Move It USA

Truck was a week late showing up for the pickup, which cost me a weeks lost of work. Several items were damaged (scratches, gouges) Failed to move all my items. I was on hand during the loading until near the end, at which time I had to head back to Virginia, which was a 8 hour drive. My daughter called that night when she went to check on the house. She told me the moving guys must have stopped working as soon as I left, as they left a garage full of stuff they never loaded. The movers went in an took showers and went through the frig and proceeded to cook them self a meal. The leftover food and dirty pans were left on top of the stove.
I would advise anyone not to use this company. They talk good on the front end but nothing but lies after they hook you in.

Service cost: $6000

The agreed price for shipping 8,093lbs from Delaware to NY was $2392. We gave them a $632 deposit via credit card. When they arrived to pick the items up, they first forced us to pay them $400 cash because we had a staircase. They flat out refused to move items up or down the stairs without that money. We paid, but moved the items down the stairs ourselves. The drivers then selected the lightest items, or the most costly, ignoring the entire list we had gone over on the phone with the salesperson. The truck, upon arrival at our home, was 1/3 full with someone elses' items, and the driver told us that he "was already overweight" and couldn't take OUR things. Rather than the agreed to 250 items, they selected 72 things and left the rest. We were forced to rent a UHaul and move the rest, the bulk, of our items ourselves. Upon their arrival, they refused to open the truck to show me the items without my handing over $1700 CASH - while berating me for asking too many questions. I asked to see the Bill Of Lading or weight certificates and was denied both. The items they brought were things we had planned to move in our pickup truck, such as a yoga mat and bag of pillows. The driver, Mark, screamed at me when I tried to ask where the items on the original list were, and said I was ignorant and trying to get away with not paying him. I called the saleperson and he told the driver to return the $400 cash from the staircase extortion attempt. The following day I received an amended list of items they supposedly moved, a total of 150. I rebutted with the list and photographs of what they delivered, 72 Items. I was ignored for 19 days. This morning I received a message from Robert Boni, Director of operations, Move it usa "the way you see it is not fact. we will not be reimbursing you any additional money. You paid for the items we brought that is all..I am sorry you were not satisfied with the outcome. Robert" I paid $2392 for them to move 72 items of their choosing. They are unscrupulous, unethical, scamming liars. Please, do not use this company. The photos are of what WE had to move ourselves, and of the second version of the list of items, culled down from the 250 original items to 104 and that was STILL wrong, nor did we use the items marked in red for packing. .

Service cost: $2392

I recently moved from Maryland to Florida.  I spoke with several moving companies before deciding to go with Move It.  Not only were the rates the most reasonable but they graciously dealt with all my demands, and trust me, I had a few.  They gave me written documentation of our agreement.  I dealt directly with the owner, Robert Boni, who took the time to put up with all my issues and always in a kind, understanding and courteous manner.  The movers were professional and very friendly.  From the minute they arrived they put me at ease and took care of absolutely everything.  I could not meet them in Florida for the delivery so they met my realtor and unpacked the truck while she waited.  She also commented on how professional and friendly they were.  I have not completely unpacked but I have had no problems with what I have unpacked and don’t expect there to be any with what I have yet to do.  I have never used a moving company and was amazed at how painless they made the experience.  If you want a move with no surprises or complications then you must use Move It, 4100 N. Powerline Road Suite S5, Pompano Beach, FL. 33073.  1-855-889-3100   FAX: 954-366-1198  DOT #: 2386090 MC #: 819865 Registration: IM2007.
 
Joan Davis
640 Jacaranda St
Merritt Island, FL  32952.

Service cost: $2600

I was told by Johnny at Ext. 203 that my furniture and Tv's would be shrink wrapped and my Tv's would be put in a box and my mattress would be in a mattress bag non of that happen.. my furniture is damaged my tables got wet the guy Kalvin said his trailer is leaking.. they didn't even put my furniture back together like it was before they picked it up.. They lost the stand/base to my table. I had other movers in mind but Johnny e-mailed me the bad report on the other companies and they are rated A- with the BBB.. That should change it took them 7 hours to move a one bedroom apartment. Not trying to bash but the truth should be told about this company. I paid 1,600 I could have bought new furniture instead of letting them move my things out of state. It's like I gave 1,600 away. And they only give you 60 cents per pound so be careful everyone if you use this company take out the other insurance not the one they give you for free trust me you will regret using this company and now they won't answer the phone when they see my number so I call block my number and guess what they answer..They have unexperience people working for them beware..

Service cost: $1000

We booked a move with this company, paid our deposit, and then waited for them to call us 24 hours before they were to show up to move us, as per their company policy. They never showed and still have not refunded our deposit, despite our repeated attempts to reach them! If you too have been scammed out of money from this company, fill out a claim for scams and rip offs with the Federal Trade Commission at https://www.ftccomplaintassistant.gov/#crnt&panel1-1. The more there are, the more attention we can get! Let's stop Robert Boni, Michael Harrison, Stephen Cantalupo, and Robin Gruber from opening another fraudulent moving service. .

Service cost: $705

I booked moving-in service from Move-It-USA for moving my household items (from LA to Superior CO) around May end and got the pickup dates bracket of 6/2 to 6/4; they took the advance deposit of $700.
 
After assurance from your moving representative,  I booked all my flights, hotel and moving dates from my current accommodation.
 
On 3rd June I got the call from Robin Grover; she informed me that due of unavailability of trucks, they will not be able to pick my items before 6/6. At that time I already had all the formaties done for moving to Colorado(Flights, hotels and other things) and my moving date from my current accomodation was fixed and can't be change, as my lease was over on 31st of May and because of them only I extended by stay at that place and payed ~$400 for extending it.
 
I asked Robin Grover to pick my items by any mean before 6/6 but got the response that "if you want to cancel your order; you can and we will refund the money, but we can't pick your items on or before 6/6". At the last movement, it was really frustrating and troublesome for me and my family to go for a new mover. On 4th June, I canceled the order and asked for refund and later got the assurance from Michael Harrison that "refund is on the way". 
On the last minute I booked another mover who charged me $3005 which is $500 more compare to charges I supposed to pay. New mover delivered the items after 2 weeks, because of which me and my family had to stay at hotel for longer duration and suffered a lot mentally and phycally. 
 
It's going to be 3 months and I have not received my refund back, even after multiple mails, phone-calls and chases. Even I am not getting any response back of my mails and of my Voice messages.
 
I am really frustrated with the way I am treated by move-it-USA.
I am sending all my mails to :
1. Michael Harrison 
2. Robin Grover (sales203@moveitusa.com): I had a discussion with her only on 3rd June and she asked me to cancel the order.
3. Robert (robert@moveitusa.com): send last mail to him with my address on 8th of July.

Service cost: $2565

This is a horrifying company AVOID IT AT ALL COSTS. I hired them to move my elderly disabled mother's storage unit to her new apartment, and paid  for it on Groupon. After they didn't show up the first day they were scheduled they advised my mother that they would return the next morning at 7 AM to start packing up her things for the agreed to price ( 300 for the total cost of moving 175 for the Groupon./ 125 for the truck. ) After showing up at nearly noon the next day ( 5 hours late ) they proceeded to load things onto the truck from the storage unit. Once they arrived at my mothers apartment the refused to unload anything and demanded an unitemized additional 200 dollars and refused to unload anything if my mother didn't pay. They had the credit card information from the original group on purchase, but refused to use it to process the extra payment on it ( at this point we were just trying to be done with this lousy experience and agreed to the extra extorted 200 dollars they wanted ) and then demanded that the payment be in cash. I tried calling their boss all day who much like everyone else has already mentioned here in these reviews, refused to take my calls ( deliberately hanging up on me- when I was trying to pay him the extra money his guys were extorting from my disabled mother.. really? ) After insulting my sister and I and calling us dumb little boys and girls ( we are each in our late 20's early 30's ) he refused to talk to us any more. That was when everything got SIGNIFICANTLY worse. The movers refused to wait for my mother ( who is disabled and can't walk ) to walk to the grocery store to pull out cash. They claimed they needed to be at another appointment to move a single couch and took off with a moving truck full of my mothers things. They said they would return in an hour. Despite the serious issue that they left with her thing, the owner still refused to pick up the telephone calls from 4 separate numbers regarding the seriousness of the fact that his crew drove off with a truck load of someones stuff. The crew did not come back for nearly 4 hours and only returned at 830 that night when we threatened to call the police and report the items stolen. At that point a family member had to travel from nearly an hour and a half away with money they  pulled out money from an ATM for the crew. Upon arriving the moving crew became belligerent and complained that they did not want to finish the job at 830 at night  and attempted to drive away again ( with a truck full loaded of my mothers things ) and were only stopped when someone got behind their truck and prevented them from leaving. At that point they started to physically threaten both family members calling them "hoes" and threatening to come back in the future and harm them. At that point the police were called and once they arrived the movers were forced to unload the truck and accept the payment ( of the extra money that they had demanded in the first place! ).While unloading the truck they literally tossed all the boxes in the street and shattered all.the glassware that was in there, leaving my disabled mother forced to try to physically move dozens of boxes from the street into her apartment. After the police left and left a report number, we called groupon the next day and explained what had happened. Apparently Moveit USA was subcontracted to do the move and that the original company was just as horrified at the events as my mother, her neighbors and other family members were. After providing them a copy of the police report, hearing the story from nearly a half dozen of her neighbors and reviewing the company's extensive and horrific track record from the BBB and online resources the orignal  not only refunded our original groupon entirely they advised us that they won't ever subcontract to MOVEIT again. Terrible company. If you still have any additional doubts check out these reviews from other people in additional to all the terrible things on these sites:Yelp Better Business Bureau: http://www.bbb.org/south-east-florida/business-reviews/movers/move-it-in-fort-lauderdale-fl-90058567/complaintshttp://www.mymovingreviews.com/movers/move-it-usa-3376.

Service cost: $500

I can go on and on with all this companies dirt lets start with the easy stuff. Their home office 925b Peachtree st in Atlanta is a ups store. They have that because Progressive insurance cancelled their insurance because their DEPARTMENT OF TRANSPORTATION safety rating is a 99. A 99 is the worst a company can be at. So they got insurance with a second rate insurance company But they needed a out of state address to get it,thats why they are using a ups stores address. They are revoked with The BBB and their rating is a F! Now to their ways are scamming the comsumer. 1st undersrand how cubic feet works, you can take a tape measure and measure the length then measure side to side then top to bottom,use the calculator or your phone and times it,thats how you get cubic feet. It doesn't matter how many items you have as long as you stay in the cubic feet they have you in. They will try and list every little piece on inventory to make it look like your have a lot of items! (Your bill should only go up by 10% & they need to tell you before they start any work ) They will try and tell you how big their truck is so if the show up in a box truck Remember measure it. It will rougjly be 1400 cubic foot truck they have. Watch the movers pack your truck and make sure they pack it tight That is their job. If you don't watch they will tale advantage and loosely pack your truck! If you have any issues as a consumer you have rights and if needed you can contact the Deprtmemt of Transportation and The Fmcsa . The prices you should be paying for cubic feet determines where your moving. East coast is 3.25 per cubic foot the midwest to as far as Arizona is 4.00 California is 4.75. Also ask to see the drivers log book and medical card as that is manditory for the driver to have to cross state lines and 100 air miles. Please Do not get taken advantaged of by this company and God Bless you if use them. Please feel free to message me with any questions and I will help answer them for you. Move its respond to this will be its a disgruntled employee that was fired and that is 100% wrong and they hire felons!

Service cost: $6000

Under no circumstances should anyone do business with Move it USA. My experience was horrible. I was quoted a price and the price changed upon delivery. I was held hostage unless I agreed to pay them more money. This is illegal and this is a scam. I have looked into Move it  USA's history and the background of Robert Boni, the president. Robert has done business under several other names but, the one that stands out is American Eagle Moving. This business was shut down(not allowed to operate) by the US Department of Transportation because of excessive complaints. The Better Business Bureau had revoked their business (the worst action they can take) and also has issued "red flag" warnings to the public to beware of American Eagle Movers. So, what does a seasoned scam artist do? Opens up under another name..Move it USA. Now this company has not even been in business that long and all ready they have been revoked by the BBB and they are averaging 1 complaint a month to the US DOT. Now you may be wondering how the US DOT allowed them to open under another name and continue the scam business as usual. Well..because they claim they are a new business based in Atlanta, GA. They even have an office in Atlanta..oh, not really there office is an address of a UPS store where the USDOT can send their mail. Their "headquarters" in Ft Lauderdale is also a UPS store. Robert Boni, Stephen Cantalupo and Robin Gruber, all denied this and claims that this is all a mix up caused by a former business partner. Not true. Please check Broward County Public Records and that is where the truth lies. I can't even begin to tell you the entire experience because their are just too many underhanded things they did to me as a client. Please do yourself a huge favor. Move it USA will rip you off. These people are losers. One last thing. The only good reviews you will find for this company were written by..you guessed it..them. Look at the google reviews and Robert Boni wasn't smart enough to mask his name from the review he gave his own company.    .

Service cost: $1700