Authority Moving Experts

My wife and I contracted with Authority Moving Experts (AME Moving and Storage) to move my daughter’s furniture from Austin, Texas to Brooklyn, New York. We spoke to the Logistics Coordinator supervisor named Jayson (Jay) Dioro. He never disclosed they are merely a broker and would ultimately subcontract with the lowest bidder mover. Jay gained our confidence by telling us that they pick-up and deliver every day inclusive of weekends, and provided us with his direct number and email, and charmingly assured us that he would be our advocate during the entire process.

AME subcontracted with Luxury Logistics LLC (also referred to as SSD Freight LLC). Our arranged pick-up day was Sunday 07-30-23 from our Extra Space Storage unit in North Austin (roughly a 9-hour drive from our hometown in El Paso, Tx). We called AME first thing on Sunday Morning, to find out that they close early on Saturday and don’t work on Sunday. We next called Jay’s personal number, and he did not answer nor return our call. We had no choice but to book an extra night at our hotel for a Monday pick-up. AME rarely answers their phone and is untimely with responding to voice mails. Ultimately, they called us late in the morning to arrange for a pick-up from Noon – 3pm Monday 07-31-23.

This time commitment came and went, and we did not hear from AME. We called back, and once again were only able to leave voicemails. We received a call around 6pm from Chris, the Supervisor to the drivers (from Luxury Logistics LLC, the subcontractor) to notify us that he would pick-up a U-Haul from Dallas and meet us at the storage facility in Austin around 9pm. We reminded him that the storage facility closes at 10pm. Fortunately, he did arrive at the storage facility at 9pm and unloaded about 1/3 of the unit when his boss Achmed (Alex) called him on Video Chat. Achmed insisted that our 5’x10’x8’ storage unit had 650 cubic feet of contents. Despite telling Achmed the full storage unit only holds 400 cubic feet from wall-to-wall and floor-to-ceiling. We have documentation and pictures to prove this claim and show that our unit was not filled to maximum capacity. AME estimated our inventory list at 286 cubic feet, after dealing with two different representatives. Achmed advised my wife that he would have his driver return the furniture that was already in the U-Haul to our storage unit if my wife did not agree to amend the contract to his inflated 650 cubic feet. To proceed with the move Achmed imposed a $1,800 up-charge. This egregious charge was almost double our contracted amount. By this time, we were 15-20 minutes before the 10pm facility closing. Therefore, my wife amended the contract accordingly under extreme duress!

The driver of Luxury Logistics LLC called my daughter in Brooklyn, NY to schedule a delivery on 08-04-23. She was his 3rd delivery, and the driver advised my daughter that he would arrive at 8:30pm. He was lost and ran into traffic and ultimately arrived at approximately at 12:30 am on 08-05-23 and finished at 3am. The driver did not have any helpers to unload and set up her furniture at the time he arrived. The driver did not remove the arms for her recliner, for it to fit up the narrow stairwell. My daughter suggested that the driver drop it off at her previous residence to resolve a few blocks away, and he refused. They also scuffed and tore the back of her study/office chair in the move. The driver reloaded the recliner ($400 value), and he left her apartment with the recliner on this truck. The driver also left one of her boxes on his truck and took it to the residence of his last client in Hell’s Kitchen New York. He refused to bring it back to my daughter, so she had to arrange to pick it up from the residence of the driver’s last stop which was 11 miles away.

We would be amenable to a fair settlement and move on, yet the Logistics Coordinator has ghosted us once all deposits were paid, and contracts were signed. I would suggest not using Authority Moving Experts and Luxury Logistics LLC for interstate moving due to their disreputable business practices.

Move size: Studio Service cost: $3919

They facilitated my recent move, and I couldn't be happier with the level of service they provided. From the moment I contacted them, their great customer service stood out. They were responsive and attentive, addressing all my concerns and providing accurate estimates. The entire process was incredibly smooth, and their planning and organization were top-notch. The team they sent was courteous, and professional, and worked diligently to ensure my belongings were handled with care. I appreciated keeping me informed every step of the way as well. Thank you for the excellent service and commitment to customer satisfaction.

Move size: 3 Bedroom Home Service cost: $2150

Thanks for making it all stress-free. Super responsive, super attentive and super professional. We never had to repeat twice, they were one step ahead of what we might need. The estimates they provided were accurate, and there were no hidden surprises. The actual move was a breeze, thanks to the team they have assigned to us and their constant monitor. We had to do nothing, they took care of literally everything. They handled our belongings with care and diligence, ensuring everything arrived safely, the insurance wasn’t even needed. I would confidently recommend them to anyone looking for a moving company that is reliable, honest, and attentive to their customers' needs.

Move size: 1 Bedroom Home Service cost: $1900

Thank you Authority Moving Experts and Jay for helping us with this move. I’m a single mother with 3 kids and I was skeptical about using a moving company but Jay helped explain everything to me in detail and was available to me until the move was finished. I promised a good review Jay if you did what you said you would do here it is. You get what you pay for and thank you for working within my budget. My kids and I appreciate the entire team at Authority Moving Experts and I will tell anyone I know that’s moving to call you !!!

Move size: 3 Bedroom Home Service cost: $3010

I was a bit nervous about hiring the movers via the facilitation team, but they proved me wrong. No hassle at all, all I had to do - place an order and provide the details. The rest was done for me. These guys found the movers, instructed them, coordinated them and controlled them as well. Movers themselves were great, very polite and friendly. They were very careful when they were moving me into my new home. They took time to make sure my furniture was where I wanted it and that I was satisfied. I would happily recommend them to anyone needing a smooth and hassle-free move. Thank you!

Move size: 3 Bedroom Home Service cost: $3600

Would never be looking for movers in a different way! These guys were superb! They handled our move on a very short notice, and found the team that went above the expectations! The movers were polite, respectful, professional and hard working. We moved on a hot day, and they worked their tails off in the heat. They were very efficient and careful with everything. We were pretty impressed how gracefully they carried our furniture down three stories. They were pleasant to work with, easy going, and made the move a lot less stressful. The coordination team that set everything up via phone were also very nice and pleasant to speak to. Everything from start to finish went very smooth, and I would definitely recommend this company to family and friends. Thank you!

Move size: 3 Bedroom Home Service cost: $2400