Atlantic Van Lines

Seriously. Run. Don’t walk. Get away from these guys ASAP. I had actually read a couple of bad reviews.. but a lot of moving companies have bad reviews. It’s easy to write them off as “angry people who complain about everything”. I figured, happy people don’t wrote reviews after a move. I got a whole bunch of quotes, and not only was Atlantic van lines one of the best quotes (seemingly thourough, all fees upfront-even after I specifically asked about some, not super expensive, but not the cheapest) but I genuinely felt like the best customer service came from them. I felt really well informed and supported by the office staff, they always answered questions right away, and seemed to know their stuff.
Nope. Just good sales people I guess.
The movers were atrocious. They were nice, but they weren’t careful with my things, and the home we were moving out of needed to have the hallway and stairway repainted from all the scrapes. One spot, I actually had to re plaster because of a big hole from one of the guys dropping something down the stairs. Awesome. But at that point, what do I do? Say “no thanks, I’ll find another cross country mover with no notice”?! We had to go. I had sold the house and we were flying out in the morning. It was incredibly stressful.
The move itself took a week longer than quoted.
Whatever. Stuff happens. I’m actually a pretty understanding person.
Then it got bad.
When I received my things, virtually everything was broken. That sounds like an exaggeration, but it truly is not.
I had bought brand new heavy duty moving boxes, wrapped everything in bubble wrap, packed things extremely well, and made sure nothing was too heavy. I figured, with the boxes travelling across four provinces, better to be safe.
Once they were delivered, not ONE of the boxes could be reused. That’s how badly they were damaged. Holes, rips, wet.. just trashed. Much of the stuff in boxes was fine, but many things were dented or broken.
Four boxes were missing.
A ladder was missing
A small, very special, one-of-a-kind table from Thailand that I hauled across the world with me was missing.
Every piece (that sounds exaggerated, but I literally mean EVERY piece) that was not in a box, is somehow damaged.
Three beds broken to the point of being unusable without a trip to the hardware store.
A large, beautiful lamp, trashed..scrapes, a glass piece missing (probably shattered and gone I’m guessing), the whole thing is bent.
Scrapes on everything.
Dents on everything.
Wood furniture pieces split.
A bookshelf was muddy (how??!) and two shelves on it were broken.
A large play kitchen missing one whole bottom side.
Two pieces of art, beyond repair.
A couch that now bends in the middle so zero people can sit on it comfortably. Great.
A very special 150 year old antique dresser, scratched along the whole front.
An almost-new leather recliner that sits crooked now and can’t rock because of it.
The couple pieces that we had that was made of particle board (like, IKEA stuff, for example) had fallen apart. Actually apart.
I could go on for soooo long.
All of these large non-boxed items THEY wrapped and packed for me. And certainly not for free.
I have a nice house. I buy nice things. I treat my things well. I’m good with tools, and my things are built and maintained properly.
I’m absolutely heartbroken over these things. I know that they are just things.. and I’m focusing on the fact that all the people were moved safe and sound. But man oh man.. I hate that my things are all wrecked. I miss my lovely home.
I tried to file an insurance claim. The amazing customer service staff were suddenly out of the office a lot. And since things were insured by the pound (uggggh) it just wasn’t worth it anyway. One of the pieces of art that was wrecked cost $1800. It was a very special gift that my husband and I bought for each other. It weighed about half a pound. So I could have received 30 cents for it.
I would have been better off selling all of my things and just buying new at our new home. Unfortunately, that would cost far more than we have, so now I live in a house full of broken stuff. I’m still unpacking, and every day I find something new that is going from the box to the garbage dump. :(
Horrendous.

Move size: 3 Bedroom Home Service cost: $8000

They don't care for you or your belongings, or your home. We requested the pickup and the delivery guys to remove their shoes and they made a face and refused to remove them made the old and the new home dirty and had to call cleaners to have the house cleaned, the guys are not friendly at all. customer service does not exist and they don't care for their customers. We were promised that the charges include "Room to Room" service and also includes dis-assembly and the guys refused to deliver some of the heavy items to our room, left it in the garage, when we complained to the customer service they were rude and did not care. do not recommend them even if they provide moving service for free.

Service cost: $2500

Terrible! Messed up communications regarding timing of move in day. Movers had no runners and walked up and down in and out of the house with freshly cleaned carpets with their dirty shoes. marked up the freshly painted walls. they dumped the stuff anywhere they felt like, left stuff in the garage without checking if it should go there. they then took off without saying a word and neglected to tell me that they would not be reassembling all the beds, tables and other furniture they had disassembled. Didn't even tell me where all the hardware was. there were scratches and gouges on some pieces of wood furniture, and a missing lamp too..not happy at all. DO NOT USE THIS COMPANY! YOU WILL REGRET IT. OVERCHARGED FOR WEIGHT HAD NO WAY TO VERIFY..RIDICULOUS!

Service cost: $2795

Make yourself a service and do not trust your bellongigs to this company if you are not prepared for everything to go wrong:
1. they lie to get your business with a low quote to find yourself getting a bill three times the quote
2. due to rough handling and improper wrapping and protection your goods will end up damaged, soiled, scratched, dented and busted (lost pieces, shattered glasses and lamps, broken furniture) etc.
3. their client protection program is a sham, they will make you fill out
complicated forms with all kind of information and then drag it out
until you get tired or forget about the claim. If you are the
insistent ttype hen , after more than 2 months of excruciating
emails they will get back to you with a settlement proposal that is a huge offence to anybody’s intelligence.

Service cost: $3334

They send guys that took their sweet ** time and one didn't even know english. after 5 minutes of them taking 15 minutes to back up into driveway I knew from there it was going to be a long day, including both workers resting every 5 minutes. he one guy training the other it cost me another $600 from the last time I moved with another company which btw has the same amount of things of nothing needed to be set down every time they had to pick something up more than 10 swconds etc..

worst company read the fine print cause if you think they will reimberse you for any damage from furniture to your home that you care for then you are in a delusional world.. I repeat get out while you can.. seriously..

Move size: 2 Bedroom Home Service cost: $1300

Never had bad experience in my life like with this company. I got high blood pressure and went to clinic. they will rip you off do you research and check even BBB reviews they are even the in news about cheating people. I am going to contact all people who has been cheated and will file a case against them. anyone want to know how he/she will be cheated go to BBB reviews our contact me and I will forward all emails. BADDDD experiences. you will get a nice quote (hook) then will get your non refundable deposit. then will double the price. when I disagreed with them about the weight they gave I insisted to get my scales weight never sent it and they hold my items until I paid double the first quote they gave me.

Move size: 1 Bedroom Home Service cost: $2000

Worst moving experience EVER! Atlantic picked up our belongings on September 5, 2020. The movers who showed up were very nice and friendly but that’s about the only positive I can say about this entire ordeal. The movers walked through the house and proceeded to tag and load the items they were taking with them. They were in and out within an hour, which seemed fast but initially I thought nothing of it. Not long after they were gone my wife noticed not one but two boxes that the movers had tagged but forgot to take with them. Was my quote adjusted to reflect this, of course it wasn’t, I must be foolishly for thinking it would be.

After a month and 2 weeks our items, well most of them, finally arrive in Nova Scotia. The movers who did the delivery were not only rude but were extremely unprofessional. Letting boxes fall to the ground, handling boxes clearly marked fragile like they contained nothing but pillows etc.

Apparently this is the kind of service one gets for close to $3,000.

Now the fun part. We start unpacking and notice that some dishes and glasses were broken, we expected some of that so no big deal there. What we didn’t expect was for some of our larger items like my wife’s bike to be damaged beyond repair. Brand new lawnmower damaged beyond repair. $600 set of golf clubs missing. Boxes that were picked up are nowhere to be found.

After speaking with our account rep, we were sent a claims form and instructed to fill it out and send it back with supporting photos within 10 days (still in the process of doing this).

I called in to escalate the matter and spoke with a “manager” and let’s just say she “seemed” nice. Complete lack of compassion towards the issue. Voice just oozed with sarcasm and bitterness because I’m justifiably upset regarding the amount of money we just spent and the neglect and inconsideration we and our belongings were give . Was told by said manager that the claims department will handle this and it could take 6 to 10 weeks for this to be resolved.

Did I mention that the manager was very happy to reiterate that their insurance or liability coverage only covers $0.60 per pound. So quick math says that my brand new and albeit now useless lawnmower which was $300 to buy is now worth, if the tank is full, 10 pound times $0.60 equals.

Move size: 3 Bedroom Home Service cost: $3000

Atlantic Van line is a company managed by criminals in law. They give you the preliminary estimate, and after you pay a non-refundable deposit of 500 $, they increase the weight 2-3 times, without giving you Government-certified scaling though they charge 50$ for that. I am surprised how a well-organized cheater, a financially criminal company working in Canada for so many years. There are hundreds of reviews about their cheating and fraud activities on the website. I used the company to send my 2-bed apartment items from Montreal to Edmonton, they initially gave an estimate for 2000 lbs., 1060 $, after I paid a non-refundable $ 500, they estimated 2574 lbs.- 1364$. When I booked item’s pickup date, they gave an estimate of 3920 lbs., 2077 $. When they have collected the items, they gave an estimate of 6725 lbs., 3918 $. They never gave me the certificate of scaling, when I asked they were silent. They took 6725 lbs. from my apartment and delivered 6125 lbs., items for beds are lost and I cannot assemble two beds. I have all documents to prove their financial cheating. So, those who are cheated by this company file a complaint on the Canada Government website, link https://www.consumerbeware.mgs.gov.on.ca/esearch/compform/english/complaint.jsp? I am filing a complaint, if anyone wants to share with me their info or submit a complaint I will support it. My email is mozzam3@gmail.com

Move size: 2 Bedroom Home Service cost: $3918