tv stand to which one of the movers said that I instructed them not to take it (I DID NOT say that). After putting the ottoman, couch, and tv stand in the van it took about 200 more square feet. I was then shown my new bill which was about $2000 more than I was quoted. I then called the company the following days to get it explained to me and they gave me the run around, promised they’d call me back (which they didn’t), or would just continuously tell me that I took up more space therefore I was charged way more. They actually texted to deliver earlier than expected which was great, however they sent ONE man to move me in. I called on his behalf (he did NOT ask me to do so, but who sends ONE man to move stuff in?!). They promised AGAIN they would call back and they were sending help. Did anyone else come? NOPE. Did they call me back? NOPE. It was a real shame. It was hard enough moving alone, but the whole experience was so stressful. Be careful when you’re moving. The best price is probably not really the best price. Make sure you have your moving items down to a science because if you go one chair over, you may be paying a hefty fee.

Move size: 2 Bedroom Home Service cost: $3561

If I could give this negative reviews, I would. THEY STOLE MONEY FROM ME - DO NOT USE THEM!!

I booked a move from DC to NY with Beacon Moving about 3-4 weeks in advance. I had multiple phone calls with them confirming the date of the pick up and drop off. They sent me emails confirming the dates. Elizabeth Kisa, who I spoke to multiple times, ensured me I was paying for a VIP "all inclusive" package and EVERYTHING would be covered. After all this, I gave them a $300 deposit because it all sounded great.

THE DAY BEFORE they were supposed to pick up all my items, they called me and said THEY DON'T HAVE ANY TRUCKS AVAILABLE - EVEN THOUGH MY MOVE HAD BEEN BOOKED FOR 3 WEEKS. I had to be out of my DC apartment because my lease was ending and they gave me confirmation that my move was booked. When I tried talking to the dispatch manager, she was SO OBNOXIOUSLY rude, and pretty much said that the confirmation didn't matter and they wouldn't be able to pick up my furniture on the day they had promised - WTF kind of service and company is this?!?!? And then she proceeded to tell me that they "might" be able to pick up my stuff on the next day but wouldn't be able to deliver it to NY for a minimum of 7-10 days, EVEN THOUGH I had a delivery date already confirmed. She was probably the most OBNOXIOUS AND RUDE PERSON EVER. Eventually after spending HOURS on the phone calling other compaines, I found someone else to do my move in time (again, it was the DAY BEFORE THE MOVE when they cancelled) at which point Beacon refused to give me my security deposit back!! On top of that, the dispatch manager said that was booked for the lowest package, not the "VIP all inclusive" that Elizabeth told me I was reserving, and I would "probably have to pay more".

Even though THEY were the ones that didn't show up on the right date, THEY broke a contract, THEY were the ones being rude and obnoxious, and now they won't give me my deposit back. DO NOT USE THEM UNLESS YOU WANT MONEY STOLEN FROM YOU!!

Move size: 1 Bedroom Home Service cost: $2000

Do not use them they subcontract your move out to another compant..I had 1 month free storage they were pressuring me to deliver early..then when I call to let them know I'm ready they tell me they have 21 business days to deliver & it's in my contract..ok I understand I signed paperwork that stated that but getting a delivery date was very difficult & rude customer service..I have multiple items broken & the delivery people seemed like they didn't know what was going on they had to call and ask for my address because they didn't have it & they will charge u extra for everything..

Move size: 2 Bedroom Home Service cost: $4300

The broker takes your deposit then when the mover shows up the broker says see you later you to deal with the mover. The mover before even weighing my stuff said he wanted $2000.00 more. If they tell you Supreme Van Lines is coming you will be disappointed. By the way, they never delivered our stuff on the date we requested and I'm getting the run around .Instead the delivery guy also ignored our calls. Check out BBB or Google reviews. Unfortunately they didn't tell me the name of the movers before they came so I could not research his reviews. Also they never informed me they were just a broker I thought it was a moving company. They gave me that impression, I miss understood, I never will use a broker again. I am from a military family and have been moving all my life and this is the worst experience I've ever had. My stuff is past the legal delivery time and I still have no clue when it's coming.

Move size: 4 Bedroom Home Service cost: $8300

DO NOT BOOK WITH THEM!! Your best bet is to move on your own !! The worst customer service I ever experienced. No one could tell me where my stuff was for 2 weeks ! And my stuff including my car was 1 MONTH LATE !! I spent over $3000 for a 1 bedroom and one car move from California to New York. Not including the $300 deposit that I paid to have my stuff there on may 29th !! Everyone had a different price and it seemed like everyone was missing a chromosone when I wanted to know about pricing and arrival dates !! DO NOT BOOK.

Move size: 1 Bedroom Home Service cost: $1335