Authority Moving Group, LLC

AFTER POSTING THIS I HAVE BEEN CALLED AT LEAST 20 TIMES AND THREATENED BY AMG

UPDATE: AUTHORITY BLOCKED MY NUMBER AND PAID ME TO TAKE DOWN MY REVIEW

DO NOT USE AUTHORITY MOVING GROUP!!!!!!!

I recently used this company fro a move for my husbands job from Georgia to North Dakota

When searching for a moving company I contacted Authority Moving Group not knowing they were a brokerage as this information was never disclosed. AT first everything was great everyone was very nice.

They contracted me with Falcon Moving LLC without my knowledge as I was lead to believe Authority would be moving me. I found out about Falcon when their dispatch reached out to me.

This is where our nightmare began:

Original moving window from Authority Moving Group:

3/19/21 - 1-5PM

Pushed moving window to 3/20 1-5, moving company never arrived.

After speaking with Jessica @ Falcon, guaranteed me a pick up window on Sunday 3/21 between 8-10 AM - no one showed- called Authority and Falcon Moving multiple times and no one could give me an answer as to where the truck was. NO contact all day and then finally at 545 PM On Sunday 3/21. The foreman of the moving crew told me "I don't know why they would have told you we were going to be here Friday."

When movers arrived they were aggressive, dropped boxes on cement car port. Stripped children’s wooden bunk beds of wood after asking if I had a screwdriver and were upset when I informed them I didn’t because all of my belongings were in boxes. Charged 2x the quoted amount. Paid $2080 in cash on 3/21/21 to Falcon Moving in addition to $1350 deposit paid to Authority. (this was already over full cost of estimate given by Authority.) I was told I would still owe $2073.70 at delivery to unload my items. 2x estimate. Authority quoted 426 cubic feet ended up needing 826. The foreman then asked me why I didn't have a tip for them while I was basically cornered in my kitchen. I had no tip because I had to pay the inflated amount they charged to load my items, and the bank was now closed because it was 8 PM on a Sunday....

When contacting authority on multiple occasions for updates on my move they placed me on holds of up to 45 and upon answering told me they didn’t have any answers for me. After being unable to receive answers from AMG I contacted Jessica from Falcon moving. Same scenario, long holds, no information on where my belongings were, no estimated delivery dates, she also blamed my moving experience on where I moved even though they contracted to do so, eventually explaining to me "no one wants to deliver to North Dakota" and proceeding to call me names and then ignore any further calls. NO resolution. I asked her about the discount she apparently wanted to give me based off of my experience this far according to Brinae at Authority and she told me she isn’t giving me a discount until my things are dropped off. (Makes 0 sense because I have to pay before truck is unloaded).

Items were finally delivered yesterday, 5/13/2021 after no contact from either moving company since 4/26/2021. 53 days after first available delivery date listed on contract after being promised a move that would be completed in 4-14 days.

AT delivery we were told we needed to pay for a shuttling service as they could not fit truck into our complex. I had provided maps to Authority and Falcon of our complex and was only told on the day of delivery that we would now have to pay extra for shuttle ($500).

Upon receiving our items, boxes were completely destroyed, items were broken, and some completely missing. Mattresses were covered in grease and dirt. The movers also damaged paint on our walls while moving items.

Upon contacting Authority this morning asking if I could get my deposit back as they did not stay within their contract Brinae informed me "we can help you file a claim against Falcon, but usually we dont follow up after your delivery is complete."

The whole experience from pick up to delivery was horrible. I would not wish what we have gone through the past 7 weeks on ANYONE.

TAKE YOUR MONEY ELSEWHERE!!!

Move size: 3 Bedroom Home Service cost: $6000

I would give a MINUS 10 if I could. Hunter Johnson is a liar. He said he would refund my money for property theft by East Freight Logistics. That company dumped our belongings in various warehouses throughout the west. After 7 months, I still don't have ANYTHING. He said he would refund, but not 1 dime has been sent. He also says his email works. NO IT DOESN'T. He is probably operating under a different name. I will post everywhere to keep other people from falling for this crook and his crooked employees. He deserves to be in prison and that is where I hope he goes.

Move size: 3 Bedroom Home Service cost: $13000

Authority moving group did a move for me from SC to FL. They were very reasonably priced and very willing to accommodate my move. Once my items were picked up, the customer service department was more than helpful, specifically Alani, she was always very helpful and very informative. The overall experience was refreshing. My items were delivered within two weeks of being picked up undamaged and placed in my house wherever I asked them to put it. I would recommend Authority Moving Group to anyone moving cross country.

Move size: 1 Bedroom Home Service cost: $2626

SCAM third party company. I will file a lawsuit with them. Please be advised to anyone who sees this, they will lowball you acting like a moving company and once you pay a deposit, they will not refund, lie, hire random people, then they scam the moving company they hire and it all comes out of your own pocket. I ended up paying five times more what they quoted at the end and they only moved a quarter of the items (with all the exact measurements I gave them promising me to move everything on my list with the lowball quote I believed) they will be friendly at first and will trick you. Contract disappears in your email later on once you pay the deposit so make sure to save it before. Glad I did so I can file my lawsuit. They also pretend to give you a discount at first to lure you in. Had no idea this was a broker company then they scam you and the moving company they hire. The current moving company cannot get a hold of them at all regarding the deposit money so it’s coming out of my pocket. Amaya is the customer service rep, Steven is the first who lured me in with the low ball deposit, and “customer service manager” there who lies about when movers are going to show up. I’m so glad I saved voice records with all of their voices and promises. BEWARE of this scam company.

Move size: 3 Bedroom Home Service cost: $5000

The service from Authority Moving Group is excellent. They’re whole crew did an amazing job. I especially want to shout out Michael who was so helpful setting up everything for me over the phone. Our movers arrived on time. They packed and loaded me quickly and I was charged EXACTLY what I was quoted.

They were able to move us from Dallas to New Orleans. They were so fast and they handled everything with responsibility and care. I highly recommend Authority Moving Group. Thank you so much.

Move size: 4 Bedroom Home Service cost: $4188

Do not use this company for your move. They are not the movers, they are brokers who contract your job out to local shippers & drivers. I contracted Authority Moving Group for my out of state move. They were incredibly responsive while booking my job and taking my deposit, but after my truck was loaded and all my things were put in storage they stopped replying to my calls, emails, and text messages. I was quoted 14 business days for my move. It has been 20 business days now and I still don't know whether my shipment left Washington or when it will arrive at my new home. I have the phone number of the person who loaded my truck and have texted him multiple times for an ETA. He responds maybe every third day and has told me more than once that my shipment would be on the way soon and that he would send me the name and number of the driver. I have been told twice that my shipment would leave the next day and twice I've received no response when asking for confirmation the truck had left and an estimated arrival date. I've called the main office and left multiple voicemails. It took two voicemails and two emails before I received a call back. The customer service representative said she would find out the status of my shipment and call me back within a few hours. It's been 3 days and she hasn't called me back. I called them again and got a rep on the line so I could complain about this experience and ask for some kind of compensation for my time and the fact that everything I own is in a storage facility somewhere and I likely won't get my things until after Christmas. This rep said she had to speak to a manager and she promised she would call me back the next day. It is now the next day. No phone call. No response to the multiple text messages I sent. No response to the multiple emails I've sent. No response to the tweets I sent. As I write this I STILL do not have my belongings and I STILL do not have an estimated date of arrival. This is by far the worst customer experience I have ever had and I am going to find every avenue I can to blast this message out to potential customers.

Move size: 2 Bedroom Home Service cost: $7000

DO NOT USE AUTHORITY MOVING GROUP! At first the sales reps will be extremely nice to you and then as soon as payment is made then they will disappear. It is bait & switch as I was originally quotes $2k and then when the actual movers showed up they charged me $3800. In the end, I ended up paying close to $4300 for a one bedroom. I had less than 20 moving boxes and only a few items of furniture. The movers showed up 1.5 hours early, they never had my updated inventory list, then they waited 40 days to ship the furniture from Seattle. It arrived on the 50th day and they showed up at 7am. It was the worst moving experience. Imagine thinking you are only paying $2k for a move and then they charge you more than double. They were not honest with me and completely misleading. I've been in property management most of my life and I think this moving company was the worst experience.

Move size: 1 Bedroom Home Service cost: $4300