Authority Moving Group, LLC

I would never use this company. They are so bad I'm committed to making sure others don't have the experience we had. These clowns moved us from Michigan to Florida in late 2019. They are not a mover. They get around being held accountable by just facilitating your move. They pick the cheapest company to move you and then wash their hands of you on the day of your move. We had significant amounts of damage. Things that can't be replaced. They also lost several items including parts of our bedroom outfit including the footboard to our bed.

They never did anything to rectify this and never compensated us. These are the last people you should use

Move size: 3 Bedroom Home Service cost: $15000

My original movers cancelled, so I requested a quote and got a call from one of their reps. I was in the middle of a conversation when I get a call from a number that looks like the one my original movers use, so I politely asked the sales rep to call me back, for I needed to take this call. I answer and it turns out to be another sales guy from the same company. I hear guy 1 yelling at guy 2 for talking to his customer. They start bickering while I am still on the line, and guy 2 basically says "I don't care about the lead, you can have it." Well... that's a promising sentiment to have about a customer. So I get transferred back to guy 1, who then gives me attitude for hanging up his call, only to talk to his colleague. I explained why I did that, and when I mentioned how I didn't appreciate his comment about not caring about leads, he hung up on me.

If this is how you are as a sales rep, I cannot even imagine how they are when it comes to actual dispatching and pickup/delivery issues.

I am not sure who they got the ratings on the site I was using, but I suspect there was some foul play there.

Moving is already stressful - do yourself a favor and AVOID THESE GUYS AT ALL COST!

Move size: Partial Move Service cost: $2000

Thank you to all the reviewers on here that have saved my family an almost certain horrible experience. We read the reviews and cancelled service 2 hours after hanging up with them.

The sales tactic was to take inventory over the phone and produce an instant estimate for the move. Then the will say if you sign now we will give you $2,000 dollars off the price.

After that they ask you to do a deposit so that they can get movers scheduled and reserved for the date. We were told that as long as we notified within three days of the move we can get our full deposit back. I even asked him to clarify that and confirmed it.

Then the sales rep sent us the estimate which had 5 pages of legal mumbo jumbo that the rep tries to get you to not read and says to click at the link at the bottom of the page to get to the electronic signature page.

In the terms here are the biggest red flags:

1. They will only reimburse up to $0.60 for each pound of items lost or damaged. (this is contrary to what the sales reps said about all your stuff being insured)

2. All lawsuits must be filed in Palm Beach County

3. The deposit in non-refundable unless given written notice within 72 hours from the day you reserve your move. (the sales rep wasn't just misleading, he flat out lied about this)

and 7% of your deposit amount is non refundable no matter what.

4. There's a few paragraphs about how they will inevitably collect more than the quoted estimate. Absolutely anything that isn't listed on the estimate will be an additional charge that you will need to pay otherwise they will hold your belongings hostage until you pay the additional charges.

4. There another two pages that describe the way that this company is not responsible for reimbursing you if anything goes wrong and that you are waiving a bunch of rights to hold them accountable if anything goes wrong.

We cancelled the check and notified them in writing the we are cancelling their service. Hopefully this is the end of it.

Move size: 3 Bedroom Home Service cost: $4500

I was given a quote of $2890.00 back on 04/22/2021 based on the items that I provided  them on the list that they require.

Then on the date of the moving which was on 06/12/2021 a different moving company with two people showed up called Falcon Movers and once  the driver  saw  my paperwork he said "That's too little money you paying" and then he proceeded making a new estimate.

He said "In order for me to move your items I will need to call 2 more people and its gone take us 24-36 hours to do the whole work, so your new estimate is $16,000 or $25,000."

I immediately told him that I was unaware of such a great increase in pricing given the fact that the place I was moving into is only  four  miles away.

So then I called Authority Moving Group, I explained to them what happened and I asked them to refund my deposit.

Their response was that they would not be able to give me my money back because I refused the movers service.

Since then I been trying to reach one of their supervisors in order to get my deposit  but they make sure to avoid me.

I don't know what needs to be done on a cases as such and what type of remedy exists on these type of cases but if nothing is done then those type of companies are getting more than enabled to operate in a complete immunity.

Move size: 4 Bedroom Home Service cost: $2900

They say we’re here for you all the way but they are not! The first call they do everything to get your money but after that , forget it. No return phone calls. They told me a 5 star company was going to take care of me. That was Atlantis Van Lines and after 5 weeks I still don’t have my belongings! This company is a broker to find you a mover. After that they disappear. NO ONE WILL RETURN MY PHONE CALL. They told me it would cost about $6,000 for the move. Atlantis is charging me $10,600 then you don’t know what’s going on. Atlantis sent me an email on June 19 that a truck was enroute. Never showed up. Then they told me it will be here July 7, it never showed up. They make a great sales pitch but don’t fall for it. Take my advice and do it yourself. This is BS!!

Move size: 3 Bedroom Home Service cost: $10500

This company is HORRIBLE. Worst group of people gathered in one business. They gave me a bogus quote, then hired 2 guys from Craigs List and then will not return my customer service calls. Ive left at least 15 messages. I out down a deposit of $1000, did not do the move with them and then when real movers showed up, I realized they underbid my move by 3000 Cubic feet, RUN Don't WALK. They also told me I could only pay by ACH check. Also major scam, when you pay that way, you can not dispute with your bank. THEY ARE SCANDELOUS LIARS

Move size: 1 Bedroom Home Service cost: $2375

HUGE RED FLAG that you cannot get ahold of ANYONE at this company by phone or email. All they have is a generic answering service with two women who say they will "take a message". But it literally goes nowhere.. You cannot get ahold of anyone and they do not answer your emails back. It's been over two months and the refund they promised me has never been received. I doubt at this point I will get it from them, so that means not only will I not receive any services, but they pocketed my $872 that I paid for my deposit. I followed the directions per their cancellation procedures and I received confirmation that I would receive a refund in the mail. That was the last time I heard from them, which was back in July 16th. NO response or follow-up after to my multiple requests, calls and emails. ZERO. It's crazy because all I wanted was confirmation that my refund was even sent?? Or if they sent it to the correct address. Nothing. I have heard NOTHING back from them. So my only conclusion is they are liars and thieves. Do not use this company!!! They are super sketch. James Perkins my rep is a wolf in sheep clothing. He will desert you the second he gets your money and will not call, email, or follow up after. Pathetic excuse for a company and horrible way to treat customers. DO NOT USE THEM!

Move size: 1 Bedroom Home Service cost: $872