Assurance Van Lines

These guys were great. Moving is probably the most stressful thing in the world, but Assurance definitely helped make it easier - and they gave us one heck of a good price for such a long haul. The move was somewhat unexpected, but they scheduled it with no problem.

All our stuff successfully made the trip up to Morris County, NJ with no issues. Everything arrived in one piece with no damage. All my son's trophies and the furniture my wife picked out made the trip. We didn't lose a thing.

My family and I have to move around a lot because of my job and we'll definitely be using them again. It's a no-brainer.

Move size: 3 Bedroom Home Service cost: $2100

I was very stressed up when I started plans to move. I wondered who would have my household items moved without getting broken. My sister suggested this company and I took action to contact them. I explained to them all my fears..They ensured me that all would be well..It was. All my treasured households including glass ware arrived in California without a single breakage!! I was so happy I would recommend the services to anybody looking for safe smooth moving service provider. Keep it up guys!!

Move size: 4 Bedroom Home Service cost: $1750

I recently moved from the East Coast all the way to the San Francisco Bay Area and I had a great experience with Assurance. I had downsized my stuff considerably in anticipation of the move. But every household has its share of fragile items like the TV or expensive china and I was very apprehensive of a cross country move. Moving day was much easier than I had anticipated thanks to Assurance. The movers were quick, efficient and got the job done. Also not one thing was damaged which feels like a miracle. I would definitely recommend them to a friend.

Move size: 2 Bedroom Home Service cost: $2400

Avoid this company! They will sell you on how much cheaper their services are but, that will cost you in the long run.

They under quote you on how much cubit feet you'll need on a truck & when the shipping company that they assign to you show up, they charge you EXTRA! This happened despite them going over with us what size boxes to use and doing an hour long intensive inventory of all box and furniture sizes days before the shipping company showed up. This has happened to me & to a friend moving across states at the same time. The companies they send have terrible reviews & are scammers. My friend & I were assigned 2 different companies and got the same results. She moved from Queens NY, To Tampa, FL. They won't give a set delivery date either. I'm so sorry I ever went with them. They made the moving process HORRIBLE!!

This is what happened with the shipping company, State to State Movers from New Jersey that they assigned to me.

My alarms went off when State to State didn't show up in an official truck, but a rented Penske truck with two guys that looked like they just grabbed off the street. I wanted to send them away, but we were leaving in two days. My apt was a small 1 1/2 bedroom apt in Brooklyn. The driver (point person) of the truck came in, took one look, & said your stuff isn't going to fit into the cubic foot size you paid for. I explained Assurance Van Line Services Inc & I spent hours on the phone going over exactly what we had, our box & furniture sizes, all in great detail. That the cubic feet on the contract is exactly what they said we needed. We went back & forth, I then realized he didn't show up with my latest & finalized contract but an old one. If I wasn't on top of it we would have been duped even more. I had to pull up an email with the latest contract & call Assurance to fix the issue.

After all that I thought everything was handled. He went to the truck, looked & said well it still doesn't fit with the extra cubic feet that you have. Give me an extra $400 & I'll make sure everything fits. I told him don't try to scam us, but my husband promised to tip his guys. During all this confusion the guys were putting our stuff on the truck. I noticed they weren't tagging some boxes & I asked them to, (after delivery we realized box #'s were missing, some had two numbers, & some didn't have any at all). The driver kept coming at us from many different angles with so many stories. Your boxes are too heavy, you have too much stuff, my boss won't be happy etc. We were so exhausted/upset that we ultimately made the call to leave some of our furniture because of his tricks, constantly changing his reasons/stories, and we still ended up paying extra $$'s. It was by far the most upsetting and exhausting experience I've ever had with a company.

On delivery we had broken furniture, their inventory list was all wrong & had no descriptions. It's a good thing that along with their numbering system, we made bright yellow name & location 6x9" tags for all our boxes, including the one that went missing. Some of our boxes were busted open, with broken items inside.

The worst part of this whole thing was the theft?/missing items. We received our stuff & noticed that one of our boxes was missing. This box was a recycled 60" TV box. We used the box for our picture frames as it was big. It had frames from family, as well as our wedding picture frame with pic & written messages from our guests. We had our flat screen TV in an unmarked Home Depot box. I remembered back that as soon as the guys arrived to pick up our stuff there was much talk about which box contained our TV. It seemed odd at the time, but things were so chaotic that I dropped it. The recycled TV box is missing, it was the biggest box in our shipment & not hard to spot with a bright yellow sticker with our names on it. We are thinking someone thought it was our TV and took it.

When I called the state to state office the day after delivery. The office admin seemed quite unconcerned & immediately said you'll have to file a claim. I said I'd love to have our box back because of it's contents. She said they'd check the warehouse. Well, I've called for months & I always get the same answer no they didn't find anything-- all said without much regard, as if she 'knows'. We looked at the claims process & it's ridiculous. You need pictures of items lost, receipts of when you bought each item (god forbid it could be a gift), plus a whole list of other things. We later found out that every person whose items were shipped on our truck lost stuff.

The delivery guys were a team from the midwest & dropped & rolling our boxes. People's belongings are being transferred from truck to truck. No wonder they come damaged. State to State also charges $75 if they have to climb more than 7 steps. A flight has 12 or A flight has 12 or 13 steps, so you are guaranteed to pay that amount if you have an upstairs level. We paid the delivery driver & they had us sign a receipt. Well, they conveniently forgot to leave the receipt, so there is no record of payment.

In addition to all that, they also didn't honor a two week storage extension on our contract, and haven't called us back as they say they would.

Moving states is stressful, going with this company will make your experience HELLISH. AVOID!!

Move size: 1 Bedroom Home Service cost: $3209

My experience with Assurance Van Lines was great from start to finish. When speaking on the phone when I originally called, the woman walked me through the process so I knew exactly what to expect. When it came time for the move, things happened just as she said they would. It was nice knowing how to process works.

I have had bad experiences with other moving companies in the past, but this was a different story. There were no problems at all, and my stuff was delivered to Massachusetts exactly when and how I needed them to be. I would recommend Assurance to anyone who is moving; especially for long-distance moves.

Move size: 1 Bedroom Home Service cost: $2200

I do not typically write reviews. But Assurance Van Lines were so great. From the get-go their customer service was outstanding. They helped to make my move across country (from New York to Louisiana) so easy. They had high quality vehicles, and any questions that we had along the way were answered immediately. I have already recommended this company to other friends and family. Again, for me to take the time (especially after just moving across country) to write a review, proves that this company was excellent. I was more than satisfied and would definitely use this company again.

Move size: 3 Bedroom Home Service cost: $2100

They tell you what you to hear when you call but EVERYTHING changes once they get your stuff. They change delivery dates every time you call, they could not fit all of our stuff on the truck we had to leave things behind. They are QUICK to add extra charges for everything and anything. We have been forced to spend a lot of extra $$ due to them driving all over the US with our stuff. We have our lives on that truck. This company is all about making extra $ and do not care about the customer. They barely speak English when you call the trucking company. Whatever you do, do NOT go with this moving company, if you have to pay extra to go with someone else it will be worth it in the long run.

Move size: 2 Bedroom Home Service cost: $2500

They initially quoted us about $2,000 to move from Las Vegas, New Mexico to Chicago. In the end, we paid $3000 after all the hidden fees they imposed on us. When they came to pick up the boxes, they charged us an extra fee for having bigger sized boxes, when they never told us there was a limit in the first place. Not only did they arrive 11 days later than they initially told us, but they arrived hours late on the actual delivery day, as well. When they arrived, they charged us an extra $350 because they said they could't fit their truck up our driveway. And they only accept cash. We thought we'd save money with this company but in the end we paid the most expensive price! Horrible service- save your money and time and go with better movers!!

Move size: 1 Bedroom Home Service cost: $3000

I wish I could give assurance van lines a zero star. Most terrible moving company ever. They pulled some crappy stuff on us come moving day, and tried to say we were over our limit of boxes and they would have to charge us more. Even though we were told we could basically double our order of boxes at no additional charge to us. When I tried calling in to speak with a manager the lady was extremely rude to my husband and I and said there was nothing she could do even though we were quoted a specific price for all our goods. She talked over us and wouldn’t even let my husband get a word in edge wise. I’m telling you, DONT USE THIS COMPANY. They will jack the price up on you for moving day and treat you terribly. The lady wouldn’t let me speak with anyone else, she said she was the manger, wouldn’t even let me talk with the gentlemen who originally gave us our quote. This is one shady company so movers beware!!

Move size: 1 Bedroom Home Service cost: $2500

I feel scammed by Assurance. They gave us a “binding” agreement beforehand that apparently bound them to nothing at all. They did a pre-move inventory survey twice and gave us a quote. In the end, their surveys and quote were over 50% off and we had to pay more. On top of that, they told us our stuff would take about 5 days to move.. we’re on Week 3 and it still hasn’t left the depot. When we called they said they legally had 31 days to move our stuff and that they were probably going to take it all.

They act as brokers to the actual moving companies and do no actual work at all. This also means they bear no responsibility or liability if/when things go bad. Horrible experience.

Move size: 3 Bedroom Home Service cost: $8000

To anyone looking for a moving company, don’t even consider Alliance Van Line, a Moving Broker in Ft. Lauderdale FL who I have found to be dishonest. Below are a number of issues I experienced.

If you think you can beat their game make sure they have NOT used the date you paid the deposit, which in my case was in excess of 29% of the total cost, as their Pick-Up date. I questioned this prior to signing as I was working months in advance of my move with no actual move date available nor had I completed the inventory, but was told it would not affect return of my deposit. Not true!! See multiple other reviews where other customers experienced the identical problem.

When I had to cancel due to circumstances, a Manager initially stated that I was told the opposite, that what I had been told was in the “notes” and then, after a brief hold stated that he "went to bat for me" with his boss and they agreed to refund of less than 50% of my deposit because most customers “lie” to get out of a contract but he believed me.

Further, when you receive an email “A Transaction Refund” notification it includes a “Merchant Contact Information” the URL info@assurancevanlines.com which, when entered provides the warning “You are about to log in to the site “assurancevanlines.com” with the username “info”, but the website does not require authentication. This may be an attempt to trick you.” Maybe, maybe not but this company has been so dishonest that I cannot trust anything they say. Additionally their merchant address is listed as being in New York but New York office refused to speak with me.

Finally, they claim to be accredited by the Better Business Bureau but this location (Ft Lauderdale FL) is not, their web site sends you to a Assurance Van Lines Broker in Texas who has good reviews. If you access the BBB website for this specific provider there are 34 reviews and 129 customer complaints as of today’s date. It’s interesting that the “positive” reviews don’t indicate which Assurance Van Lines Broker was used nor who the actual moving company was. The problems and complaints experienced by customers are HUGE and will convince you that this broker is not only dishonest but once they have your money will kick you to the curb and, it appears, will refuse to assist in any way.

Move size: 2 Bedroom Home Service cost: $4069

Please don't hire this company for your move, Horrible, horrible, horrible. Save yourself some troubles please.
Lies, lies and lies. Can I give a minus 5 stars? They lie to you to get your business and once they get your money you are in trouble. they lied to me about cancellation date, size of boxes they are pricing me for, even the inventory, and most of all they outsource your moving to a 3rd party that is just like them.
Tried to call them before the 7 days cancellation deadline, no one will answer. Suddenly when you can no longer cancel they answer your call. The agents are disrespectful and won't even let you talk.
Last year only they have 85 complaints with the Better Business Bureau, people lost their belongings, things completely broken, getting away with people deposits, lies and so one.
This is a very dishonest company in business to scam people. Save yourself some headache and take your business elsewhere to avoid a nightmare. The good reviews they have here are misleading, they probably paid people to write these for them. I wish I have read some of the reviews here before I went to them.

Move size: 2 Bedroom Home Service cost: $2700

The initial sweet talker disappears after you pay the deposit and is least concerned what happens with your move. They sell your contract to Top Rate Moving Company, which they do not disclose.

They took almost 5 weeks to deliver my stuff!! They do not deserve any star.

The Top Rate Moving Company over charged. They did not even have tools to measure the distance from pick up location to the truck. He guesstimated the space used in the truck.

Move size: 1 Bedroom Home Service cost: $2700

Do not, I repeat do not use this company. A total scam. Don’t be fooled by smooth talking sales pitch you will receive initially. Keep this in mind. I was given a supposedly binding contract contract quote before I had packed a single item. I was warned by the smooth talker about shopping around. “A lot of companies quote one price and then charge additional in the other end”. You know why he knew. He was that company. Once he gets the deposit. You never hear from him again. A matter of fact print and keep copy of your comm during that process. Because they somehow retract it once they shop you out to an overpriced/inexperienced crew/poor condition moving truck company. Claimed you have 30 days free storage on other end. 250.00 a day threat everyday you don’t take delivery. Held my furniture hostage if I didn’t pay an additional 1,000 above contract price. After leaving a U-haul trailer full of stuff behind. Because truck wasn’t large enough. So after I received my shipment. Major damage to a Heirloom China Cabinet, coffee table and the end tables. Movers noted the damage. Door to truck had caused. Estimate for repairs a little over a thousand dollars. The settlement company offered me 62.00 dollars. Time for an attorney. Moved from FL to NC. Moving company over 5,000 dollars. Me a nightmare.

Move size: 2 Bedroom Home Service cost: $6000

Do not use this company!! They are a total scam. They’ll tell you upon booking that you’ll have your items in a couple days, charge additional costs once they have your belongings. Then when you’re hunting down your items, they tell you to deal with their 3rd party shipped, who you don’t even have a contract with. Our items have gone 2 hours away in the past 8 days! And still they said it could be another 2 weeks! You’ll never get anywhere with their ‘customer service’ - it’s a joke. The girl said I could make other arrangements?? Like go pick up my stuff myself! Unreal! Run from this company as fast as you can. I wish I’d read reviews before dealing with their snake of a salesman.

Move size: 1 Bedroom Home Service cost: $1600

I had a great experience with Assurance. They took a lot of the stress out of my recent move. The long distance was no big deal for them. They stored everything securely and none of my furniture or belongings were damaged.

They made the process easy from beginning to end. The staff was helpful and professional. They knew exactly what to do with almost no direction required. The price was lower than other companies I'd researched and they blew me away with the service they provided. Thanks for making my move easy!

Move size: 3 Bedroom Home Service cost: $2000

PLEASE PLEASE PLEASE go with a different company! These people book your move by telling you a really good price by beating the other competitors and BRIAN the person I booked it with advised me my price was from top to bottom as long as I stay under 50 boxes! So I did just that..The movers came that were from a third party packed up my whole house and then advised me my price went up by $2,000!! Brian is a liar do not book with these scammers at all! When I called to confront them no one answered my phone call. I had to borrow my friends cell phone to call them so my name wouldn't show up on the caller ID. They answered of course because they thought it was a new customer. I let them know I wasn't happy at all!! I was put on hold for an hour!! Destiny the receptionist blew me off and when I wanted a copy of my contract she just sent me an itemized list of my belongings!! Which clearly she copy and pasted from Excel and it didn't even have my information on it at all!! Save your money and go with someone else!! please please don't ignore my review! this company needs to be shut down!!

Move size: 2 Bedroom Home Service cost: $4000

When we found out my husband was being relocated in the military we were a little overwhelmed. I am not sure how I would have been able to do all of this without the help of the staff at Assurance. We had help packing up from friends and family, but when it came time to move, these guys came in, scooped everything up, helped us move everything to our new location, and helped unload everything. It really was a great experience. They were upfront with their prices, made all their deadlines, and were extremely respectful of our belongings and privacy. Thumbs up guys thank you!!

Move size: 4 Bedroom Home Service cost: $1500

I'm very impressed with Assurance! They were very accommodating when I had to move from WA to TX. This was probably one of my most stressful moves ever because I only had 4 weeks to do it. Luckily, they have packing services available so that helped take the weight off of me to do it alone. They made this so easy for me--literally as easy as getting the quote, booking, pick-up, and drop-off at my new home. Definitely would recommend Assurance to handle any long distance moving!

Move size: 2 Bedroom Home Service cost: $2100

After attempting to get a few quotes to move household items from a 5x10 storage unit in Albany ny to North Carolina, I spoke with a rep at assurance. I explained it was 90% full, a few small pieces of furniture n boxes of household n personal stuff, nothing crazy heavy, no big value, just family things important to me. Based on the size I received a quote of just over $1500. And was told that there was a truck going that weekend with similar pickup n destination that my items could go with. I gave assurance a $500 deposit. The day of pickup a rented Penske turuck arrives at the storage unit, ?( , no assurance van truck), ok, 3 pleasant, efficient guys pack up my stuff, an hour later, the lead guys tells me we are over , 33% of the estimate. The paper work is now for State to state movers?(another surprise).Luckily I had cash ( assurance told me they required cash or postal money order, half at pickup, half at delivery, I had both fortunately, my stuff is loaded, I need, want it at my new place, so I pay ).
The driver asks when I'm first available for delivery, I am usually at the house a few days a month, travel slot for work and let him know I need to arrange in advance, I give him the 2 days I'm available n am told they will be delivered then. I hear nothing from assurance nor state to state, I call the day prior to when I'm expecting delivery, assurance says they will check about increase changes n they will email me the contact into for state to state about delivery, I'm flying to get to the house for delivery, when I land, no email, office is closed. Send emails to Rep at assurance, day I expect delivery, call assurance , they r still looking into. I get state to states number., voice mail. Finally a women answers "hello", no name, company, I ask is this state to state, yes. Explain I would like to know what time my delivery will come. She says oh not today, it's being loaded this weekend! Wow! Saga continues, I explain the situation, she says she will follow up. I call back assurance, explain, ask how I went from the truck last weekend to a company called state to state w a rented truck n who knows when it will be delivered at 33% higher then the estimate. In the middle of the conversation, she says, hello, hello, can U hear me, then hangs up. Wow! Haven't heard back from anyone. When I cool down I'll
Contact the state consumer affairs. N better business bureau.

Move size: Studio Service cost: $2043