American Eagle Moving Company

I already put a review in. This is my last one. PLEASE DO NOT USE THIS COMPANY!! They are SCAMMERS!! I had a move on June 15th and did not receive my furniture until July 5th!! they will not return calls and will not let you speak with someone in charge!! My boxes are crushed and torn!! I have not determined if the contents are broken or damaged yet!! I had to pay an additional $1,081!! Estimate was for 449 sq ft, They estimated after stuff was on truck at 657 sq ft. I had less stuff going on than what was given at original estimate. They don't tell you that you have to use a certain size box to pack your belongings!! I used this company out of Alexandria VA and they are the most INCOMPETENT PEOPLE!!

Move size: 1 Bedroom Home Service cost: $3681

Quoted $3,000 by phone, the crew was hours late, came in an unmarked truck, the crew manager was outright rude and unprofessional, they took too much interest in our things - felt like they were taking stock and wanted to charge us $17,000!! The company has a bogus address, wont return calls, except to demand we give cash or travelers checks with no guarantee they will deliver!! My mother is 71 years old and a retired Navy Commander, they stole everything from her!! Do Not Hire!!

Move size: 3 Bedroom Home Service cost: $17000

They picked up the stuff for my daughter on 6/26/18. Now on 7/14/18, the stuff is still not delivered. I contacted them so many times. For the first 2 weeks, they totally ignored my emails and calls (said they had no access to my account). After I told them that I had filed complaint at BBB and AMSA, they started to e-mail me, but for 4 days, they kept saying my stuff is en-route but refuse to tell me where it is and when it would be delivered. My daughter stays in her apartment for 3 weeks without her stuff. This company is absolutely unprofessional and unethical. Government should regulate their operation.

Move size: Partial Move Service cost: $2773

I would not give this company any stars but I had to give it one star in order to write this review. My original quote to move me from Maryland to Vermont was $4000. Once I have them a deposit of $1400 I couldn’t get Zack Stevens on the phone. He never returned my calls or emails. The movers showed up to pick up my stuff at 7:30p, the window was for 3-5p, and they didn’t finish packing until 2am. Once all my stuff was in the truck, the driver tells me my new balance was $8652!! They had all my stuff and I had given them $2700 by then. I didn’t receive a copy of the inventory and had to take a picture with my cell phone camera the new agreement. My stuff arrived July 5 and I was missing so much stuff. The driver called the company and told me they would be sending another truck with the rest of my stuff in 3-4 days. The driver did give me a copy of the inventory this time. I waited 3-4 days, no truck. Called the company and no one knew about another truck. They said I had to file a claim report of what was missing. So they never intended to send my stuff they just wanted to get my money and get out of there. What I don’t understand is that the truck my stuff was in had someone else’s belongings in there too. If they just filled the truck with my stuff then they wouldn’t have to send a second truck. I’ve been trying to get a copy of the inventory from when they picked up my stuff but now another request has to be made for me to get that before I can fill out the claim form. It’s one obstacle after another. If I ever get my stuff, they will probably charge me another fee to deliver my stuff which I already paid over $8000. Who knows when I will receive my stuff.

Move size: 2 Bedroom Home Service cost: $8000

Zero stars should be the rating. People DO NOT use these scam artist to move. After sending pictures of every single box and every single piece they raised the price over double. They also will bring a smaller truck to pick up and tell you the cubic feet is the same, that is a lie. They lost all the screws and bolts to put together furniture and now of course claims do not answer the phone or return your call. The attorney general for every state should discredit and abolish this company.

Move size: 4+ Bedroom Home Service cost: $13500

If I could give this company a 0 star I would!! We moved from Washington to South Dakota. Be warned they tell you they do not give any job to another company. They did just that and did not give us a heads up. They quoted the $2,030 price and the other company did not stick to that they wanted $3,300. I ended up paying the second price. We moved from a 700sf apt. We moved on April 23rd it is May 31st and we still do not have our stuff. I finally got the number to the company that has our stuff. It hasn't left Seattle Washington. We are going into June before Our stuff gets here. it might be here on the 5th. this is because American Eagle did not give them our new number and the company that they parted it out to did not keep the new number on their records and continued to try to get ahold of us through a old land line number. That was disconnected a few days before the movers were to arrive. I gave my cell number which is our current number to American Eagle before the land line was cut off and they used it but the Driver of the moving van didn't have access to it. So they finally show up (a day late) the day we were leaving and picked up our stuff notifying us that it would cost $3,300.00 not $2030.00. We were on a time table. I now had 2 and 1/2 days to get us to South Dakota and I was the only Driver. I managed it with one very late night and no dinner for two diabetics. if I had continued to deal solely with American eagle we would be even longer. Also of six phone calls I made to them that they said they would return our calls only 2 were returned. We were even told on Tuesday the 22 of May that our stuff would be here in 5 days even taking the weekend and memorial day into account our stuff will not be here within that time period for it has passed. The aggravation and problems have stressed both of us out. We are looking at week number 6 without our stuff. If you value your time and looking for a great deal do not go with this company.

Move size: 1 Bedroom Home Service cost: $3300

Do not do business with this company. They absolutely do not care about their customers. Our belongings were picked up on July 24, 2018 from Virginia. Little did we know we would not see our belongings until August 1, 2018 in central IL. We found out later from the movers that the company took our belongings to New Jersey where it sat in storage all that time. Our many calls to AE were either ignored or we were lied to about what was going on. Our contract stated we would receive our belongings in two weeks after our big move. Instead, it was 5 weeks! This company was not honest and kept us in the dark. They were not transparent about anything.
In addition, en route from New Jersey to IL the truck was in a big rainstorm. Our belongings arrived drenched. We had wood furniture ruined from water marks, a new queen mattress destroyed, my precious Christmas ornaments and decorations ruined and many more things. The truck driver was aware of the leak and told us that when he reported it to the company, they duct taped it to fix it!! Despite filing a claim and making sure it was received we have still not received reimbursement. Once again, we were promised someone would look into our claim (this was an email from Sasha) but then all communication stopped. I have called and emailed repeatedly to no avail.
We wish the BBB would follow up on the numerous complaints about the dishonest company and do something about it.

Move size: 3 Bedroom Home Service cost: $10000

Sorry for the long review but it was a long, crappy process with this company. They are an absolutely terrible moving company. They gave me a quote of $2400 only to raise it $600 when they arrived saying I was ‘misquoted’. I had no choice but to pay the extra money because they were already 3 days late to pick my belongings up and I had a cross country drive to make. It then took well outside of their 6 week delivery guarantee. Every time I called to check my delivevery status they were beyond rude and unhelpful (when they actually answered and didn’t leave you on hold for over an hour). Finally I get a call that my stuff has a driver and will be delivered. The driver (who was about 16 years old and a little punk) called and texted me at all hours of the night before my delievery saying he couldn’t find my property and when he finally did said he wouldn’t drive his truck down my long drive way. Many, many bigger trucks have gone down my driveway no problem. He demanded I pay him $400 in cash to rent a U-Haul from a company that was about a half mile from my house. When I booked I was told they don’t use any outside drivers and it’s all company related. This kid laughed when I told him that and said they use nothing but outside drivers. Every single one of my boxes was damaged and torn and thrown around. This company is not only a rip off cost wise but they scam you through the entire way to squeak more and more money out of you.

Move size: 1 Bedroom Home Service cost: $3400

If you were recently scammed / ripped off by American Eagle Moving or Mr Isaac Zait, owner/operator, I URGE you to file a FORMAL COMPLAINT with the USDOT, and NCCDB.FMSCA.DOT.GOV (Federal Motor Carrier Safety Administration). I have been in communication with both and the more complaints that are filed, the more likely action will be taken against this fraud of a company.

The BBB in Arlington Va worked with me on my claim and after 2 months of no response from American Eagle closed the case as "UNRESOLVED" .. A lot of good that did for me. Over $15k of goods damaged and lost, being overcharged by at least $3k, and filing loss forms (sent certified mail with return receipt ) in September, I still haven't heard a single word back from American Eagle. Phone calls, texts, certified mail are all ignored. Something needs to be done about this company and the more complaints filed, the more likely the government will take notice

Also the DOT has revoked the DOT number that American Eagle was operating under..did the owners cut and run?? Is Bankruptcy a possibility or is this just a criminal act??

PASS THE WORD FAR AND WIDE. DONT LET ANYONE ELSE GET RIPPED OFF BY THIS HORRIBLE COMPANY.

Move size: 2 Bedroom Home Service cost: $11125

Local move within Florida
I used this moving company (which has a FL location) when I moved down here from WI last July. My household was picked up 6/30/18. I was told that it would take 14 business days, not including weekends or holidays. Once they picked up my household goods, they put it into a warehouse in Chicago IL. This is where it sat for 2 months.

I had to live in my new home with out anything for 2 months. I called multiple times, with no response or them stating that they didn't have a driver to deliver my household. I looked at there DOT number and it was out of service. They finally delivered my items on 9/7/18, stating that I had to pay full price of the remaining balance and I could fill out a claim form for a refund. This refund would be $30.00 a day that they were late, with a total of $750.00 owed to me. American Eagle movers would take 120 days to review my claim and get back to me. It has now been past the 120 day mark and no one will answer my calls. I looked and the DOT number is now inactive, because of not paying fines!!
This company is awful! Customer service is a joke!
Again - DO NOT USE THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $5373

The moving company is American Eagle Moving LLC 1602 Belle View Blvd #3032 Alexandria Va 22307 Phone is
1-844-239-8463. We sent the moving company a list of everything we had and overestimated to make sure we would
know the worst case amount it would cost for the move. We have copies of several emails from the Moving company
verifying this information. After receiving 4 different quotes the 1st stated 12-7-2017, 2nd 12-9-2017, 3rd 01-02-2018,
and final 01-03-2018 with a quote of $6170.25. I have sent a copy of each in the file upload. Upon arrival, the company
showed up in a small box truck. The driver surveyed our 2 bedroom apartment and said he did not have the room and
said it would cost more. After several phone calls, we were assured that the issue would be worked out. So I paid the
extra deposit and did sign the new contract. We had to be out of the apartment that day so staying was not an option. We
already had everything packed but was told it was not good enough. They left all the items in the boxes we packed them
in and just put tape around everything. The movers got everything packed into the truck they said it would not fit in and
then explained it would be put in a warehouse until other customers that were on our way needed to be moved. We
specifically asked them beforehand if they were a broker company and they told us no. I have the email with the
conversation and them telling us they are a moving company. We were told that we should expect our things by the 1st of
Feb. this did not happen. It is noted in the quote that it could be 14 days but pick up was on Jan. 29th 2018 and we did not
get our belonging until 02/22/2018 will over the 14 days. So they tried to tell us that Texas is considered the west coast
and they have 21 days to deliver. Even with that, it was still over the 21 days. Between the time we waited for our
belongs we went back and forth with the agent we booked with, management and other but they would not budge on the
price. We even showed them that the number of square ft they said our thing took up was not possible. I have sent a copy
of the moving boxes used and the moving calculator we used to figure our sq ft. They said we would have to pay the
amount to get our thing back so of course, we agreed. We finally had our things delivered as I stated above on 2-22-2018.
Upon arrival, the driver opened the trailer and it was discovered that 25 percent of our things had been rained on. While
unloading our items it was noticed several things that had damage, had been broken or missing. We have pictures
showing the damage that I can send if you would like them. We had boxes missing and other things which we have on
the Bill of Landing that myself and the driver noted. After receiving our items we have made several attempts to resolve
this situation with American Eagle Moving LLC. 1st we were told to file a claim form which we did it states we should
receive a letter within 14 days that the claim was filed, which we did not. We did attach along with the claim form
receipts for items damaged, broken or missing along with pictures. Then they told us it would 120 days which the claim
form clearly has 14 days on it I have put that in the file upload as well. For the 120 days, we did try to contact the
company numerous times to try and resolve our situation, but they would not return emails or calls. After the 120 days,
we got an attorney and gave her all our information. After looking over all of our documentation she then sent them a
demand letter to which she never received a reply,.

Move size: 2 Bedroom Home Service cost: $6400

Worst morning experience of my life. They arrived 2 days late for pick-up. Delivered 34 days later than promised. Had a vehicular accident in which the top of the moving van was ripped off going under a low overpass. The driver abandoned the truck which was towed to impound where it sat (open topped) for 10 days with heavy rain and high temperatures. Over 50% of our household good were ruined beyond repair. They discarded over $10,000 of our possessions in a dumpster because of water damage then took the remaining items, threw them onto another truck and finally delivered them WITHOUT TELLING US ABOUT THE ACCIDENT!! And charged us an additional $2,500 upon delivery!!
Have filed claims for reimbursement for loss 2 times and they do not respond. Not one single penny in compensation, not even the $0.60 per pound guaranteed in the contract.
AMERICAN EAGLE MOVING SUCKS!!
Do yourself a favor, have absolutely any other moving company do your move..ANY OTHER COMPANY WOULD BE BETTER!!

Move size: 3 Bedroom Home Service cost: $11000

Booked with this company on 9/1 for a move on 9/12. Via Groupon. They were a no show. Probably because I purchased off Groupon. Called me at 1 asking what time and I told them I needed them at 4. He said oh we can’t do that we only had two moved scheduled for today and that won’t work. In the text I received when I booked said arrival window anytime between 11 and 5. No excuse. Then said he will call his manager and get back with me. Nothing. Waited two hours and finally I called him again. My Number and my husbands number was blocked. No call from a manager. I called the office 6 times in the past two days. Leaving messages every time and still no call back or anything. I’m livid. I have a 26ft truck that needed to be un-loaded after my 9 hour drive. Now I am scrambling last minute on having to find someone because y’all want to unprofessional. I hope you lose business over this and people will go with someone else because this is wrong!! Don’t own a business if you can’t control it. Glad I was able to get my refund through Groupon!! Y’all should be ashamed!!

Move size: 2 Bedroom Home Service cost: $100