American Standard Moving & Storage

Very pleased with their movers! Have had two recent clients, I'm a home and office organizer, who have moved with the excellent services from American Standard Moving and Storage. It's extremely important to me that I can refer my clients to reliable and professional services and these guys certainly has risen to the occasion each time. Their customer rep Jacob led a lovely, careful and respectful team. They were universally very receptive to my client's requests and concerns. Looking forward to sending more clients their way! They make my job a lot easier and I cannot thank them enough.

Move size: 1 Bedroom Home Service cost: $2100

If we could give negative stars we would. We were looking to have a few personal items moved from a vacation home outside of Lake Tahoe, CA to our home in upstate NY. We called ASM and were given a reasonable quote. During our pick-up window in May, we received a phone call that the truck was full and they would not be able to pick up our load. We were assured by ASM that they were so very sorry and wanted to keep our business to the point that they would give us a discount on a rescheduled move. We then sold the house with a closing date of 7/26 we re-scheduled the load for a two day pick-up window of 7/19 or 7/20. On 7/18 we received a call and were told that their truck was broke down and that we would not be able to be picked up. We couldn't believe that they only had one truck available in the state of CA. No, they couldn't accommodate us because we were in the "boonies". Hard to understand their adjective of "boonies" when the house is 2 miles south of Interstate 80. Considering this is the second time ASM has cancelled, we now have a rental van and will do the move ourselves. The cancellations have put us in the position of not only incurring substantial additional expense but one of us will have to drive solo from Soda Springs, CA to New York. Anyway, just hoping we get our $701 deposit back.

Move size: Partial Move Service cost: $1800

Blown away by this company!! I’m late with this review but is needed! Brian Sanchez fit us in right away for an estimate and managed to schedule our move during the Fourth of July weekend.. Which was amazing because we gave no notice. We moved into a 4000 sq foot home, my movers handled all of our solid wood oversized furniture without a hitch! They were there bright an early, 8 on the dot as expected, after giving us a call that they were on the way. Super friendly and professional movers. I was very impressed with how they wrapped each piece with padded blankets, plastic and tape. They put blankets down to protect our carpet as well. They worked quickly and efficiently, I never saw anyone loitering, taking smoke breaks or taking a long time to put furniture together. So glad we took our realtor’s recommendation with this American Standard Moving! We asked If they would be able to move all the items from our attic, that we forgot to show Robbie during the estimate meeting. They made sure to let us know the per hour cost beforehand so there were no surprises with the total cost. The estimate plus the added time were spot on. No unexpected amounts like I read reviews about happening on some other moving companies. Thank you guys so much!! Very happy to be in our new home with the furniture all in place :).

Move size: 4 Bedroom Home Service cost: $7500

Crooks,, Theives! Unprofessional Moving/ Brokerge company should be investigated. They are stealing so much money from so many people by trapping them and putting people in a position by quoting little better price estimate than the competing movers. Then have you pay them about a third of what they estimate as a deposit. In my case around $850.00.
We moved to a different community about 185 miles, 220 miles the long way.
The day the moving truck showed up 2 days later than they committed to. I took 2 day off work to make the move turn into 4 days I had to take off.
They said they had a move in South Dakota and had unexpected delays. Moving day a rented 26 foot U haul truck they rented pulls up with 3 men.
I didn’t expect a U haul truck to pull up. I greet the men when they pull up to our home we are moving from. One of the men spoke some broken English the other two did not speak any English. As I was showing the man that spoke some English through our house and our belongings, I asked him where they were all originally from the lead man said they were all from Croatia.
The two other older men started to carry our things to the rented 26 foot U haul truck. The lead man had a clip board he said for counting , inspecting
and identifying our belongings. The lead man asked me for another $1000..00 so now they have around $1800.00 of my money. I noticed they did not blanket wrap any of our nice 3 or 4 month old furniture like the representative said they would. I asked the lead man why isn’t I blanket wrapped he said it was I just couldn’t see it. I couldn’t see it be cause they didn’t blanket wrap anything.
They loaded as much as the rented U haul truck but didn’t get all of our belonging on the truck. They clearly could not read the word fragile that was written on all sides of the boxes. They needed about 5 more feet of truck to get the rest of our belongings on the truck so I had no choice at this point but to say go with it and I’ll have to figure a way to get the rest in my own. They went to weigh the truck someplace. As were driving to meet them at the home we were moving to I receive a phone call from American Standard Moving and Storage representative and they told me how much I was to pay when they drop off our belongings at our new home. The lady from American Standard Moving told me to have a cashiers check or cash in the amount of approximately $4200.00 when they deliver our household belongings. My wife and I were appalled and devastated when we were told this is the amount we need to give them to receive our belongings. The original estimate they gave me to move our 3 bedroom home was about $2900..00.
Now the total amount for this move is up to over $6000..00 The representative told me we had much more weight than they originally figured. Any weight over the estimated weight I will be charged $1.26 per pound. Piss poor estimate American Standard yea I know it was a couple thousand pounds heavier than you estimated. I am in the Trucking business and have been for over 40 years and $6000.00 for 12 hours total time for this move. Our $250,000 tractor trailers with a professional driver earn about $1500.00 gross revenue per day. and haul 52000 lbs of freight. You at American Standard Moving rent a 26 foot U haul for my guess would be less than $1000.00 per week hire three men my guess would be I’m sure on the very high side and I know you don’t pay them $300.00 per day. 3 men not professional movers x $300 = $900.00 plus your rented 26 foot U haul even if it was a $1000 per day (not) would be a cost of $1900.00. So your gross profit for the 12 hours is $4100.00. We had so much damage to our things. Crushed and broken like , my deceased mothers antique crystal, broken pictures an frames broke our new washer and dryer scratched. Less than 6 month old furniture scratched badly.
You put my family and me though so much stress and hardship.
I’m certain any positive reviews that are posted can’t be true.

Move size: 3 Bedroom Home Service cost: $6000

Absolute joke of a company and complete waste of our money. My husband contacted ASMS over a month ago to schedule a cross-country move (3-4 day drive for us, so understandably not simplest relocation). Before he placed a deposit he was told it was estimated to be 5-9 days from when our belongings were picked up to when they arrived at our new home. When he was in contact again (before moving day) he was told it could take up to 21 days or we were to get a refund. It has now been 18 days since our home was packed up and our furniture, clothing, cookware - everything that did not fit in 2 cars - is still not with us. What is much more aggravating and disappointing than the incredible lag in having our items (we have been in our new *empty* home for 13 days sleeping on an air mattress and sitting on lawn chairs) is the complete lack of transparency and poor customer service. Before the movers even arrived we had trouble getting in contact with the company to confirm the day they would be here as they did not call when we were told (he called 2 representatives and customer service, and did not get a return phone call until he called again the next day - the scheduled move). A detail I was unaware of is the fact that our things were packed into a truck, driven 3 hours away, and then placed in storage until another driver picked them up - meaning double the liability with moving and possibly damaging our things. After day 7 my husband called to ask for an update to find out if our things had even left yet, and could not get through to anyone initially, then received a call from a rep who said they had no estimate or tracking. No tracking? We couldn't even find out if they had started their journey? The next day he received a call that we should expect our things in 5-7 days and we could expect a call 2 days in advance to plan for movers (meaning, yes, they had not left the facility where they were taken after pickup). 2 days ago my husband received a call from a driver (he had yet to speak to this person) informing him he would arrive between 5-7 the next day. A bit of relief. 4:30 yesterday hits and my husband receives a call from the driver saying he would be here at 10 pm, to which of course my husband said would not be happening (we moved an entire box truck - this would not be a 60 minute ordeal and he works at 7 am, not to mention neighbors). The driver said 8 am the next day, and texted my husband asking for our address?? It is now past 9 am on day 18 and there are no movers here, and I have yet to receive a phone call or email back from customer service. I'm shocked at how poorly this operation has been run, mostly due to the lack of transparency and the failure to ever remain in contact with us. Our experience with ASMS was an unforgettable experience in the worst way, and I feel obliged to encourage as many people as possible not to utilize this company for any type of move.

Move size: 2 Bedroom Home Service cost: $4000

0 stars is how this review should be. They DONT live up to what they tell you and they take you for every dollar they can. They said they’re the movers but that’s a lie. They have some low budget rude owner Cheetah Movers do the moving and they add another $1,000 to your amount due. Also they say it will be done by weight which is a lie. However, if they damage your stuff they’ll only pay .60 less than a dollar a pound. Oh yeah besides them having you sign everything blank before they’ll start working. I thought the reviews were 50/50 but I’m thinking they probably had friends write the good reviews.. Companies like these two are some of the reasons NOBODY CAN BE TRUSTED. Ialso they didn’t even take all my stuff and the moving company said he’d throw my stuff in the trash. I’m waiting to see if and what condition my stuff shows up. This is a sad world we’re living in when once they have your money they treat you like your getting a free Service and how dare you complain. $4,300 and I still have to move some of my own stuff because I wouldn’t fork out another $1,000. Oh and don’t you dare complain to Ely from Cheetah movers he’ll call you names and tell you he’ll throw your stuff away. All I can think is a Company is only as good as the people their hiring. Save yourself the heartache and trouble do it yourself.

Move size: Partial Move Service cost: $4300

They have picked up my stuff in June and I had given them a confirmed date of delivery but when I called them to confirm delivery date and time , they had started giving me excuses everyday and finally after 3-4 days , they told me that another moving company is going to call me to confirm the date. They rudely told me to refer the contract that they do not garuntee dates as they are just the coordinators. Avoid them as they are just brokers. Go directly to real moving companies.

Move size: 1 Bedroom Home Service cost: $1500

So it's always a relief when your movers show up on time. On the day of the move, American Standard Moving reached out to me to let me know that they were on their way. The movers showed up on time, were courteous, careful with our furniture, and extremely efficient. With such short notice, they managed Hoboken parking, wrapped all the furniture neatly and professionally. Once they got moving, everything was done carefully and efficiently. Absolutely no complaint at all with their movers - I will definitely be using their services for all future moves and will be recommending them to my friends and coworkers! Handled all my belongings with the utmost care and took my stress level down immensely! Deliver took a bit longer than expected but they made up with the level of service. They were diligent and competent with their time, and I would book them again for the next move I will do. Much appreciated guys keep up the superb work! You guys rocked it. So many many thanks!!

Move size: 3 Bedroom Home Service cost: $7500

From the initial phone call we described everything we could actually expect to have before and after the transfer. I became extremely joyful about that relocating morning. American Standard was great!! As soon as the men arrived, they got the properties loaded up and able to transfer in a very little time frame. The pickup was smooth and simple, they stuck in touch with me and when the delivery morning arrived they organize each of our pieces of furniture in the areas we selected. Absolutely nothing was basically damaged or even shattered. I can mention that the prices were reasonable and also the service was excellent. I am delighted and would often inform people concerning the company. I would reccomend them for your move! Great service!

Move size: 2 Bedroom Home Service cost: $5000

My girlfriend and I were planning a 2500 mile move. We found American Standard Moving (ASMS). We had never worked with movers before and were not aware there was such a thing as a moving broker. The people we talked with through ASMS never mentioned they were a broker until things started going badly. They were deceptive, manipulative, and dishonest from the start.

It started with multiple phone calls every day after we used a moving company search engine. They used high pressure tactics to get us to sign contracts without reading them, saying things like "we need to sign this as fast as possible because we have a truck coming through your area in a few days that could pick you up, but only if you sign it now.” They used our schedule as a manipulation tool, stating that we "probably would have to change (our) schedule” if we didn’t sign right away.They encouraged us to skip reading the contract and to scroll straight down to the inventory they manually entered at the bottom. They did not talk about any of the stipulations in the contract. They claimed they “properly” disclosed all of this information during disputing the credit card charges.

As soon as we paid the first deposit of $1000, they were suddenly hard to reach even though they had been calling at least twice a day until we paid the deposit. They didn't know when "their" movers would be out, and they regularly refused to answer questions about the move, stating that "dispatch is handling that now and we can't see their systems." We got the run around for a few weeks until they finally said we had to do another inventory, at which point they raised the price from $2800 to $3800. We paid another $700 at that point. They verbally promised to send “their most professional men," still never mentioning that they were NOT a moving company. They also verbally promised that we would hear from them at minimum 1 week before the move date. We didn't hear from them until the day before the move when they stated that we would owe them another $1100 in cash or check on arrival.

It was at this point that we decided to cancel the move and use somebody more trustworthy and communicative. We called back and suddenly the price was $8000 for our move.

I reached ASMS' customer service employee and told her that I felt strongly misled and that their services had been misrepresented to me. The woman I spoke to, “Stephanie,” escalated and started screaming at me, talking over me, and threatened to take me to court if I cancelled the move. I felt threatened and unsure of my options, but canceling was the better option versus letting someone take my belongings for an unknown amount of time for more than double what we had agreed on. I was VERY clear that these were my reasons for canceling.

I then filed disputes with Chase. The woman who I spoke to said her name was Stephanie, but on the paperwork they sent to Chase her name is now “Nicole,” and she blatantly lied and said I "refused to give a reason for cancellation." 2 months later, Chase sided with ASMS and let them keep our money even though no service was provided and they lied throughout the process.

We aren’t the only people going through this. They have many negative reviews at different websites with people reporting very similar predatory practices being done by ASMS. MyMovingReviews.com even noted that they saw many fake reviews all coming from the same IP address.

Per the Better Business Bureau, they have 33 complaints in the last year. For comparison, United Van Lines, a company with volume many times larger and with many years of service, has zero.

https://www.mymovingreviews.com/movers/american-standard-moving--and--storage-9070

https://www.bbb.org/us/fl/boca-raton/profile/moving-brokers/american-standard-moving-storage-inc-0633-90433989/complaints#264154859

https://www.retirementliving.com/reviews/american-standard-moving

https://www.mover.exposed/american-standard-moving-scam/.

Move size: 2 Bedroom Home Service cost: $8000

If I could give no stars that would be more accurate. Please don’t be tempted by their “rating” from others that reviewed and do not go with these guys. Worst experience ever!

Here are the facts:
1. They will give you a low quote originally only to add additional costs on the day of your move, leaving you with no choice but to pay it.
**Be sure to ask about and factor-in the additional $150 long haul cost (once for pick up and again for delivery - total $300), $370 shuttle cost, extra box and packing costs and any additional inventory costs.
2. They don’t tell you the exact date or time they’ll be there to pick up your stuff until 24 hours before the day of the move.
3. And they also don’t give you the exact time and date they can deliver your things until 24 hours before the day of delivery. Even though you tell them your preferred date, they completely ignore it and means nothing to them.
4. Their customer service is a joke and even after you call them to try and find out the dates of pick up and delivery, they say they’ll find out, but they don’t follow up at all.
**Even after repeatedly following up for a resolution, they suck at resolving anything.
5. Their packing job is horrible and you’re items will get dinged, ripped and damaged.
6. When unloading, they take apart everything and then do the worst job re-assembling the items they took apart, leaving you with extra screws/bolts and parts.
*They'll also try and duck out before reassembling everything they took apart so, make a note of what they took apart.
7. They’ll damage your hardwood floors and bang up your new place walls when unloading and the try to cover it up by placing your boxes over the area so you won’t see it until you move/unpack that box and they’re long gone.

In short, if you do for some reason decide to go with these guys..don’t say I didn’t warn you and enjoy the [EDIT] service and price gauge you’ll get.

Move size: 1 Bedroom Home Service cost: $2800

This will be a two part review. I was told my furniture would be here in 10-14 days. It has been 19 days. I called them and a very smug smarmy lady started to quote the DOT rules and regulations. Never mind what I was told. I told her I received a call ten days ago saying my furniture would be here today at the latest 11/4/19. It was picked up 10/16/19. She said nope. Then she said those aren’t “business days”. Really? So 14 days is really 15 business days which is really 21 days.
The price was average. They are a moving coordinator not a true moving company. As of now I would say look elsewhere. I will be back when my furniture arrives. For there sake it better not be one day later than the law allows.

Move size: 1 Bedroom Home Service cost: $2100

If I could give this company 0 stars I would. Worst company ever. I was injured very badly and had to cancel. I was never told that I had 72 hours by the broker which I was not aware it was not the company. And I did call within their timeline the dispatcher to tell them I had to cancel. I did not get a return phone call from anyone so try to call the gentleman I talked to gave me his phone number on my caller ID. I did call him but he did not call me back a few days later I tried calling again and no response I left a message. So I tried calling a couple of more days and no one would call me back. Then I decided to use my cell phone with a different number. When I did I got a gentleman that picked up the phone and told me that the broker that I had called was in a meeting and he would have him call me back. So I waited another day and no call he did not call me back. I had called another day and no one called me back again so I used my cell phone once again and called and I finally got ahold of the broker. I told him I had been trying for several days to call him and that I had to cancel. He gave me to his manager. Very rude person. She told me that I would not get my money back because I did not call back in the timeline of 72 hours. I was never told I had 72 hours and asked her why they did not respond to my call she told me I was too late and would not return my money. Maybe they are scammers out to get your money and very rude. I never received any kind of contract never saw a contract of any kind when I was talking to the broker on the phone. I did fill out a partial piece of contract that was on for what I was going to move only to fill it out and a possible timeline of maybe when but not definite moving. I was so shocked when she told me that they were not going to refund any of my money. This company is a big Ripper they took me for $2,400 for nothing I am 73 years old and live on a fixed income this is unbelievable. I warned you do not use this company ever you will regret it. I have read many many reviews of them that are really bad many horror stories. She flat out told me in a very rude way that you would not be returning any of my money. I'm going to fight this to the end and I will never give up till the world knows what kind of horrible Company this is.

Move size: 4 Bedroom Home Service cost: $2400

American Standard Moving helped move our furniture and personal belongs from our old 2,700 sq ft house to our new 4,000 sq ft house less than 2000 mile away.
Initially, I had planned to only have my furniture moved and not lighter or personal items. I explained to Thomas (the owner) that our dining and living rooms were both heavy and fragile at the same time. Our white modern leather furniture are stark white and heavy as bricks. As heavy as the pieces were, they moved them as though on the tips of their fingers. They were washing their hands frequently throughout the move to ensure that no dirt would be engrained on the pieces as they were moved. I planned for the move to last between 14 hours and only for the main furniture to be moved. When I saw how well they were doing, we extended the whole day until late evening and practically moved the entire house. They did great and worked at the same pace in their last couple of hours as they did when they arrived. Another thing I noticed is that they don't get irritated by picky customers (like myself!) following them around and stating remarks of caution. I found American Standard Moving and Storage online and hired them based on the immaculate reviews I read, which only turned out to be exactly what was written. Thank you Brian for setting me up and the crew you selected for
My move! You are recommended to my family and friends!

Move size: 3 Bedroom Home Service cost: $6750

My experience with this company has been HORRIBLE! Whenever I call customer service they always talk over you and are extremely nasty. The company that is supposed to actually deliver my daughters furniture Insta-Movers has yet respond, they were given the correct dress to deliver to but yet when I call they have nothing on file for her delivery date and the dispatcher has no clue. Tried to call the initial salesman and he has not responded but yet I was told to contact him if I had any issues-I wold not recommend them to anyone not will I ever ever ever use them again!

Move size: 1 Bedroom Home Service cost: $2400

American Standard Moving has really helped me with this! Their customer service is great. From the initial call everything went well! The total estimate did not exceed what I was quoted.

I loved my daughter from PA to Brooklyn New York and was scared to hire some of the brokers calling me. Brian was great in guiding me through the process and customer service was great with my follow ups.

The movers did a great job and the total cost of $1577 to move her studio apartment saved me a ton vs renting a truck and having to fly out there to move her. The delivery did take a little over a week but hey! It was quite a distance so it was understandable. I will most definitely recommend American Standard!

Move size: 2 Bedroom Home Service cost: $1577

They will a 100% get to your place and start asking for more money even if your items are less. And they hire a pathetic movers company named Energy Systems, full of scam and if you see their reviews you will never want to use them. They keep asking you more and more money, deliver broken goods, some goods were missing. They just write some date and when ask they will say a different time and date and deliver at different time and date. On calls they are super rude especially Energy Systems, they will ask you to go to the brokers, brokers will ask you to go to them.
And the guy who asked u to use them on the first call is out of the picture, no one takes responsibility. They just make story we have to load and unload so another $400 etc etc, they don't even listen to customers problems, and what was promised. If I am reaching on 10th or 13th by flight how can they just deliver 2 days before, also they say 30 days free storage but once your goods are with them they will ask u more money. STAY AWAY.. Pathetic company.

Move size: 1 Bedroom Home Service cost: $3000

These people are bunch of jokers. They fall at your feet to get money and then they don't care. Bunch of creeps and losers. Hire contractors to move your stuff and they ay choose conveniently people who don't speak english. They broke all my furnitures. They didn't know how to assemble my sofa. Took two hours and assembled it incorrectly. On top of that they charged extra above what I initially signed up for. NEVER NEVER EVER GO WITH THESE JOKERS.They don't know anything about moving. Customer service don't even pick up your call. These people are pathetic. Throw your furniture but never pick these movers.

Move size: Studio Service cost: $1800

I was in the Navy and have moved many times over the past 12 years and this by far is the best moving company. Anyone who has ever been in the military can tell you what a nightmare it was to move to a new duty station. So, when I hired American Standard movers at the end of 2019 I was simply amazed! The three-man crew that showed up was absolutely incredible! They were punctual, polite, and very professional. They wrapped all my furniture in blankets and stretch wrap and loaded everything carefully on to their truck, and they were just as particular unloading at my new place. Everything arrived in perfect condition. So, when I just learned that I needed to move again I did not hesitate to contact American Standard Movers. George had once again made the setup process seamless and I have no doubts that my upcoming moving experience will be just as spot-on as my previous with them. With no hesitation I highly recommend American Standard Movers!!

Move size: 1 Bedroom Home Service cost: $1577

DO NOT USE THIS COMPANY! This company proved problematic from start to finish. Here’s what you can expect from American Standard Moving and Storage: They will low-ball your estimate to get your business, and after you’ve provided them a substantial NON-REFUNDABLE deposit, they will squeeze you for more $ every step of the way! I ended up having to pay them almost $1000 above their estimate, and I have the documents and email copies to prove that. They are disorganized and obviously poorly managed. Bottom line: they are scammers. AVOID AMERICAN STANDARD MOVING AND STORAGE for your next move. Their only reliable “standard” will be sub-par performance and bad business practices.

Move size: 1 Bedroom Home Service cost: $2900