American Standard Moving & Storage

In my phone call to receive a quote for my move I was talked down to after I stated I wanted to check other companies he then went on to start texting me and talking down falling me ignorant and I was making a stupid decision. When I called back to speak to a manager I was just put on hold. They over quoted my move and were trying to justify the 2,100.00 move. Its not even a studio amount of stuff. After looking over these reviews it looks like this company has a history of doing this.

Move size: Studio Service cost: $2100

When the reservation was made I was given a "GRAND TOTAL" (these words are also on an email confirmation AND a voicemail). Was told this includes packing material/labor and boxes. This included EVERYTHING per Jacob..two storage sheds, two stops in FL and two stops in TN. This was for my 77 year old mother who is on a fixed income! Day of delivery we were given a total $1400 OVER the "GRAND TOTAL"! When I called them they said they had to request the paperwork and would call back. THREE days later I had to call them again and they still didn't have the paperwork. Then I find out they are a moving coordinator and use Ocean Moving and Ocean is the one who is charging more. I called Ocean and they only agreed to knock off $250. So, I guess I'm supposed to be happy that I'm paying $1150 OVER the "grand total" instead of $1400. DO NOT use this or Ocean Movers..unless you like being lied to and having your elderly parent being taken advantage of.

Move size: Partial Move Service cost: $4500

There really should be a zero star option. I scheduled my move with Mitch Davis on 6/23. He mentioned I would need to put $1750.00 down and there would be a 20% fee if I didn't pay via e-check, so I obliged.

Right as I was about to hang up with Mitch he said "If you hear anything bad about us just ignore it." Alarm bells started ringing and I did a quick google of American Standard Moving & Storage. The reviews were nothing less than terrifying.

I canceled my moving job the morning of 6/24. This job was requested on 6/23, therefore the cancellation was within 24 hours of booking - well within the written contract of 72 hours to receive my deposit back.

American Standard Moving gave written confirmation that I would receive my deposit refund within 30 days of original request.

To be honest I was skeptical - reviews mention never receiving deposits. I called my bank but they said because I had authorized an e-check there was nothing I could do.

On 7/20 I was informed by a customer service representative that I would receive my payment of $1750.00 on 7/23. I never received payment.

On 7/24 I followed up at 3pm. The customer service representative told me their billing specialist was out to lunch and would return my call. I never received a call.

7/29, I spent a total of 45 minutes on hold waiting for a representative. After about 15 minutes I had a customer service rep answer the phone and mention she would put my on a brief hold to look up my account. She never requested my name or account information.

On 7/31 I had my lawyer send a letter to American Standard Moving & Storage, demanding they honor my contract and refund me my $1750.00.

It is 8/27, I have yet to receive my refund and they have not responded to my lawyer. They will not pick up when I call. It sickens me that they are acquiring new clients daily and ripping them off, and getting away with it.

Long story short, they stole $1750.00 and are in breach of contract.

Move size: Studio Service cost: $1750

THIEVES, this word may sound harsh, but I believe they stole my Bose speaker bar. I used Best Moving Van Line to move from CA to TX, they took 4 weeks to move my stuff. When my stuff arrived, most of my furniture had dents and damages. But this is not the biggest of my worries, they had lost my BOSE SPEAKER BAR. There were 62 items/packages in my shipment, I received all the 61 items, except for my Bose speaker !!. I had used the original Bose box to pack it, so for anyone who's handling it, it was very clearly visible that it's a Bose speaker. So I can't think of any other reason for only this item to be lost/misplaced.

Its not the question of money, instead its the issue of integrity. When we give our stuff to move, we believe in them, we have our faith in them. When moving 1700 Miles, I understand that there are some chances of having a minor damage to furniture. But missing/stealing a valuable item ?

I booked my moving through "American Standard Moving" and they had hired an other company "Best Moving Van Line" to physically move them.

Attached the remarks from the inventory paper, signed by their own delivery person.

Move size: 1 Bedroom Home Service cost: $3500

American Standard is NOT a moving company. They are a 'broker' who then hires out your move to one or two other companies. We had two. One took the items to storage in Chicago. 2nd company moved them 5 weeks later to Texas. Neither of them represented American Standard, so when you try to mention differing information that the salesman had told you, they know nothing about it.. (another problem)

My main objection to American Standard is that they are cleverly deceptive and NOT transparent with the information they give you. They don't explain that they are a broker, their way of estimating costs is very flawed, and they give you false information. One example: we specifically asked them "What will happen if all of our items won't fit in the truck you send?" They replied: "Don't worry about it, we'll just send another truck."

In the end--we ended up paying 3 TIMES their original quote! But by then, we had no alternative--it was 5 days before the move, and then the day of the move. Too late to hire our own truck, or another company.

Here are 4 specific things I disliked about their salesmen:

1) ORIGINAL BOOKING: They have you guess several months beforehand, how much you will be packing. Although we knew which furniture we were taking, there was no way we could accurately guess how many boxes (and what sizes ) we would end up with. The salesman said: "Oh don't worry about it--we always over estimate on the weight of the furniture--you'll be fine." His original estimate was $3670 and 5,009 LBs. (716 cubic ft.)

2) 5 DAYS BEFORE MOVE DATE--their company called me to get a FINAL count on our furniture and our boxes. By then we had 200 boxes, but our furniture was as before. Our price was now $7,700--more than DOUBLE., and 8838 Lbs. (1263 cubic ft.)

3) DAY OF THE MOVE: Once the crew arrived and had filled their 24' truck, there were still a number of leftover items that would NOT fit in it. They would NOT get us another truck, AND they now changed our charge to $9,700 based on a full truck weight (I don't recall the poundage, but 1850 cubic ft.). We were also stuck with the additional items and had to get on the phone the next morning and try to find a rental truck we could drive ourselves-which was an ADDITIONAL $1,500. Making our GRAND MOVING TOTAL: $11,200. (We also had to rent a platform to tow our 2nd car behind the rental truck--now that my husband would be driving the truck and not our car).

4) We DID have an additional 33 boxes more than we had had on Saturday--but that was because the American Standard salesman had told us that we could leave our drawers and cabinets full. The actual moving foreman on the day of the move, said 'No way!!" and made us repack all those items on the spot. Those additional boxes made their truck too full for the rest of our items! More false information American Standard had given us. INTERESTINGLY: When the second moving company delivered our items in Texas (from the Chicago storage center), their 24' truck was only 3/4 full, instead of completely full. Different folks had packed it this time, and made it fit much better! If that had happened on the day of the move, we wouldn't have had to rent an additional truck.

We tried calling American Standard, that day, the next day, and several times thereafter, to see if they would kindly wave at least SOME of the additional charges. Although the original salesman said he would help us get back the last bump in fees, he never did, and the others I talked to in customer service were very hard-nosed about the final price. Nothing was changed.

If all of the information had been correctly presented by our salesman (You might weigh a lot more than this--our estimates can be under, you can't leave your drawers and cabinets full, and we won't send you an extra truck if you're over) -we would NEVER have signed up with them. BEWARE!!

Move size: 3 Bedroom Home Service cost: $9770

We sold our furniture and placed a few pieces and our remaining belongings in boxes in a 10 x 20 storage unit in California until we could find a house in Wisconsin.

Although we originally intended to move our belongings ourselves, my husband was relieved when we got a great quote at $2000 last December.

Three days before the move in February, we got a call from the logistics person who “determined” that our belongings weighed significantly more than originally quoted. He said repeatedly he wanted to make sure we had a truck “big enough” to take our stuff. So he increased our load to 7000 pounds and the quote jumped to $6700. I asked three times if we were paying for a larger truck, and he said no that we were paying for the weight which would be ultimately determined on the day of the move when the truck got weighed.

On the morning of the move, a Budget box truck showed up with three men. The driver got out, opened our unit, surveyed the contents and informed me it would cost $11,900 to move everything in the unit. What?!?!? He said our contract was only for 1000 ft.³ and our unit contain 1900 ft.³ so we could either pay the full amount or he could move half of our stuff according to the contract.

When I protested loudly he told me to call the company which I did. The customer service rep told me I had three options: (1) Pay $11,900 to have everything moved; (2) have them move half our stuff per the contract; (3) decline service and forfeit the deposit. I asked her how many customers called on moving day livid as I was? She did not answer but repeated my options and asked what I was going to do? I told her I would speak with my husband and let the driver know.

We told the driver we would go ahead and move half of our stuff and figure out what we would do with the rest. As we were pointing out what he was going to move, we were making it clear that it was a dishonest bait and switch operation. He said “I don’t have to listen to this”, got in his truck and left without moving any of our belongings.

I immediately called the company and went straight to voicemail. I asked them to call me right away. They never did. Instead, I got an email within a half hour stating we had refused service and forfeited our $2300 deposit.

Fortunately for us, we were able to rent a truck and got help loading and unloading both ends. But how many customers have been left with no recourse on move day but to pay these unscrupulous increases.

In our case, they knew the exact volume of a 10 x 20 storage unit. Imagine how much easier it is for them to get over on someone with a less defined space like a house?

Because we did not refuse service, we disputed the deposit charge through our credit card. Do not use this company. Bottom line.

Move size: Partial Move Service cost: $11900

I contacted this company along with about five others to gather a 10x20 storage unit from San Diego to Tucson. I chose this firm as being competitively priced (not the lowest) and helpful representation initially. Their first mover to show up tripled the price, the second mover to show up doubled the price. I gave up. I have attempted communication with this company via email and certified mail, absolutely no response. My filings thus far include regulating boards FMCSA, DOT, and BBB... wish me luck.

User's recommendation: Beware, run quickly... from the reviews I have read about this company I am far from the only one... BBB 185 complaints closed in last 3 years, 129 complaints closed in last 12 months yet only in business for 2 years....

Move size: Partial Move Service cost: $1200

This company is a complete scam! They claim to give you a high quote and that their will be no extra cost guaranteed. As soon as they arrive before they are even in the door they say it’s going to cost more. They won’t tell you how much more they just want you to go along with them until they have all your stuff and you have to pay whatever they want. They arrived with no moving blankets and want to charge extra for them even though the contract says they are included. They are very unprofessional and rude. They scraped our wood floors, dented our walls and furniture. They threatened us when we complained. I would give them no stars !

Move size: 1 Bedroom Home Service cost: $1136

Glen Brown is one of the staff in this company. When he call me and ask about my move i told him we are not moving anymore to NYC from SAT. Then he msg me saying

“ dont move to new york unless you trying to pay 40% tax. live there for 15 years. if you not making more than 150k i wouldn't even consider it!! So because New York has high tax laws and you about to pay for rent mad money for a shitty state to live in I am mad ???. You got it backwards . You live in Brooklyn!!!! Trust me I am not mad ???”

This is the no. His using +15612078384 and Thats the exact msgs he sends me and it was so disrespectful! We try to call the company and he is the one who answer and telling me his the supervisor. To make the long story short. If this company didnt get u as their client they will disrepect u and lower you down. Hope it will not happen to anyone

Move size: Studio Service cost: $2800

I am writing this to save someone the trouble of having a similar experience.

Screenshots of their terms and condition are included in this review which talk about them being a coordinator/broker.

Don’t use this company - they are a moving broker but will present their services as being in-house and guarantee white glove service that they have no business selling you on. American Standard took our $1000 plus deposit to make the connection and do absolutely nothing else - no returned phone calls, emails or coordination support for our move. Their business model is predatory and are of no benefit to the consumer or the small local moving companies they contract. We end up paying more and the local companies make less with an unnecessary middle man. They contract moving companies and then have zero control over what actually happens when the movers show up. We ended up with a local vendor we could have found on our own. Fortunately, our movers were good but they deserved 100% of the fees we paid for actually doing the work. I spoke with our moving driver and he explained that brokers are terrible for business and the smaller moving companies’ businesses suffer because of what companies like American Standard do when they insert themselves between moving vendors and customers.

I worked with Brian and he was so friendly over the phone when walking us through their services and getting us to sign the contract and send our deposit. I was hesitant with the speed at which he moved us through the process but he was so friendly I ignored my intuition. After they received our deposit, it was impossible to get in touch with him. The one time I did catch him on the phone, his whole demeanor was changed and it was honestly kind of creepy. We’d been sold a false image and manipulated. I was stressed and worried the whole time because I knew we’d made a mistake.

Do your own research and hire someone who is local and will do a walkthrough. American Standard did not request a walkthrough and said photos were unnecessary. Reputable movers will do a walkthrough - do not trust anyone who says they do not need to see your house. It is because they know it won’t be their problem once they get your deposit.

Move size: 1 Bedroom Home Service cost: $4000