American Long Distance Moving and Storage

This company is a scam. They will give you a great price then charge more(over double) when they arrive and they know they have you. Then hold your property for 30 days. Their customer service is rude and will hang up on you if you dare to be upset because you want your possessions. Bob West will lie through his teeth and once you give them a deposit you will never be allowed to speak with good old Bob again. Any positive reviews are fake written by the company. DO NOT make the same mistake we did.

Move size: 2 Bedroom Home Service cost: $8000

Went with American Long Distance because they claimed to be Veteran owned, and offered a discount because my husband is a Veteran. The price they quoted was reasonable for our move across country. (West Coast to East Coast) However, they do not have their own movers. They contracted a company called Superior Van Lines. When Superior Van Lines picked up our items the cost went up an additional 3,000.00. They claimed it was due to the amount of items we had. We were upset but had no choice but to except the new price. Then when Superior delivered our household items, only HALF of our items arrived. Boxes were severely damaged, items were falling out of the broken boxes. It was upsetting to see my items handled so carelessly. We were never told our items would arrive separately. Yet we had to pay our driver the full amount owed prior to him unloading the truck! When we disputed with the driver he made a call and his superiors allowed him to return to us 400.00. This amount doesn't at all cover the value of our items that were missing from the delivery. When I spoke with Superior Van Lines they very nonchalantly said, oh yeah, ur items are still here in Nevada. You will get a call when the rest of your things will be delivered. Very unprofessional, very unapologetic. Not reassuring at all. We were never told prior to delivery that our items would be delivered separately. Before you contract a moving company, find out who they contract to pick up and deliver your items. My moving experience through American Long Distance was poor because of the trucking company they contracted to move us. We have yet to receive all of our items.

Move size: 2 Bedroom Home Service cost: $6110

We booked a move with American long Distance Moving and Storage and gave them an exhaustive list of our belongings at the time of booking. Their rep who claimed to be an expert estimated that the furniture and belongings of a five person, four bedroom home would fit into a space roughly the size of a laundry room.

And then attempted to blame ME for their error.

Thankfully we realized we were dealing with a fraudulent business prior to their coming into possession of our belongings, but believe me, American Long Distance Moving and Storage WILL attempt to defraud you.

They're refusing to return our deposit of $1300.00 in spite of the fact that every representative I spoke with admitted that the estimate of the space needed to contain our belongings was an egregious error.

We're having to take legal action to get our deposit back AND find another way to move our belongings across the country two days before our move. Their estimate went from 4,000.00 to over 10,000.00.

Find another company. Move your own belongings.

American Long Distance Moving and Storage is not a company you want to deal with.

Move size: 3 Bedroom Home Service cost: $10000

My husband is a USMC veteran. When I made the original booking, the representative assured me that the crew that was coming out to help me was led by a Marine and he worked with other veterans. Working with a veteran company is important to us, hence, why we booked, because we were promised a crew that had served this country. Instead, on the morning of our move, 3 Russian speaking men showed up, only one spoke English and he was rude and condescending. While waiting for my husband to get home, I had called and told him that we had an issue and he needed to be there, we spoke to the company who informed us that they hire movers, they are simply a broker and they can't guarantee who shows up. The truck they brought out was too small, we wound up hiring other movers and had to rent 2 uhaul trucks to do what they were supposed to have done. While I was angry that nothing was handled correctly, including the fact that we never were sent through quality assurance to make sure that the wrong size truck was not sent out. The company was decent enough to own up to that error made on their end but still refused to refund our original deposit, so they got to scam us out of that. The biggest complaint I have is that they misrepresented themselves, the fact that I was told I was working with a military company and then actually went out and asked the crew that was sent while they waited outside while I talked to customer support. They sat there smoking, spitting sunflower seeds all over my driveway. I asked them if any of them had served in the military and they laughed at me. This company is nothing but a bunch of scammers!!!!!!!

Move size: 4+ Bedroom Home Service cost: $11000

Set up a contract with Jordan at American LongDistance to have our furniture picked up. He chose 9/20 and said our furniture will be delivered on 9/23. He received our money. He said, “ His men are handling this move. This is their main route NY to GA. You have nothing to worry about. IF you have any problems call me on my personal phone and I’ll make sure it’s handled.” They (Luxury Van Lines)that was contacted out from ALD picked our things up on 9/20 @7:20am. The three men were very nice, helpful and careful for pickup. When I called Amy from Luxury Van lines she baffled about the delivery date ADL set up. She wasn’t too pleased with Jordan making false promises. ALD customer service (Stacy) called and that was a waste of CO2. She was just patronizing me with the check into it and return your call promises. The phone call never happened. I was just informed today by Amy (Luxury Van lines) that her driver should be on the road tomorrow and our things will be there by the weekend. Imagine having Leukemia and sleeping on the floor due to false promises and straight up lies to get your hard earned money. It’s stressful moving, but this adds to the stress. The worse thing about it is they don’t give a dam! They got your money so suffer. Don’t go with this moving company American Long Distance!! I’m waiting to see how Luxury Van line plays out with the delivery by this weekend. Stay tuned.

Move size: Partial Move Service cost: $2500