Authority Moving Group, LLC

First of all they led me to believe that they would be my mover. Then I found out that they are only contractors and hired another company to pick up and deliver my furniture. They were a day late picking up my furniture and that cost me 250.00 dollars They said the truck broke down. Then the next day they showed up at 7:00 pm on august 15th.After that the took my furniture to a storage area in Ohio. I did not see my furniture again until September 29th.All the while I called and they could not tell me where and when I would receive my furniture. I was led to believe they were going to take my furniture directly to Florida when they loaded my furniture on the truck. Do not use this company !!

Move size: 2 Bedroom Home Service cost: $3610

This company is NOT a moving company. They are brokers. When I first contacted them, the sales person David was so nice and so attentive. I specifically asked for a certain date (22nd Sep) I want my stuff to be delivered on. Based on that, he provided 18th or 19th as the pick up date. Keep in mind, he did not mention even once that they are brokers and another company will deliver my items. I also asked him if my contract includes "Full value protection" and he mentioned yes that is what Authority group offers free of charge to it's customers. After I made the initial deposit, I received a call from them confirming the pick up date. Again I mentioned that I want it delivered on 22nd, to which the lady on the call was like we cannot promise you that and it depends on the mover. I still wasn't sure of what was going on and that they sell my contract to another company. She confirmed the pickup date to be 14th or 15th and that I will receive a call from the drivers at least 48 hours before to confirm the date and time. I waited till 13th afternoon and when I did not receive any calls, then I called Authority group to confirm the move. They mentioned they will reach out to mover and if I do not hear back by 14th then give them a call. I received a call from movers confirming 14th as the date and assuming the movers are part of Authority group, I again tried to confirm the delivery date as I was moving out of state and would not have a place to keep the items till the 22nd. The mover asked me to put 15th as earliest delivery date on paper as she mentioned it takes them 7 - 10 days to deliver and I can be prioritized if I put in 15th (I Know my bad for trusting her). This company is NOT a moving company. They are brokers. When I first contacted them, the sales person David was so nice and so attentive. I specifically asked for a certain date (22nd Sep) I want my stuff to be delivered on. Based on that, he provided 18th or 19th as the pick up date. Keep in mind, he did not mention even once that they are brokers and another company will deliver my items. I also asked him if my contract includes "Full value protection" and he mentioned yes that is what Authority group offers free of charge to it's customers. After I made the initial deposit, I received a call from them confirming the pick up date. Again I mentioned that I want it delivered on 22nd, to which the lady on the call was like we cannot promise you that and it depends on the mover. I still wasn't sure of what was going on and that they sell my contract to another company. She confirmed the pickup date to be 14th or 15th and that I will receive a call from the drivers at least 48 hours before to confirm the date and time. I waited till 13th afternoon and when I did not receive any calls, then I called Authority group to confirm the move. They mentioned they will reach out to mover and if I do not hear back by 14th then give them a call. I received a call from movers confirming 14th as the date and assuming the movers are part of Authority group, I again tried to confirm the delivery date as I was moving out of state and would not have a place to keep the items till the 22nd. The mover asked me to put 15th as earliest delivery date on paper as she mentioned it takes them 7 - 10 days to deliver and I can be prioritized if I put in 15th (I Know my bad for trusting her). The movers showed up on 14th and first thing they said was that they have only 1 stop listed in the paperwork they received. I called customer service and they were saying they don't know why it says 1 stop because they sent 2 stops. I worked with the movers to have them pickup stuff from both places. The movers took everything and then on the 17th, I received a call from movers saying they are 1 hour away from my new place. I tried telling them that I was told it will take 7 to 10 business days and also spoke to Michael at Authority Group who was straight to the point that it is your fault that you entered 15th as delivery date. If you had any questions you should have called us as we do not control the vendor movers. That was the first time I really got to know that Authority group sales lie on your face by showing that drivers/movers are not vendors but part of the company. I accepted the delivery to save $2000 and started opening items and multiple expensive items have been damaged (shows how well they took care of my stuff). I have called Authority 3 times since then and always says their internet/systems are down. Their contract has "Full Value Protection" added in and offered by sales for free but then I got to know that contract is just a PAPER for TRASH CAN. It's the mover contract which will pay for the claims as the movers damaged the items. Authority group uses their paperwork to lure customers in but takes no ownership of anything which goes wrong. TERRIBLE COMPANY AND UNETCHICAL PRACTICES.

Move size: 2 Bedroom Home Service cost: $3300

To start with, we got an estimate online with Authority Moving Group and it ended up being very accurate which surprised me. We hired them for both packing and moving services and they did a great job with both. They handled items carefully and packed them in a way that would prevent any issues in transit. Our move was long distance so it took several days for our things to arrive in Sacramento but when they did everything was in great shape. I really feel like I got lucky with this company which is why I wanted to take the time to show my appreciation. They really did an excellent job.

Move size: 2 Bedroom Home Service cost: $3800

Also known as Century Moving Group

My initial conversation with Kyle, made everything sound swift and easy-going, he was obviously trying to get me to buy in so everything sounded great, he sent me a quote that same night which I had included everything I was going to have move, and said the price shouldn't change from that.

The night before my move (9/28/20), Heather and Jessica Chieffalo (dispatch dept. supervisor) called me to confirm my move for the following day. Jessica specifically stated the price would NOT change, and if it does, to contact her, because "The guys could just throw it on the back, it's not a problem" I wanted to make clear of this as I was paying CASH and would have only the amount I was told. Well the next day after they packed everything up, they wanted to tell me it was going to equal a total of $600 EXTRA, which I had to pay $300 up front and the rest at drop off. I called Jessica, no response, even called her 2 days later, messaged her, NO response

I had been trying to contact their customer service since this happened. Every time I spoke with someone, they always said they would "look into it and call me back"

I spoke with Heather, Mike Harris, Nina (multiple times) about this and NOBODY ever called me back.

The day before my furniture finally arrived

(Took 2 months to ship from CT to CA)

I called Nina and she told me that her and Jessica were having a meeting about my situation and would call me back before 3pm E.S.T, I never received a call back. I called the next 2 days and spoke with another person who said Nina was not there and doesn't know when or how I could get in contact to find out what happened. I had to end up paying the extra $600, nobody ever helped me look into this and nobody ever called me back.

The movers were very professional themselves, but my mirror was broken upon arrival.

I would NOT recommend this company as you will not be able to get any answers from these people and FALSE PRICING.

Move size: 2 Bedroom Home Service cost: $3000

Steve Ross at Authority Moving Group reduced my quote to price match a competitor in order for me to sign up and give half down deposit. I gave 50% deposit for a move from New Jersey to Florida. The movers disassembled the dresser mirror, bed frame, dining table and sofa and I was told the items will be assembled upon delivery. They are not movers, they broker out the moves to other companies. When the movers came to pick up, they showed up with a rented Budget Rental box truck. Two of the three men barely spoke English and I was told the cubic feet doubled and had to pay an additional $1,099.00. At that point I felt I had no choice since I gave them the deposit and now they have my furniture. I called Customer Service inquiring what doubled in space and was told a they did not know. When the furniture arrived in Florida, Joshua the driver was rude, nasty and did not assemble the items. Trying to reach Steve and Customer Service was like chasing a runaway train. Awful experience.

Move size: 1 Bedroom Home Service cost: $3000

I have used so many moving companies over the years and it’s always been a mess. I was starting to think that I would never find a company I could trust but moving myself long distance wasn’t an option for me. A friend recommended Authority and spoke very highly of them so I decided to give their service a shot.

I was impressed in every way. The movers were very nice guys and took their job seriously. All of my things were well cared for and the move was very timely. I also paid a fair price. Truthfully I would have paid double for this kind of service. Thank you.

Move size: 2 Bedroom Home Service cost: $3500

This is the team that helped move me and they were excellent. I have never seen movers work so hard or fast. There were no issues at all during my move. They took care of all the delicate items and made sure they didn’t get damaged in transit. Through the whole move every single person I dealt with was so helpful and very friendly. I can honestly say this is the most professional moving company I have ever used. I highly recommend them for any moves you do. I know for sure that I will be using them for all of mine.

Move size: 2 Bedroom Home Service cost: $4400

To put it simply, Authority Moving Group is amazing. They were able to give me the easiest move I’ve ever experienced. Authority was on top of everything - even things I would have never thought of. We hired them for both packing and moving services and both were done with so much care and attention to detail. My wife and I are older and really needed as much help as we could get so I really appreciate the hard work of this company. I highly recommend this moving company and have already sent family members there way. They were worth every penny we paid.

Move size: 2 Bedroom Home Service cost: $1795