Authority Moving Group, LLC

I needed a moving company that could move me from Texas up to Louisiana. I did a lot of hunting online before I came across this company. I called them to get a quote and they were very straight forward with me. Their prices were also very fair compared to a lot of the other places I called.

The day of my move they arrived on time and everything went exactly the way it was supposed to. They were very nice guys and not only was everything on the road on time but it was delivered exactly when they said it would be. I’m really happy that I found a moving company that’s not only affordable but high quality. They have excellent service. I highly recommend them and would use them again.

If you need a high quality moving company, you should go with Authority Moving Group. They were a dream come true.

Move size: 1 Bedroom Home Service cost: $1121

Moving is stressful enough. Authority will make it even MORE STRESSFUL and EXPENSIVE for you.

Authority Moving Group failed to show up to move my daughter's stuff from May 22 to May 24. They called late on May 23 to reschedule to May 28 to 30. I heard my daughter say that she would need to check to see if a friend was available on those days, since she had planned to fly out of the area on May 24. Authority told her that they would put down May 28 to 30. When she called back on May 25 to tell them that her friend was available on Jun 1 to Jun 3, Authority charged her $275 for moving the date. My daughter and I have called Authority 6 times from May 26 to May 31 to discuss this charge, which we felt was not appropriate. I talked to a live person 1 time, who said that someone would call us back 1st thing the following day. No call back was received. My daughter spoke to someone at Authority on May 31, who said that someone would call her back. She received a text later that day that said she would receive an email the following day about this issue and that she would be contacted. No email was sent to my daughter. The other 4 times, my daughter and I left voice messages. At no time did we receive a call back. I do not think that I should have to pay the change fee, since they were the ones that did not show up on the agreed upon dates to begin with. Authority should have allowed my daughter the opportunity to choose dates that worked for her and her friend.

We ended up calling a local mover (MoveHer), who had WAY BETTER customer service. They charged us ONE-THIRD of what Authority Moving Group was going to charge ($1075 vs $3273.) The new company gave us a specific date and time that they were going to be there. Our calls were returned promptly.

Make your moving experience a positive one. AVOID Authority Moving Group!!!

Move size: Studio Service cost: $3273

They picked my belongings up on May 6th and was told and insured that I would receive my things on May 15th. I moved from Pittsburgh, PA to Las Vegas. On May 15th they told me that’s when my delivery window would start and I would receive my things between that following Monday between Wednesday. That following Tuesday came and I received a call stating that I would receive my things that Wednesday or Thursday at the latest. It took 3 1/2 weeks to receive my things and most were missing. I was charged a total of 3100. Never was informed that multiple drivers would be handling my things, constantly requested to speak with a supervisor and never received a call back or nothing! Customer service is very unprofessional and no help whatsoever. They couldn’t give me any information on where my things were. Constantly being told different dates and times. I’ve had to come out of pocket for clothes due to weather change and our clothes being on the moving truck. Very inconvenient!! All of my furniture for my children’s room is on the truck, the first week we had to sleep on the floor until we got a blowup mattress. My children are two and four. I’m very upset and I highly recommend anyone moving out of state to just rent a moving truck and move your things that way.

Move size: 1 Bedroom Home Service cost: $3100

This company is terrible. On my moving day, I spent 3 hours going back and forth with the customer service rep (had to keep leaving messages because there was only one person) because my movers kept telling me that they needed more money for the move upfront. They then wanted me to write the money order in their name when I was told to write it to the companies name. Speaking of that...the company I was given wasn't known by the movers. I tried to contact the actual moving company, but had to leave a message again. I eventually got a hold of them and they said they had never heard of me and told me that I might be getting scammed! Not something you want to hear. I finally demanded to speak with the movers boss who informed me that he works for 2 different moving companies and the other company the movers knew was the other company. I told that I called the contact number I was given and was told that I might be getting scammed, and the guy tells me that there are 2 moving companies with the same name...therefore AUTHORITY MOVING GROUP gave me the WRONG information!!!!! I called the customer service rep no less than 6 times in 3 hours, because every time I thought things were resolved, something else came up. At one point the "foreman" (if you can all him that) told me to hang up with them because they didn't know what they were talking about. Finally after 3 hours, I thought that we had things settled and the "foreman" asked for extra money again!! When I told him no, he left and told me that someone else would have to come!! After calling the customer service rep AGAIN...she put me on hold...after 45 minutes a truck pulls up and it's the same guys who left in the first place...at this point I definitely no longer trust these men and called her back. I told her that they broke the contract when they left and I was told by them that different people were coming, so that is what I expected. They of course couldn't get me anyone and I told her that I wanted my deposit back because they didn't hold up their end of the bargain. She told me that the manager and/or the assistant manager would be calling me. I'm glad I didn't hold my breath because it's been 4 weeks and haven't heard a word. Do yourself a favor and rent a POD and hire local people to load and unload for you...much cheaper, less hassle, and they care about their customers because they take responsibility if something goes wrong!

Move size: 2 Bedroom Home Service cost: $5500

If there was a way to leave negative stars I would. This company is terrible and they falsely advertise their services. AMG is NOT a moving company despite the photo on their page of a man wearing AMG branded clothes. They are broker, but they won’t tell you that. Once they collect the initial payment, they shop your job around to movers who will do the job for very cheap rates. Theses other companies are not required to abide by any of the details in the contract you sign with them. Additionally, they do not stick with you through the move. Once you pay, they disappear and all your calls are routed to an answering service. And they never call you back. only time I got response back from them was AFTER I contacted the Better Business Bureau. At which point they responded one time and then disappeared again.

Not only is the customer service practically non-existent, but the amount they quote you will be at least $1,000 off. When the third party company comes to move your things onto the truck, they will get all on the truck AND THEN they’ll tell you that you AT LEAST $1,000 more and half of it needs to paid right then. And there’s nothing you can do. Then the third party company that picks up your stuff will shop the cross country move to yet another third party company, and they will also tell you that you more than what you agreed to pay with the first third party company. You can pay it or they won’t deliver your things. And keep in mind, the company you originally booked with, Authority Moving Group, they will not help you.

THIS IS A SCAM!!! TERRIBLE SERVICE!!! THEY ARE LIARS!!! Please do not book with them. I’ve had a terrible experience. And it’s happened to so many other people! The reviews on their page are lies! If you google “Authority Moving Group Reviews” you’ll see the truth. Take your money to a reputable company. It may cost you more, but it’s worth your sanity and the safety of your things.

Move size: 2 Bedroom Home Service cost: $6500