Atlantic Van Lines

I actually had a really good experience with this company, a lot of the reviews here are negative but I'm assuming it's because bad experiences are more impactful to people than good ones. Anyway, I was contacted by Alex who is a broker that works with Atlantic Van Line. He was well-spoken and very transparent about what costs I could expect. Something I read a lot in the reviews was a difference between the initial quote and the final price. In my case, the initial quote that Alex sent was amended about 4 times as he and I worked together to get a good idea of my move weight. He sent me an inventory list form that auto-updates the estimated weight which I thought was pretty helpful/smart.

Was all pretty standard stuff to be honest, not my first time moving long-distance but was definitely the cheapest.

Move size: 1 Bedroom Home Service cost: $2680

We recently moved from Winnipeg to Barrie. From the start to end we had very bad experience with this company. We needed to move on particular date range and we confirmed with them before we booked but finally they forced us to move our things a week earlier. Also, did not deliver the items on time. Whenever we called them to inquire we had very bad experience. NOT FRIENDLY AT ALL. VERY RUDE CUSTOMER SERVICE. We lost few things and every item has a damage or scratch. Still waiting for the missing items (> 4 weeks).

BY ANY MEANS AVOID THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $2600

This company is an absolute disgrace.
The movers asked my wife to pay them under the table while they were packing our stuff. She said no and they destroyed all our furniture. Thousands of dollars worth of damage including our baby crib. Our exercise bike didn't even show up!! They also made my 9 month pregnant wife move ladders and yard equipment from the backyard to the front because they apparently don't do that. The claims manager did our claim and we are awarded $50!! yes $50 for thousands of dollars worth of damage. This company is a joke and I would use anyone else before these people. It is disgusting how we were treated by the movers, the GM and the claims GM. You people should be ashamed of yourselves. If I could give a negative rating I would.

Move size: 3 Bedroom Home Service cost: $4600

Very first quota was $875, and finally paid $2000. Delivery guy English is awful. Come in and said everything need extra charge. Call the office asked cancel the appointment and they said cannot be canceled since the driver already here! No actual weight. The weight depends on estimate, disassembly everything and not installing when they doing the delivery. Said 30 days free storage in the email. And when you ask for that service, they said not available at this region! Super ridiculous company! Not even want give one star for them. Never ever will use this mover again and will tell everybody that I know don’t use them also.

Move size: 2 Bedroom Home Service cost: $2000

My quote was $770. After paying my deposit (non refundable), they tell me my items will weigh probably way more than my quote. New quote is $1200. If the items weigh more than the new quote, they will add that amount on. If it weighs less than the new quote of $1200, they will still charge that.

I only packed what I needed to weigh the minimum to fall under $770..

How do you charge for EXTRA weight without even SEEING or WEIGHING my stuff.

I cancelled my move and will be going to small claims court even if it takes forever because people should not be scammed for this type of stuff.

Also very unprofesesional. Dispatch calls 3 hours prior to the window of time stated to me and asks "Hey, can we come by in 20 mins." Why would I ask for a time frame that works with me if I can literally be on site at your disposal.

Move size: Studio Service cost: $770

Not only were my items delivered 42 days LATE, and $500 more expensive than they had quoted me (they also whited out the freight weight on my form so that's a bit sketchy) there were items damaged and missing that valued almost $7,000. They offered me $30 as a settlement! Can you believe that? $30! A joke. Further, they left me with three boxes that were not mine, as well as a piece of a bed frame, that was not mine. So there's someone out there missing that stuff as well. Finally, when I advised them that I could no longer hold onto this person's belongings (I was waiting for their movers to come retrieve these things as they obviously belonged to someone) and let them know I would be donating them if they didn't come within 48 hours (I had been holding them for a week already), they told me I would be responsible for the lost items if I chose to donate them, and they would provide my private contact information to the owner of those items to set up a time to get the items or for me to PAY THEM BACK! Just absolute ludicrous and a massive eye-opening experience. If you have to pay double the price, it's WORTH IT to not ever have to deal with these crooks.

Move size: Studio Service cost: $1900

I don’t usually write reviews, but I feel it a public service to let everyone know to AVOID Atlantic Van lines. This company was brutal from signing. Firstly, they get you to add more weight than you need, but the price will only change if you go over the weight (where they add MORE cost). If you come under the weight, they simply say “We don’t record the weight if it’s under” so you get charged whatever they talk you into. They were not helpful at all. We had to pay more and more money for different things. We had to pay $450 extra because they loaded the truck without us telling them we could take the rough the offered. It’s a rough date because they won’t actually set a date. So, if you have to book in the move with your building, they won’t give you a confirmed date. Then they held our stuff ransom until we paid the extra amounts. Refused to move anything until they receive all your money. Our building needed a copy of their insurance, charged us $100 just to send it over email.
Then to top it all off broke most of our stuff through the lack of care in moving. I had only 10 days to submit a claim for all the broken stuff valued around $700. They then took 10 WEEKS to respond (after I chased them up)…. Oh, and get this. They offered me $30!! You read that correctly, $30. No zeros missing. They changed the weights of the items I submitted in the claim and when I questioned it, they said “that the part that broke”. So if they break something that weights 60 lbs and its destroyed, they will find the lightest part that came off and weight that for the claim, despite the fact the whole thing is destroyed!
I’ll leave this with you to decide if you want to go through this. I have never received service like this and I’m an easy going guy.

Move size: 2 Bedroom Home Service cost: $6000

Do not use this company for long distance moving. The unload team were terrible, everything was brought onto one floor, items broken, boxes marked as fragile were handled upside down and sideways. I had four 16" winter tires but received worn out 15" tires in my delivery. I believe my tires were exchanged dishonestly and on purpos. Company claims a mistake but so far nobody else has made a claim of missing tires and it's the end of November. This company does not do proper verification to whom they outsource.

Move size: 2 Bedroom Home Service cost: $2295

Move from Fort McMurray AB to Toronto
Please do not use this company if you value your items. First, upon the initial quote, they do not tell you the actual pick up dates until you pay the $800(non refundable deposit). Picked our stuff later than the estimated dates. Then when we called to get the delivery date we were told it would take up to 3 weeks to get our stuff. On the fourth week we called and was when we told them that they broke their end of contract. We were told our stuff will then be delivered in 2days. Indeed they showed up, get this: with only a quarter of our stuff. The truck was empty yet we were the last stop. We were told to write a list of missing items, the following week they delivered more stuff, more than half of it was badly damaged. upon their first delivery, they demanded a FULL PAYMENT which we gave. Then we got frustrated and kept calling to demand the rest of our stuff, we were told to file a claim which would be responded to in 8weeks. When that time came, we were offered $30 for our stuff, I repeat $30!! To think that we spoke to the drivers asking where the rest of our stuff is and they told us some of the items we mentioned were seen in the warehouse but the lady in the office refuses to send someone to pick it up instead they insist on us filing the stupid claim to pay us $30 when we beg for them to just find our stuff and bring it back to us instead. Im beyond disappointed in this company!!

Move size: 3 Bedroom Home Service cost: $3000

Moved Vancouver to Calgary. Worst service ever, picked up furniture and right off the bat shattered a display cabinet glass. Delivery was suppose to be 5 days landed up 2 weeks later and nearly every piece of furniture damaged. legs broken off things, side rails to bed disappeared, boxes crushed. Funny thing is I did not contract with these people, I went with Triple A Movers in Vancouver, who disclosed well into move that they are a agent. Was never offered extra insurance and neither Atlantic or Triple A delivered furniture, it was with someone else. Filed claim and many weeks later was offered the standard $30.00. AVOID, DO NOT USE AND STAY AWAY FROM BOTH ATLANTIC AND TRIPLE A IN VANCOUVER (NOT TO BE CONFUSED WITH THE ONE IN CHATHAM.

Move size: 1 Bedroom Home Service cost: $2500

Really 0/5. Quotes low to get business then raises the cost by more than 50% and won't release your items until you pay. Lost items, damaged our large screen plasma TV which was not even being moved.. Waited 3 months for a response regarding damages only to be accused of lying by the General Manager. If you have to use them, photograph every item in your house before they arrive and before they leave. Yes even those that they are not supposed to be handled. Horrible customer service. I cannot believe they haven't been sued or shut down yet. Overall using their service cost us an additional $3000 just to replace the items they lost and damaged, which they take no responsibility for. They weren't even apologetic. By far the worst experience with a service provider I've ever encountered.

Move size: Partial Move Service cost: $1300

Every email from the company seemed to go up in price once they received their deposit. Overall move was nearly $6000 for a 6 hr move and 2 bedroom house. Once they unloaded, we found numerous damaged pieces of furniture, broken coffee table, water damaged on 2 dressers and our big bedroom dresser was wrapped in a gasoline soaked cloth, that left our bedroom reeking of gas for weeks. Damaged and broken decor, and missing items. I put in a complaint, called back after 8 wks and told they would refund me a whole $40! Absolutely disgusted with this company.

Move size: 2 Bedroom Home Service cost: $5000

We chose Atlantic van lines because it was a bit less expensive compared to other quotes we have received but oh boy at the time we had no idea about their hidden charges and work ethics. During the COVID 19 craziness, we had to change our son's apartment at a university town. We were told they were going to give us a call for dispatch to confirm it one day before . On the day I talked to a guy who said we need to be there at 7 am.I told him that it was impossible since we lived in a nearby town 2,5 hours away and there was no way we could be there that early. I told him I would try to talk to the landlady to see if she could provide the key for them to get in and get back to him if it was possible. In 3 hours' time I wrote them straight back letting them know the lady didn't accept it, however, the manager told me my 5 pieces of furniture were already loaded and I had to pay $450 if I want it to be offloaded again. I tried to tell her even if I wanted to I wouldn't be able to be there at that time and there was no way I gave them the green light to load the van , I even sent the email I sent to the landlady but she was so eager to get the extra $450 that she didn't even listen to me. I am not even going to mention the extra $722 which suddenly appeared on our balance check . I wish I had read the reviews beforehand it would save me a lot of headache .

Move size: Partial Move Service cost: $900

I hired Atlantic Van Lines for my move from Toronto to Vancouver. They did the pick-up and drop-off on time, and everything arrived okay except for my bike and I think that one of the people who picked it up stole it.

When they dropped off my things in Vancouver, instead of my 3-month old Specialized (brand of bike) road bike, they delivered an old, flat tired, probably hasn’t been ridden in years, cruiser.

I was obviously upset and called right away. They said to check the sticker that was on the bike to see if it matched the rest of the stickers on my things, which it did. Then they sent me a claim form to fill out.

I of course filled out the form and sent it promptly, but the “process” that they have is for me to wait 8-10 weeks without any details on what they are doing to find my bike. I am currently still within those 8-10 weeks.

There have been no attempts to pick up the bike that was delivered “by mistake”, which gives me very little hope in the process that they have to recover my bike.

What I think happened is that during the pick-up or transit of my things, someone saw that there was a nice, new, brand-name bike that they could sell for a good profit, so they took it, replaced it with a bike they found on the side of the road or in a dumpster, and put the matching sticker on that bike so that there wouldn’t be any red flags during the transit of the bike.

You see, they ask for an inventory of what is being shipped before they come to pick it up and of course, I included my bike among every other item, so instead of flat out just stealing the bike, they knew they would have to replace it with another.

My constant calls have gotten me nowhere. The only person who can apparently help with a claim at Atlantic Van Lines will not speak over the phone and when I email her, I just get a standard response that does not answer any of my questions.

I will update this thread when the 8-10 weeks are up to let everyone know what has been done to rectify the situation, but based on the fact that there has not been an attempt to pick up the bike that was delivered to me by mistake, the lack of response to my questions, and that no updates have been shared with me in the meantime, my faith in a reasonable outcome is very low.

Move size: Studio Service cost: $1400

This was the worst moving experience I have ever had. If I could put 0 stars I would. Long distance move from Toronto to Vancouver. Unprofessional movers on both ends with no regard for wrapping fragile belongings. We had to intervene to have things re-done and items that we did not insist on were heavily damaged en route including a new custom-made wooden bed frame (leg broken completely off). No disclosure of damage and over $1000 in cost to us after the move for repairs. Had asked about additional insurance coverage and was not offered the option of submitting costing of our belonging to purchase extra insurance. Terrible customer service throughout. 8 - 10 weeks later they under-estimated the weight of damaged items to argue that they didn't owe us any compensation but would give us a $30 customer appreciation refund.

Move size: 1 Bedroom Home Service cost: $2000

I cannot even begin to explain this incredibly traumatizing experience. One star is one too many for this company.RI have moved many times and never experienced anything like this. Rude and unprofessional. I had no furniture for two days after said delivery date. Over charged by a third of original quote even though I had less things than originally quoted. All China and glasses smashed. On top of this no covid protocol in place at all Don't use this company. They are scam artists and have no regard for your belongings. I am still traumatized from the experience. This is honestly only the tip of the ice burg. Personal in office beyond rude.

Move size: Partial Move Service cost: $2041

I called them to ask if they can help moving on short notice as another company didn't show up and I had to move out the same day. They said yes and I paid a deposit over phone as requested. Then they called after a few hours to schedule it for the day after. I explained again that I requested the service for the same day and paid the deposit on that condition. However, they refused to refund. Perhsps that's why the deposit is writtten to be non-refundable when you receive the email receipt.

Move size: 1 Bedroom Home Service cost: $500

Be aware that this company will low-ball the initial estimate and continuously increase the cost once you submit subsequent inventory lists. They do not base their estimates on actual weight but on over-inflated industry averages. Customer has to pay the over-estimated “minimum” and if the weight (according to a scale) exceeds that, there is a surcharge per pound. An original estimate of $590 turned into $1,405. There is no allowance for actual weights below the minimum.

Move size: Studio Service cost: $1600

-When booking I had to tell them over the phone and via email multiple times both the address I was moving from and where I was moving to

-After booking they tried to convince me to allow them to pick up a week early with only one days notice. When I flat out said no they said they think they can make the original date work still.

-It took them a month to move my stuff from Ontario to Nova Scotia

-I called a week ago to ask for a delivery date and they gave me a 6 day window and said that they would call the day before they are delivering. I have no idea how anyone can plan accordingly

- They called and I managed to get the next day off work so I asked them what time they would be arriving and they gave a 6hr window and said they’d call 30 min before arriving so I couldn’t even go to work or leave the house just in case they called.

-After waiting 5hrs into that 6hr window and no call I called the company and they added another 3hrs onto the window.

-2hrs later they called to say that they won’t be coming until tomorrow morning now so I took off a day of work for no reason. The lady on the phone said that since I paid already (you have to pay the full amount before they will deliver) then they don’t care who opens the door for them.

-They flat out refused to offer me compensation for their piss poor planning or inconvenience

Move size: 2 Bedroom Home Service cost: $5000

Bunch of crooked people wrecking all my furniture nothing resolved just a bunch of lies. I would never recommend this company to anyone I had to buy all new furniture as everything was destroyed by them I asked for compensation and nothing I waited for 10 weeks and now I have a attorney that will look after this I was quoted 1700 dollars and so as they have my furniture I’m told 4500 same as when they drop off my furniture the guys want another 500 dollars omg I will see you in court

Move size: 1 Bedroom Home Service cost: 1800BOB

WE WERE VERY DISAPPOINTED DUE TO LOST ITEMS

My husband researched this company. He compared costs, reviews, communications on phone and in emails. They seemed solid. August 21, 2021, movers showed up at 11 p.m. - not the established 7 p.m. We had to call the company 2 times to ensure they showed up that night. We were upset they showed no courtesy about their late arrival. It impacted our travel plans for that night, hours off schedule for our drive and check in at a hotel - 3 a.m..

When the movers arrived the head one said they would charge us for stairs. We had described our stairs to the booking agent and were told there would not be a charge. First added charge. Then on top of this, a mover seemed high on drugs and was bouncing around and not what I would call professional at all in his behavior. Further to their unprofessionalism was them dropping boxes as they loaded onto a trolley/dolly. Not very careful. I caught a box as it was about to fall off their trolley/dolly. They laughed about that, but I said, "excuse me, the box was marked, "fragile", that means you guys need to be careful." They said they wanted to get out as fast as possible. They left at midnight and this was a big inconvenience to us and messed up our plans.

From August 21 to September 23, 2021. We waited for our furniture. I felt as if it would NEVER ARRIVE. Longer than we expected. We had to call the booking office 2-3 times to find out when it would come. They did not seem to know. They told us to call a number in Vancouver and they charged a WAREHOUSE fee on top of it. THEY HAVE HIDDEN COSTS. THEY DID NOT DISCLOSE THAT WE WOULD BE CHARGED. $200, which we had no choice but to pay if we wanted our furniture. It took them 2 hours to move our stuff in. The worst surprise was that we did not get our beautiful Jane Seymour Collection sofa or the head board and side rail for the master bed. One of the movers stated, there was no room left in the truck so they just didn't bring it. My husband contacted the moving company and insisted they have it back to us by the latest - Saturday, seeing as it was Thursday afternoon. They did not follow through. From there we have had to pursue them and they told us to submit a claim form of which they said it takes 8 to 10 weeks to process! This is unacceptable. We are still without a living room sofa and a queen bed frame for the master bedroom. Plus some items were damaged/broken, likely from the boxes being dropped. At this point we are going to report the items as a theft. The other unprofessional issue is that we found out later that one of the two movers had a violent interaction with a tenant in our new home. The mover was taken away by police because he assaulted the tenant for cutting him off as he pulled out to leave on the street. Our leasing agent told us this and we were shocked and disappointed the people they hire are violent and so unprofessional. I repeat DO NOT , go with this company. Thousands of dollars later - it is not worth the hassle, the headache and the heartache. I have searched online everywhere to see if I can get the same sofa and bedframe and there do not make them anymore. My sofa was VERY SPECIAL TO ME, a real keepsake and artistic piece. I feel they stole it. I loved that sofa because it was oversized and could seat all five of my family comfortably. I am heartbroken, as my living space is important to me and I can not get the same look and feel that our family enjoyed. Do not go with this company.

You are taking a risk and a gamble with your things and you may end up losing them.

A very poor customer service response as well. Not very caring or considerate of how inconvenient it is to tell a customer they will have to wait 8 to 10 weeks for a response on where there sofa and bedframe are - even though the mover said that he saw them in the warehouse as they loaded the truck. VERY CARELESS>

it is a mistake.

Move size: 2 Bedroom Home Service cost: $4400

DO NOT USE THIS COMPANY! They will rob you until the last minute & they have awful customer service.

I booked a small move with them last July, under 1500lbs. The day before my move, they added an extra 500lbs and a $200 special handling charge.

I got the $200 removed but still had to pay the extra 500lbs!

The move out movers did not wrap any big furniture in blankets, I had to beg, they did not disassemble furniture (hitting walls with desks). On the move back in, all my furniture was thrown around the truck, damage to a $4000 marble table (hence the random extra fees - weight was already in quote) and they now (10 weeks later) have offered me $30 for all the damages!

They are horrible and awful to deal with! A bunch of scammers!

DO NOT USE THIS COMPANY!!

Move size: 1 Bedroom Home Service cost: $1000

I used them on a move from Ontario to BC in October 2021. There were not forthcoming with additional charges and once they arrive and start putting your stuff on the truck they hit you with extra costs ( for stairs, for bags to cover your furniture) These people have been in business a long time, it’s just super shady how they can’t be upfront and say these are things you will be charged for.

Then when they come do drop off my furniture I am hit again with additional fees for stairs. To which I repeatedly asked both Atlantic Van Lines rep Jen were there any additional charges and she said no. I asked her multiple times are there any other fees for stairs etc. she replied no. So the gentleman who called to confirm my delivery asked if I booked an elevator. To which I replied we do not have an elevator you have to use the stairs. His response was “ oh I see you have already paid for stairs so your good”. So the movers arrive and when they see the stairs they tell me 250.00 more and will not take my stuff off the truck. They also tell me total for the bill, which was 200.00 more than the guy told me the night before on the phone. So of course I try to call this gentleman and surprise no answer. I call Atlantic Van Lines and surprise Jen is not working. I then spoke with the rudest lady ever who started to tell me “you knew full well” that you had to pay for stairs??? How would she k ow what I knew I never spoke to this ignorant person before in my life! Anyway long and short of it they dropped my furniture at the door and we carried it in ourselves.

Just super shady, unprofessional and rude! Hire anyone else. If these people cannot be upfront and honest with their customers and say hey these things are extra then it wouldn’t feel like you are being ripped off when they ask for more money. A situation that well could have been avoided if people had have been able to communicate effectively and honestly.

Move size: Partial Move Service cost: $2400