Unique Van Lines

Over the course of my 21-year career, I have moved domestic and international over 15 times. This was by far the worst experience with a mover. My experience with this organization has been extremely concerning.

1. They lost my 65" High Definition television. And several items were delivered damaged.

2. After waiting three (3) weeks for household goods to be delivered, movers delivered several boxes that do not belong to me. These items belong to another customer.

3. After several Months, these boxes are still located in my home. They have failed to make arrangements to deliver these boxes to their rightful owners.

4. After paying for 12 Months of storage upfront in full, I received emails every Month demanding additional monthly payments.

5. After receiving four (4) Months advance notice of my scheduled delivery date, it took an additional three (3) weeks past the scheduled date to deliver household goods.

6. I was given incorrect and misleading information seven (7) times when contacting the organization. They cast the appearance of having contempt for the customer with no sense of urgency to resolve issues.

7. They stated they never received the claim forms sent by certified mail and signed for by one of their employees.

8. After they stop returning my phone calls and no longer responded to my text and emails, I had to secure the assistance of an attorney and contact the BBB, FMCSA and Bureau of Household Goods and Services (BHGS) for help.

Move size: Studio Service cost: $3875

Upon initial hire, things ran smoothly. As soon as a contract was signed, the trouble began. An original estimate of 1398.00 went up to 1798.00 and items were even removed from original inventory.

When it was time for pick up, the drivers were 4 hours late. I was also told I would pay at delivery of goods and they would accept a credit card. Well, that changed as well. They only wanted cash or money order and could not give me a delivery date.

Each time I spoke with this company, information changed. Nothing was consistent. Do NOT use this company. They will take your money and try to run.

Move size: 1 Bedroom Home Service cost: $1798

First Unique was scheduled to show up at my house to begin the moving process between 9 and 11 am on Feb. 22, they finally showed up at 3. That was the start of the nightmare. It took them until March 19 to get my furniture to Nevada and charged me over an additional $1,186.00 to unload, in effect holding my belongings hostage. Several boxes were severally damaged, and as a result, all the contents were broken, shattered really. My couch was dirty and had a tear in the back, computer broken, dining room table missing (the legs and chairs made it) a toolbox full of new tools such as a drill, and 2 boxes are nowhere to be found. Forget getting any customer service. If I had known that Roadway out of Jacksonville was going to farm out my belongings to a company like Unique, I would NEVER have used them. By the way, that Roadway is not the real Roadway but a shotty company using the same name.

Move size: 1 Bedroom Home Service cost: $3857

I live in FLA. Moving my family things from Ohio after death of mother. This company, Unique Van Lines, may be provided as a 3RD PARTY in a move (you won't know until several days before). Awful from beginning to end. And, it's not over yet from my position. THESE FOLKS HAVE ALL KINDS OF COMPLAINTS THROUGH THE BBB. LEAVE YOUR DEPOSIT AND RUN AS FAST AS POSSIBLE TO A DIFFERENT PROVIDER.

When they didn't arrive during the first or 2nd window of time (total: 9 hours without showing or calling) day one of scheduled move, I could have found another company to move me that day, and wish I had. 1. Be sure you have a BINDING estimate with the original organizer of the move or the charges may go up several times for all kinds of reasons, which I thought ludicrous. I had everything ready to go and packed BUT furniture and things I could not box. They arrived and immediately wanted to charge more for everything from packing supplies to cubic feet to weight.

2.Know that you can't be assured of the Pick up date. They ignored the 2 dates originally scheduled~condo lease ending~ I waited 7 hours day one in a vacant home for their arrival. NO call (I called them when they didn't show), and they didn't show until 3pm the next day. Weren't reachable by phone during the 2nd 7am-10am window of pick-up. They were more than 1 full date later arriving to move. LIED AND SAID TRUCK BROKE. Seriously? That's as good as dog eating homework..

3. They are non-responsive via phone and so is their 3rd party arranger (before and after 9-5) who I contracted the move through originally.

4.Valuable antiques and family heirlooms are destroyed. Save yours and hire someone else.

5. Regardless of their lies and untrue statements, the furniture and boxes ALL go to storage IMMEDIATELY (mine were to come straight south without storing but were clearly exiting a DIFFERENT TRUCK 1 week later). After seeing lampshades that broke (in boxes marked "fragile"everywhere), the LACK of care packing and moving was astonishing. They placed furniture in boxes WITH breakable items?! As one reviewer mentions~looks like they played soccer with blanketed furniture.

6. They make you pay cash when they arrive with belongings, BEFORE seeing all the damage (IE: stuff isn't unloaded until they are paid). Thousands of dollars worth of damage here seen AFTER unloaded.

7. One item missing. And besides negligence, there has been no follow up to find it.

If this review and others here didn't convince you~go look at BBB's reports.This company also changed locations a year ago (different miami address) and claim to be a different company. They are the same.

Move size: Partial Move Service cost: $1500

They were assigned to move me from NC to PA by White Glove Van Lines. Apparently it is a thing that one moving company sets you up with another one. Without me realizing it, one driver+helper was loading me up, then my stuff was being passed on to another driver+helper. But there was no delivery date - I just had to wait an pray they didn't run off with my possessions. When my stuff still didn't come days later, they told me the driver had been busted in Virginia. When my stuff finally came it turned out it had been moved to Florida and then up to Pennsylvania. Finally, they wouldn't move me in until I paid the balance of the agreed upon amount. Had to pay cash. In the end, a cherished end table was broken in half, and one box of stuff was gone. I also got a box that didn't belong to me. Awful experience, but they did move a lot of stuff, and only broke one thing and lost another. :-P.

Move size: 3 Bedroom Home Service cost: $5000

I paid $9000 for white glove and got anything but. Loose knives dumped in a box; every piece of furniture scratched, dented or broken; delivery over a week after promised date. I have done 4 moves long haul and this is the absolute worst I have had. No attention detail or care for my items. A treasured memorial item dedicated to my mom who passed away crushed into pieces and left on the lawn with no regard. This company is about the money only and will treat your stuff with no respect, do not use them!!

Move size: 4+ Bedroom Home Service cost: $9000

Unique Vanliner MOVING Company is a 100% scam artists and the World need to know about it. They rip me off from head to my toes.I took my money and they quoted me $3500 to move my thing from Nashville to California,but they came to my house to move me then they charge me 3 times the price they quoted me.When they deliver to home in California they charge me $400 for every hours and charge me addictional $300 more for a set of extra stair which is bull scrape. The Manager Patrica and the owner Maria are rip off Queen they don't need to be open they need be in hail or in jail for ripping all their customers off. Tyler and Adams and Zack suppose to be helping the customers but instead they don't help there customers when they are getting rip off. Zack suppose to have listen to the phone call when they stated that would charge me $3500 to move my thing instead $9700 they know and I know they rip me off and they are doing everybody like that we all need to come together and get them shut down and put out of business before people loss their hard earned money to No good Scam artists they don't care about their customers they just want some FREE MONEY. And I would no way tell anyone to used THERE trucking service to move their stuff out of town. They even try to blackmale me by threatening to Aution off my valuable items if I don't pay them all the $9700 ASAP. THAT IS [EDIT] AND SOMEONE NEEED TO MAKE SURE THAT SOMEONE Who HIGHER UP IN THEIR BUSINESS THAT SHOULD CLOSE Them DOWN ASAP! PEOPLE LIKE Patricia and Maria shouldn't be running know Company they Are Low Down Scam Artists out Miami Florida.20855 NE 16th Ave, Miami, FL 33179. Remember their are better moving Companies out there will help you move and you not worry about been rip off unfortunately United Mover/Unique Vanliners are not the one I promise you. They rip me off without Vaseline they will do you the same. The sad thing about all it is you CAN'T get your money back and That Suck!Sorry for my language they really pise my off with their services!

Move size: 3 Bedroom Home Service cost: $3500

After our truck was loaded by Unique Vanlines on 8/27/18, they informed us we had more than estimated. We had to pay them additional right then otherwise they'd remove our stuff from the truck right into a the alley way (which is where the truck was being loaded). We feel this was under duress.

9/5/18 the company contacted me, saying our stuff would be loaded on a truck today but we had to pay $1000.00. I told them this wasn't correct. He said in order for it to go out on the truck I need photographic evidence of a money order. Again I told them it was incorrect. I contacted Interstate Moving Company to help get things sorted, they hired them for us. We didn't pay the additional grand on the 5th, our stuff was not loaded on their available truck.

~9/12/18 unique vanlines got in touch with me stating that the additional grand was a clerical error. That our stuff would be on the way.

If it weren't for their clerical error our stuff would have been on the way 9/5/18.

We received 3/5ths of our belongings on 9/17/18. The fella they gave the job to was only given a partial amount of our things to deliver. When we pointed out that we wouldn't send table legs and not a table top, etc and I had the paper work with the box numbers did he agree that the full amount wasn't delivered and made note of that on my forms. It was in my right not to give them the full amount due as the full amount was not there so I withheld a portion.
We paid for a full service move yet they sent one person to do this and he arrived around 11:00 p.m.

It took Interstate moving company and us continuously contacting them to finally receive the remainder of our belongings. Unique Vanlines said they sent us over half of our belongings within the 30 days that it doesn't count against them. Essentially they gave us the rest of our stuff as a courtesy. They knocked $200.00 off delivery.

The remainder (almost) came at 11:30pm 10/21/18. 2 missing boxes they cannot locate, a missing picture box containing our own art work, and wedding photos, etc. They said they were unable to recover these items.

All 5 shelves damaged, both desks gouged, end table trash-worthy, table top and entertainment center scratched up (the blankets that were once very secure on pick up were essentially falling off and some of the labels were attached to the items instead of the blanket). CD shelf punctured, and heavy duty boxes smashed due to improper stacking practices or lack of care.

This ordeal caused an extreme amount of stress to myself, my husband, and my family. They put us under duress, held our items ransom for a grand and only when that would not work they sent 3/5 of our items, a calculated amount, so they wouldn't get reprimanded for exceeding 30 days which by all accounts they did because our items should have gone out on the 5th if it were for their shiesty antics.

My husband had enough and ended up filming about it on his youtube channel.
They've put us through enough that people should know about it so they don't end up in the same situation.
Unique Vanlines 1-866-291-0080
Interstate Moving and Relocation Group 1-866-922-5801

The representatives at Interstate Moving and relocation group were very helpful after the fact but it's hard to give them a positive review when we were mislead and they hired such an awful company.

Move size: 1 Bedroom Home Service cost: $6323

Run Run as fast as you can if they pull up to your home.. Horrible would be a polite way to express my move. My contract was originally with Charter Lines, and if they call you especially a Richard hang up. These are not movers they are not even want to be movers. Charter bids your contract out apparently to the losest of low.
It Took Unique to load my apartment 7 hours. they had no tools needed to go but tools no stickers had to wait for stickers to arrive they tried to have me sign blank contracts so they could raise the price then proceeded to lose my dining room set and ruined my bedroom set along with my daughters and all I get is sorry for your inconvenience you take peoples personal belongings and life long items and ruin them. When they delivered my things it was a different truck and boys they hired of of Craig list, I even helped unload the truck. they were also unloading furniture that did not belong to me and I had them load t back up I get thanks for being honest. apparently whoever has my dining room hutch is not an honest person I kinda wonder if its not the movers take your things in lieu of short pay.. My daughters mattress had holes in it her box spring all ripped my mattress was wet and stained and the bed frame cracked..
then if Unique show up on your door step your better off moving your self.

Move size: 2 Bedroom Home Service cost: $2200