Authority Moving Group, LLC

Authority moving group came ready to work!! They showed up on time and were extremely professional and, smart with their moving process. The office was very friendly too! We thought that this was going to take a lot longer than expected but I really feel like they were in and out before we actually realize and I already heading to the new house! They were extremely cautious with all of our belongings make sure not to chip or scratch anything. I was definitely pleased with the results and also with my invoice I would definitely recommend Authority!

Move size: 2 Bedroom Home Service cost: $775

I had to move my senior parents quickly at the start of the pandemic. Authority Moving Group was unbelievable. They were so skilled and really treated my parents with so much respect. We wouldn’t have been able to get the job done without their help. I highly recommend their services. They not only packed and handled everything with so much care but they also helped my parents unpack and assemble their furniture when they arrived at their destination. I cannot thank them enough. I’m sure they would be amazing at any kind of move but if you are moving someone elderly this company is so kind and helpful. Such a fantastic job! Thank you!

Move size: 3 Bedroom Home Service cost: $6895

The salesman was nice and helpful. He quoted me a decent price and said we could get our things within 3-5 days. First thing that went wrong is they have a 24 hour window where they can change the day and time of when they show up. I told them specifically what day and time I wanted. They came 4 hours later and no apology. Driver said our things would arrive 3–5 days. About three days in I call and ask for a status update. Then he said 7-10 days. I asked him why and he said they were waiting to fill up the truck because they don’t transport half loads. I told him that it was not excusable and he said and I quote ‘I get calls from people like you all the time. You should have hired a larger company with a quick turnaround’. In the end it took 17 days to get our things. They broke some of our fragile items. Driver said ‘well it was on a pallet’. When they reassembled our bed they screwed up our drawers underneath. My husband requested they fix it but they couldn’t the damage was already done. In the end we paid almost triple from the original quote. Very disappointed and extremely unhappy with this service.

Move size: 1 Bedroom Home Service cost: $4500

I loved working with Authority Moving Group. Their team really cares about making sure you have the easiest move possible. We had nothing at all the stress about. They handled everything from start to finish and were so professional throughout. Every step of the way they kept us informed. That was really important to us, given that we were moving such a long distance. Their team is professional, hard working, and polite. They also have very fair prices. I really felt like this company went above and beyond for my daily and I. I would highly recommend them for any move you might be planning.

Move size: 4 Bedroom Home Service cost: $5180

I moved from Las Vegas to Charlotte in Jan of 2021 and hired Authority Moving Group (AMG) to help me find a moving company. I had recently had shoulder surgery, hence was in a sling and couldn’t pack anything.

AMG recommended I pay for the upgraded package which would include the packing and unpacking everything for me. I agreed and was promised top-notch service where I hardly had to lift a finger due to my disability.

Unfortunately, I had one of the worst experiences of my life with this move. The packing was pretty smooth however the unpacking, not so much. In our contract I had signed that I won’t be able to receive the load until 2/2, however, the movers got there a day before.

On 2/1/21 the owner of ABC moving company, Daniel, called me that day while I was at the airport, 15 minutes before boarding on the plane, and said that his guys were 20 minutes from my house in Charlotte. I explained that I won’t be there until 4 pm and they can come tomorrow, but he insisted that I need to get someone there or they would just leave everything in street. He argued that he didn’t want to pay for his movers to spend a night in a hotel. We kept arguing and I had 10 min to come up with a response since I was getting on a plane to head to Charlotte.

I called my real estate agent and asked him to let the movers in, hoping I would be there by 4pm to check on things and pay the remaining balance. Daniel said that the balance of $1309 had to be paid in cash before they unloaded the truck, so I asked my agent pay them.

When I got to my house in Charlotte at 4:30 pm, one out of the two movers was sitting on the sidewalk with a swollen ankle, possibly broken and the other mover was doing everything.

Supposedly he hurt himself moving the fridge and now the Fridge was sitting on the sidewalk. I couldn’t do anything due to my shoulder, I asked if he wanted an ambulance or doctor. The driver, Ricardo, said no because he couldn’t afford it and his boss had told him not to call anyone because he didn’t want to pay for it.

I asked what will they do about the move since everything was either on the sidewalk or garage and still had to be moved up the stairs to the kitchen and unloaded, unpacked and assembled as promised. The driver hardly spoke any English and had no answers for me.

So I called Daniel myself and asked what the plan was. He had a very uncaring attitude and said that he will get someone as soon as he could but can’t guarantee anything or when.

I said that I would like the last payment back as insurance, but he refused. I told him that I couldn’t trust them and needed some kind of insurance, he said no and hung up on me.

I called back many times but he didn’t pick up nor called back. I asked the driver for my money back but he said he would get fired and they would take the money out of his checks.

Move size: 1 Bedroom Home Service cost: $8000

Authority Moving Group is hands down the best moving company you can find. I was really worried about hiring movers because I’ve always moved myself however, because I was moving to another state doing it myself really wasn’t an option. I considered a number of companies but Authority both offered me the best price and they had the best customer service. Their sales team was so efficient and really helped me get a comprehensive quote. My move was so easy. They started off by showing up right on time and the movers introduced themselves to me. They were friendly and seemed to know what they were doing. They wore masks the whole time and took COVID risk very seriously. My things were delivered to me on time and in tact. The best part of the whole move is that they stuck to the quote they gave me. I didn’t pay a penny more. I highly recommend moving with Authority Moving Group.

Move size: 2 Bedroom Home Service cost: $3100

We are no longer moving to and wanted to cancel our move. We requested a refund for the moving deposit.

We have called and emailed Steven to advise we are no longer moving. Steven said no problem and he would issue a refund within 3-5 business days. This was over 5 days ago and now he is not answering the phone, returning our calls or responding to emails. Every time we try to call Steven’s phone says the person you are trying to reach is on the phone, as if he is routing our calls directly to voicemail since he knows we want to cancel.

They cannot be trusted!

Move size: 1 Bedroom Home Service cost: $816

First this is not a moving company, they are a broker who contracts with local movers in your area. I selected them because they had a #1 rating on an obviously scam moving company review site that they probably own. They get $1/3 for booking the move, the pickup movers get $1/3 and the delivery movers get $1/3. My contact Steven Ross is your typical slick willy used car salesman. He will call you 'my friend' 34 times and promise you that all the negative reviews you see are simply other moving companies posting fake reviews trying to damage their reputation. Nope. This company is a legitimate SCAM! Whatever they tell you won't be what you get because they merely contract out your move to another scam moving company in your area. The invoice amount they give you will not be what you end up paying. They lowball the amount to get your business and then you will be charged more on the day of your move or they won't move your stuff. I was quoted $6,200 and ended up paying $9,200 for partial move of my household from CA to AZ.

Steven promised for the move, a Supervisor, 2 movers and 3 helpers. Only 3 guys total showed up. With the 6 guys promised, what should have been a 3 hour max loading job since everything was boxed and ready to go, took them all day. Supervisor spent a half hour making a date on his phone and the other 2 guys didn't do hardly anything unless Supervisor was watching them. When they all disappeared for over a half hour, I found them laying all over my furniture with their stinky sweaty selves. They were on a break...My quote included 2 gun safes which are heavy and usually require special equipment to move, and was listed as an extra $550 on my original invoice. Supervisor told me that quote was only for the cubic feet the safes took and there would be an extra $1200 'bulky item' charge if I wanted them moved. They know you will probably be on a time crunch to get moved, so they hold you hostage for more money or they won't move your stuff.

The delivery mover was not even the contracted mover. The guy told me he was just helping out a friend by delivering my stuff and he was at my house unannounced at 6am the day after my stuff was supposed to be delivered. And you have to pay in cash up front or they won't unload the truck. 2 other guys showed up a couple hours later, one was so fat he could hardly walk much less be an effective mover. Steven promised his movers were experts in taking down and reassembling Sleep Number beds. How would he know, the guys who delivered my stuff weren't even the movers he contracted! My Sleep Number bed was dumped in a pile on the bedroom floor and they refused/didn't know how to reassemble it. That cost another $200 for Sleep Number techs to come and reassemble it. They also damaged my desk and didn't put it together correctly. My wife and I had to spend 2 hours taking it apart and putting it back together correctly.

I contacted Steven after the move and he promised me he would get to the bottom of all this and make good on it. Final last words of a scam artist. I contacted the actual company who moved my stuff, and they will look into it and get back to me... It has been over 3 weeks and no one gets back to me. Steven refuses to answer his direct number or respond to emails or calls. When I contacted his company, you get an answering service and they just say they are still waiting on paperwork from the pickup movers. Yeah, that will happen. I am going after these thieves. Have filed a complaint with BBB, filed a fraudulent charge with my credit card company, and will make this review known on every social and internet site I can. Good luck, all movers are crooked, these guys are just masters at it.

Move size: Partial Move Service cost: $9200