Beacon Moving and Storage

 I'd like to say that I am utterly disgusted with the lack of care the company has given my move and that as a result I would NEVER use your company again and will advise every family friend and coworker I've ever had or will ever have against using your company.  It is a sad day when a company cannot even live up to the words on their own home webpage "Choose the responsible and dedicated moving experts ..make your moving experience a great one, choose Beacon Moving & Storage" I am very sorry I did.  Since delivery it has been nothing but a headache, the movers delivering our items were not communicable and my fiancé had to look in the truck three times! They kept saying they were done with our items still on the truck!  What kind of moving company sends such an incompetent untrained workforce that cannot even unload a truck!  Three of our boxes were lost.  I had to call four times just to speak with a real person! I was placed on hold the first time and waited 25min listening to hold music before the phone just hung up.  Then after being told the same thing over and over about filing a claim the dispatch woman could not even tell me what filing a claim would get me..  I do not understand how a small amount of money is supposed to replace my lost memories.  Also, it should not matter if it is three boxes or a whole shipment, care should be to given to ever persons’ items no matter what!   I do not understand why our stuff was not kept together every step of the process, everything should have been kept together in a systematic fashion!!  I am just so appalled by the lack of care for humanity I guess when you sign a moving contract you might as well say goodbye to everything you hold dear.

Service cost: $2330

"Joe" the salesmen is a very smooth talking individual . I was told that I did not have to worry about his company using third party venders nor was his company a brokerage and could trust that Beacon Moving would take care of my furniture and me every step of the way ..long story short..I did get a third party bussiness showing up at my house the day of the move..did I mention that I was called the day before for the wrong pick up day..all the discounts you are told you'll get.. Gone..of course you go over the allotted number of boxes..guess what..new contract new price much much higher..now they have your furniture..guess what..they are now running behind sorry we told you next day..two days latter..now a week latter just noticed damages on some of my furniture..not happy no apologies just annoyed.

Service cost: $3000

We were moving from the east coast to the mid west and we had read good reviews about Beacon so we decided to get a quote from them. The sales person was helpful and we were able to get a good price from them.  The problem began on the day of the move.  They were hours late and when they showed up, they weren't even technically this "Beacon" that we hired.  They were their "sister" company, Amiran.  Now, I am writing a review on Beacon since they should be responsible of who they contract their work out to.  Amiran arrived about 6 hours late, charged us A LOT more than what was quoted.  And they play the nice guy by saying that they're going to cut us a break and not charge us $XXX for stairs, but rather only $XX..nah, let's make it $XX.  And the lead mover gives you his personal number to call him when we are ready to receive our stuff.  So, you leave with a warm & fuzzy good feeling about this company.  2 weeks go by and we are calling them daily.  Either you don't get an answer or someone answers and says they'll call you back by the end of the day.  This happened for a week straight.  We had no idea if and when our stuff was going to make it to our home.  Finally after we got a hold of someone, we were able to settle on a date for delivery.  They were supposed to arrive around 5-6pm.  They didn't call us until 10pm, on a weekday, nonetheless.  Once they arrived, they wanted to charge us another $300 for the "extra steps" they had to take.  Which, by the way, was measured & calculated by the guy actually taking steps - no official measuring device of any sort.  We told them to just unload there and we had to cart everything in ourselves.  In addition to the poor service, we had damaged goods - a clock that is in pieces, a chair that was destroyed.  I would not recommend this company to anyone.  They are unprofessional, unreliable, and overpriced.  WORST service and company ever.    .

Service cost: $2200

My move was to begin on March 30 between 8 and 10 am.Nobody showed up and I couldn't reach anyone at any of their phone lines to choose from.  I kept calling because I thought they may have run off with my deposit.  Finally at 1:15 pm the driver contacts me to tell me that they will be at our residence to pick up between 2-5 pm.  I asked where they were and why didn't anyone contact me.  The driver told me they were right around the corner and they told me they tried to call the day before but didn't get an answer and their boss told them not to leave a message.  NOT LEAVE A MESSAGE?? Ludicrous.  At about 4:30 pm I had the driver's cell phone and call him to find out if they were going to make it by 5.  He told me it was not going to be between 5:30 and 6:00pm.  After they arrived, they showed up with an outdated binding quote put together months ago and didn't even bring a wooden crate that I pd an extra $100 for to wrap a valuable curio.  They told because of this that they would do their best to package it so nothing gets broken.  They took a look at 3 other curios I had and told me I would have to be charged an add'l $180 for the extra packaging materials to pack them that they would give me a deal because of the error on everything.  It took them till 1:30 am, banging doors in a condo assoc.  Then the main driver Roosevelt came to me when everything was in the truck and told me the load was over by 150 cf.  That they would do the best they can to keep costs down because I was unemployed.  He then brought out the inventory list that he was putting together along with some other documents.  He asked me when the soonest I can receive the load and I told them 4/2.  He put this on the paperwork but then he put down they had until 4/23 to delivery the furniture.  I questioned this because on the binding quote, it said 1 to 5 business days. He told me not to worry about it because his boss has him put it like that for everyone.  Well I wasn't going to sign it because I couldn't wait that long to receive my stuff.  He told me it would probably arrive either 4/2 or 4/3.  I was so furious with the way that this entire situation was handled that I contacted the company when I arrived at my destination and spoke to "Joe" regarding what transpired and what the driver did and what they didn't have in their possession.  I asked for a discount on the end amount and he told me he had not heard of anything that happened and didn't understand why they were so late.  I told him the driver told me that they were directed down to Palm Beach to pick up another load prior to coming to my residence.  I'm single and I didn't appreciate that two men that I didn't even know came and stayed that late hours of the morning.  He told me he would investigate to see if he could get me money off and he has yet to contact me back and I can't get in contact with him.  Do not do business at all with a person by the name of "Victor".  He's arrogant and demeaning and he won't even tell you his title nor his supervisor's name.  He rambles on about his job description which I could not care less about.  He told me my stuff would arrive Monday through Wednes next week.  This is unacceptable.  An east coast to east coast load taking 10 business days and it's only supposed take between 1-5.  It's Friday now.  I talked yesterday to the dispatcher and he told me my stuff would arrive this weekend and that someone would contact 24 hours before.  I called back once more to talk to "Joe" to find out the final amount of the move so I could get a money order before the weekend.  He told me again he had to investigate and he still has not contacted me.  I may not be able to get a money order because of the weekend for the amount due because I don't know the amount due yet because they failed to call me.  It's now the weekend and I know I won't be able to get anyone at that company because apparently nobody works on the weekends there.  This company has so little respect for anybody's property that I would never recommend them to anyone moving down the street other than across the US.  They talk down to you when you're trying to find out information and they make you feel like you should be doing them a favor.  This is not the way a business should be run.  Another thing, they will tell you that you will not be able to find them on the Better Business Bureau because the BBB has not updated their information.  Well I called.  They are not a member of the BBB and never was.  They tell you this to gain your confidence and your business.  The driver comes across as being the nicest and most sincere person ever but again what it comes down to is what you sign.  I'm being held responsible now for signing a document that states that they have until 4/23 to deliver my stuff to my new residence in Ohio.  They everything I have in their warehouse and I have to suffer at the hands of these merciless people.  I was also told that when your furniture is packed on one truck that is it removed from that truck and placed in a warehouse until another consolidation move goes the way you're heading.  Don't let this driver tell you or get you to sign anything because his boss only tells him to put that on there and that it doesn't mean anything.  IT DOES. .

Service cost: $2500

The moving commpany hit a persons car in my complex & didn't even stop to file a report and when they were notified they diden't want to take the responsibility for the accident. The Supervisor was very unprofessional and nasty when notified by said neighbor. My things were dented, my boxes dropped even with the fragile notation on them. Alot of my things had to be thrown away and now I have to file claims to cover the damage. They also quote you one price and when they come to pick up your things they try to bump up the price. They don't add any verbal infomation onto your moving list and then they try to say that they weren't notified. When you try to contact them they bounce you around and play phone tag with you so they don't have to handle the situation at hand. In my oponion I will never use or refer anyone to this company.

Service cost: $1300

I just got my delivery to San Jose, CA, I recently moved from Baltimore, MD on June 11th. I picked Beacons because of their customer service and persistent. They were the most professional over the phone out of the bunch. I must of gotten over 100 emails in a span of 2 days and over 50 calls. I was looking for a company that would be able to move my stuff without breaking anything and have it delivered in a timely manner cross country. Beacons staff assured me that I would be in safe hands and that I could get my things within 2 weeks to the bay area. I liked the price and what I read so I decided to give them a deposit and move with them on June 11th. On move day 3 nice men came to my house and moved my things out swift and safely. I gave them a nice tip to make sure they knew I was very appreciative of their hard work (I believe it’s crucial to tip when it comes to these type of things) and services. They gave me some free stuff and promised I'd get my things in 10 days. Sure enough they called me on Friday to tell me I'd be getting my stuff on Saturday. Everything was just as it left in Baltimore nothing damaged nothing broken they even setup my TV on the wall and my entire bedroom.
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Service cost: $2999