Assurance Van Lines

I've had a very good experience with Assurance. I really appreciate that all went as planned and had no mix ups or delays. I was under the impression that companies like this change prices, though that was not the case with us, in fact, the quote provided was the exact price I paid.

Even the movers were as professional as we could ask for. They helped us in the actual packing process and made the move go that much smoother.

There is nothing bad I can say about Assurance Van Lines and the great service they provide. I look forward to recommending this company to others. The movers did a great job of not messing up any of my property.

Move size: 3 Bedroom Home Service cost: $3350

I had hired assurance to help with our relocation back to Dallas, TX. During this time we spoke to a few moving companies whom all sounded just about the same, with high pressure sales pitches. I took the leap of hiring Assurance and was notified by employer that I needed to stay around for an extra 2 months, 2 weeks before moving.

Since this happen so quick, Assurance did not charge extra because this required date change and relocation of resources. It took about 3 phone calls for us to settle for a date for moving, and had these guys work around my schedule.

At the end, everything worked out well. The movers worked very hard, and I was satisfied with their services. It's all good now.

Move size: 3 Bedroom Home Service cost: $3300

My entire experience with Assurance Van Lines was fantastic. I was looking for a moving company that would pack my boxes and things for me since I work 60 hours plus a week and had no time to do it. Assurance was one of the few companies our that was able to both pack all my things and give me a fair price quote.

I set the move out date for the exact date of my choosing since a truck was going to be available in my area, I even got to choose the time of day. The moving men had no problems with the size of my items or the furniture, they had it all out the house swiftly.

The date I chose for the move in date had to be pushed back by a week and the customer service rep was totally understanding, letting me know they could place my things in storage for up to a month at no further cost.

When it was finally time for the move in, the movers were there on time and had all my things unloaded and inside the house just as speedily as they took them out the previous place.

I found this company to be really caring and understanding, taking the time to not just accept my business, but to also cater to my time needs.

Move size: 2 Bedroom Home Service cost: $2900

Assurance delivered on their promise for our relocation. Everything went pretty smooth from our first call to the delivery time. The customer service rep called me back with answers to questions I left messages about and I felt they were being honest about their process.

We were allowed to switch the date to movers got to our house twice without the price going up. The movers got to us and worked like professionals in getiing our stuff out and loaded into the truck.

These guys worked with integrity and I would certainly vouch for their moving services. Thank you.

Move size: 3 Bedroom Home Service cost: $2650

This is a great moving company. I've used others in the past and have never had the excellent level of service as I did from Assurance. Everything went well with this move. The price was fair, the movers were right on time, respectful and careful. I couldn't ask for more.

There were no problems with the movers. They were so professional I could tell these were career movers. All our things were treated as if they were their own.

I think this was the best move I've done, and as a traveling salesman, I move often. I'll be using Assurance for sure in the future.

Move size: 3 Bedroom Home Service cost: $3100

To start with- This is a wickedest moving company I ever contracted to move my goods and below are few bullet points:

1. Customer service is RUDE and NOT knowledgeable enough

In the very first call, when you are in the market negotiating with other companies they will allure you by pitching the lowest quote which no other company in the market can beat.
Then couple of days after that initial call you will get the call from there Customer Service, where you should list all your items in details (and when they mention in detail they want to be 95% accurate) and then they will start shooting up the price
Well they would not stop there. Couple of days before your final move, you will get call from their Quality Assurance department and that’s your final call to be very sure with your items and if (in case) you added couple of more items then again they will shoot up your price. You can except this QA call anywhere during your office time and in case you are in middle of something and you request them if they can call you after 10 minutes; they wouldn’t even appreciate and will tell you that this call won’t take more than 5 minutes which eventually will go for like 30 odd minutes.
That was the problem with your pricing system, I hope I would have gone with some other vendor where they send a person to your place to examine all the items.

2. They don’t deliver on TIME
Now let’s go ahead and discuss their delivery timeline - During my numerous call with their Customer Service they did mention that to Utah it would take 5 to 12 days but I finally got my items on 20th day and what happened during this time:
• Assurance is just a broker for van lines. They don’t have trucks of their own in seems. They give contract to external vendor. And I was unlucky enough to get a contractor called UNIQUE MOVING
• My stuff was picked from Tampa and was dropped in Miami (further away from Utah)
• Shipment was lying there in Miami for 10 days
• Driver who was assigned to me was NOT picking up the call
• On calling customer service - They acted as if they had given me money to ship my items I.e. they are customer. In short they were pretty rude

3. They are pretty expensive
During my initial meeting, to get my business, they gave me huge discount if I confirm the booking on the call itself. I was happy that these guys are awesome but the truth is just the obverse. I end up paying $1000 more than the initial estimate
o They charged me $250 for changing the date
o For each item added like even adding a small suitcase they charged gigantic. For small suitcase, they added 70lbs. 70lbs for a small suitcase??It seems that a standard for them
o And for flight more than 12 steps, they charged again and
o I have heard that they even try to convince you that 18-wheeler (SEMIs) cannot get into your community and therefore will be changing $400 to get another smaller trucker

4. Items were missing and damaged
• Couple of my items were missing
• And furniture were damaged – It was NOT visible initially but when I started moving them around I found the broken pieces.

Move size: 2 Bedroom Home Service cost: $3200

Choosing this company was a really good idea. The moving guys were so helpful and professional. They helped put the rest of our things in boxes and even wrapped up our things with padding.

The customer service rep called us to let us know exactly when our stuff would get to us and ask if that was a good time and date. We had to change our date twice so we were able to get storage for a few days without any extra charges.

Delivery was on time, the driver called us to let us know they were in town and once they got to us they unloaded the truck in seemingly record time. All of our things were still there and nothing was damaged or scratched.

We called around to a few companies yet Assurance Van Lines provided the best all around service to help make our move an easy one. Thanks Assurance.

Move size: 2 Bedroom Home Service cost: $2550

The phone estimate is not accurate, the delivery date is subject to variation, and the company will not notify you if there is a change of plans. I was told that our things would be here several days ago, and every time I call to find out where they are, I'm told that they will be in touch with me later about what time the delivery will be made the following day. The next day arrives, and I've received no phone call, the movers aren't here, and the cycle repeats itself. Customer service and dispatch are not helpful. Do not hire this company.

Move size: Partial Move Service cost: $2000

DO NOT USE Assurance Van Lines. They acted as a moving broker for our move from Boulder, CO to upstate NY in Dec. 2016. We provided a very detailed list of all items to be moved from a small one-bedroom apartment, and when the mover got there, the price changed! We could not cancel because if you cancel with Assurance Van Lines in under 7 days, you lose your entire deposit. Also, they did not arrive as scheduled. Oh, and to add insult to injury, when I called Assurance in NYC and asked to speak to Brian James, our contact, I was REFUSED access to him. There's more but too much too write here. Just steer clear, and beware of all moving brokers. I'm told this is a "hazard" in working with these companies.

Move size: 1 Bedroom Home Service cost: $2400

We had a very good move with assurance. There were a number of things they were able to help us with including wrapping our tables and furniture at no extra charge. The quote we got was better than ones we got from other companies so we went with them and it turned out a lot better than we expected.

After seeing assurance was very reputable we decided to try them out, and I must say they really live up to their good name. The sales rep gave many suggestions that helped make this move even easier. We went with them packing our things for us and that was the best part of the service. The movers handled our things as if they were their own.

Our date was set and we spoke to customer service in between time with updates every few days, finally when they got to us it was right on time and the movers got right to it. We are overall very happy with having chosen assurance van lines for our move.

Move size: 3 Bedroom Home Service cost: $2600

My experience with Assurance was rather good. I did some research before calling them and I was glad to see they are very reputable. They lived up to their reputation with all the ways they were able to help.

I spoke to a rep a few times, asking all the necessary questions I had to make sure I was getting what I was being told I was getting. The services they provide are plentiful and are of big help.

I spoke to customer service the days before the movers got to me , and they were very nice and amicable. I slept alright knowing my things were being properly taken care of. Assurance is a very good company that made my move a stress free one.

After the move took place, I was contacted by customer service with questions of how the move went and if we had any other feedback. We are happy we took the time to look into Assurance and even more so that all went along without a hitch.

Move size: 3 Bedroom Home Service cost: $2800

I didn't have much time between calling Assurance and actually moving, and they were glad to accommodate my short notice move anyway. I thought I was going to be charged an arm and a leg, not the case, I was treated fairly.

The customer service folks were very professional and seemed like they actually wanted to help me. I asked a lot of questions, made sure of a lot of things, and everything I asked about turned out to be unnecessary stress. Assurance customer service called me every time I asked them to without my having to wait for days on end. I was given updates each time.

When the movers got to where I lived, I wasn't done packing and they were able to help pack, along with them wrapping my couches and tables for me at almost no charge. This was a very good pick in terms of moving company and I will tell my friends in case any of them are moving soon, this is a company to go with.

Move size: 2 Bedroom Home Service cost: $2100

I have moved about 10 times in my life and I have never dealt with a more obnoxious company. They have been so difficult. The worst part is that I had an issue with their subcontractor, not them but they proved to be just as bad. Difficult to deal with, nasty customer service, subcontractor did not honor the agreement, lost items, damaged items, late delivery, the list goes on.

Save yourself the headache and go with a different company. Plenty out there to choose from. Two men and a Truck is one example of a great outfit.

Move size: 2 Bedroom Home Service cost: $5000

First, I want to say that I generally only write a positive review, or no review, so this is a first for me. When I heard from Assurance, I had already made a deposit on another moving company. The rep from Assurance told me that while he could not top the binding estimate I had received from the other company, Assurance could offer me excellent customer service, and a binding estimate that would not change. In my opinion, they failed on both accounts.

I work in customer service, and the idea of choosing a company that valued customer service appealed to me. However, as my move approached, I never heard from the rep I worked with in the beginning, and instead I had to call the Customer Support line with any questions. I experienced hold times of 20, 25, and 30 minutes, and the person on the other end could seldom answer my question.

Furthermore, when I originally spoke to Assurance, I was told that my move would take 1-3, or maybe 7 days: in the end, it took 12. That would have been fine, had I known this up front and could plan accordingly. As it was, I was told everyday for a week that the movers could be coming tomorrow. One day, I was even told that there was a "99% chance" they would come tomorrow afternoon, so I cancelled my meetings--only to be told that they would likely not be coming until the day after.

To the second part of my frustration: when my movers arrived, I was told that Assurance had been off by $160 on my estimate. I had drawn up a money order in the exact amount I had been given, and suddenly had to scramble to come up with more cash. This is exactly what they told me would not happen.

The movers themselves were professional, and efficient, but reflecting on this experience, so many aspects feel absurdly archaic to me. Why did Assurance not give me a way to track my moving truck online so that I could plan accordingly without waiting by the phone, or on hold? Why did Assurance not allow me to pay online? Why were they unable to accurately estimate my moving cost or stick by their "binding" estimate?
In today's economy of customer-obsessed companies like Amazon, there has to be a better way to move. And, next time, I am going to find it.

Move size: Partial Move Service cost: $1544

We were treated great by these guys all the way around. The quote we agreed to was very fair, a lot better than the other companies we called. There were a couple of discounts we took advantage of that helped keep the price low. The rep was very friendly and helpful and took the time to inventory our things for an even better quote. We had a lot of questions about the process since this was our first big move, and the rep was there to help us with all questions and concerns.

When the day of the move came we were ready and so were the movers. They got to us right at the time we set up and began loading the truck with our things in a very professional manner. We were surprised at how quickly and neatly our stuff was in the truck and on its way.

We were followed up with by customer service a couple of times before the movers got to our next place. The day they got to us we were called to make sure and once they got there they unloaded the truck in very efficient fashion once again and we went over our inventory for us to confirm all was there and undamaged.

We really feel grateful to Assurance Van Lines for such a great move.

Move size: 3 Bedroom Home Service cost: $2400

This is without a doubt the worst moving company I've ever used! It started off well. They were quick with a bid and did a thorough inventory, plus were pleasant to deal with. My move was a little complicated because it was a vacation house and my wife and I needed to fly in from California to Colorado to meet them on a specific day (a Friday) and then we needed to go home back to our kids. They said they understood but needed a back-up day in case of emergency (the next day, Saturday, where I told them I would not be there but I could get my brother in a pinch, but please please only if there was a true emergency). Thursday came and we were ready but no confirmation phone call. Friday morning and still no call, so I called them and they said oh, we decided to come Saturday 2-5. Ugh, we won't be there but I'll find someone. So we fly home then Saturday morning comes and they call me, 2.5 hours before 2:00. My brother isn't around so my sister in law races to meet them. They pack up the stuff, or so they tell me, and then tell me it's bigger than they thought so I owe them an extra $200. I am not thrilled but understand, because the one sofa I had in the order is large and heavy. In terms of furniture this was a small order -- sofa, loveseat, two chairs and a rocker, plus some coffee/end tables. They leave and an hour later I am running through what they took and they didn't even take the sofa. Or the matching chair. Or a coffee table. My sister-in-law is partly to blame because she didn't check with them or me, but this isn't her deal and she's showing up as a favor because the movers are day late. I call the movers and leave three messages but no response. They're closed until Monday. By the time they call me back they're already delivering half my order, with a 10% extra charge. How can it be extra when compared to the inventory there was one less box and one less rocker, plus the three big items they left behind. Now they want me to pay an extra $1000 to get the rest of my stuff. This is a true dishonest racket. My guess is they underbid every order then uncharge when they get there, claiming every order is "bigger". So a day late, three items short and overall bad customer service. Last phone call I had I asked for them to send the three items without charge, and even take their time as needed so they don't make a special trip. They told me, NOT LIKELY! Well not likely they'll get my business again.

Move size: Partial Move Service cost: $1950

Everything went very good with this moving company. We got our things right when they said they would and our price stayed the same without going up.

The movers put our things in boxes at no extra charge and placed padding on our furniture to protect against scratches. The movers were also very cordial and made sure everything was packed away before giving us a list of our things.

This was really a good company to move with and after the move we spoke to a rep a couple of times to confirm all had gone well. We had no problems at all and would actually use Assurance Van Lines again.

Move size: 2 Bedroom Home Service cost: $2100

The service was good and the move was easy. The men who moved our boxes and couches and stuff were so friendly, they treated us like we were family. Everything was out of the house quickly, and big things were loaded safely wrapped.

We spoke to someone before the day the truck reached to coordinate time and again the guys did all the work and had us moved in.

My move was great. Thanks assurance van lines for all the hard work. I barely had to do a thing working with these guys.

Move size: 2 Bedroom Home Service cost: $1900

This is a follow-up to my move, which occurred in NOVEMBER, 2016. The company was FINALLY able to process the claim (takes 3 months if they break things). On top of that, the total amount of estimated damage based on the $.60/LB on my end was roughly $240 even though my items damaged were close to $1,000. the resolution amount of the claim they're willing to pay me is $60!!

BE AWARE. THIS COMPANY IS THE WORST. YOU WILL PAY A LOW PRICE AND THEN END UP PAYING TO REPLACE ALL THE ITEMS THAT WERE DAMAGED.

I will make sure I continue to work with the BBB to see what they can get back to me but it is a long process. Overall, there are time delays, the claims company they work through is awful. If you write reviews, they show affection on these review forums but not when you finally get a call back. They blame you for not taking higher insurance. Do not be sold with their minimal moving price amounts, it is not worth the hassle after.

Move size: 1 Bedroom Home Service cost: $1150

Assurance helped make my move so easy! Moving across New York was stressful enough and when my family couldn't help me make the trip, I started to freak out! The last thing I needed to worry about was how my belongings were going to get to East Aurora. When a friend recommended Assurance, I was so relieved.

Assurance is extremely reliable and their employees were fantastic! Every person I communicated with from Assurance was professional. The customer service representatives were able to answer all my questions and made me feel way less stressed about my move. They actually cared about all my concerns and really worked to please me!

On the day of the big move, the movers showed up on time and worked diligently to get all my belongings ready to go. I was worried about having people handle my fragile belongings, like my china, but they were very careful and nothing broke! I was relieved when all my stuff showed up in perfect condition! I absolutely recommend this company and would even use them again.

Move size: 1 Bedroom Home Service cost: $2100

I generally try to do moves myself so at first I was skeptical to try a moving service. But this move was a big one so I knew I needed to go to a professional. I started doing research several months ago and found Assurance. I am so glad I did! They packed my entire house and moved it across country and I was impressed with every member of their staff. The entire moving process was simple and virtually stress free thanks to them. I know my DIY ways are gone - there's no going back after receiving great service like this!

Move size: 2 Bedroom Home Service cost: $2250

I had to make a pretty big move without a lot of time, and Assurance Van Lines made this so much easier for me. They gave me a quote over the phone and answered all of my questions with complete professionalism. The workers themselves showed up precisely as promised and handled all of my things with care. They did a much better job than I ever could. The pricing was quite reasonable as well. I'm so thankful for this company, and I would definitely recommend them.

Move size: 3 Bedroom Home Service cost: $1900

They definitely made the move back home a lot easier. I really liked New York, but I missed the California sun. I've used Assurance a few times and each time they have really come through. Since the move back home was impromptu, I figured the estimate would be really high, but the estimate was reasonable considering the cross country move. I had a 1 bedroom living situation in New York and they moved my belongings with ease. I'm glad Assurance helped me with this move. It made everything else so much easier.

Move size: 1 Bedroom Home Service cost: $2050

Assurance made a stressful move so much easier! I was moving from uptown third floor walkup to a downtown elevator building and the movers I worked with were great. They were familiar with the whole city and were able to finish the job quickly. Sometimes movers will try to take longer than needed to get paid more but the Assurance movers were very prompt.

I was transporting most of my bedroom furniture and all my stuff was moved without any damage. I also appreciated how quickly my move was scheduled when I called since I had a limited amount of time before I had to leave my old apartment.

Moving can also be expensive but Assurance was well priced. I will definitely use them for my next move.

Move size: 1 Bedroom Home Service cost: $1800