American Standard Moving & Storage

This company provides zero value to you. They will give you some estimate that's low, take a large non-refundable deposit, then assign you to some random movers who will come and charge you an additional $700-$1000 every time they see you (pickup/delivery) because why wouldn't they? The quote that American Standard gives you is absolutely worthless, it means nothing. They'll say it's "binding" but the movers will show up and let you know that it's going to cost an additional $100 per degree above or below 72 or whatever they happen to choose. Keep in mind, this is after you've paid a $900 non-refundable deposit and after the movers have your things on their truck. You have no contract, you're just assigned to random movers for pickup and again for delivery (they explicitly lied to me about this one) who will charge you whatever they want.

Move size: 1 Bedroom Home Service cost: $4000

American Standard Moving and Storage, Boca Raton, Florida is a terrible moving and storage company. They start out acting like they care but once you give them the deposit they stop caring. American Standard Moving and Storage Company, Boca Raton, FL, are thieves and they hired a terrible 1 star moving company to transport my furniture across country. MY FURNITURE IS GONE! It has been over a month and I can't get a hold of anyone at the trucking company and American Standard Moving and Storage couldn't care less. They give me the run around and won't help. AMERICAN STANDARD MOVING AND STORAGE are SCAMMERS. They are great at posting fake 5 star reviews on their website. If you are moving across country and looking for a moving company, STAY AWAY!
I can't believe companies like this exist. Isn't there something we can do?

Move size: 1 Bedroom Home Service cost: $1700

This company is HORRIBLE DO NOT USE!! I spoke with an individual named Vince who was extremely accommodating while he was trying to get my business but when I ran into some problems(i.e. the price that he quoted me was less then what I was required to pay) and I tried to call to speak to him about it, he NEVER returned my call. I guess he was like we have your money now so there is no need for me to speak to you. I would be extremely disappointed if I owned this company and knew that this was the type of customer service that was being exhibited by my employees. Prior to me realizing what a fraud this company was, I referred them to a friend of mine who they also tried to scam. Even if you list out everything that you plan on moving, be prepared for the movers to tell you that have exceeded the amount of space that the company reserved for you. I gave Vince a list of everything that needed to be moved short of an extra mattress and he quoted me a price. I don't live in the city where I was moving things from so I had to fly into town. The movers get there and quote me a price over what I was told because they said I had gone over the amount of space that the company told them I needed for my move. I STILL HAD 16 BOXES THAT NEEDED TO BE MOVED. AS A RESULT, I HAVE TO GO BACK AND TRY TO GET THESE BOXES MOVED. I WISH I WOULD HAVE READ THE REVIEWS BEFORE I USED THEM. USE THIS COMPANY AT YOUR OWN RISK!!

Move size: 2 Bedroom Home Service cost: $23167

I had to delete 5000 characters from this review to fit it here)

AMERICAN STANDARD TAKES A PERCENTAGE OF YOUR TOTAL PAYMENT FOR LEAVING YOU IN THE HANDS OF THE CRAPPY MOVING COMPANIES THAT THEY WORK WITH. AND THAT'S ABSOLUTELY ALL THEY DO:

American standard is a fraud company, and its business model is based on:

1- convincing the customer verbally to trust them, so they lie and lie on the phone, about your price, about delivery dates, about the service you receive. They do everything to make sure you trust them. This step will get you to sign a contract with them that you most likely never read.

In this step, they pretend that they are giving you an actual estimate, so ask you how many BOXES you move and base their estimation upon that. But think about it, the "number of boxes" cannot be a measure. Because anything from a small shipping box to an enormous appliance bix qualifies as a "BOX" here.

They only pretend they are giving you an estimate here, while, in fact, they have nothing to do with the pricing. American Standard only wants you to believe that they are a part of your moving. In reality, they have a list of crappy movers, they refer you to them, the movers do everything and then finally give a percentage to American Standard.

2- They have a collection of movers they work with, and they will leave you to them. If you are lucky, you may find yourself in the hands of a decent company (if they ever work with a decent company). But most likely, you are stuck with a collection of crappy movers (I'll explain why I use the word "collection" here) that you would never do business with.

IF YOU ARE READING THIS, it means you care about the ratings and reviews of the company you hire. So why would you hire this company only to assign you to horrible movers that you do not know randomly?! Just think about it, you obviously care that you are reading this review. Now, you know, by hiring American Standard, you are actually leaving yourself in their hands to pick some of their random crappy movers for you. Save yourself.

3- American Standard may use its network of movers to optimize its benefits. Meaning they are working with a lot of movers, and your property will be dropped off and picked up by multiple movers in a given time frame to get to you. It could have been an option if their pricing was accurate or competitive. You will end up paying more than paying to a single moving company, your property will be heavily damaged and lost because so many movers pick up and drop them off, you will not have a single point of contact, and in the end, you are not able to hold anyone accountable because there are way too many of them.

American Standard covers all these facts, only to get you to sign their contract.

We have had the most horrible experience in hiring this immoral company:

-We have lost so much. After months of recording and filing claims, we are offered $76, and only if we waive all our rights and future claims. The damage exceeds $2000.

We also lost so much of our properties because we gave them away. American Standard in their initial evaluation makes it look like it is the volume that matters, not the weight! So we got rid of all our bulky things, not knowing they do not care about the size, they only care about their weight!

-We paid them a total of $5,616.00 (all with hard evidence), while the final value in the bill of lading is only $4,614.91. It is a $1,001.09 difference that they refused to pay back.

They received: -$1,175 check on 4/17/19 -$750 check on 7/29/19 -$1,719.50 check on 7/31/19 -$1000 USPS money order 0n 8/30/19

-$791.50 USPS money order on 8/30/19 and -$180 check on 8/30/19, all with evidence and receipts

The bill of lading, which shows the total we should have paid them, shows $4,614.91

They denied us the money back, they are giving us hard-time for the money, this money is stolen and does not belong to them.

They are probably going to respond to this post by saying things like: They are not an auto-moving company, or all the customer's requests were handled professionally and promptly, and so on. Trust me, they won't hesitate to turn the truth on its head to stay in business.

I do not know who you are, but I am sure you deserve better than these people. If you are filing a lawsuit against them, you can count me in. If you can find me, I will be more than happy to spend more time talking to you on the phone to convince you that you should not hire them.

I have wasted at least 50-60 hours of my time on these guys so far. I am just hoping that at least, these last few hours I am spending to write this review can help some of you, not to go through the same nightmare as we did.

Just imagine what they did to us that I put myself into so much trouble to spend so many hours of my time writing them a negative review.

Move size: 2 Bedroom Home Service cost: $5616

This was a horrific experience. I didn’t realize how difficult it would be to have the contents of a 10x10 packed storage unit from New Mexico to Pennsylvania. We explained to the quoting agent that the unit was packed full in a 10x10 Uhaul storage unit. The pickup window was 3-5pm. At 4:45 we had not heard anything so much husband contacted the dispatch department for an updated ETA. While he was on the phone they called my cell with a 5 minute warning. We were told we’d have a 30 minute window to get to the storage unit. The two gentlemen stepped out of the truck and requested to look at the contents of our unit prior to loading. One of the guys told us he was going to have to charge us an additional $1,500 to move the contents of the unit because despite the contract saying our items included a full 10x10 storage unit, the reservation only had the square footage for half. I attempted to call back the number to the agent I made the reservation with. There was no response. We called the dispatch line again and were connected to an extremely rude woman. Our contract had a binding to not exceed agreement that was violated by the company. They refused to honor their price after I put down a $1,100 deposit. I wouldn’t recommend the services to my worst enemy. I suggested that the company have some training in the area of quoting storage units. That was not taken too kindly. I let the woman know that due to their inability to follow through on the contract agreement I would be taking steps to get my deposit back. She laughed and said they have a really good finance department and could assure me that I wouldn’t get any of that back. I let her know I’d be reaching out to the better business bureau.

Horrible service. Inaccurate quotes. Unethical business practices.

Move size: 2 Bedroom Home Service cost: $26000

Beware of this company. Did a long distance move from east coast
to west coast. First I was quoted a price by a broker and than the price changed considerably. Secondly items were stolen and broken
when received on the other end, as well as the move taking much longer than expected. Agents did not return calls and there was no
communication to track where the drivers were. Do not use this company under any circumstances, they are liars and scam artists.

Move size: Partial Move Service cost: $2600

I would not recommend working with this agency. They use slick talk to gain your confidence and trust with a low quote at first. On the day of the move, they used a 3rd party moving company ( Stop-N-Move), who jack your quote price up then fail to follow through with communication. I have been told multiple lies about bad weather multiple times. Moreover, Stop-N-Move informed me they could not locate the driver! This has been the most stressful move I have ever been a part of. Needless to say, I had to report my belongings as stolen due to the companies' incompetence and unprofessional behaviors. Any moving company who contracts their customers to a low rate agency should be ashamed of themselves. I'm warning you- stay away from this company!

Move size: 1 Bedroom Home Service cost: $2800

BUYERS REMORSE, BEWARE! This company and its affiliates grossly over promise and under deliver and hold your belongings hostage to get more money incrementally at every step of your move. Do not believe a word that William Jameson, the Operations Manager, says. I would give American Standard Moving -negative- stars if I could. Save your time, save your money and preserve your peace of mind. Whatever they quote you is not worth what you will be forced to endure to get your belongings moved and back in your possession.
The price I was initially quoted more than doubled at pick up. My initial quote was $2281. That price went Up by $3426.55 MORE between the pick up and delivery of my things. Ultimately I was charged $5707.55.
First they were a day late picking up my things. Then delivery of my belongings took 7 days longer than initially promised. My things were picked up in Charlotte, NC and sat in their Atlanta, GA warehouse for 8 days before they finally finished my delivery to New Orleans, LA.
After they had my deposit money customer service and communication was disturbingly sparse. Their truck drivers and lead movers for my pick up and delivery: Johnny and Mikey, both had horrible attitudes and threatened to quit the job and leave without loading and unloading my things on the day of pick up and on the day of delivery. Mikey refused to put things back together at delivery as they had promised. Beds, book shelves and more were left in pieces. Mikey the delivery driver even refused to give me time to inspect their work and my things before rushing off after an incomplete delivery job. From start to finish it was the most stressful and unnerving experience. I lost much sleep and shed tears behind this experience. I would never recommend and never again use American Standard Moving, nor Trans Van Lines, the company they contract to actually load, relocate and move your things. Do not patronize either company. Spread the word: They both lack integrity and their quality of customer service is dismal. DO NOT PATRONIZE AMERICAN STANDARD MOVING NOR TRANS VAN LINES.

Move size: 2 Bedroom Home Service cost: $5708

I called American Standard Moving on a recommendations from a friend who recently moved. They were curious and helpful from the start. From the time the women came to do the Estimate of the furniture right down to the delivery and the end of the day. My foreman was Brian (I think) and he could NOT have been any nicer, professional and really on the ball with EVERYTHING that needed to be done! He made sure he and his team wrapped and protected all my furniture, moved everything carefully, and packed up the truck in a time efficient way. They did the packing and driving of 3 hrs away all in one day (this is the ONLY complaints, as I think they should have packed one day, and moved the next) because when they finally finished- it was 9pm at night. I would not have ANY reservations to recommend them again to any and all my friends. If you are on the fence about taking a chance of them, don't. Call Shleppers and you will be confident that your move will be a EXCELLENT capable hands! Thank you!!

Move size: 2 Bedroom Home Service cost: $2100

I was moving long distance and this was a terrible company to chose. Here is a list of reasons:

1. The representative that convinced me to use this company was great but as soon and I paid the deposit, he completely disappeared even though he was my "point of contact."

2. Upon pick up and delivery, I was given a couple hour window and the movers were not even remotely close to those times.

3. I ended up with a lot less stuff than I used in the estimate but somehow took up more space on the truck..? I ended up getting charged $500 more than the estimate.

4. The entire 2 weeks it took to transport my belongings, I was completely in the dark. By this, I tried calling the representative and customer service but getting voicemail and never getting my calls returned. I emailed multiple times with no response either.

5. When my stuff did arrive, some stuff was broken and/or ruined. The bed of the truck had to have been wet and so boxes were damp and falling apart and any wood was warped.

This experience is something I could have lived without. The whole ordeal just felt very sketchy.

Please use a different company for your own good.

Move size: 1 Bedroom Home Service cost: $2175

We dealt with a Brian S. Please stay away from him as all he did was lie to us. Not a single thing we originally agreed on stayed true in the end. The driver showed up and was completely unprepared. Not only unprepared, he had a completely different contract from what we originally agreed on. I imagine a company like this is supposed to make the moving process easier but no, they only made it extremely tedious on us. We ended up suffering in the end because of how much they lied to us. I’m amazed typing this because I’ve never heard of a company lie this much to the customer. We were willing to pay hard earned money for a service and they ruined it 100% by lying to us and then acting like we were the fools. Hidden fees left and right. There was a hidden fee for going up and down a staircase. What kind of ridiculous fee is that? I’ve never heard of such a thing. They wanted to charge us $300 dollars for loading a video game console. They told us the piano will be taken care of. They get here and wanted to charge $350 just to package it. They wanted to charge us $48 per box. In the original deal, we were supposed to be given 50 boxes upfront. Imagine the look on our faces when this news is brought to us. The whole thing was wrong. All the payments were wrong. Originally the final deal was to cost $6,575. They get here and wanted us to pay $13,583 + potentially more. They told us over the phone that storage would cost $350 after the free month. We find out this was also a lie, as it was supposed to cost $1,500. I’m trying to specify just how wrong every single number they told us was. We gave them a virtual tour so there were no surprises. It comes down to the final deal, and there are plenty of surprises. I’ve never dealt with such a poor company. All rude, careless after they have a deal and did nothing to help the situation. We trusted them and they did nothing but fail us. We ended up cancelling the deal and in the last minute, we have to scramble for a new company. We ended up taking the local route which is significantly cheaper which no complaints. The worst thing about this to me is just how much of an idiot they took us as. Please don’t fall for the same trick we fell for. It’s not worth it and will only make your moving experience miserable. Find a different company. Please. 0/5. 0/10. 0/100. Such a regret. Once they get a deal, they won’t return your calls. They got our money and it was impossible to get hold of anyone. Pathetic.

Move size: 4+ Bedroom Home Service cost: $13587

Them and especially the companies they broker with to actually move your items. They make promises then don't deliver. They charge for services the drivers refuse to fulfill. "They'll put your furniture together when they get there for $200" Flat out lie. They will sit on your stuff and then call and run down a list of all these extra expenses you have to pay BEFORE they will deliver it. Their customer service gal is the most unprofessional, unreasonable person I've ever had to deal with in a professional setting. Their drivers can't drive. They tried charging me an extra $500 because "there were curves in the road". Yes that is a quote from them. Items listed on the inventory that are picked up don't make it to the final destination. 1 star is 1 too many.

Move size: 2 Bedroom Home Service cost: $3800

Worse company I ever did business with. Raised my price $800. With the same amount of items. When my things arrived at my new house, there was missing sentimental items and after unpacking there was a lot of damage. Please save your money and go with a mover that does everything and not several companies. I made a claim and never heard from anyone. It’s sad that there are terrible companies out there that take advantage of people to this extent. Never again. Email me at dltd2019@aol.com for questions.

Move size: 1 Bedroom Home Service cost: $2500

I hired this company to move me to another state. They guaranteed me a full refund without penalty if I canceled 2 months prior to the scheduled move date. They told me they would have a check in the mail to me within 2 weeks. It has been 2 months since I canceled and they keep saying I am on the list for a refund, but they haven't sent it and can't tell me when they will. One of their customer service agents, Emily, is extremely rude and has no customer service skills. I would stay as far away from this company as possible.

Move size: 4+ Bedroom Home Service cost: $7100

We are using these guys and when we were told that it would be here in a few days after pick up on the phone and that is not the case when I have called they are rude and not helpful, when they pick up the items they told my mom that she did not have to pay and then the office said it was wrong we needed to send payment they will not take payment over the phone or via electric wire just cashiers check very weird in this age where everyone takes CC payment. I ask for a supervisor would not transfer me to one. we now can't do nothing about it and have to wait to see when they feel like Delivering the items.. THEY TELL YOU SOMETHING OVER THE PHONE AND IN CONTRACT THEY PUT SOMETHING DIFFERENT. DO NOT USE.

Move size: 3 Bedroom Home Service cost: $8600

Don't believe a word they say from the start. Our sales person gave us a quote of 3,000 dollars for moving from MN to FL wich ended up costing 9, 000$!

That was not the worst part. The movers promised they would pick our stuff up by June 25th so everything was out by June 26th the date our buyers were moving in. They did not show up until 11:30 pm on June 25th and were not finished until 6 in the morning the day of closing leaving no time to clean for the new owners of our house. This made for a very stressful situation.

The worst part of the situation is our sales person told us there would be no problem getting our stuff delivered by June 30th to our new house in Florida. When the moving company picked up our stuff, they said it would be 10-21 buisness days until they could start delivering. That was never told to us . I would have never used this company if we new it would take that long. We are currently on week 2 in FL with literally nothing to live on/ beds/ couches/ things needed for work. We have heard no word on when we are getting our stuff and when I call we are told they are working on the schedule but are very backed up so they don't know when it will happen. This is such a hard thing for our family to go through, living on the other side of the country not knowing anyone and having nothing. I don't want anyone else to go through what we have so DO NOT USE AMERICAN STANDARDS for moving!

Move size: 4+ Bedroom Home Service cost: $9000

These guys will totally scam you. BUYER BEWARE. AVOID AT ALL COST. Specifically, William the operations manager lied to us, then would never return our calls when the move started. They will use bait and switch tactics, under quote your job, tell you it will be "their guys" moving you, assuage you that everything will be terrific and then, like us they will subcontract your move to someone else and walk away with a pretty penny while you're stuck with a different company, a price near double what you planned.. oh, and don't forget they will price you in weight and then the other move company will price you on volume. Don't get screwed, please please please don't use these guys.

Move size: 4+ Bedroom Home Service cost: $12000

American Standard did NOT move my items. They are a broker with horrible customer service. They quoted me a certain amount but ended up actually charging me $500 more than the quote. The rep William Jameson claimed that this would never happen at his company. Scott was another rep who was extremely rude and refused to let me speak with a mgr. I reached out to a mgr who only contacted me by email to let me know it was best to communicate with her by email, only to never answer my questions or address my issues. Luckily the company US Movers who actually moved my items were much better at customer service. William Jameson gave me his email, and direct number and informed me to contact him for and concerns. He never responded to my emails, text or messages. Once I paid my $500 deposit, that is when American Standard showed who they really are. If the Operations Director Christina Reed treated people like this, I guess I understand why the rest of the employees are so rude and lack customer service. If I could go back, I would’ve never spoken with these crooks. Do yourself a favor and choose a different moving company. Avoid brokers altogether and contact US movers directly.

Move size: 1 Bedroom Home Service cost: $1995