American Standard Moving & Storage

After days of searching for the right carrier to move our company goods safely from Michigan to California, we came across American Standard Moving & Storage. American Standard Moving & Storage seemed to have decent rates and the best insurance coverage compared to the competition. The Sales rep (Jason) offered me an insurance plan of $10,000 per unit (25x) totaling $250,000 so we decided to award them with the job.

Two days later, a Mexican gang showed up to begin moving our goods while the manager and I were completing paperwork. There was a discrepancy in the insurance coverage amounts from what the sales rep (Jason) had previously stated over the phone. The maximum coverage wasn't even 10% of the agreed-upon amount. After going back and forth, we decided to cancel the job and not risk them moving our goods. A $1,708 non-refundable charge is what I get stuck with all because their sales guy (Jason) is offering services the company does not even offer.

Overall, beware of similar experiences. Things to look out for:

• Verify paperwork and validate details with a second employee.

• Don't let the movers begin working until all paperwork is completed.

Move size: Commercial Move Service cost: $3708

I take the time to write a comment to warn people who want to use the "supposed" services that these moving companies offer “AMERICAN STANDARD MOVING and its partner CENTURY MOVING SERVICES” based in Passaic, NJ.

During our process of moving to Florida on November 16th, 2020, we called on this company AMERICAN STANDARD MOVING because the rates they offered were attractive and therefore saved money. During our initial phone call with M. William Jameson, one of the sales representatives of the company, we were "confirmed, certified" that all personal belongings (ranging from clothes to glasses...) would be packed, and therefore protected. In addition, the price that M. Jameson had absolutely confirmed to us corresponding to the list of items that we had precisely described to him (There was no furniture because our home buyer purchased them).

On November 12th, 2020, CENTURY MOVING SERVICES partner of AMERICAN STANDARD MOVING came to pack our belongings. Upon entry, M. Nestor Selay, team leader of the movers, told us that the declared items exceeded the initial amount. We had to add $4,000 from the initial price. First big bad disappointment and lie: M. Jameson; the sale representative had acknowledged receipt of our list of items. Second big bad disappointment and lie (and I will insist on this term because we had to deal with liars from the start until the end), M. Selay and his team's movers did not respect any professional services protocol. They didn’t take the time to pack our belongings as Jameson had sold them to us during our initial phone call. Please take the time to think about it: you take care of your belongings because you care about them; you had paid for these items and, here are companies instead to follow the right professional protocol services, break, and destroy your belongings. How would you react? (Please, I invite you to look at the photos we took when we opened some of our boxes).

Once we arrived in Florida, we contacted the AMERICAN STANDARD MOVING because we wanted to know when the delivery was planned. The company was not clear and demanded that we pay even before the delivery. Even ignoring how this moving process will be completed, we paid, of course. The situation was stressful and unpredictable.

Our boxes finally were delivered: but what was the dreadful surprise to discover that the movers have broken many of our belongings, what a shame! I tried to contact M. Selay, I had no time to explain the purpose of my phone call then he hang up on me (I'll leave it to you to make up your own mind).

To conclude, I STRONGLY ADVISE YOU NOT TO USE THE SERVICES OF THESE COMPANIES AMERICAN STANDARD MOVING and CENTURY MOVING SERVICES; THIS IS FAR FROM BEING SERIOUS BUSINESSES. WE HAVE BEEN TRAPPED, BY UNPROFESSIONALS. WHAT A SHAME! INDEED, IT IS PREFERRED TO PAY MORE WITH PROFESSIONAL COMPANIES AND THEREFORE BE SURE TO KEEP YOUR BELONGINGS IN GOOD CONDITION.

I HOPE THIS REVIEWS WILL HAVE IMPORTANT VISIBILITY. A PROCEDURE IS SETTING UP WITH THE COMPETENT AUTHORITIES.

Move size: 2 Bedroom Home Service cost: $10000

Booked a move for my elderly low income aunt. They are a broker, but were still the best price: $2,400 for a 3k lbs, 426 cubic ft move (1 bedroom apt). An in person estimate was $3,200 for $2,400 lbs (they said they don't go by cubic ft) A family owned moving company in OR even looked them up and said they had good reviews in the industry and it was a good price. The sales guy, Mitchel, said he overestimated everything. I wanted them to come on a Saturday morning so my aunt and I could head to CA via car right afterwards but they needed a 2 day window. I said Friday/Saturday with Sat A.M. preference. 3 days before the move, Scott from QA called my aunt. She added a few things to the inventory (a few boxes, a stool or two) and the estimate shot up to $3k, 3,600 cubic ft! My aunt paid them $300 over the phone for more deposit. When she told me, I called to see why it went up so much. I called 3 times and Scott never called me back. Then, Jennifer in customer service explained it. I wanted to remove a few things from the inventory and she said it was too late. It wouldn't have been if Scott would have called me back yesterday! There was nothing I could do as we had already given them almost $1k for the deposit and needed to move. I asked who the carrier was and googled them and they were nowhere to be found. Had no website, but turns out they were licensed and only had 1 truck. Jennifer told me that on the day of the move the carrier would let me CHOOSE between a price based on cubic square ft OR to take a gamble and pay by weight but they won't know that price until after they go through the weigh station. Thursday before the move, Rachael called and said it would be Saturday. We asked what time and she said the driver would call the day before with the time. On Friday the driver called and said they would be there between 12p-3pm on Sat. We were disappointed as we wanted early morning. On Saturday (move day) the driver called and said he cannot come that day as he had already driven 10 hours and the law says he cannot drive more hours. I know that's the law, but that is not my problem, that is his company's scheduling problem. He said he will come Sunday morning between 7-8. At 8am I called him and he said he was 25 mins away and just needed to jump in the shower and grab something to eat because he was diabetic. Although I feel for his health needs, that is still not my problem. He came at 9:30am in a Budget truck. The crew was pleasant and did a great job in wrapping furniture up and was speedy. We gave them the check for the next installment. They told us the amount of the installment owed at delivery and said they don't base costs on pounds, only cubic feet, and the cubic feet lined up with the $3,000 estimate. We were really bummed as originally we booked because it was $2,400. The day of delivery the carrier's dispatch called my aunt and said the check she gave the driver was made out to American Standard when it should have been made out to the carrier company. They said they would mail her the check back and she could just bring the whole amount owed at delivery. She said, "No way. I am not paying another dime until you give me my check in person and I go cash it (since the check is like cash and is already withdrawn from your account the minute you request the check.)" The dispatch said the driver should have checked and made sure it was made out to the right person. My aunt said this is not our problem. The dispatch ended up meeting up with the driver, gave him the check, then the driver came to the delivery spot, gave my aunt the check, she went and cashed it, brought back the funds and paid in full. I think what we paid in the end might have been the going rate for that kind of move, but it was the biggest hassle I've ever had to deal with. Pretty sure American Standard made $1,000 out of that. Do not go with a broker. Instead have several companies come to your house and estimate in person and compare.

Move size: 1 Bedroom Home Service cost: $3000

I am beyond furious. I had a quote a month ago with the exact contents of my unit. A week before pick up customer service called me to verify the contents and the quote went up $200 for a coffee table. Fine whatever, I’ll pay the difference. On the day of pick up the driver calls me to tell me that the contents of my unit were correct but they didn’t realize how big my headboard was. It has 4 posts, which I mentioned in my initial call with customer service. He then tells me the price is now $1000 more than my initial cost of $2000, which I have already paid most of. This is absolutely ridiculous and horrible customer service. There is no way my 8x10 storage unit with one bedroom and living room furniture should cost me over $3000. Who the hell has an extra $1000 laying around to pay movers after two final quotes. At this point I wish I would have used a different company. All of my belongings were already professionally packed, labeled and wrapped by a precious moving company. I want answers. I called my agent Friday afternoon, multiple times,after I received this information and he did not answer any of my phone calls or emails. I spoke to someone in his office and was hung up on and sent to voicemail when trying to call back. I the. Emailed customer service two days ago and haven’t received an email or call back. Don’t use this company!

Move size: 1 Bedroom Home Service cost: $3000

I recently used American Standard Moving and Storage to move items from a house to a condo. I can’t say enough good things about them - right from the beginning they were supportive and helpful. My rep called me right away to find out what I needed and gave me a rough estimate on costs. Followed up the conversation in an email so I could get in touch with him at any time. The day before the move I got a call from him confirming what time the guys were showing up the next day. The movers showed up on time even though it was during the ice storm! They were professional and courteous and got the job done quickly! My items were wrapped such as the couches and any wood items were wrapped with blankets for protection. All in all my experience was great and I would use these guys again. Also my estimate and actual costs were in line so no surprises there! Great job - big thank you to the guys for all their heavy lifting!

Move size: 3 Bedroom Home Service cost: $4500

Very professional service.
The move was well planned and organized.
The movers had a great attitude, and were very helpful. Despite having bad weather that day, our house was clean when they left; nothing broken, nothing damaged, no surprises.
It was hard to believe that they were being paid by the hour given how quickly they were moving.
A great service and a great moving company -- totally hassle free! Very, very satisfied with American Standard!

Move size: 1 Bedroom Home Service cost: $2000

Scott, from American Standard, told me they were professional movers who would take down, pack, and then set up all our furniture with a binding estimate of $13,000 for a long distance move. On moving day a shady crew with a rented Budget truck shows up, loads half our stuff then tells us the price is $28,000 and our moving window of 7-10 business days has changed to 3 days (Saturday, Sunday, Monday). Since we couldn’t be there that quickly, their suggested solution was to leave our goods in the garage there, with no one to supervise the unloading or protect the goods. Further pressure and conversation revealed these “movers” that American Standard (Brokers, not a Moving Company like they said) had pawned us off to we’re complete crooks. We were very fortunate to have the flexibility on both ends of our move to stop right there and make completely new moving plans with a respectable moving company. We also learned about the government website: protect your move . Gov. Check it out and educate yourself on fraudulent movers and brokers like American Standard Moving and Storage.

Move size: 4+ Bedroom Home Service cost: $13000

Ongoing and Unresolved

Jason was my contact at ASM and this ongoing process. There were  several phone calls and emails back and forth with Jason.  

During all this correspondence there were many questions we ask Jason, the ASMC representative. Included in these repeated Q&A calls were my specific questions ie who packs what items and cost, who drives and delivers our belongings to relocation state, cost, insurance, and..

I was informed by Jason that I would receive white glove service, would have the same driver deliver that picks up, and cost would remain under the minimum and at our quoted price of ..

There was no time during multiple phone calls and emails that Jason disclosed to me that my belongings would be contracted out to the lowest trucking bidder, would take longer than 3 days after the pick up, and be piggy backed on semis that included numerous other deliveries across the country. 

After being influenced and convinced by Jason to use American Standard Moving I paid the required down payment to ASMC and received a contract via email. I chose to pack my own belongings but was told to have the mattress cover, TV packing , and protective bubble wrap available and the movers would secure everything I could not get alone. 

I was given a pick up day of February the 8th. Arrangements that included flights, time off work, and re arranged physician appointments were made to ensure the apartment was packed and ready for pickup date, February 8th 2019. 

On the 8 th I was informed the date was postponed to February 11th 2019 due to “ truck break down “, this was the first of many unexplained blunders that caused me to rearrange scheduling and incurring additional cost by ASMC. Finally, on February 14 th I was contacted by Mike at informing the pick up would be in the morning. The morning of the 15 th Mike called my wife, asking for additional cash in the amount of 50 % of remaining balance. Mike was informed arrangements were made through the corporate office of ASMC that I would not pay until delivery. After several phone calls Mike agreed to load our belongings.  My wife spoke directly to Mike and was advised he would be the driver delivering to relocation state so she left for a 492 mile trip in order to meet Mike on the 16 th, or 17th for delivery. 

After not hearing from ASMC on the 16th , 17th , 18th, we began attempting to contact Mike and customer service without any response from either, worry set in. We had to purchase bedding, kitchenware, and basic living essentials all unexpected expenses in order to survive an empty apartment. On the 19 th finally communication with the customer service representatives at ASMC, during the many conversations that followed we realized that customer service was just a large call center that absolutely had no knowledge about our move, the current location of our belongings or when we could expect our delivery. During one phone call a customer representative, Meta advised me that all she could do is call the dispatcher and simply relay inaccurate information back to me..  so , on 2-20-19 we were told by customer representative, Rachael, we would receive our delivery within 1-2 days, on the 22th we were told 1-3 days, on the 25th we were told 3-4 days. 

With each delay, stress increases and so does our living expenses. 

I am posting this as it is happening in hopes I can prevent others from making our mistakes. As per this post we do not have our belongings, we have not heard from the company, and customer service is basically non responsive. We have absolutely no idea when we will receive our belongings.

Move size: 1 Bedroom Home Service cost: $1900

Do not hire this broker! It is a SCAM! They handed my family over to complete con-artists! My family trusted American Standard to refer them to a reputable company. Instead, they delivered us to Home Run Movers, a bunch of unprofessional, sketchy thieves.
First, they refused to do a walk through before providing an estimate. Then, they demanded more and more money from my father who had just lost his job. They took advantage of his trusting nature and demanded over $3,000 than the initial estimate AFTER loading everything on the truck. It gets worse. The next day the company that American Standard referred us to called us to tell us their van caught fire and everything was lost. We became very suspicious at this point and contacted the fire department. The fire department told us that no, not everything was lost and a second truck with a sign taped to it appeared and loaded up everything that was left. We started asking questions about where the second truck went and now, the owner of Home Run Movers, the company that American Standard referred us to, won’t answer our calls. My family has lost everything to these people at a time when we were already struggling.

Please review this list of red flags of moving fraud before hiring anyone. Do not use American Standard, they don’t vet their moving companies and only care about making their money.
https://www.fmcsa.dot.gov/protect-your-move/red-flags.

Move size: 3 Bedroom Home Service cost: $20000

I had a fabulous experience with American Standard. From the initial point of filling out their form online to them delivering our items, it was a steady ride the whole way. The staff on the phone walked my hubby and I through the quote and how the rest of the adventure would be handled. We had known the transit was on its way and were able to pack up rooms but needed help moving heavy furniture and our large appliances (don't have friends or family in the new location). The movers were on time, handled our properties with care and delivered without damage. I can say they were the best, easiest part of our move. Didn't break the bank or our backs! I would not only use American Standard Moving and Storage again, but I would recommend to my family and friends.

Move size: 3 Bedroom Home Service cost: $7894