Authority Moving Group, LLC

The final price was 50% more than the quote. I had very clearly listed out the inventory and not a single piece extra. But then Authority Group are just brokers and the guys who actually move is a different company. It felt like all this was part of the plan. The guy who I interacted with never was reachable again and never bothered to return your call. As soon as u have an issue ur connected to a diffrent person and then u let to fend on your own with the owner of the actual mover. For stuff worth 2500$ I now have to pay 4160$.

Please be sure that u never take a quote over the phone. Always ensure someone comes over to your home and checks everything that needs to be moved and then ask for a quote. Also be aware of parking charges for the truck which is 700$ additional. Then u have other charges for shuttle service if u don't have parking for the Semi at the location. Also be aware if you are on the 2 or 3 floor then there is something called stairs charges.

Overall it was a nightmare and not sure if I will get all my stuff intact.

Please be very careful and be aware of all the additional charges upfront.

Move size: Studio Service cost: $4160

We recently moved from NJ to CO; I did alot of research on many moving companies and Authority Moving Group, LLC seemed like the best option. The quote was in our budget, the gentleman I spoke with on the phone, Owen, assured me that we would have our belongings in 10-14 days; the quote was for $4610.96. We were literally moving a 2 bedroom apartment. I was on the phone with Owen, and went room by room listing all of our items. I even overestimated the amount of boxes and bins we would have to be safe. Then, for some reason, the quote went down to $4517.16. Even though I asked Owen why, he didn't answer. I also made it very clear that we had to be picked up on August 20th, as we were driving to CO and had hotel reservations. I have, in an email from him assuring me that he had August 20th confirmed as our pickup date, and that we should receive a call the day before confirming the time of pickup for the 20th. We booked them on July 23rd, 2020. I thought all was well. Boy, was I wrong. The nightmare was just beginning.On August 19th, a new person named Heather from Authority Moving Group called me to confirm and go over inventory, etc. We did, and lo and behold, Owen FORGOT a WHOLE bedroom set in our original quote. HOW DO YOU FORGET A WHOLE BEDROOM SET? Our quote went from $4517.16 to $5853.63, and I had to pay an additional deposit that day. She also said Owen did not put in there that we had to be picked up on the 20th. I explained to her that I had an email and we had hotel reservations and it was imperative to be picked up on the 20th. I was furious. I was so upset that I called and emailed the customer service manager, Michael Harris, to complain. He said to let the move happen and that he would give us a "resolution" once the move was complete. I said that would be fine. That evening, I received a call from the trucking company that Authority Moving Group, LLC subcontracted, VSNY Moving, who told me the drivers would be there on the 20th between 10-12. The morning of the 20th, we got up early, had everything ready to go, car packed, waiting for the movers to show. Nothing, 12PM came and went. My fiance called the trucking company and was told the person who called me made a MISTAKE and that we weren't being picked up until the 21st. I lost it. We had to be out of our apartment that evening and we had hotel reservations for that night and the following night. I once again contacted Michael Harris at Authority Moving Group who was very rude and condescending; saying they never said we would be picked up on the 20th, etc. Even when I told him the trucking company called the night before and then made a mistake, he was still rude.My fiance called VSNY moving back and they were able to get a truck there at 6PM. From there, the nightmare continued. The two men who came were shady and sketchy; first they told us that our price was going up another $1650, which we did not have the money for, and then they said that if we tried to tip them $40-$60 that they wouldn't "be happy". Needless to say I was very uncomfortable with that situation and ended up overtipping because I was scared and they had all of my belongings. Also, when they were filling out the new "estimate", they said the first available delivery date would be 9/6/20.We arrived in CO on 8/23, and called Authority Moving Group LLC pretty much every day and kept getting the run around. Lies, lies and more lies. The customer service manager refused to speak to me, so my fiance was calling regularly. Nobody could tell us where our stuff was, when it was coming, etc. Then this one woman, Alani, was so rude to my fiance and kept talking over him and saying they were well within their contract etc. I said where is your time frame. She said all the way down at the bottom, the very last paragraph, it states they have 30 days (mind you, business days which isn't specified) from the first available delivery date (which VSNY picked, not us) NOT THE 10-14 DAYS I WAS TOLD SO I WOULD BOOK THEM. They bait you and use predatory business practices. The customer service manager refuses to answer any emails and no resolution has been offered. In short, they completely screwed up, it cost me $1650 more than quoted, and I want a resolution. They can be sure that I will be posting reviews EVERYWHERE including BBB, FTC, social media, etc. Shame on them for taking advantage of people and not being honest or communicative.

Move size: 2 Bedroom Home Service cost: $7503

I hired Authority Moving Group for my move. I got their quote and was very surprised to find out that their prices were much lower than any of the other moving companies that I contacted.They did such a great job! Everyone was so professional. I would definitely use them again! I’ve already referred them to so many people and will continue to do so. They were on time, cared for our belongings, and in the end the total price was less than our original quote. I know that with Authority I was in good hands which is why I’ve been telling so many people I know about their services.

Move size: 1 Bedroom Home Service cost: $2988

Buyer beware on this. First, they aren't an actual moving company. They are a broker (even though they don't disclose that anywhere on their website). You only learn this by reading the contract they send you after you make your initial down payment. Good luck getting that down payment back if you don't like that hey are a broker. Second, they don't provide an estimate based on them looking at your stuff. They blame that on Covid, but all other companies do an on-site estimate. Their estimate means absolutely nothing, by the way, since the moving company they assign to you doesn't have to accept Authority's estimate anyway. This resulted in my actual cost being about 60% higher than the estimate. Fourth, Authority will provide you with zero assistance once they place you with the actual moving company. You have no choice over the moving company selected, regardless of how terrible they are. We were assigned Bulls Moving out of Gurnee, Illinois. We had massive issues with Bulls Moving and Authority did absolutely nothing to assist. In other words, they are a completely unnecessary company who exists to make you promises, take a down payment, and disappear after they assign you a terrible moving company. AVOID LIKE YOUR LIFE DEPENDED ON IT!

Move size: 4+ Bedroom Home Service cost: $11000

I have already told at least 3 of my friend about Authority Moving Group and recommended that they hire them. I don’t often get the kind of service that I would recommend to others but in this case, I absolutely did. They did a flawless move for me with great attention to detail and excellent protection of my belongings. Not once did I have an issue with the way anything was handled. I had 0 damage to anything which is more or less unheard of when it comes to long-distance moves. You should really reach out to them and see how yourself just how wonderful they are.

Move size: 2 Bedroom Home Service cost: $3550

The first thing I noticed about Authority Moving Group was how easy it was to get ahold of them. I was able to talk to someone directly right away and ask several questions. They were also very upfront and open about their prices. I decided to schedule with them and they were very flexible with my needs. The day of the move everything was done to my exact specifications and the move ended up taking less time than the original estimate. I’m very impressed and would hire again.

Move size: 2 Bedroom Home Service cost: $2890

My wife and I are so impressed with the service we received from Authority Moving Group. We had a move across the country and were worried about all that would entail but Authority had it covered. They were very friendly and showed up on time. I haven’t ever experienced such professional movers before. They were very efficient and took excellent care of our things. I’m not planning another move any time soon but when it comes time to move again I will certainly be calling Authority Moving Group.

Move size: 3 Bedroom Home Service cost: $3800