Atlantic Van Lines

I called them to ask if they can help moving on short notice as another company didn't show up and I had to move out the same day. They said yes and I paid a deposit over phone as requested. Then they called after a few hours to schedule it for the day after. I explained again that I requested the service for the same day and paid the deposit on that condition. However, they refused to refund. Perhsps that's why the deposit is writtten to be non-refundable when you receive the email receipt.

Move size: 1 Bedroom Home Service cost: $500

Be aware that this company will low-ball the initial estimate and continuously increase the cost once you submit subsequent inventory lists. They do not base their estimates on actual weight but on over-inflated industry averages. Customer has to pay the over-estimated “minimum” and if the weight (according to a scale) exceeds that, there is a surcharge per pound. An original estimate of $590 turned into $1,405. There is no allowance for actual weights below the minimum.

Move size: Studio Service cost: $1600

-When booking I had to tell them over the phone and via email multiple times both the address I was moving from and where I was moving to

-After booking they tried to convince me to allow them to pick up a week early with only one days notice. When I flat out said no they said they think they can make the original date work still.

-It took them a month to move my stuff from Ontario to Nova Scotia

-I called a week ago to ask for a delivery date and they gave me a 6 day window and said that they would call the day before they are delivering. I have no idea how anyone can plan accordingly

- They called and I managed to get the next day off work so I asked them what time they would be arriving and they gave a 6hr window and said they’d call 30 min before arriving so I couldn’t even go to work or leave the house just in case they called.

-After waiting 5hrs into that 6hr window and no call I called the company and they added another 3hrs onto the window.

-2hrs later they called to say that they won’t be coming until tomorrow morning now so I took off a day of work for no reason. The lady on the phone said that since I paid already (you have to pay the full amount before they will deliver) then they don’t care who opens the door for them.

-They flat out refused to offer me compensation for their piss poor planning or inconvenience

Move size: 2 Bedroom Home Service cost: $5000

Bunch of crooked people wrecking all my furniture nothing resolved just a bunch of lies. I would never recommend this company to anyone I had to buy all new furniture as everything was destroyed by them I asked for compensation and nothing I waited for 10 weeks and now I have a attorney that will look after this I was quoted 1700 dollars and so as they have my furniture I’m told 4500 same as when they drop off my furniture the guys want another 500 dollars omg I will see you in court

Move size: 1 Bedroom Home Service cost: 1800BOB

WE WERE VERY DISAPPOINTED DUE TO LOST ITEMS

My husband researched this company. He compared costs, reviews, communications on phone and in emails. They seemed solid. August 21, 2021, movers showed up at 11 p.m. - not the established 7 p.m. We had to call the company 2 times to ensure they showed up that night. We were upset they showed no courtesy about their late arrival. It impacted our travel plans for that night, hours off schedule for our drive and check in at a hotel - 3 a.m..

When the movers arrived the head one said they would charge us for stairs. We had described our stairs to the booking agent and were told there would not be a charge. First added charge. Then on top of this, a mover seemed high on drugs and was bouncing around and not what I would call professional at all in his behavior. Further to their unprofessionalism was them dropping boxes as they loaded onto a trolley/dolly. Not very careful. I caught a box as it was about to fall off their trolley/dolly. They laughed about that, but I said, "excuse me, the box was marked, "fragile", that means you guys need to be careful." They said they wanted to get out as fast as possible. They left at midnight and this was a big inconvenience to us and messed up our plans.

From August 21 to September 23, 2021. We waited for our furniture. I felt as if it would NEVER ARRIVE. Longer than we expected. We had to call the booking office 2-3 times to find out when it would come. They did not seem to know. They told us to call a number in Vancouver and they charged a WAREHOUSE fee on top of it. THEY HAVE HIDDEN COSTS. THEY DID NOT DISCLOSE THAT WE WOULD BE CHARGED. $200, which we had no choice but to pay if we wanted our furniture. It took them 2 hours to move our stuff in. The worst surprise was that we did not get our beautiful Jane Seymour Collection sofa or the head board and side rail for the master bed. One of the movers stated, there was no room left in the truck so they just didn't bring it. My husband contacted the moving company and insisted they have it back to us by the latest - Saturday, seeing as it was Thursday afternoon. They did not follow through. From there we have had to pursue them and they told us to submit a claim form of which they said it takes 8 to 10 weeks to process! This is unacceptable. We are still without a living room sofa and a queen bed frame for the master bedroom. Plus some items were damaged/broken, likely from the boxes being dropped. At this point we are going to report the items as a theft. The other unprofessional issue is that we found out later that one of the two movers had a violent interaction with a tenant in our new home. The mover was taken away by police because he assaulted the tenant for cutting him off as he pulled out to leave on the street. Our leasing agent told us this and we were shocked and disappointed the people they hire are violent and so unprofessional. I repeat DO NOT , go with this company. Thousands of dollars later - it is not worth the hassle, the headache and the heartache. I have searched online everywhere to see if I can get the same sofa and bedframe and there do not make them anymore. My sofa was VERY SPECIAL TO ME, a real keepsake and artistic piece. I feel they stole it. I loved that sofa because it was oversized and could seat all five of my family comfortably. I am heartbroken, as my living space is important to me and I can not get the same look and feel that our family enjoyed. Do not go with this company.

You are taking a risk and a gamble with your things and you may end up losing them.

A very poor customer service response as well. Not very caring or considerate of how inconvenient it is to tell a customer they will have to wait 8 to 10 weeks for a response on where there sofa and bedframe are - even though the mover said that he saw them in the warehouse as they loaded the truck. VERY CARELESS>

it is a mistake.

Move size: 2 Bedroom Home Service cost: $4400

DO NOT USE THIS COMPANY! They will rob you until the last minute & they have awful customer service.

I booked a small move with them last July, under 1500lbs. The day before my move, they added an extra 500lbs and a $200 special handling charge.

I got the $200 removed but still had to pay the extra 500lbs!

The move out movers did not wrap any big furniture in blankets, I had to beg, they did not disassemble furniture (hitting walls with desks). On the move back in, all my furniture was thrown around the truck, damage to a $4000 marble table (hence the random extra fees - weight was already in quote) and they now (10 weeks later) have offered me $30 for all the damages!

They are horrible and awful to deal with! A bunch of scammers!

DO NOT USE THIS COMPANY!!

Move size: 1 Bedroom Home Service cost: $1000

I never write reviews, but I have to add to the warnings to AVOID THIS COMPANY!!!! They are dishonest and unprofessional. The initial quotes are not even close to what they end up charging you. Plan for at least double. They LIE. And once you've given them your deposit, they basically have you hostage. SPREAD THE WORD. It is shameful how they conduct business, and they could not care less about you, the client. My review could be pages and pages of complaint -- echoing all of the other reviewers -- random changes, surprise fees, intimidating movers, completely untrustworthy representatives. They made the move a terrible experience. I will tell everyone I know about them and never, ever to use them. (NEGATIVE STARS - they don't deserve 1 star!!!)

Move size: Partial Move Service cost: $1400

Do not move with these guys. The day of delivery they showed up with a full truck saying they had no room for our stuff. Only after calling the head office and telling them we need to sell the place and the stuff needs to get moved, only then they said they would go "somewhere," then be back to unload the stuff later on. Before leaving the driver went up to the condo where he told us if he was going to move the furniture, which wasn't a lot we would have to pay an extra $700. Needless to say their "accurate quotes" are not accurate, they wait to see how desperate you are before tacking on extra fees. There wasn't that much stuff as it was my wife's late grandparents place so we cancelled and went with a Uhaul. We did not get our $400 deposit back. Interestingly when the driver was leaving he the middle half of his truck was empty... These guys are criminals who leave everything as vague as possible so they can screw you in the end. Taking advantage of desperate people. Shame on them, I'll never do business with them again.

Move size: 1 Bedroom Home Service cost: $2000

Driver showed up , then said he had no room. Then came back and said he had room. Driver talked down to my wife and sister-in-law, before he knew I was there. Then he started quoting extra cost for wrapping $200 and then an extra $500 because of our hall way length. BOTH of these were talked about in the quoting process . I told him to get out of our condo and that this company is a bunch of crooks! DONOT send them any money! They will lie to get the job and then up charge at time of pickup. DONOT do any business with this company!

Move size: 2 Bedroom Home Service cost: $2000

This company is completely illegitimate and essentially a scam disguised as a moving company. I contacted them to move from Ottawa to Winnipeg. I have a small one bedroom apartment that is very sparsely furnished - only the necessary items. I was quoted $800 but the day before the move they contacted me for an inventory list of my items, which again were the minimal items you need to to furnish a one bedroom my quote was suddenly MINIMUM $1600 . From $800 to $1600 24-hours before the move. I talked to Jen and Lauren, who were both very unprofessional and rude and ultimately decided to fire them as my movers and go with another option. I only had to pay $450 for my down payment, which I will not get back, but I consider myself lucky because with their sketchy business practices I knew the move would cost far, far more than $1600. There needs to be an investigation into how companies like Atlantic Van Lines are effectively shells for scams like this. AVOID AT ALL COSTS. Even prior to the sketchy quote they were very disorganized and did not seem to communicate with each other.

Move size: Studio Service cost: $1600

My experience with Atlantic Van Lines was nothing short of great and I wouldn't hesitate to use them again.

I had a small move consisting of about 25 boxes and furniture items that had to go from Ontario to Alberta.

I shopped around and chose Atlantic because they were competitively priced and the service from Jen was great. The movers at both ends were friendly and professional and all my things arrived safe and sound. Nothing was damaged and all my boxes looked like they did the day they left Ontario.

Before signing on I asked a lot of questions to make sure I understood the price calculations and the time table for my move and I had no surprises.

A big thanks to Atlantic Van Lines.

Move size: Partial Move Service cost: $1300

How I beat Atlantic SCAM Lines, I mean Van lines.

Long story short, they trashed my belongings, were late for delivery and tried to charge me thousands of dollars extra than what I was quoted.

In the end, I received all my belongings at no additional cost after a long and dreadful battle.

How did I beat them? Well, I caught them in three lies, lies that come from the top level of management all the way to the bottom. This company is the worst time of company you can imaging.

One key way to get out of paying for their scam is to request the weight ticket that is supposed to be issued to you on site when the truck driver picks up your belongings. If they do not provide this, they cannot charge you additional weight charges.

That was the main lie that allowed me to get out of paying a huge amount of money. Good luck to anyone using their service. You are going to need it.

Move size: Studio Service cost: $2800

THIS IS THE WORST MOVING COMPANY WE HAVE EVER HAD TO DEAL WITH. WE PAID A LOT EXTRA FOR THEM TO PACK OUR THINGS AND THE MOVERS JUST SHOVED THINGS IN BOXES, THEY PUT THE TOILET PLUNGER WHICH WE TOLD THEM NOT TO PACK IN WITH OUR UNWRAPPED DISHES, THEY DAMAGED OUR COUCH, A FUTON, 2 LAMPS AN IPAD AND NUMEROUS OTHER THINGS. THEN AFTER WAITING 11 WEEKS FOR A CLAIMS RESPONSE THEY OFFERED US $30 COMPENSATION. They staff are horrible and not helpful and the movers also damaged property in the building we were moving out of and we found one of the guys sleeping in the truck after showing up 3 hours late. HORRIBLE EXPERIENCE

Move size: 1 Bedroom Home Service cost: $3900

I used them on a move from Ontario to BC in October 2021. There were not forthcoming with additional charges and once they arrive and start putting your stuff on the truck they hit you with extra costs ( for stairs, for bags to cover your furniture) These people have been in business a long time, it’s just super shady how they can’t be upfront and say these are things you will be charged for.

Then when they come do drop off my furniture I am hit again with additional fees for stairs. To which I repeatedly asked both Atlantic Van Lines rep Jen were there any additional charges and she said no. I asked her multiple times are there any other fees for stairs etc. she replied no. So the gentleman who called to confirm my delivery asked if I booked an elevator. To which I replied we do not have an elevator you have to use the stairs. His response was “ oh I see you have already paid for stairs so your good”. So the movers arrive and when they see the stairs they tell me 250.00 more and will not take my stuff off the truck. They also tell me total for the bill, which was 200.00 more than the guy told me the night before on the phone. So of course I try to call this gentleman and surprise no answer. I call Atlantic Van Lines and surprise Jen is not working. I then spoke with the rudest lady ever who started to tell me “you knew full well” that you had to pay for stairs??? How would she k ow what I knew I never spoke to this ignorant person before in my life! Anyway long and short of it they dropped my furniture at the door and we carried it in ourselves.

Just super shady, unprofessional and rude! Hire anyone else. If these people cannot be upfront and honest with their customers and say hey these things are extra then it wouldn’t feel like you are being ripped off when they ask for more money. A situation that well could have been avoided if people had have been able to communicate effectively and honestly.

Move size: Partial Move Service cost: $2400

Probably the worst experience I have ever had.

After quoting prices based on weights of 5000lbs, 7000lbs and 10,000lbs, they told me (after they picked up all of the contents) that there was a minimum weight of 12,000lbs and charged me based on that. Roughly $3000 more than the last quote sent. If 12,000lbs is the minimum, why quote the lesser amounts?

On top of that, almost every piece of furniture was damaged, lots of items lost and being told that the truck would take up to 10 days to get from Toronto to Fredericton (a 3day drive tops). When the truck finally did arrive, they would not unload anything until I signed paperwork to say that everything was present and undamaged.

Their insurance? They offered $30 as a "good will" to cover the couch, bed frame, coffee table, entertainment cabinets, fireplace and other furniture and also to replace the step ladder and dolly which went missing. Both of those items I am sure are very handy when you are a moving company.

Trust these cowboys with your belongings at your own peril.

You have been warned.

Move size: 3 Bedroom Home Service cost: $9000

They start by providing a very low quote to basically grab you. Ours was for a 3 bedroom home. Then they will increase the weight and price based on the inventory list you submit. They will take a non-refundable deposit to reserve your move and then give you a much higher quote based on a five-minute conversation with their dispatcher one business day before your move. Basically trapping you to use their services regardless. I went from 4000 to 8300 to 13000 lbs-2100 to 4100 to $6300 before tax. They will not provide a scale ticket if it is less than the weight quoted. And I was confident I was no more than 6000 lbs because of my last move. I don't how they calculate weight but, it's very shady. In the end, I lost all faith and trust in this company so I cancelled the move because it was cheaper for me to rent a truck and move my goods myself. And also because instinctively I felt they were going to charge me more money later on. And also because I felt some of my goods would go missing or get damaged. The whole idea to use this company was to avoid all the labour of moving with the exception of packing ourselves, and not break the bank. We lost the $1000 non-refundable deposit for which I had no issue but, then they also charged my wife's visa a dry-run fee of $1550 for cancelling. She disputed the charge with Scotiavisa to have it reversed but they could not do anything because we had no cancellation confirmation number (not that they provided a confirmation number for the reservation in the first place). Everything was through email correspondence not that it helped whatsoever in the dispute. This company knows exactly what they are doing to take you for your money either way. There is no win-win for you. They will end up winning and taking something from you in the end. I highly recommend you read all the reviews before deciding to use this company. If you decide to use this company then read very carefully their terms and conditions. We made the mistake of researching this company after the fact. No matter what they are stating, I can guarantee you will be charged additional hidden fees/charges in the end. Thank you for taking the time to read our review. (-5 Stars)

Move size: 3 Bedroom Home Service cost: $6374

My experience with these crooks has been nothing short of horrible. We had boxed our possessions, garment bagged our clothes, yet when the movers came

( one day early) they threw everything into their boxes. Including packed dishes, breakables. Quoted price for straight move from N.S. to manitoba was $ 1450. Then the new fees. Plus re boxing fee of 400 warehouse fee of 300, plus this fee and that fee it ballooned to almost $4400!. When questioned about the price gouging and delivery of our contents

(one 55 inch tv, 2 wicker dressers, 3 kitchen chairs , pictures, clothes, pots pans and a lawnmower) we were told, if we didn't pay, things would be put in storage and get charged their storage rates till they took us to court!!!. NEVER DEAL WITH THESE CROOKS. The lady in the office, Kim, your supposed to deal with, is a joke. Never have I had the displeasure of a " business transaction " as much as these clowns. AVOID LIKE THE PLAGUE.

Move size: 1 Bedroom Home Service cost: $4400

I was initially booked to move with this company, however after reading all bad reviews online I have decided not to go with it. I understand some of you have damaged goods/furniture and I would like to pursue some legal action to take my deposit back. If anyone wants to pursue any further legal actions please contact me we can do this in small claims court ontario and get our money back. I am so disappointed in myself for not checking any reviews prior to booking and paying the deposit. What a terrible customer service

Move size: 2 Bedroom Home Service cost: $1500