Assurance Van Lines

I do not typically write reviews. But Assurance Van Lines were so great. From the get-go their customer service was outstanding. They helped to make my move across country (from New York to Louisiana) so easy. They had high quality vehicles, and any questions that we had along the way were answered immediately. I have already recommended this company to other friends and family. Again, for me to take the time (especially after just moving across country) to write a review, proves that this company was excellent. I was more than satisfied and would definitely use this company again.

Move size: 3 Bedroom Home Service cost: $2100

They tell you what you to hear when you call but EVERYTHING changes once they get your stuff. They change delivery dates every time you call, they could not fit all of our stuff on the truck we had to leave things behind. They are QUICK to add extra charges for everything and anything. We have been forced to spend a lot of extra $$ due to them driving all over the US with our stuff. We have our lives on that truck. This company is all about making extra $ and do not care about the customer. They barely speak English when you call the trucking company. Whatever you do, do NOT go with this moving company, if you have to pay extra to go with someone else it will be worth it in the long run.

Move size: 2 Bedroom Home Service cost: $2500

They initially quoted us about $2,000 to move from Las Vegas, New Mexico to Chicago. In the end, we paid $3000 after all the hidden fees they imposed on us. When they came to pick up the boxes, they charged us an extra fee for having bigger sized boxes, when they never told us there was a limit in the first place. Not only did they arrive 11 days later than they initially told us, but they arrived hours late on the actual delivery day, as well. When they arrived, they charged us an extra $350 because they said they could't fit their truck up our driveway. And they only accept cash. We thought we'd save money with this company but in the end we paid the most expensive price! Horrible service- save your money and time and go with better movers!!

Move size: 1 Bedroom Home Service cost: $3000

I wish I could give assurance van lines a zero star. Most terrible moving company ever. They pulled some crappy stuff on us come moving day, and tried to say we were over our limit of boxes and they would have to charge us more. Even though we were told we could basically double our order of boxes at no additional charge to us. When I tried calling in to speak with a manager the lady was extremely rude to my husband and I and said there was nothing she could do even though we were quoted a specific price for all our goods. She talked over us and wouldn’t even let my husband get a word in edge wise. I’m telling you, DONT USE THIS COMPANY. They will jack the price up on you for moving day and treat you terribly. The lady wouldn’t let me speak with anyone else, she said she was the manger, wouldn’t even let me talk with the gentlemen who originally gave us our quote. This is one shady company so movers beware!!

Move size: 1 Bedroom Home Service cost: $2500

I feel scammed by Assurance. They gave us a “binding” agreement beforehand that apparently bound them to nothing at all. They did a pre-move inventory survey twice and gave us a quote. In the end, their surveys and quote were over 50% off and we had to pay more. On top of that, they told us our stuff would take about 5 days to move.. we’re on Week 3 and it still hasn’t left the depot. When we called they said they legally had 31 days to move our stuff and that they were probably going to take it all.

They act as brokers to the actual moving companies and do no actual work at all. This also means they bear no responsibility or liability if/when things go bad. Horrible experience.

Move size: 3 Bedroom Home Service cost: $8000

To anyone looking for a moving company, don’t even consider Alliance Van Line, a Moving Broker in Ft. Lauderdale FL who I have found to be dishonest. Below are a number of issues I experienced.

If you think you can beat their game make sure they have NOT used the date you paid the deposit, which in my case was in excess of 29% of the total cost, as their Pick-Up date. I questioned this prior to signing as I was working months in advance of my move with no actual move date available nor had I completed the inventory, but was told it would not affect return of my deposit. Not true!! See multiple other reviews where other customers experienced the identical problem.

When I had to cancel due to circumstances, a Manager initially stated that I was told the opposite, that what I had been told was in the “notes” and then, after a brief hold stated that he "went to bat for me" with his boss and they agreed to refund of less than 50% of my deposit because most customers “lie” to get out of a contract but he believed me.

Further, when you receive an email “A Transaction Refund” notification it includes a “Merchant Contact Information” the URL info@assurancevanlines.com which, when entered provides the warning “You are about to log in to the site “assurancevanlines.com” with the username “info”, but the website does not require authentication. This may be an attempt to trick you.” Maybe, maybe not but this company has been so dishonest that I cannot trust anything they say. Additionally their merchant address is listed as being in New York but New York office refused to speak with me.

Finally, they claim to be accredited by the Better Business Bureau but this location (Ft Lauderdale FL) is not, their web site sends you to a Assurance Van Lines Broker in Texas who has good reviews. If you access the BBB website for this specific provider there are 34 reviews and 129 customer complaints as of today’s date. It’s interesting that the “positive” reviews don’t indicate which Assurance Van Lines Broker was used nor who the actual moving company was. The problems and complaints experienced by customers are HUGE and will convince you that this broker is not only dishonest but once they have your money will kick you to the curb and, it appears, will refuse to assist in any way.

Move size: 2 Bedroom Home Service cost: $4069

Please don't hire this company for your move, Horrible, horrible, horrible. Save yourself some troubles please.
Lies, lies and lies. Can I give a minus 5 stars? They lie to you to get your business and once they get your money you are in trouble. they lied to me about cancellation date, size of boxes they are pricing me for, even the inventory, and most of all they outsource your moving to a 3rd party that is just like them.
Tried to call them before the 7 days cancellation deadline, no one will answer. Suddenly when you can no longer cancel they answer your call. The agents are disrespectful and won't even let you talk.
Last year only they have 85 complaints with the Better Business Bureau, people lost their belongings, things completely broken, getting away with people deposits, lies and so one.
This is a very dishonest company in business to scam people. Save yourself some headache and take your business elsewhere to avoid a nightmare. The good reviews they have here are misleading, they probably paid people to write these for them. I wish I have read some of the reviews here before I went to them.

Move size: 2 Bedroom Home Service cost: $2700

The initial sweet talker disappears after you pay the deposit and is least concerned what happens with your move. They sell your contract to Top Rate Moving Company, which they do not disclose.

They took almost 5 weeks to deliver my stuff!! They do not deserve any star.

The Top Rate Moving Company over charged. They did not even have tools to measure the distance from pick up location to the truck. He guesstimated the space used in the truck.

Move size: 1 Bedroom Home Service cost: $2700

Do not, I repeat do not use this company. A total scam. Don’t be fooled by smooth talking sales pitch you will receive initially. Keep this in mind. I was given a supposedly binding contract contract quote before I had packed a single item. I was warned by the smooth talker about shopping around. “A lot of companies quote one price and then charge additional in the other end”. You know why he knew. He was that company. Once he gets the deposit. You never hear from him again. A matter of fact print and keep copy of your comm during that process. Because they somehow retract it once they shop you out to an overpriced/inexperienced crew/poor condition moving truck company. Claimed you have 30 days free storage on other end. 250.00 a day threat everyday you don’t take delivery. Held my furniture hostage if I didn’t pay an additional 1,000 above contract price. After leaving a U-haul trailer full of stuff behind. Because truck wasn’t large enough. So after I received my shipment. Major damage to a Heirloom China Cabinet, coffee table and the end tables. Movers noted the damage. Door to truck had caused. Estimate for repairs a little over a thousand dollars. The settlement company offered me 62.00 dollars. Time for an attorney. Moved from FL to NC. Moving company over 5,000 dollars. Me a nightmare.

Move size: 2 Bedroom Home Service cost: $6000

Do not use this company!! They are a total scam. They’ll tell you upon booking that you’ll have your items in a couple days, charge additional costs once they have your belongings. Then when you’re hunting down your items, they tell you to deal with their 3rd party shipped, who you don’t even have a contract with. Our items have gone 2 hours away in the past 8 days! And still they said it could be another 2 weeks! You’ll never get anywhere with their ‘customer service’ - it’s a joke. The girl said I could make other arrangements?? Like go pick up my stuff myself! Unreal! Run from this company as fast as you can. I wish I’d read reviews before dealing with their snake of a salesman.

Move size: 1 Bedroom Home Service cost: $1600

I had a great experience with Assurance. They took a lot of the stress out of my recent move. The long distance was no big deal for them. They stored everything securely and none of my furniture or belongings were damaged.

They made the process easy from beginning to end. The staff was helpful and professional. They knew exactly what to do with almost no direction required. The price was lower than other companies I'd researched and they blew me away with the service they provided. Thanks for making my move easy!

Move size: 3 Bedroom Home Service cost: $2000

PLEASE PLEASE PLEASE go with a different company! These people book your move by telling you a really good price by beating the other competitors and BRIAN the person I booked it with advised me my price was from top to bottom as long as I stay under 50 boxes! So I did just that..The movers came that were from a third party packed up my whole house and then advised me my price went up by $2,000!! Brian is a liar do not book with these scammers at all! When I called to confront them no one answered my phone call. I had to borrow my friends cell phone to call them so my name wouldn't show up on the caller ID. They answered of course because they thought it was a new customer. I let them know I wasn't happy at all!! I was put on hold for an hour!! Destiny the receptionist blew me off and when I wanted a copy of my contract she just sent me an itemized list of my belongings!! Which clearly she copy and pasted from Excel and it didn't even have my information on it at all!! Save your money and go with someone else!! please please don't ignore my review! this company needs to be shut down!!

Move size: 2 Bedroom Home Service cost: $4000

When we found out my husband was being relocated in the military we were a little overwhelmed. I am not sure how I would have been able to do all of this without the help of the staff at Assurance. We had help packing up from friends and family, but when it came time to move, these guys came in, scooped everything up, helped us move everything to our new location, and helped unload everything. It really was a great experience. They were upfront with their prices, made all their deadlines, and were extremely respectful of our belongings and privacy. Thumbs up guys thank you!!

Move size: 4 Bedroom Home Service cost: $1500

I'm very impressed with Assurance! They were very accommodating when I had to move from WA to TX. This was probably one of my most stressful moves ever because I only had 4 weeks to do it. Luckily, they have packing services available so that helped take the weight off of me to do it alone. They made this so easy for me--literally as easy as getting the quote, booking, pick-up, and drop-off at my new home. Definitely would recommend Assurance to handle any long distance moving!

Move size: 2 Bedroom Home Service cost: $2100

After attempting to get a few quotes to move household items from a 5x10 storage unit in Albany ny to North Carolina, I spoke with a rep at assurance. I explained it was 90% full, a few small pieces of furniture n boxes of household n personal stuff, nothing crazy heavy, no big value, just family things important to me. Based on the size I received a quote of just over $1500. And was told that there was a truck going that weekend with similar pickup n destination that my items could go with. I gave assurance a $500 deposit. The day of pickup a rented Penske turuck arrives at the storage unit, ?( , no assurance van truck), ok, 3 pleasant, efficient guys pack up my stuff, an hour later, the lead guys tells me we are over , 33% of the estimate. The paper work is now for State to state movers?(another surprise).Luckily I had cash ( assurance told me they required cash or postal money order, half at pickup, half at delivery, I had both fortunately, my stuff is loaded, I need, want it at my new place, so I pay ).
The driver asks when I'm first available for delivery, I am usually at the house a few days a month, travel slot for work and let him know I need to arrange in advance, I give him the 2 days I'm available n am told they will be delivered then. I hear nothing from assurance nor state to state, I call the day prior to when I'm expecting delivery, assurance says they will check about increase changes n they will email me the contact into for state to state about delivery, I'm flying to get to the house for delivery, when I land, no email, office is closed. Send emails to Rep at assurance, day I expect delivery, call assurance , they r still looking into. I get state to states number., voice mail. Finally a women answers "hello", no name, company, I ask is this state to state, yes. Explain I would like to know what time my delivery will come. She says oh not today, it's being loaded this weekend! Wow! Saga continues, I explain the situation, she says she will follow up. I call back assurance, explain, ask how I went from the truck last weekend to a company called state to state w a rented truck n who knows when it will be delivered at 33% higher then the estimate. In the middle of the conversation, she says, hello, hello, can U hear me, then hangs up. Wow! Haven't heard back from anyone. When I cool down I'll
Contact the state consumer affairs. N better business bureau.

Move size: Studio Service cost: $2043

I spent hours on end trying to find the perfect company to help with my move, and I'm so glad I went with Assurance. I didn't realize how much stuff I had accumulated over the years until it came time to start packing. I was insanely overwhelmed and started worrying about how I'd get my belongings from one state to the next in one piece. That's where Assurance came in. They were a blessing! They treated my stuff with such care, as if they were moving their own things, and did so in a timely manner too. They made moving almost feel easy, that's how helpful they were. From now on they're the only company I'll recommend to move with, there's no one better!

Move size: 2 Bedroom Home Service cost: $2300

After spending most of my life in Arizona, I decided it was time for a change. My sister recently moved to Virginia and absolutely loved it there, so I decided that I would move there as well, to try and start a new chapter. Of course, that kind of move was not only daunting, but prices were horrendous to get there.

After calling and speaking with countless moving companies, I came across Assurance Van Lines. The representative on the phone was extremely friendly and very helpful. She made something so daunting seem like it would be easy, so I decided to go with them.

When it came time for the big move, I was incredibly nervous, but the movers who came to help me pack were excellent. They were extra careful with my things and answered all of my questions for me without hesitation.

When I finally made the drive (with 2 dogs in the car), I was incredibly nervous that some of my fragile items wouldn't make it in one piece. Turns out, I had nothing to worry about! Not only was the customer service excellent with Assurance Van Lines, but everything arrived in perfect condition.

There are two things I'm absolutely certain of: that I love Virginia, and that next time I move, I'm using this company again!

Move size: 2 Bedroom Home Service cost: $2600

Overall, our experience with Assurance was horrible. Not many things in life are more stressful than moving to another state and starting a new job. And we were trying to do it all with four-month-old twins. Except for the sales guy, Assurance made everything much harder than it needed to be. I’ve moved several times cross country so this is not my first experience with a moving company. Most other experiences were quite positive, but Assurance proved otherwise.
They came in with the lowest quote so we went with them. It was partially our fault for not insisting on an in-home estimate, but once we paid the deposit we began to understand the game they play. With Assurance being the lowest quote, we had no reason to question the pricing. Once it’s seven days before the pick-up date we could not cancel without a penalty. We were locked in and the price ballooned to more than twice what we were quoted. We expected to pay more than the quote, but not more than twice the quote. It seemed like the QA person intentionally called several days late so that we were locked in and could not cancel.
Over a week before our pick-up date, I called to change our delivery address. The Colorado housing market is incredibly competitive and we decided to write a different contract on a house that suited us better. When I called to change our address, the customer service lady was not friendly and seemed to not know anything about what I was asking her to do. However, I assumed that she took down our new address and our information was updated. I asked why the QA call hadn’t been done yet and she didn’t know. A couple of days later the QA call finally happened.
I had to start my new job in Colorado so my wife was unfortunately left to pack up our place while taking care of two babies. Thankfully, the driver arrived with the truck on the right day, but only after he called at 9:30pm to let us know the night before. My wife was up until 4am trying to finish packing. If the call came earlier she would not have been put in that situation. The driver and his helpers were friendly and efficient except that they were expecting to be paid in cash. This felt extremely shady and it was a HUGE inconvenience for my wife who had to load up two babies and find an ATM. We were able to reserve the services with a deposit on a credit card but had to pay in cash for the actual services. Nothing could have been more inconvenient.
Since we changed our delivery address this delayed our drop-off date a couple of weeks as we were waiting to close on our house. The driver not only did not have ANY updated address and drop-off date that I had previously called with, he informed us that we would be charged $1,800 for “storage in transit.” I was livid! We were NEVER informed of this charge by Assurance and it took us completely off guard. I called Assurance and was treated like I was an idiot. The lady could not understand why I was so upset. I could also hear other workers in the background rudely belittling other customers directly or indirectly. I asked to speak to a supervisor and was put on hold for over 10 minutes until I hung up because I had to go back to work.
We were then forced to quickly get a storage unit in Colorado—an extra expense and inconvenience we weren’t anticipating. We wanted to hire a moving company because we have baby twins and we needed their help to load AND UNLOAD our items into our house. Instead, Assurance dropped off everything into a storage unit and we had to pay for a U-Haul truck to move our stuff ourselves from the storage unit to our house. We did this while we kept our babies in a running car to keep them warm while made dozens of trips up and down the truck ramp and back and forth to our house.
We were angry, but what had my wife in tears was when we were in the process of moving our stuff into the U-Haul we found item after item damaged or broken. Two expensive dressers that may not be able to be repaired, a large picture broken into pieces, a bookcase we have to throw away, a sentimental bag my wife bought in Hong Kong. There was no way we could have caught everything when they dropped our stuff off at the storage unit. We probably lost about $2,000 in damages.

Move size: 3 Bedroom Home Service cost: $5000

Vincent Brinkman of this company gave me a delivery date. Based on that date which, by the way, Vincent picked, I paid additional pro rated money to rental company of @ $300 and left my home for the two day drive to Austin from Chicago. Vincent was responsive up until the point my boxes were picked up. Once they have your stuff, they will keep it as long as they see fit to maximize their profit. They pass you off to a third party moving company who tells you no, you will not in fact receive your things when Vincent promised. Now you will Wait two to two and a half weeks for delivery and there is not a thing you can do about it. Customer service is beyond rude and yells at you. They dgaf about the additional money Vincent cost me with his lies. They have my money and I can basically get lost now. This is what you get from
This company. Do NOT use them. I’ve never been treated so poorly by a company in my entire life. Now I just hope my things are delivered in the two to two and a half weeks. I have clothing for two days with me. This will
Happen to anyone who uses this company. I only wish I had read the reviews. All are true.

Move size: Partial Move Service cost: $1800

Reviews are misleading because they don't do the move themselves. We had looked up The reviews for Assurance and thought we were in good hands. The representative talked us into letting the movers they sent us(lite van lines) pack us up because it would only be $200 more. They were awful! They stuffed boxes full of paper and wrapped them in tape like mummies then charged us significantly more than estimated due to packing supplies and space on the truck. Our things arrived a week late and suspiciously appeared suddenly after we called them. We got stuck with an extra $300 fee due to street parking and they gouged our walls and scratched up the floor while they were rushing around. Now that we unpacked, everything fragile was broken, furniture is missing parts, our travel souvenirs are broken, and everything we own is scratched. The large items - TV, game consoles - aren't broken so we won't be getting any compensation from the company despite our insurance we supposedly had. Do not trust Assurance! Find out who they will be sending and look them up before booking!

Move size: 1 Bedroom Home Service cost: $3900