Always Moving Inc.

We submitted our information online and asked to receive quotes from moving companies that operated throughout the United States. Always moving was the first company to respond to our request. My wife and I walked our home room by room listing off each and every item that we planned on taking. We decided to do the packing of the boxes are self to save a little bit of money but they would still do the handling all the loading and unloading. The price fell in line most of the other companies were supposed to but they were more personable And down to earth which was the reason we decided to go forward with them. They also managed to ship two of our vehicles and have them picked up on the same day as the move. They say we are impressed as an understatement and would highly recommend giving them a call to see for yourself.

Move size: 3 Bedroom Home Service cost: $9500

We were very happy with the work from always moving. Coming into this we were only familiar with some of the major Van lines we had never heard of them. We really like their sales representative he was very enthusiastic and willing to teach us a few things as well as package the perfect move together for our specific relocation.I never understood how many people play a part in every single relocation. Coming into this we were only familiar with some of the major van lines we used before. We really liked our sales representative he was very enthusiastic and willing to teach us a few things as well as package the perfect moves together for our specific relocation.Everyone was Very easy-going but most importantly a company that keeps their word. This is a five star company no question asked. Highly recommended. Wish we found them sooner.

Move size: 4 Bedroom Home Service cost: $7300

We moved from IL to FL and to say I was nervous was a understatement. With kids animals and cars to move all the stories we had heard about moving had me scared to hire a moving company. I felt like a crazy person by the time the 4th person called me. The one thing I liked about the rep at Always Moving was that they didn't spend half the call asking and talking about who else I had spoken to. I did a visual walk through which I loved. I did add a few things later with the person who called right before my move. My rep went over in detail what the companys policy was for my move. 2 day pick up window, delivery time frame what would happen at pick up and delivery. What actually impressed me was that out of all the estimates I got she seemed to really focus on these details. I picked them because I felt comfortable with her and that they cared if things went right. THEY DID. They went over everything again before the move and when they came on pick up day the guys that came where amazing. The head guy James went over everything before they got started making sure I did not need to make any changes. They wrapped everything up so nice and neat. I should have taken pictures but it was a madhouse trying to keep the kids out of the way. I really had to say they were good with the zoo that was my house. The delivery was a little bit long but look what we are going through. What I appriciated was the constant ability to talk to them about delivery status. I would say all in all I would recommend this company to my friends and family so I decided to write a review. They deserve it!!

Move size: 4 Bedroom Home Service cost: $9600

When I found out that I needed a relocation service I went online instead of inputting my information I just reached out to the company I thought it would be the best fit for my personal move. The company that I chose was Always Moving and they did not disappoint at all. They are a well ordered organization with extremely educated sales personnel. They went over in great detail every possible scenario and disclosed every single charge up front. The last time we had to relocate we receive calls from over seven companies and it was nothing but a nightmare. Companies tried to badmouth each other and everybody seem to have a rebuttal for any question that I had. Always moving did not even mention other companies only what they can do for us and I was one of our deciding factors. They were honest from the start and honest to the end and just like they told us we did not pay a dollar more for our move thanks to the hard work they put in and the binding quote they gave us. If there’s one take away from this review which I don’t normally do work with reputable carriers avoid the brokers out there will convince you otherwise but instead of wasting your time do some research for yourself and find out why we were so impressed with the work of this company. Thank you everybody in every department in the work you guys all did was truly invaluable.

Move size: 2 Bedroom Home Service cost: $5600

When we first started looking for a moving company we got calls from 5 to 10 companies. We were unsatisfied with what we were hearing back at the time and decided to go another direction. We went online and just searched for a company that already had a good reputation and was in good standing on the BBB and other various moving websites. Thats how we originally got hooked up with Always Moving. Our estimator was very accurate putting together our quote and we went through a few other departments that reviewed the previous one works so nothing slipped through and ended up as a last minute surprise. The service was great and the delivery came quick. We got updated on where our furniture was at all times even during the busiest time of year. It was a job well done all around.

Move size: 3 Bedroom Home Service cost: $4300

We just received our furniture from Always Moving during one of the busiest and scariest times of year of the global pandemic. We wanted nothing more than to get out of California for a variety of reasons. We started to price U-Haul‘s and found that the price for U-Haul is almost double the price that we were receiving from Always Moving we were stunned. Always Moving did not harass us with phone calls or emails but they followed up on our time. They were always courteous and respectful and went the extra mile for anything that we asked for within reason. We did speak with a few other moving companies just to do a comparison of quotes and we found that overall we got the best rate, discount and service from always moving when it came time to make a decision. The crew that showed up was completely covered and they were in fact incomplete guidance with all CDC guidelines. We’re very nervous at first about having others in our home but they were quick but at the same time left no waste or any damage behind. They are absolutely a five-star company and I would use them again in a heartbeat.

Move size: 3 Bedroom Home Service cost: $6500

I paid $14,000 for white glove packing, unpacking and moving services from Northern Virginia to North Carolina. What I received were delays, damaged walls and stairs, and broken or missing items that have neither been recovered nor settled.

The company showed up two days late in a truck that was so old and nasty that it broke down before they could even get boxes loaded. I had done a virtual tour and shared the number of rooms I had, the stairs and furniture. They knew the size house I had. Yet, they showed up with a truck that was too small and literally told me it was that truck, or nothing. The truck didn't even have their name identified on it.

After delays and claims of being too tired to work, the crew finally got things packed. They literally threw fragile items in boxes that they did not mark, tag or inventory. We just had boxes with stuff in them that had no room or item correlation. Did I mention that they demanded extra money before they would start work because of my stairs - which I had already shared with the sales agent and during the virtual tour.

When they finally arrived in North Carolina they complained about the stairs again and demanded more money... in cash before they would move anything. After two days of putting boxes where they wanted them to be, the "leader' of the crew announced that his girlfriend decided to visit from West Virginia and he was leaving the crew. Not only did he abandon me, he also abandoned the crew and left them to work constantly till midnight. He arrived a day later, in a Confederate shirt and told me they could do no more and it was time for them to leave. The move was half done.

I have tried, without success to get someone to finalize the claim I filed. I sent pictures of the horrible packing and damage to both structures. I was asked by "Courtnie" in the claims department how much it would take to settle my claim. I told her and I have not heard back from anyone since.

They leave me no choice but to file a civil suit, contact the Department of Transportation, and the consumer affairs divisions of the attorneys general of both Virginia and North Carolina. In addition, I am filing complaints with the bBetter Business Bureau. I don't want anyone else to ever go through what I have.

Simply the worst of the worst. I have moved 9 times in 15 years for work, and Always Moving has been the only nightmare. Of course since they have my money, the company no longer answers phones, and everyone has gone ghost. They mistreated this wrong one this time. I will see this through to the end.

Run, don't walk away from these crooks.

Move size: 4 Bedroom Home Service cost: $14000

They were late picking up, arriving with two rental trucks, not company trucks. Our items were to be stored for one week prior to delivery on 9/29/20. Truck arrived 10/1/20; again not a company truck. When unloading, they allowed a wheeled tool box to roll right out of truck. There were damages to numerous furniture, items missing and we received someone else's things. The truck left our drive after midnight. Filed a claim with 18 photos and NEVER heard back from the company. They didn't respond to the BBB either. VERY DISAPPOINTED in what was promised to be a smooth move, with 'every effort taken' to make sure we're satisfied (per moving consultant Sonya Clark).

Move size: 4 Bedroom Home Service cost: $12484

I was assigned to them by a broker. When they arrived they said my volume should be increased to 1,968 cu. ft. It took them two loads to empty my house because the truck they brought was too small. When the delivery was made out-of-state it was delivered in a 26' Budget truck that has a 1,698 total capacity. They agreed that they overcharged but I could not get my ~$2,500 overcharge refunded. There was a lot of damage too. They never return my calls/emails and a certified letter was picked up at the post office but now no one answers the phone. The broker has ghosted me as well. The 1,500 mile move of 1,698 cu. ft. cost me ~$18K with some damage. The broker was Safeway Moving Systems LLC. Buyer beware!

Move size: 3 Bedroom Home Service cost: £18000

Used Always Moving to move a 2 bedroom apt from Atlanta to Nashville. Here are the 4 ways we were scammed:

1- They bait and switch you on price. Our initial estimate was $3400. Then a week prior they reassessed and said, okay MAX it was be $9000. Day of, the lead mover said based on how we charge ($7 per cubic ft) this will be $13,000. For a 2 bedroom. Con artist right there.

2- Based on that news, we stopped what they had done so far in the day. Rented our own Penske truck and moving supplies and did the rest ourselves. Then we only had to pay $5600, which was still a lot of money. Other ppl we know who used a dif company got the same move for way less for ALL of their 2-bedroom stuff.

3- They pack like shit, but don't replace at cost. At most, if they break something they will pay you $6/lb. If you waive that, it's $.06/lb. Needless to say, they broke: a pitcher, 2 vases, a serving tray, various LeCreuset cookwares, AND they LOST a box of my husband's clothes and mysteriously... our really nice bluetooth speaker...hi thieves. I'm telling you they straight up THREW things in boxes without bubble wrap or paper around them. They also don't hang clothes in clothes boxes that are designed to have to bar across them. Just threw them in.

4- Their dates are bogus. They said they will deliver on X date. But what they meant is X date + the two-week time frame thereafter.

Long story short, go with a local mover. PLEASE help them go out of business. This is my 4th interstate move and I've never had so many things go wrong, get broken, and I've never had anything get lost. "Always Moving" away from the law and doing what's right.

Move size: 2 Bedroom Home Service cost: $5600

A bunch of liars and thieves. I was told I would have a personal coordinator Heather. She disappeared after being so happy and kind to take my money. After they had my money I never heard from them. They told me a truck broke down and needed to move my date. I called back to confirm the time and date but every time I called I was given an excuse that no one was available. I messaged my “personal coordinator” to ask if she can confirm the changes and she just wrote “okay”. I wish I could show you how nice her texts were over the weekend when taking money from me. I started to read reviews of the same exact thing happening to others and I started to get a weird feeling. Im currently in the process of attempting to get my money back because what I was told on the phone is not what I was given! This is a SCAM. Don't even bother. I wont quit until I get my money back. Even if its only a portion. Im extremely happy I didn't give these people my personal belongings.

Move size: 1 Bedroom Home Service cost: $1600