BayFlower Moving Group

This was the first time I hired movers to help me out. I moved out of my old residence and used these guys and they were awesome.. definitely my best moving experience. They called a few days early to confirm and showed up on time (early Saturday morning which I felt badly about) they had a great sense of humor about it. I had a decent amount of heavy furniture and delicate items that they handled carefully. I didn't have a box for my tv and so I had them crate it and they wrapped it up carefully, no damage at all! I heard all these warnings about movers - they're expensive, slow, etc, but these guys were incredibly fast and efficient. I would use this company again in a heart beat. Super fast, friendly and professional.

Service cost: $4220

I moved new (still packed in boxes) furniture from a furniture company in Florida to my home in Connecticut. The sales person was wonderful on the phone, and promised me the world.  "No problem" was his answer to everything.  And I had a contract stating what was to be done. When they picked up the furniture, they underestimated the space on the truck, and I was charged $400 more for extra truck space.  Having them reduce the charge to $400 was a fight - they wanted $600 . Then, when they arrived at my home in Conn, the driver WOULD NOT unpack the truck nor would he open the boxes and inistall the furniture without an additional $400 charge.  It was a nightmare.  Calls back and forth to BayFlower were to no avail.  They would not change their position. After I agreed to pay the additional money, the delivery men did a very nice job unpacking the boxes and putting the furniture together, including the 3 bedroom sets.  They did take away all of the cardboard packing materials. Using Bayflower was a terrible experience.  The communication between what the company promised me and what they told their driver was polar opposites.  I do not blame the driver - I blame Bayflower. My advice would be to NOT use Bayflower - EVER!!  .

Service cost: $2700

Horrible service! Be aware as they run a scam.   They will low-ball your estimate and present you with a new contract after everything is packed and demand you pay cash (in our case it was doubled the original quote)!! Not a cashiers check! We had lots of furniture broken, we have missing pieces of furniture and missing boxes. While the packing was efficient, it turned out to be not too careful which resulted in lots of damage. We had literally a mirror put diagonal in the wardrobe box without any padding, we also had drawers ripped out of the bad which tells me the person who was taking it apart did not know what they were doing.    When the truck showed up they came with some local guy..yes one person to unload around 300 pieces. Under the contract we were suppose to have furniture put back together, which was not the case. We had several pieces for us to built. Overall horrible service! It is a scam.

Service cost: $10000

Please be very careful if you are thinking of using this company. There are extra charges they don't tell you about until they arrive. They were late, broke and damaged my items, and delivered a box to the wrong address and then NEVER resolved the probelm after many phone calls. I had to go get the box myself, it was way too big to fit in my car and I had to borrow a van to go pick it up, all MY OWN dime! That's why I say the final delievery day took 42 days. The customer service lied to me when I tried to get my box back. Go ahead and read the blog I wrote about it if you want more detailed information about my experience.
http://andrew-mytwocents.blogspot.com/2014/01/bayflower-moving-group-review.html.

Service cost: $3000

Everything I have read on the bad reviews is SPOT ON.  We were fooled by the good reviews and decided to overlook the bad ones.  We were SO Wrong!! It was a terrible experience right from the get go.  They promise you the world and keep talking about being a "five star" company until you sign the contract..and then that all goes out the window.  HORRIBLE customer service.  SOOOO unprofessional.  Movers showed up wearing basketball shorts and sneakers..I could have packed better than them.  Overused bubble wrap and tape and then wanted me to pay for it!! Were throwing my items around and had no respect for our things.  Completed low balled us and then I had no choice but to pay almost double what was in the contract because they don't don't know how to pack a truck.  They threw everything in truck haphazardly and then told me I had more stuff and was going to be charged 3 thousand dollars more!!
That was only the beginning, they lied on so many levels about EVERYTING.  Showed up with a truck with NO signs or anything on it.  So unprofessional.  They just hire workers for jobs who have no idea what they are doing, so you really have no idea if and when your stuff will show up.
I lost so many boxes and I was pretty much forced to sign the contract to say I received all my boxes and was told well if you find stuff missing there is really nothing they will do for you you!!
 
I watched them put other peoples items on my front lawn to get to my stuff.  They literally threw all the peoples stuff out on my lawn to get to our stuff.  It was disgraceful.  And they demanded we pay uprfront in cash or they would not take any stuff off the truck.  They were nasty and so unfriendly.
 
Do not believe a word they tell you!! Unless you can confirm from someone else in person that you know that they have been treated well by this company PLEASE DO NOT USE THEM!!
The positive reviews on here CANNOT BE REAL.  Total scam like so many others in Florida.  Very sad.

Service cost: $6000