Atlantic Van Lines

I used them on a move from Ontario to BC in October 2021. There were not forthcoming with additional charges and once they arrive and start putting your stuff on the truck they hit you with extra costs ( for stairs, for bags to cover your furniture) These people have been in business a long time, it’s just super shady how they can’t be upfront and say these are things you will be charged for.

Then when they come do drop off my furniture I am hit again with additional fees for stairs. To which I repeatedly asked both Atlantic Van Lines rep Jen were there any additional charges and she said no. I asked her multiple times are there any other fees for stairs etc. she replied no. So the gentleman who called to confirm my delivery asked if I booked an elevator. To which I replied we do not have an elevator you have to use the stairs. His response was “ oh I see you have already paid for stairs so your good”. So the movers arrive and when they see the stairs they tell me 250.00 more and will not take my stuff off the truck. They also tell me total for the bill, which was 200.00 more than the guy told me the night before on the phone. So of course I try to call this gentleman and surprise no answer. I call Atlantic Van Lines and surprise Jen is not working. I then spoke with the rudest lady ever who started to tell me “you knew full well” that you had to pay for stairs??? How would she k ow what I knew I never spoke to this ignorant person before in my life! Anyway long and short of it they dropped my furniture at the door and we carried it in ourselves.

Just super shady, unprofessional and rude! Hire anyone else. If these people cannot be upfront and honest with their customers and say hey these things are extra then it wouldn’t feel like you are being ripped off when they ask for more money. A situation that well could have been avoided if people had have been able to communicate effectively and honestly.

Move size: Partial Move Service cost: $2400

THIS IS THE WORST MOVING COMPANY WE HAVE EVER HAD TO DEAL WITH. WE PAID A LOT EXTRA FOR THEM TO PACK OUR THINGS AND THE MOVERS JUST SHOVED THINGS IN BOXES, THEY PUT THE TOILET PLUNGER WHICH WE TOLD THEM NOT TO PACK IN WITH OUR UNWRAPPED DISHES, THEY DAMAGED OUR COUCH, A FUTON, 2 LAMPS AN IPAD AND NUMEROUS OTHER THINGS. THEN AFTER WAITING 11 WEEKS FOR A CLAIMS RESPONSE THEY OFFERED US $30 COMPENSATION. They staff are horrible and not helpful and the movers also damaged property in the building we were moving out of and we found one of the guys sleeping in the truck after showing up 3 hours late. HORRIBLE EXPERIENCE

Move size: 1 Bedroom Home Service cost: $3900

They start by providing a very low quote to basically grab you. Ours was for a 3 bedroom home. Then they will increase the weight and price based on the inventory list you submit. They will take a non-refundable deposit to reserve your move and then give you a much higher quote based on a five-minute conversation with their dispatcher one business day before your move. Basically trapping you to use their services regardless. I went from 4000 to 8300 to 13000 lbs-2100 to 4100 to $6300 before tax. They will not provide a scale ticket if it is less than the weight quoted. And I was confident I was no more than 6000 lbs because of my last move. I don't how they calculate weight but, it's very shady. In the end, I lost all faith and trust in this company so I cancelled the move because it was cheaper for me to rent a truck and move my goods myself. And also because instinctively I felt they were going to charge me more money later on. And also because I felt some of my goods would go missing or get damaged. The whole idea to use this company was to avoid all the labour of moving with the exception of packing ourselves, and not break the bank. We lost the $1000 non-refundable deposit for which I had no issue but, then they also charged my wife's visa a dry-run fee of $1550 for cancelling. She disputed the charge with Scotiavisa to have it reversed but they could not do anything because we had no cancellation confirmation number (not that they provided a confirmation number for the reservation in the first place). Everything was through email correspondence not that it helped whatsoever in the dispute. This company knows exactly what they are doing to take you for your money either way. There is no win-win for you. They will end up winning and taking something from you in the end. I highly recommend you read all the reviews before deciding to use this company. If you decide to use this company then read very carefully their terms and conditions. We made the mistake of researching this company after the fact. No matter what they are stating, I can guarantee you will be charged additional hidden fees/charges in the end. Thank you for taking the time to read our review. (-5 Stars)

Move size: 3 Bedroom Home Service cost: $6374

Probably the worst experience I have ever had.

After quoting prices based on weights of 5000lbs, 7000lbs and 10,000lbs, they told me (after they picked up all of the contents) that there was a minimum weight of 12,000lbs and charged me based on that. Roughly $3000 more than the last quote sent. If 12,000lbs is the minimum, why quote the lesser amounts?

On top of that, almost every piece of furniture was damaged, lots of items lost and being told that the truck would take up to 10 days to get from Toronto to Fredericton (a 3day drive tops). When the truck finally did arrive, they would not unload anything until I signed paperwork to say that everything was present and undamaged.

Their insurance? They offered $30 as a "good will" to cover the couch, bed frame, coffee table, entertainment cabinets, fireplace and other furniture and also to replace the step ladder and dolly which went missing. Both of those items I am sure are very handy when you are a moving company.

Trust these cowboys with your belongings at your own peril.

You have been warned.

Move size: 3 Bedroom Home Service cost: $9000

My experience with these crooks has been nothing short of horrible. We had boxed our possessions, garment bagged our clothes, yet when the movers came

( one day early) they threw everything into their boxes. Including packed dishes, breakables. Quoted price for straight move from N.S. to manitoba was $ 1450. Then the new fees. Plus re boxing fee of 400 warehouse fee of 300, plus this fee and that fee it ballooned to almost $4400!. When questioned about the price gouging and delivery of our contents

(one 55 inch tv, 2 wicker dressers, 3 kitchen chairs , pictures, clothes, pots pans and a lawnmower) we were told, if we didn't pay, things would be put in storage and get charged their storage rates till they took us to court!!!. NEVER DEAL WITH THESE CROOKS. The lady in the office, Kim, your supposed to deal with, is a joke. Never have I had the displeasure of a " business transaction " as much as these clowns. AVOID LIKE THE PLAGUE.

Move size: 1 Bedroom Home Service cost: $4400

I was initially booked to move with this company, however after reading all bad reviews online I have decided not to go with it. I understand some of you have damaged goods/furniture and I would like to pursue some legal action to take my deposit back. If anyone wants to pursue any further legal actions please contact me we can do this in small claims court ontario and get our money back. I am so disappointed in myself for not checking any reviews prior to booking and paying the deposit. What a terrible customer service

Move size: 2 Bedroom Home Service cost: $1500

Absolutely do not use this company, trust me. If I could give a 100-star negative review, I would.

They told me 10 to 15 days to go from BC to NB. After 20 days and nothing, I asked for an update as it was over the 15 days, then I'm told it doesn't include weekends or bank holidays. So at 25 days, my stuff arrived.

I had 2 tvs in proper padded tv boxes and had also wrapped bubble wrap around them inside the box, yet they still managed to completely trash one of them. A broken lampshade, a brand new armchair covered in mud and scratches, a tear in one of my mattresses, and a broken mirror which has been through 6 previous moves with absolutely no damage. A set of beautiful nesting tables that were shipped by my inlaws from Hawaii in the 90s, also have been through many moves with no damage, now with broken pieces ripped off of them. But the worst of all, my 2-year-old laptop went missing. I know other boxes were missing because some of my kitchen things didn't arrive. But really, a laptop? So those missing items were obviously dropped off at the wrong customer as there were 6 other customers' goods on the truck.

But losing my laptop, with pictures of my husband who died a couple of years ago that I'll never get back, to say nothing of my personal information, legal documents, and banking info out there for someone else to use at their discretion. That's definitely not right. Screams of breach of personal information.

On top of all that, about 3 or 4 weeks after the delivery, I was checking over one of my credit card statements and there was a charge from Atlantic for $750, something I was never contacted about. When I called to ask what that was all about I was told it was because the movers couldn't get within 100 feet of my house and that they had to go into town and offload all my belongings on a smaller truck so they could get closer to my house. This was absolute bull as they had the giant truck backed up right in my driveway.

After I complained about it, there was an apology stating they'd charged me in error, it was supposed to be another customer. So take my advice and check any credit cards you have to make sure they haven't done the same to you. I think they do it randomly, hoping nobody will notice.

And the movers themselves were awful. Any box that said fragile on it, they put on the floor and then dropped heavy boxes on top of them.

And exactly as mentioned in other reviews, after I put in a claim for around $6000, supposed to hear in 8 to 10 weeks. After week 11 I asked for an update, they say after the deductible of $325, I'm eligible for -$299.

"Atlantic Van Lines Inc. appreciates your recent business with our company.

Although you are not eligible for a refund based on the basic coverage, as per our Customer

Appreciation Program, we would like to offer you the following refund towards your claim:

Total Settlement Offer:

Total Settlement Offer: $30.00"

What a load of crap. I plan to put in a claim to BBB to see if anything comes of it, but I won't be holding my breath.

ABSOLUTELY WORST MOVING COMPANY EVER!!!

Avoid at all costs.

Move size: 2 Bedroom Home Service cost: $6200

Absolutely would recommend this company to move anyone. Contact person was more than helpful. Always quick to reply to any and all emails. We moved from Manitoba to Vancouver Island, British Columbia. The men who loaded our furniture etc., were always polite and yet were able to show their sense of humour as well. Once the furniture, etc was delivered, again we dealt with men who got the job done and were always professional and polite. I have NO complaints about the process. I learned a lot and to me that is a good thing. Thank you Atlantic Van Lines and specially Jen.

Move size: 2 Bedroom Home Service cost: $7000

Moved from Toronto, ON to St. John's, NL. Packers were on time, friendly and efficient. But, so much damage in transit. The refund (joke) by weight is ridiculous - so my books were ok but not my large-screen tv or lamps no. After the deductible, I was offered $30. Even my fake Xmas tree was destroyed. They ruined my ceiling when moving boxes in - no coverage. Beware of these cons and heed the reviews. Stay away!!! They take your money with no remorse and you have no recourse. You can't track your stuff or confirm the weights of things. They argued with me that I broke and sent my own stuff. Seriously please pay a reputable company, not these folks.

Move size: 1 Bedroom Home Service cost: $17000

I moved from Toronto to Vancouver. I had about 20 boxes of just personal items- books, clothes, bags etc. (no big furniture, no TV, no kitchen supplies). Communication with Jen was always prompt and had no issues communicating with Atlantic Van. When I got to Vancouver, I dealt with Vega Line Moving & Storage Service- think they're a subcontractor. No issues with communications with them either. All my stuff arrived in one piece; I had a broken box lid but that was the extent of my damage. I used mostly storage boxes and not cardboards so think it helped minimize any damage.

Some things I wish they provided

- tracking service

- giving a more accurate move-in/out date and time. I was moving from a condo to another condo and booking elevators is a nightmare if you don't know what time your movers are coming

- their pricing. They send you a gigantic invoice and not much else to help you understand the fine print

- the movers were late and there was no communication from them; I had to follow up a few times to see where they were at. Proactive communication would have been appreciated

Move size: 1 Bedroom Home Service cost: $950

The worst experience ever. I moved my inheritance from my recently departed mom from Oakville Ontario to Alberta. When my few boxes arrived, they were stacked with the heavier box on top. I had fragile written everywhere on the boxes but they arrived smashed. They also moved an antique chair and Atlantic vanlines broke the leg on that chair. I complained, sent pictures, sent emails, called the company and it took a year to get a response. Atlantic van lines stated I should have purchased insurance...my mom just died and I was not thinking about insurance. Never again would I use this company, they break your possessions and don't care. Worst customer service ever.

Move size: Partial Move Service cost: $850

Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $800

While understanding the nature of the business is fees, I was provided reassurance on the accuracy of my quote beforehand, only to be met with a near 600$ increase due to a stairs technicality that did not line up with what I was sent in personal correspondence. Was told the movers were polite and the process was seamless, but surely they can be more up front about costs, and do less to corroborate other negative reviews about sneaky practices. But I guess people will always need movers.

Move size: Partial Move Service cost: $1656

This was the worst experience of a moving company ever. After picking up our stuff they said we had more items than they quoted (which we did) but they also said they charge by weight.

They wanted to charge us more than double the quote (upwards of $10,000) but didn't say that until after loading all of our stuff in the truck. The weight was no where near double what the quote was though. We just had a lot of smaller/lighter boxes instead of a lot of larger/heavier boxes. I guess 1 box weighing 100 pounds is better than 100 boxes weighing 1 pound (hypothetical numbers)

On drop off day they asked about stairs and said that it would cost even more because of stairs. They never mentioned this fee before hand and seemed to have just made it up. They did wave the fee afterI argued with them about it(trying to make it seem like a favour to us) but what kind of a favour is that? Oh you know that fee we never told you about in any quote until the day of drop off? Ya I guess we can wave that for you.

These guys are crooks and con-men, stay far, far away from them. As if moving isn't stressful enough, they added stress to it constantly with last minute charges and argumentative phone calls.

Move size: 4+ Bedroom Home Service cost: $10000

I would never never never recommend this company to anybody, please check other company before you come to Van lines. The worst worst worst Moving company in the world i will say. Don't trust this people their is a lot of thieves and idiot working there. my overall experience with Atlantic Van Lines moving company was nothing sort of nightmare. their negligent handling of my belongings, lack and offering only fraction of the value for a damaged item have left me extremely dissatisfied. I strongly discourage anyone from using their services and suggest exploring other moving options that prioritize customer satisfaction and care for belongings. In addition to the missing bag, one of my valuable items worth over $ 500 was missing due to careless handling, however, when i requested a refund they told me to wait 8 to 10 week whereas they offered me a mere $ 20, which is an insult, considering the sentimental and monetary value of the damaged item.

Those who are writing good review there are people that work there or some of their contact, take care don't read those good review, read the bad review you will see. Most of my items is broken and what you will get wait 8 to 10 week and get paid $$$$$20.00 as an Insult.

Only one person is writing good review there so you guys can understand nobody is happy.

WORST WORST WORST COMPANY.

don't trust them.

Move size: Studio Service cost: $2500