Atlantic Van Lines

I'm an extremely nitpicky person and I have never made a long distance move before. I am so thankful that I found Atlantic Van Lines because the price was good, the customer service was exceptional, and the guys that delivered my stuff were excellent. Dealing with Jen made this move seamless and eased a lot of my anxiety. No matter what time I sent an email with questions, I got an answer very quickly... And a lot of times it was during the late evening and probably on her own time. Her customer service skills are exceptional, she went over and above, and even though everything else was great I would recommend this company solely based on my interactions with Jen. My goods arrived a day earlier then expected but we worked around it. I had pre-wrapped my stuff before it was shipped... which you should do anyway....but when it was delivered it had additional bubble wrap to protect it even further! BEAUTIFUL!! My piano was in pristine condition and it arrived to my new residence in the same shape.... You can't get any better than that! The two young men that unloaded my stuff we're friendly, polite, and so helpful. I am so glad that I hired Atlantic Van Lines and they will be my choice of movers from now on.

Move size: 2 Bedroom Home Service cost: $2500

Five stars to Atlantic Van Lines Company for their excellent service. Team handled our move with care and efficiency. Atlantic Van Lines Company shattered my preconceptions about moving companies. The team were very professional and courteous. Moving is typically stressful, but they brought sunshine to a typically cloudy day. They tackled every challenge with a smile, transforming the process into a manageable experience. I can't thank them enough for their fantastic service

Move size: 3 Bedroom Home Service cost: $4900

Atlantic Van Lines, Movers excelled yet again on my mother's move into a retirement community close to family. While loading was no problem given years of experience, their compassion stood out, crew members took time to listen and bring smiles during this emotional transition. All breakable family souvenirs including Mom's antique teapot collection arrived as if on display in a museum. Their attentiveness through difficult moments is deeply appreciated. Thank you Atlantic Van Lines, Movers for all your support! HIGHLY RECOMMENDED

Move size: 3 Bedroom Home Service cost: $4750

Great company! The staff were helpful and extremely trained. They went above and beyond to ensure WE WERE SATISFIED. All of our precious stuff was packed very well, and there was absolutely no damage to any of our furniture. The driver of movers was especially skilful in bringing the semi through the tight corners of our gated community. It's good to know that there is a company like this who truly cares for their customers. I would recommend this moving company to anyone in need of some help moving. Thanks for everything.

Move size: 3 Bedroom Home Service cost: $4800

Without a doubt, my family and I have ever utilized the greatest moving Atlantic Van Lines company . We have a lot of experience traversing the nation because we were a military family in the past. In the past, we've used a lot of the "big name" van lines, and our stuff has always arrived securely. The customer care element was absent from each of these actions, though. Z Company offered exceptional service from the time we received our quote until the final box was unloaded.HIGHLY RECOMMENDED

Move size: 3 Bedroom Home Service cost: $4850

With a busy work schedule, I needed to move over the weekend, and Atlantic Van Lines Company was one of the few companies offering weekend moving services. They accommodated my request without charging extra, and the movers were punctual and professional. Despite the weekend rush, they took their time to ensure everything was packed and transported properly. The entire move was completed by Sunday evening, and I was ready to start my workweek in my new place. I highly recommend them for anyone needing weekend availability!

Move size: 3 Bedroom Home Service cost: $5344

Atlantic Van Lines Company was an absolute lifesaver during my recent move. I had a tight schedule and was concerned about timing, but they delivered right on time. The movers were not only punctual but also highly professional throughout the entire process. They handled everything with care and stayed on schedule without rushing. My furniture and boxes were moved efficiently, and I was settled in my new place by the end of the day. A truly professional moving service I’d recommend.

Move size: 3 Bedroom Home Service cost: $5333

When I was relocating my business to a new office space, I knew I needed a moving company that could handle the logistics smoothly. Atlantic Van Lines Company came highly recommended, and they didn’t disappoint. Their team was incredibly efficient, coordinating the entire move with precision. They handled all the office equipment, including delicate electronics and heavy furniture, with great care. What impressed me the most was their ability to minimize downtime, allowing us to get back to work quickly in the new space. Atlantic Van Lines made the transition seamless, ensuring that our business operations weren’t disrupted.

Move size: 3 Bedroom Home Service cost: $5366

We recently moved into a property with a large garden, and I was concerned about hauling all of our outside equipment, such as patio furniture, gardening tools, and potted plants. The movers were ready for the challenge! They meticulously packed the outdoor goods separately, ensuring that everything was secure during the move. They also paid special attention to my delicate plants, ensuring that they arrived in excellent shape. When they arrived at my new house, they assisted me in arranging everything so that my garden was ready to enjoy right away. Their experience with outdoor equipment made all the difference.

Move size: 3 Bedroom Home Service cost: $5300

After completing a protracted home repair, I wanted to move my possessions back in, and the movers were quite helpful. They took extreme care not to damage the recently painted walls and floors. They handled my bulky, strangely shaped objects with ease. The team was efficient and organized, ensuring that everything was precisely where I needed it. They even assisted with some final furniture assembly, which I very appreciated after such a long restoration process. Their attention to detail and professionalism helped the final stage of my home renovation go smoothly.

Move size: 3 Bedroom Home Service cost: $5444

Terrible! Messed up communications regarding timing of move in day. Movers had no runners and walked up and down in and out of the house with freshly cleaned carpets with their dirty shoes. marked up the freshly painted walls. they dumped the stuff anywhere they felt like, left stuff in the garage without checking if it should go there. they then took off without saying a word and neglected to tell me that they would not be reassembling all the beds, tables and other furniture they had disassembled. Didn't even tell me where all the hardware was. there were scratches and gouges on some pieces of wood furniture, and a missing lamp too..not happy at all. DO NOT USE THIS COMPANY! YOU WILL REGRET IT. OVERCHARGED FOR WEIGHT HAD NO WAY TO VERIFY..RIDICULOUS!

Service cost: $2795

In summary:
Atlantic Van Lines is not a member of CAM. Get a CAM mover and you will be happier with the results.

Lower estimates are used to lure you into choosing this mover. They will get your business, report a much higher weight after the scaling process and charge you a much higher fee than they estimated; by then you have no alternative but to pay if you want to recover your assets. Remember, it is your right to be present during the scaling process or to even ask for re-scaling if you don't believe they are correct or the difference between your estimate and actual fees is too big.

They are not transparent with their additional and hidden charges. Do your research and ask them for details.
If you have good assets, you will be better off getting additional insurance for your move because with Atlantic Van Lines you will have broken and missing items.

If you need to go to the claims process for damaged assets, don't expect to get much out of it unless you had acquired additional insurance coverage. Either way, what they will reimburse you is an insult that just adds to the aggravation of the whole process.

If you want to know more about my experience with Atlantic Van Lines you can continue reading.

Moving details:
Moving a 2 bedroom apartment from Montreal to Toronto in January. The 2 floor apartment was located on the 18th floor approximately 20 meters from the service elevator

Pros:
+ you are assigned an agent who will become your contact person
+ prompt administrative response and follow up
+ courteous staff no matter the situation they are dealing with
+ movers were always on time or notified you when they were not going to be

Cons:
+ they provided generic estimates based on weigh. Their initial estimate was based on the number of rooms in my apartment despite I provided an itemized list of all assets to be moved
+ they will not send a person to your home to perform an on-site estimation like certified movers do
+ Their estimate was off by at least 3,000 pounds according to the scale weight reported. Such a large difference between estimate and actual weight underscores either the lack of experience of this company producing estimates or the transparency of their scaling process.
+ Atlantic only disclosed information on additional charges and hidden costs when I specifically inquired about them (e.g. packaging costs, long distance displacement, additional insurance, etc.)
During the move (move day)
+ Movers broke several items during pick up and delivery. No reports were filed on-site. I was told to submit a claim
+ Movers decided they were going to apply a long displacement charge for the distance they had to walk from the elevator to the apartment and requested cash on-site
+ I had disassembled most of the furniture but movers insisted on further disassembling some items (e.g. desks); they broke on-site everything they disassembled (and they used my tools to break my furniture!)
+ movers used plastic bags to wrap some of the furniture. The plastic bags generated additional charges despite the fact that the moving agent had told me that this was included
+ boxes marked as fragile were moved just like any other box, no extra care despite the signage in the packing
+ items were literally "jammed" into the truck (seeing how they had packed the truck, I knew many items will not make it to destination in one piece)
Upon Delivery:
+ no assembly was performed, several packages were missing (e.g. boxes, appliances and items that could not be packed)
+ multiple pieces of furniture were broken, scratched or had missing parts
+ Took pictures of all damaged items and filed a claim. After 2 months, they estimated that our insurance deductible covered our damages and they owed us nothing but since they are nice guys they were going to give us a $50 CDN consolation incentive (our estimation for repairing damaged wood furniture and replacing missing items was over $1,300 CDN)

I cannot in good conscience recommend this mover. Thanks.

Service cost: $2165

Seriously. Run. Don’t walk. Get away from these guys ASAP. I had actually read a couple of bad reviews.. but a lot of moving companies have bad reviews. It’s easy to write them off as “angry people who complain about everything”. I figured, happy people don’t wrote reviews after a move. I got a whole bunch of quotes, and not only was Atlantic van lines one of the best quotes (seemingly thourough, all fees upfront-even after I specifically asked about some, not super expensive, but not the cheapest) but I genuinely felt like the best customer service came from them. I felt really well informed and supported by the office staff, they always answered questions right away, and seemed to know their stuff.
Nope. Just good sales people I guess.
The movers were atrocious. They were nice, but they weren’t careful with my things, and the home we were moving out of needed to have the hallway and stairway repainted from all the scrapes. One spot, I actually had to re plaster because of a big hole from one of the guys dropping something down the stairs. Awesome. But at that point, what do I do? Say “no thanks, I’ll find another cross country mover with no notice”?! We had to go. I had sold the house and we were flying out in the morning. It was incredibly stressful.
The move itself took a week longer than quoted.
Whatever. Stuff happens. I’m actually a pretty understanding person.
Then it got bad.
When I received my things, virtually everything was broken. That sounds like an exaggeration, but it truly is not.
I had bought brand new heavy duty moving boxes, wrapped everything in bubble wrap, packed things extremely well, and made sure nothing was too heavy. I figured, with the boxes travelling across four provinces, better to be safe.
Once they were delivered, not ONE of the boxes could be reused. That’s how badly they were damaged. Holes, rips, wet.. just trashed. Much of the stuff in boxes was fine, but many things were dented or broken.
Four boxes were missing.
A ladder was missing
A small, very special, one-of-a-kind table from Thailand that I hauled across the world with me was missing.
Every piece (that sounds exaggerated, but I literally mean EVERY piece) that was not in a box, is somehow damaged.
Three beds broken to the point of being unusable without a trip to the hardware store.
A large, beautiful lamp, trashed..scrapes, a glass piece missing (probably shattered and gone I’m guessing), the whole thing is bent.
Scrapes on everything.
Dents on everything.
Wood furniture pieces split.
A bookshelf was muddy (how??!) and two shelves on it were broken.
A large play kitchen missing one whole bottom side.
Two pieces of art, beyond repair.
A couch that now bends in the middle so zero people can sit on it comfortably. Great.
A very special 150 year old antique dresser, scratched along the whole front.
An almost-new leather recliner that sits crooked now and can’t rock because of it.
The couple pieces that we had that was made of particle board (like, IKEA stuff, for example) had fallen apart. Actually apart.
I could go on for soooo long.
All of these large non-boxed items THEY wrapped and packed for me. And certainly not for free.
I have a nice house. I buy nice things. I treat my things well. I’m good with tools, and my things are built and maintained properly.
I’m absolutely heartbroken over these things. I know that they are just things.. and I’m focusing on the fact that all the people were moved safe and sound. But man oh man.. I hate that my things are all wrecked. I miss my lovely home.
I tried to file an insurance claim. The amazing customer service staff were suddenly out of the office a lot. And since things were insured by the pound (uggggh) it just wasn’t worth it anyway. One of the pieces of art that was wrecked cost $1800. It was a very special gift that my husband and I bought for each other. It weighed about half a pound. So I could have received 30 cents for it.
I would have been better off selling all of my things and just buying new at our new home. Unfortunately, that would cost far more than we have, so now I live in a house full of broken stuff. I’m still unpacking, and every day I find something new that is going from the box to the garbage dump. :(
Horrendous.

Move size: 3 Bedroom Home Service cost: $8000

I would not move with this company.
they seemed to have good reviews on the internet and the quote they offered was very nice. they initially had really good customer service, prompt answering of emails and phone calls. then it all went downhill.
 
they lost 4 boxes. and I never heard back from them despite repeat emails and phone calls. they showed up at the new place with 2 items that weren't ours.
also, they quoted 7-10 days to delivery our stuff - but it didn't show up till about 3 weeks later.
there was some mild damage to some furniture. more worrisome was the lost stuff.
don't move with this company!

Service cost: $2500

They are pleasent on the phone first time you call just to get you but once you sign with them the nightmare begins. my pick up was 4 hours late and the quote they gave me was 700 but I was charged 3000. I am sure they lie about the weight of your items NoWay my items were almost 3000 lb for a one junior bedroom not even including a bed set. if you ask to rescale at your presence its a 300 charge approximately and they say if they are 200 lb over or under then its ok. you do the math they have 200 lb room for error at 55-60 cents a lb plus you loose your 275 rescalling. the delivery was late and in the process I had written them 27 e mails just to be clear on things since they are extremely VAGUE that is because they have lots to hide. Once I got my items all were damaged even though I took extra time to bubble wrap and cover pretty much all of my items( even the mover told me excellent job on packing) but somehow they still managed to give my items back in terrible condition. They NEVER return a phone call neverrrrr everytime I called they said owner is away not in town or always bz on the phone . in 2 month not even a return call. e mails are always late reply you write them with 3 questions they answer to one in a very vauge manner. I have missing bagggggs and it takes 4-6 weeks to put a claim in . still no reply even though the 6 weeks is up. so many hidden charges and I had to pay close attention to billing since they had charged me with few extra services as if .. dooonnnttttttttt use this companyyyyyyyy at alllllll or you be ssssssoooorrrrryyyyy!!

Service cost: $3000

They don't care for you or your belongings, or your home. We requested the pickup and the delivery guys to remove their shoes and they made a face and refused to remove them made the old and the new home dirty and had to call cleaners to have the house cleaned, the guys are not friendly at all. customer service does not exist and they don't care for their customers. We were promised that the charges include "Room to Room" service and also includes dis-assembly and the guys refused to deliver some of the heavy items to our room, left it in the garage, when we complained to the customer service they were rude and did not care. do not recommend them even if they provide moving service for free.

Service cost: $2500