Atlantic Van Lines

Absolutely do not use this company, trust me. If I could give a 100-star negative review, I would.

They told me 10 to 15 days to go from BC to NB. After 20 days and nothing, I asked for an update as it was over the 15 days, then I'm told it doesn't include weekends or bank holidays. So at 25 days, my stuff arrived.

I had 2 tvs in proper padded tv boxes and had also wrapped bubble wrap around them inside the box, yet they still managed to completely trash one of them. A broken lampshade, a brand new armchair covered in mud and scratches, a tear in one of my mattresses, and a broken mirror which has been through 6 previous moves with absolutely no damage. A set of beautiful nesting tables that were shipped by my inlaws from Hawaii in the 90s, also have been through many moves with no damage, now with broken pieces ripped off of them. But the worst of all, my 2-year-old laptop went missing. I know other boxes were missing because some of my kitchen things didn't arrive. But really, a laptop? So those missing items were obviously dropped off at the wrong customer as there were 6 other customers' goods on the truck.

But losing my laptop, with pictures of my husband who died a couple of years ago that I'll never get back, to say nothing of my personal information, legal documents, and banking info out there for someone else to use at their discretion. That's definitely not right. Screams of breach of personal information.

On top of all that, about 3 or 4 weeks after the delivery, I was checking over one of my credit card statements and there was a charge from Atlantic for $750, something I was never contacted about. When I called to ask what that was all about I was told it was because the movers couldn't get within 100 feet of my house and that they had to go into town and offload all my belongings on a smaller truck so they could get closer to my house. This was absolute bull as they had the giant truck backed up right in my driveway.

After I complained about it, there was an apology stating they'd charged me in error, it was supposed to be another customer. So take my advice and check any credit cards you have to make sure they haven't done the same to you. I think they do it randomly, hoping nobody will notice.

And the movers themselves were awful. Any box that said fragile on it, they put on the floor and then dropped heavy boxes on top of them.

And exactly as mentioned in other reviews, after I put in a claim for around $6000, supposed to hear in 8 to 10 weeks. After week 11 I asked for an update, they say after the deductible of $325, I'm eligible for -$299.

"Atlantic Van Lines Inc. appreciates your recent business with our company.

Although you are not eligible for a refund based on the basic coverage, as per our Customer

Appreciation Program, we would like to offer you the following refund towards your claim:

Total Settlement Offer:

Total Settlement Offer: $30.00"

What a load of crap. I plan to put in a claim to BBB to see if anything comes of it, but I won't be holding my breath.

ABSOLUTELY WORST MOVING COMPANY EVER!!!

Avoid at all costs.

Move size: 2 Bedroom Home Service cost: $6200

Absolutely would recommend this company to move anyone. Contact person was more than helpful. Always quick to reply to any and all emails. We moved from Manitoba to Vancouver Island, British Columbia. The men who loaded our furniture etc., were always polite and yet were able to show their sense of humour as well. Once the furniture, etc was delivered, again we dealt with men who got the job done and were always professional and polite. I have NO complaints about the process. I learned a lot and to me that is a good thing. Thank you Atlantic Van Lines and specially Jen.

Move size: 2 Bedroom Home Service cost: $7000

I moved from Toronto to Vancouver. I had about 20 boxes of just personal items- books, clothes, bags etc. (no big furniture, no TV, no kitchen supplies). Communication with Jen was always prompt and had no issues communicating with Atlantic Van. When I got to Vancouver, I dealt with Vega Line Moving & Storage Service- think they're a subcontractor. No issues with communications with them either. All my stuff arrived in one piece; I had a broken box lid but that was the extent of my damage. I used mostly storage boxes and not cardboards so think it helped minimize any damage.

Some things I wish they provided

- tracking service

- giving a more accurate move-in/out date and time. I was moving from a condo to another condo and booking elevators is a nightmare if you don't know what time your movers are coming

- their pricing. They send you a gigantic invoice and not much else to help you understand the fine print

- the movers were late and there was no communication from them; I had to follow up a few times to see where they were at. Proactive communication would have been appreciated

Move size: 1 Bedroom Home Service cost: $950

Moved from Toronto, ON to St. John's, NL. Packers were on time, friendly and efficient. But, so much damage in transit. The refund (joke) by weight is ridiculous - so my books were ok but not my large-screen tv or lamps no. After the deductible, I was offered $30. Even my fake Xmas tree was destroyed. They ruined my ceiling when moving boxes in - no coverage. Beware of these cons and heed the reviews. Stay away!!! They take your money with no remorse and you have no recourse. You can't track your stuff or confirm the weights of things. They argued with me that I broke and sent my own stuff. Seriously please pay a reputable company, not these folks.

Move size: 1 Bedroom Home Service cost: $17000

The worst experience ever. I moved my inheritance from my recently departed mom from Oakville Ontario to Alberta. When my few boxes arrived, they were stacked with the heavier box on top. I had fragile written everywhere on the boxes but they arrived smashed. They also moved an antique chair and Atlantic vanlines broke the leg on that chair. I complained, sent pictures, sent emails, called the company and it took a year to get a response. Atlantic van lines stated I should have purchased insurance...my mom just died and I was not thinking about insurance. Never again would I use this company, they break your possessions and don't care. Worst customer service ever.

Move size: Partial Move Service cost: $850

Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $800

While understanding the nature of the business is fees, I was provided reassurance on the accuracy of my quote beforehand, only to be met with a near 600$ increase due to a stairs technicality that did not line up with what I was sent in personal correspondence. Was told the movers were polite and the process was seamless, but surely they can be more up front about costs, and do less to corroborate other negative reviews about sneaky practices. But I guess people will always need movers.

Move size: Partial Move Service cost: $1656

This was the worst experience of a moving company ever. After picking up our stuff they said we had more items than they quoted (which we did) but they also said they charge by weight.

They wanted to charge us more than double the quote (upwards of $10,000) but didn't say that until after loading all of our stuff in the truck. The weight was no where near double what the quote was though. We just had a lot of smaller/lighter boxes instead of a lot of larger/heavier boxes. I guess 1 box weighing 100 pounds is better than 100 boxes weighing 1 pound (hypothetical numbers)

On drop off day they asked about stairs and said that it would cost even more because of stairs. They never mentioned this fee before hand and seemed to have just made it up. They did wave the fee afterI argued with them about it(trying to make it seem like a favour to us) but what kind of a favour is that? Oh you know that fee we never told you about in any quote until the day of drop off? Ya I guess we can wave that for you.

These guys are crooks and con-men, stay far, far away from them. As if moving isn't stressful enough, they added stress to it constantly with last minute charges and argumentative phone calls.

Move size: 4+ Bedroom Home Service cost: $10000

I would never never never recommend this company to anybody, please check other company before you come to Van lines. The worst worst worst Moving company in the world i will say. Don't trust this people their is a lot of thieves and idiot working there. my overall experience with Atlantic Van Lines moving company was nothing sort of nightmare. their negligent handling of my belongings, lack and offering only fraction of the value for a damaged item have left me extremely dissatisfied. I strongly discourage anyone from using their services and suggest exploring other moving options that prioritize customer satisfaction and care for belongings. In addition to the missing bag, one of my valuable items worth over $ 500 was missing due to careless handling, however, when i requested a refund they told me to wait 8 to 10 week whereas they offered me a mere $ 20, which is an insult, considering the sentimental and monetary value of the damaged item.

Those who are writing good review there are people that work there or some of their contact, take care don't read those good review, read the bad review you will see. Most of my items is broken and what you will get wait 8 to 10 week and get paid $$$$$20.00 as an Insult.

Only one person is writing good review there so you guys can understand nobody is happy.

WORST WORST WORST COMPANY.

don't trust them.

Move size: Studio Service cost: $2500

I'm an extremely nitpicky person and I have never made a long distance move before. I am so thankful that I found Atlantic Van Lines because the price was good, the customer service was exceptional, and the guys that delivered my stuff were excellent. Dealing with Jen made this move seamless and eased a lot of my anxiety. No matter what time I sent an email with questions, I got an answer very quickly... And a lot of times it was during the late evening and probably on her own time. Her customer service skills are exceptional, she went over and above, and even though everything else was great I would recommend this company solely based on my interactions with Jen. My goods arrived a day earlier then expected but we worked around it. I had pre-wrapped my stuff before it was shipped... which you should do anyway....but when it was delivered it had additional bubble wrap to protect it even further! BEAUTIFUL!! My piano was in pristine condition and it arrived to my new residence in the same shape.... You can't get any better than that! The two young men that unloaded my stuff we're friendly, polite, and so helpful. I am so glad that I hired Atlantic Van Lines and they will be my choice of movers from now on.

Move size: 2 Bedroom Home Service cost: $2500

Atlantic Van Lines, Movers excelled yet again on my mother's move into a retirement community close to family. While loading was no problem given years of experience, their compassion stood out, crew members took time to listen and bring smiles during this emotional transition. All breakable family souvenirs including Mom's antique teapot collection arrived as if on display in a museum. Their attentiveness through difficult moments is deeply appreciated. Thank you Atlantic Van Lines, Movers for all your support! HIGHLY RECOMMENDED

Move size: 3 Bedroom Home Service cost: $4750

Great company! The staff were helpful and extremely trained. They went above and beyond to ensure WE WERE SATISFIED. All of our precious stuff was packed very well, and there was absolutely no damage to any of our furniture. The driver of movers was especially skilful in bringing the semi through the tight corners of our gated community. It's good to know that there is a company like this who truly cares for their customers. I would recommend this moving company to anyone in need of some help moving. Thanks for everything.

Move size: 3 Bedroom Home Service cost: $4800

Without a doubt, my family and I have ever utilized the greatest moving Atlantic Van Lines company . We have a lot of experience traversing the nation because we were a military family in the past. In the past, we've used a lot of the "big name" van lines, and our stuff has always arrived securely. The customer care element was absent from each of these actions, though. Z Company offered exceptional service from the time we received our quote until the final box was unloaded.HIGHLY RECOMMENDED

Move size: 3 Bedroom Home Service cost: $4850

Five stars to Atlantic Van Lines Company for their excellent service. Team handled our move with care and efficiency. Atlantic Van Lines Company shattered my preconceptions about moving companies. The team were very professional and courteous. Moving is typically stressful, but they brought sunshine to a typically cloudy day. They tackled every challenge with a smile, transforming the process into a manageable experience. I can't thank them enough for their fantastic service

Move size: 3 Bedroom Home Service cost: $4900

I would not move with this company.
they seemed to have good reviews on the internet and the quote they offered was very nice. they initially had really good customer service, prompt answering of emails and phone calls. then it all went downhill.
 
they lost 4 boxes. and I never heard back from them despite repeat emails and phone calls. they showed up at the new place with 2 items that weren't ours.
also, they quoted 7-10 days to delivery our stuff - but it didn't show up till about 3 weeks later.
there was some mild damage to some furniture. more worrisome was the lost stuff.
don't move with this company!

Service cost: $2500

They are pleasent on the phone first time you call just to get you but once you sign with them the nightmare begins. my pick up was 4 hours late and the quote they gave me was 700 but I was charged 3000. I am sure they lie about the weight of your items NoWay my items were almost 3000 lb for a one junior bedroom not even including a bed set. if you ask to rescale at your presence its a 300 charge approximately and they say if they are 200 lb over or under then its ok. you do the math they have 200 lb room for error at 55-60 cents a lb plus you loose your 275 rescalling. the delivery was late and in the process I had written them 27 e mails just to be clear on things since they are extremely VAGUE that is because they have lots to hide. Once I got my items all were damaged even though I took extra time to bubble wrap and cover pretty much all of my items( even the mover told me excellent job on packing) but somehow they still managed to give my items back in terrible condition. They NEVER return a phone call neverrrrr everytime I called they said owner is away not in town or always bz on the phone . in 2 month not even a return call. e mails are always late reply you write them with 3 questions they answer to one in a very vauge manner. I have missing bagggggs and it takes 4-6 weeks to put a claim in . still no reply even though the 6 weeks is up. so many hidden charges and I had to pay close attention to billing since they had charged me with few extra services as if .. dooonnnttttttttt use this companyyyyyyyy at alllllll or you be ssssssoooorrrrryyyyy!!

Service cost: $3000

In summary:
Atlantic Van Lines is not a member of CAM. Get a CAM mover and you will be happier with the results.

Lower estimates are used to lure you into choosing this mover. They will get your business, report a much higher weight after the scaling process and charge you a much higher fee than they estimated; by then you have no alternative but to pay if you want to recover your assets. Remember, it is your right to be present during the scaling process or to even ask for re-scaling if you don't believe they are correct or the difference between your estimate and actual fees is too big.

They are not transparent with their additional and hidden charges. Do your research and ask them for details.
If you have good assets, you will be better off getting additional insurance for your move because with Atlantic Van Lines you will have broken and missing items.

If you need to go to the claims process for damaged assets, don't expect to get much out of it unless you had acquired additional insurance coverage. Either way, what they will reimburse you is an insult that just adds to the aggravation of the whole process.

If you want to know more about my experience with Atlantic Van Lines you can continue reading.

Moving details:
Moving a 2 bedroom apartment from Montreal to Toronto in January. The 2 floor apartment was located on the 18th floor approximately 20 meters from the service elevator

Pros:
+ you are assigned an agent who will become your contact person
+ prompt administrative response and follow up
+ courteous staff no matter the situation they are dealing with
+ movers were always on time or notified you when they were not going to be

Cons:
+ they provided generic estimates based on weigh. Their initial estimate was based on the number of rooms in my apartment despite I provided an itemized list of all assets to be moved
+ they will not send a person to your home to perform an on-site estimation like certified movers do
+ Their estimate was off by at least 3,000 pounds according to the scale weight reported. Such a large difference between estimate and actual weight underscores either the lack of experience of this company producing estimates or the transparency of their scaling process.
+ Atlantic only disclosed information on additional charges and hidden costs when I specifically inquired about them (e.g. packaging costs, long distance displacement, additional insurance, etc.)
During the move (move day)
+ Movers broke several items during pick up and delivery. No reports were filed on-site. I was told to submit a claim
+ Movers decided they were going to apply a long displacement charge for the distance they had to walk from the elevator to the apartment and requested cash on-site
+ I had disassembled most of the furniture but movers insisted on further disassembling some items (e.g. desks); they broke on-site everything they disassembled (and they used my tools to break my furniture!)
+ movers used plastic bags to wrap some of the furniture. The plastic bags generated additional charges despite the fact that the moving agent had told me that this was included
+ boxes marked as fragile were moved just like any other box, no extra care despite the signage in the packing
+ items were literally "jammed" into the truck (seeing how they had packed the truck, I knew many items will not make it to destination in one piece)
Upon Delivery:
+ no assembly was performed, several packages were missing (e.g. boxes, appliances and items that could not be packed)
+ multiple pieces of furniture were broken, scratched or had missing parts
+ Took pictures of all damaged items and filed a claim. After 2 months, they estimated that our insurance deductible covered our damages and they owed us nothing but since they are nice guys they were going to give us a $50 CDN consolation incentive (our estimation for repairing damaged wood furniture and replacing missing items was over $1,300 CDN)

I cannot in good conscience recommend this mover. Thanks.

Service cost: $2165