American Standard Moving & Storage

American Standard Moving and Storage, Boca Raton, Florida is a terrible moving and storage company. They start out acting like they care but once you give them the deposit they stop caring. American Standard Moving and Storage Company, Boca Raton, FL, are thieves and they hired a terrible 1 star moving company to transport my furniture across country. MY FURNITURE IS GONE! It has been over a month and I can't get a hold of anyone at the trucking company and American Standard Moving and Storage couldn't care less. They give me the run around and won't help. AMERICAN STANDARD MOVING AND STORAGE are SCAMMERS. They are great at posting fake 5 star reviews on their website. If you are moving across country and looking for a moving company, STAY AWAY!
I can't believe companies like this exist. Isn't there something we can do?

Move size: 1 Bedroom Home Service cost: $1700

This company is HORRIBLE DO NOT USE!! I spoke with an individual named Vince who was extremely accommodating while he was trying to get my business but when I ran into some problems(i.e. the price that he quoted me was less then what I was required to pay) and I tried to call to speak to him about it, he NEVER returned my call. I guess he was like we have your money now so there is no need for me to speak to you. I would be extremely disappointed if I owned this company and knew that this was the type of customer service that was being exhibited by my employees. Prior to me realizing what a fraud this company was, I referred them to a friend of mine who they also tried to scam. Even if you list out everything that you plan on moving, be prepared for the movers to tell you that have exceeded the amount of space that the company reserved for you. I gave Vince a list of everything that needed to be moved short of an extra mattress and he quoted me a price. I don't live in the city where I was moving things from so I had to fly into town. The movers get there and quote me a price over what I was told because they said I had gone over the amount of space that the company told them I needed for my move. I STILL HAD 16 BOXES THAT NEEDED TO BE MOVED. AS A RESULT, I HAVE TO GO BACK AND TRY TO GET THESE BOXES MOVED. I WISH I WOULD HAVE READ THE REVIEWS BEFORE I USED THEM. USE THIS COMPANY AT YOUR OWN RISK!!

Move size: 2 Bedroom Home Service cost: $23167

I had to delete 5000 characters from this review to fit it here)

AMERICAN STANDARD TAKES A PERCENTAGE OF YOUR TOTAL PAYMENT FOR LEAVING YOU IN THE HANDS OF THE CRAPPY MOVING COMPANIES THAT THEY WORK WITH. AND THAT'S ABSOLUTELY ALL THEY DO:

American standard is a fraud company, and its business model is based on:

1- convincing the customer verbally to trust them, so they lie and lie on the phone, about your price, about delivery dates, about the service you receive. They do everything to make sure you trust them. This step will get you to sign a contract with them that you most likely never read.

In this step, they pretend that they are giving you an actual estimate, so ask you how many BOXES you move and base their estimation upon that. But think about it, the "number of boxes" cannot be a measure. Because anything from a small shipping box to an enormous appliance bix qualifies as a "BOX" here.

They only pretend they are giving you an estimate here, while, in fact, they have nothing to do with the pricing. American Standard only wants you to believe that they are a part of your moving. In reality, they have a list of crappy movers, they refer you to them, the movers do everything and then finally give a percentage to American Standard.

2- They have a collection of movers they work with, and they will leave you to them. If you are lucky, you may find yourself in the hands of a decent company (if they ever work with a decent company). But most likely, you are stuck with a collection of crappy movers (I'll explain why I use the word "collection" here) that you would never do business with.

IF YOU ARE READING THIS, it means you care about the ratings and reviews of the company you hire. So why would you hire this company only to assign you to horrible movers that you do not know randomly?! Just think about it, you obviously care that you are reading this review. Now, you know, by hiring American Standard, you are actually leaving yourself in their hands to pick some of their random crappy movers for you. Save yourself.

3- American Standard may use its network of movers to optimize its benefits. Meaning they are working with a lot of movers, and your property will be dropped off and picked up by multiple movers in a given time frame to get to you. It could have been an option if their pricing was accurate or competitive. You will end up paying more than paying to a single moving company, your property will be heavily damaged and lost because so many movers pick up and drop them off, you will not have a single point of contact, and in the end, you are not able to hold anyone accountable because there are way too many of them.

American Standard covers all these facts, only to get you to sign their contract.

We have had the most horrible experience in hiring this immoral company:

-We have lost so much. After months of recording and filing claims, we are offered $76, and only if we waive all our rights and future claims. The damage exceeds $2000.

We also lost so much of our properties because we gave them away. American Standard in their initial evaluation makes it look like it is the volume that matters, not the weight! So we got rid of all our bulky things, not knowing they do not care about the size, they only care about their weight!

-We paid them a total of $5,616.00 (all with hard evidence), while the final value in the bill of lading is only $4,614.91. It is a $1,001.09 difference that they refused to pay back.

They received: -$1,175 check on 4/17/19 -$750 check on 7/29/19 -$1,719.50 check on 7/31/19 -$1000 USPS money order 0n 8/30/19

-$791.50 USPS money order on 8/30/19 and -$180 check on 8/30/19, all with evidence and receipts

The bill of lading, which shows the total we should have paid them, shows $4,614.91

They denied us the money back, they are giving us hard-time for the money, this money is stolen and does not belong to them.

They are probably going to respond to this post by saying things like: They are not an auto-moving company, or all the customer's requests were handled professionally and promptly, and so on. Trust me, they won't hesitate to turn the truth on its head to stay in business.

I do not know who you are, but I am sure you deserve better than these people. If you are filing a lawsuit against them, you can count me in. If you can find me, I will be more than happy to spend more time talking to you on the phone to convince you that you should not hire them.

I have wasted at least 50-60 hours of my time on these guys so far. I am just hoping that at least, these last few hours I am spending to write this review can help some of you, not to go through the same nightmare as we did.

Just imagine what they did to us that I put myself into so much trouble to spend so many hours of my time writing them a negative review.

Move size: 2 Bedroom Home Service cost: $5616

If I could give this company 0 stars I would. Worst company ever. I was injured very badly and had to cancel. I was never told that I had 72 hours by the broker which I was not aware it was not the company. And I did call within their timeline the dispatcher to tell them I had to cancel. I did not get a return phone call from anyone so try to call the gentleman I talked to gave me his phone number on my caller ID. I did call him but he did not call me back a few days later I tried calling again and no response I left a message. So I tried calling a couple of more days and no one would call me back. Then I decided to use my cell phone with a different number. When I did I got a gentleman that picked up the phone and told me that the broker that I had called was in a meeting and he would have him call me back. So I waited another day and no call he did not call me back. I had called another day and no one called me back again so I used my cell phone once again and called and I finally got ahold of the broker. I told him I had been trying for several days to call him and that I had to cancel. He gave me to his manager. Very rude person. She told me that I would not get my money back because I did not call back in the timeline of 72 hours. I was never told I had 72 hours and asked her why they did not respond to my call she told me I was too late and would not return my money. Maybe they are scammers out to get your money and very rude. I never received any kind of contract never saw a contract of any kind when I was talking to the broker on the phone. I did fill out a partial piece of contract that was on for what I was going to move only to fill it out and a possible timeline of maybe when but not definite moving. I was so shocked when she told me that they were not going to refund any of my money. This company is a big Ripper they took me for $2,400 for nothing I am 73 years old and live on a fixed income this is unbelievable. I warned you do not use this company ever you will regret it. I have read many many reviews of them that are really bad many horror stories. She flat out told me in a very rude way that you would not be returning any of my money. I'm going to fight this to the end and I will never give up till the world knows what kind of horrible Company this is.

Move size: 4 Bedroom Home Service cost: $2400

American Standard Moving helped move our furniture and personal belongs from our old 2,700 sq ft house to our new 4,000 sq ft house less than 2000 mile away.
Initially, I had planned to only have my furniture moved and not lighter or personal items. I explained to Thomas (the owner) that our dining and living rooms were both heavy and fragile at the same time. Our white modern leather furniture are stark white and heavy as bricks. As heavy as the pieces were, they moved them as though on the tips of their fingers. They were washing their hands frequently throughout the move to ensure that no dirt would be engrained on the pieces as they were moved. I planned for the move to last between 14 hours and only for the main furniture to be moved. When I saw how well they were doing, we extended the whole day until late evening and practically moved the entire house. They did great and worked at the same pace in their last couple of hours as they did when they arrived. Another thing I noticed is that they don't get irritated by picky customers (like myself!) following them around and stating remarks of caution. I found American Standard Moving and Storage online and hired them based on the immaculate reviews I read, which only turned out to be exactly what was written. Thank you Brian for setting me up and the crew you selected for
My move! You are recommended to my family and friends!

Move size: 3 Bedroom Home Service cost: $6750

I would not recommend working with this agency. They use slick talk to gain your confidence and trust with a low quote at first. On the day of the move, they used a 3rd party moving company ( Stop-N-Move), who jack your quote price up then fail to follow through with communication. I have been told multiple lies about bad weather multiple times. Moreover, Stop-N-Move informed me they could not locate the driver! This has been the most stressful move I have ever been a part of. Needless to say, I had to report my belongings as stolen due to the companies' incompetence and unprofessional behaviors. Any moving company who contracts their customers to a low rate agency should be ashamed of themselves. I'm warning you- stay away from this company!

Move size: 1 Bedroom Home Service cost: $2800

BUYERS REMORSE, BEWARE! This company and its affiliates grossly over promise and under deliver and hold your belongings hostage to get more money incrementally at every step of your move. Do not believe a word that William Jameson, the Operations Manager, says. I would give American Standard Moving -negative- stars if I could. Save your time, save your money and preserve your peace of mind. Whatever they quote you is not worth what you will be forced to endure to get your belongings moved and back in your possession.
The price I was initially quoted more than doubled at pick up. My initial quote was $2281. That price went Up by $3426.55 MORE between the pick up and delivery of my things. Ultimately I was charged $5707.55.
First they were a day late picking up my things. Then delivery of my belongings took 7 days longer than initially promised. My things were picked up in Charlotte, NC and sat in their Atlanta, GA warehouse for 8 days before they finally finished my delivery to New Orleans, LA.
After they had my deposit money customer service and communication was disturbingly sparse. Their truck drivers and lead movers for my pick up and delivery: Johnny and Mikey, both had horrible attitudes and threatened to quit the job and leave without loading and unloading my things on the day of pick up and on the day of delivery. Mikey refused to put things back together at delivery as they had promised. Beds, book shelves and more were left in pieces. Mikey the delivery driver even refused to give me time to inspect their work and my things before rushing off after an incomplete delivery job. From start to finish it was the most stressful and unnerving experience. I lost much sleep and shed tears behind this experience. I would never recommend and never again use American Standard Moving, nor Trans Van Lines, the company they contract to actually load, relocate and move your things. Do not patronize either company. Spread the word: They both lack integrity and their quality of customer service is dismal. DO NOT PATRONIZE AMERICAN STANDARD MOVING NOR TRANS VAN LINES.

Move size: 2 Bedroom Home Service cost: $5708