Assurance Van Lines

I spent hours on end trying to find the perfect company to help with my move, and I'm so glad I went with Assurance. I didn't realize how much stuff I had accumulated over the years until it came time to start packing. I was insanely overwhelmed and started worrying about how I'd get my belongings from one state to the next in one piece. That's where Assurance came in. They were a blessing! They treated my stuff with such care, as if they were moving their own things, and did so in a timely manner too. They made moving almost feel easy, that's how helpful they were. From now on they're the only company I'll recommend to move with, there's no one better!

Move size: 2 Bedroom Home Service cost: $2300

After spending most of my life in Arizona, I decided it was time for a change. My sister recently moved to Virginia and absolutely loved it there, so I decided that I would move there as well, to try and start a new chapter. Of course, that kind of move was not only daunting, but prices were horrendous to get there.

After calling and speaking with countless moving companies, I came across Assurance Van Lines. The representative on the phone was extremely friendly and very helpful. She made something so daunting seem like it would be easy, so I decided to go with them.

When it came time for the big move, I was incredibly nervous, but the movers who came to help me pack were excellent. They were extra careful with my things and answered all of my questions for me without hesitation.

When I finally made the drive (with 2 dogs in the car), I was incredibly nervous that some of my fragile items wouldn't make it in one piece. Turns out, I had nothing to worry about! Not only was the customer service excellent with Assurance Van Lines, but everything arrived in perfect condition.

There are two things I'm absolutely certain of: that I love Virginia, and that next time I move, I'm using this company again!

Move size: 2 Bedroom Home Service cost: $2600

Overall, our experience with Assurance was horrible. Not many things in life are more stressful than moving to another state and starting a new job. And we were trying to do it all with four-month-old twins. Except for the sales guy, Assurance made everything much harder than it needed to be. I’ve moved several times cross country so this is not my first experience with a moving company. Most other experiences were quite positive, but Assurance proved otherwise.
They came in with the lowest quote so we went with them. It was partially our fault for not insisting on an in-home estimate, but once we paid the deposit we began to understand the game they play. With Assurance being the lowest quote, we had no reason to question the pricing. Once it’s seven days before the pick-up date we could not cancel without a penalty. We were locked in and the price ballooned to more than twice what we were quoted. We expected to pay more than the quote, but not more than twice the quote. It seemed like the QA person intentionally called several days late so that we were locked in and could not cancel.
Over a week before our pick-up date, I called to change our delivery address. The Colorado housing market is incredibly competitive and we decided to write a different contract on a house that suited us better. When I called to change our address, the customer service lady was not friendly and seemed to not know anything about what I was asking her to do. However, I assumed that she took down our new address and our information was updated. I asked why the QA call hadn’t been done yet and she didn’t know. A couple of days later the QA call finally happened.
I had to start my new job in Colorado so my wife was unfortunately left to pack up our place while taking care of two babies. Thankfully, the driver arrived with the truck on the right day, but only after he called at 9:30pm to let us know the night before. My wife was up until 4am trying to finish packing. If the call came earlier she would not have been put in that situation. The driver and his helpers were friendly and efficient except that they were expecting to be paid in cash. This felt extremely shady and it was a HUGE inconvenience for my wife who had to load up two babies and find an ATM. We were able to reserve the services with a deposit on a credit card but had to pay in cash for the actual services. Nothing could have been more inconvenient.
Since we changed our delivery address this delayed our drop-off date a couple of weeks as we were waiting to close on our house. The driver not only did not have ANY updated address and drop-off date that I had previously called with, he informed us that we would be charged $1,800 for “storage in transit.” I was livid! We were NEVER informed of this charge by Assurance and it took us completely off guard. I called Assurance and was treated like I was an idiot. The lady could not understand why I was so upset. I could also hear other workers in the background rudely belittling other customers directly or indirectly. I asked to speak to a supervisor and was put on hold for over 10 minutes until I hung up because I had to go back to work.
We were then forced to quickly get a storage unit in Colorado—an extra expense and inconvenience we weren’t anticipating. We wanted to hire a moving company because we have baby twins and we needed their help to load AND UNLOAD our items into our house. Instead, Assurance dropped off everything into a storage unit and we had to pay for a U-Haul truck to move our stuff ourselves from the storage unit to our house. We did this while we kept our babies in a running car to keep them warm while made dozens of trips up and down the truck ramp and back and forth to our house.
We were angry, but what had my wife in tears was when we were in the process of moving our stuff into the U-Haul we found item after item damaged or broken. Two expensive dressers that may not be able to be repaired, a large picture broken into pieces, a bookcase we have to throw away, a sentimental bag my wife bought in Hong Kong. There was no way we could have caught everything when they dropped our stuff off at the storage unit. We probably lost about $2,000 in damages.

Move size: 3 Bedroom Home Service cost: $5000

Vincent Brinkman of this company gave me a delivery date. Based on that date which, by the way, Vincent picked, I paid additional pro rated money to rental company of @ $300 and left my home for the two day drive to Austin from Chicago. Vincent was responsive up until the point my boxes were picked up. Once they have your stuff, they will keep it as long as they see fit to maximize their profit. They pass you off to a third party moving company who tells you no, you will not in fact receive your things when Vincent promised. Now you will Wait two to two and a half weeks for delivery and there is not a thing you can do about it. Customer service is beyond rude and yells at you. They dgaf about the additional money Vincent cost me with his lies. They have my money and I can basically get lost now. This is what you get from
This company. Do NOT use them. I’ve never been treated so poorly by a company in my entire life. Now I just hope my things are delivered in the two to two and a half weeks. I have clothing for two days with me. This will
Happen to anyone who uses this company. I only wish I had read the reviews. All are true.

Move size: Partial Move Service cost: $1800

Reviews are misleading because they don't do the move themselves. We had looked up The reviews for Assurance and thought we were in good hands. The representative talked us into letting the movers they sent us(lite van lines) pack us up because it would only be $200 more. They were awful! They stuffed boxes full of paper and wrapped them in tape like mummies then charged us significantly more than estimated due to packing supplies and space on the truck. Our things arrived a week late and suspiciously appeared suddenly after we called them. We got stuck with an extra $300 fee due to street parking and they gouged our walls and scratched up the floor while they were rushing around. Now that we unpacked, everything fragile was broken, furniture is missing parts, our travel souvenirs are broken, and everything we own is scratched. The large items - TV, game consoles - aren't broken so we won't be getting any compensation from the company despite our insurance we supposedly had. Do not trust Assurance! Find out who they will be sending and look them up before booking!

Move size: 1 Bedroom Home Service cost: $3900

Dishonest, and anti- military! Do not use! Check the BBB for honest (and a lot of dishonest) reviews. The long reviews with details are all very similar to my experience. They told me they were a "military preferred mover" and one of the "Top 3 military movers on the east coast." All of these were verified false with JPPSO once I started having problems. They gave me one rate with great promises, then over doubled the rate and told me that was just for moving, not for packing. When I told them that was unacceptable, they told me I was not allowed to cancel, they would come anyway. After a lot of discussion, I was finally able to find the local mover who they subcontracted with, and they said they were given different dates and would need 3 full days (as I estimated), and that they would not be able to arrive until two days after I needed to be out of the house.
Do not use! I have been in the military for over 20 years, with over a dozen moves, and this was the worst experience I have ever had. (Yes, I have more details if you want to know. See BBB for other similar horror stories.).

Move size: 3 Bedroom Home Service cost: $1000

I've moved so much that I can confidently say I'm a moving pro. I've rented out the Pods, Uhauls and have had movers help me move in the past, and thought it would be beneficial to the community to know the difference.

With Pods you're basically responsible for loading the pods, dealing with it parked on the driveway and spend days loading it up. The cost is moderate.

With uhaul, it's about the same as pods except that you have to drive out vehicle and unload truck at the destination, which if you think about it, it can really be a pain.

I've used movers to help me relocate in the past and they are just way overpriced.

With assurance as brokers I got something of every world. The only thing i'd look out for is the count of your items. One table or a couple of boxes and your move cost can go up substantially. So I recommend getting as accurate of measurements as possible.

My final verdict after dealing with assurance on a 3 bedroom move, is that they service you well to earn your business but it's up to you to make sure your items are packed properly and counted for properly.

If you need any help or info, feel free to reach out as I see dozens of people who've struggle with hiring movers and brokers in the past.

Service cost: $4350

I promised Mikey and Ralph I'd drop by to leave you my feedback on the wonderful job they did with my move. It's my first time moving long distance and didn't know what to expect from this really. Although I had seen all the positive things and even negative things about Assurance, the one thing that struck to me was the customer service.

My move was #M44-79917, it was for a 3 bedroom home, and partial office move which was basically quoted as a 4 bedroom home move, included was the packing. I had 3 packers come night prior pickup to get everything packed on boxes and leave furniture packed and dissembled. Truck arrived at 9:45ish and left my old place by 1:00 PM. The move took 7 days total, and it's all arrived in good conditions. When Mikey and Ralph arrived for the drop off, I wasn't home, so they waited for me for about 3 hours. From 5PM - 9PM, these guys worked furiously to get everything placed back at my new place where I told them to.

Great customer service, good price and great movers. Great work guys.

Service cost: $6300

My family just relocated to Fort Lauderdale from Boston. This is the coldest season up in Boston and we wanted to be here in the warm before Christmas. We contacted Assurance Nov 22, booked our movers for the 1st, and everything just arrived yesterday 12/14 in great shape.

While we only moved a 2 bedroom apartment, the treatment and professionalism provided by assurance brokers and the moving company surpassed my expectations. We paid rather cheap and was definitely worth hiring them specially in this cold weather.

I encourage everyone to make their research into the company they're hiring, ask the right questions, understand your contracts and PACK YOUR THINGS PROPERLY! We didn't cut corners on this and bought the expensive boxes at home depot, and everything has made it through INTACT.

Service cost: $2960

This review is in regards to move M4499027.

I hired assurance van lines to take care of my business relocation to Miami from Florida. As a recording engineer, I count on my tools and equipment to get the job done for our artists. I had my equipment packed in rental cases and literally just needed a truck with temperature control to carry out this move as I cannot have it be in temperatures on 20 degrees or below. I hired assurance on their promise and proposition that they could send me a temperature controlled wagon and get this down to Miami within 2 weeks. Sure enough, $4100 later and 2 weeks. I have everything up and running at our new location here in Miami.

I didn't spend time shopping around, I just felt like this was the right company from the get go. I'm very happy it all worked out and all my expensive equipment has made it here safe.

Service cost: $4100

We've just settled into our new home in LA, and it truly feels like a blessing to get a head start of Christmas in a new place with all your things in it.

We moved from New Mexico and hired Assurance to book the movers for us. John was our rep and did a great job at getting us a good rate and a good moving time for us. We just sold our (old) home and needed to be out of there in 5 days. With a short window, John made it happen, and 4 days later we're all settled in!

I wanted to drop by and thank you for doing a great job at everything.

Service cost: $6100

I was a bit nervous because I hired Assurance Van Lines to move my studio across the states and didn't even read some of their reviews until they were on transit.. My friend had used them in the past and didn't have a problem at all.

Overall the staff was courteous, the moving price was okay, the movers were very fast and even helped me finish wrapping some of furniture with glass.

I give them 4 stars because I feel I could have gotten a better price considering I'm a veteran and almost in retirement. Other than that they did a good Job.

Service cost: $2000

Five weeks ago I sent out part of my business belongings and my 2 bedroom apartment from Arlington in Virginia to Queens New York. My move was scheduled to be delivered by 10/12 and it just happened to arrive today 10/21. I was worried my things would not make it, but Jeffrey from AVL contacted my truck driver and he said the engine had blown out during transit and he was waiting for another truck head to come and take over the route. This got me worried my things would get mixed, lost or damaged, but he explained this only replaced the part where the truck driver is and my things would not get touched.

I wanted to bring my 400 pound budda and Banesh with me but they were too heavy for me to carry and rather have them with a professional mover. They arrived safely and the rest of my things are here now.

I would give 5-star for the move but it was a bit nerve wrecking waiting for my things to come home. I now have my gods, my furniture, my clothes and everything I need in my home, I'm thankful.

Best,

Nick Khun
MSP, CVA, MBA.

Service cost: $2950

I know .. moving is not everybody's darling. Initially I wanted to do the move myself but I was still tired from my last move (just did it a year ago). So I decided to go out and look for the best quote and service available. Doing so I read a bunch of reviews. some where really good but then in the next line someone gave 1 star. No clue what to make out of this volatility and at the end I just give a xxx and went with Assurance Van Lines. Little that I know that I must have hit the jackpot. Everything went smooth, I was charged of what has been quoted to me, no damage (even my special football glass collection arrived unharmed, which is a good indicator) and the run was quick - 2.5 days only !!
Based on my experience - first moving experience - I can only give this company 5 stars .. especially because the driver kept me posted about the driving progress.

Service cost: $3500

Total scam. The name is deceiving - you assume it's a legit moving company because of the name and the professional sales people. Just a broker that works with other bad moving companies. Multiple sales professionals assured me that if my inventory list was accurate that there would be no change in pricing when the actual movers showed up. My inventory list was spot on, no changes on my moving day. When the mover showed up (Long Haul Movers), he started nickle and diming me instantly, saying that I owed more money before measuring or lifting anything. I threw a fit and threatened to forfeit my deposit, which got John Edwards' attention. John condescendingly asked me to read the contract, which states moving may be based on volume or weight.. which I told him I asked his sales people about, because I measured all of my items and could have provided them a volume of my move, yet the sales people assured me that inventory is what mattered. Conveniently, their calls are not recorded. We were charged $500 extra even though we moved exactly what was quoted. Our sales rep also hooked us by saying we'd get a guarantee delivery day, which was really important to us.. so my husband and I took off work on our "guaranteed delivery date", only to find out that our stuff is still in Chicago and "might" be delivered the following day. Their service is terrible, they put you on hold for 30+ minutes, probably just hope people will give up and not complain. They are a terrible terrible company. Do not work with them. Anyone would be better than this company. I am so incredibly disappointed. I have no idea who these 5 star reviews are - wonder if they pay their sales people to post bogus reviews to convince more people to do business with them.

Service cost: $5750

Assurance Van Lines will do ANYTHING to get your business and make you pay a deposit to get a quote. Once you book, you think you are all set. If you cancel, like I did, they say they are able to only issue a "partial" refund because when I tried to cancel 7 days in advance (like the contract said) no one responded to me until the following day..convenient! Once I threatened to post a poor review of the company, the manager refused to give me any deposit, and even said he would spent any amount of money to make sure I didn't get my $610 back. I was hung up on by 3 people when I tried to contact them, and was called a liar by the manager over the phone and email. Don't give your business to this company!

Service cost: $2400

I am begging you, do not use this company. I rarely give bad reviews, but this has been the worst experience ever. I contacted Assurance to get a quote on moving from Kentucky to Florida. Once we went through everything that would get moved, and then they added a bunch of supposed discounts, making this sound great, they gave me a quote of $2,900. Which seemed great! They said I needed to put $1,050 down to lock in that rate. I was told that I had to do it right then or that someone else could take that route and the price would change (red flag), they assured me that as long as I cancelled within 7 business days, I would receive that money back. So I went ahead and put the money down, after hoping off the phone with Jim Mullen, I begin reading reviews, and started panicking I read bad review after bad review. I decided immediately I wanted to cancel and get my money pack and find another mover. The instructions in my contract required me to send an email of my cancellation notice, I do. No more than a minute later Jim is calling back asking me why I cancelled, telling me his boss just sent me a good review. Literally, one review. I told him I just read too many bad reviews and would like my money back. He continued to ask me why, and try to talk me into changing my mind, the more he tried to change my mind, the more I wanted my money back, that seemed a little too desperate for a company that does, "2500 moves a month". He then told me he was transferring me to the cancellation department and hung up on me. I emailed his boss back, and his boss proceeds to tell me that I am making a huge mistake instead of just giving me my money back. Finally I feel like they get the point, all I want is my money back, he tells me that someone from their cancellation department will call me the next day, which never happened. I sent another email, still no money, and still no call.

Service cost: $2900